Complaints

This profile includes complaints for Evolution Drafting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Evolution Drafting

  625 N State St Ste 5 Hildale, UT 84784-7773

• 

  Evolution Drafting

  1185 W Utah Ave Ste 107 Hildale, UT 84784-7711

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke to **** with evolution drafting in regards to a drafting project at our property at *** ****** ****. in Sacramento, California. The project was toget it legalized from code enforcement drawing out plans for the ADU. That’s already there in the backyard of our home and a garage conversion. They sent out a third-party person. They gave information to our renters that we were trying to turn our garage into an ADU Trevor the personthat came out didn’t even have instructions to draw out plans for the ADU in the backyard. **** was calling 4 to 5 times a day in regards get paid prior to that happening. We paid the $935. Then she calls back the day before the project was supposed to start that we needed to do a DocuSign that we were never informedof in the first place with a **** our renters were very upset because nobody told them that the drafters were going to be taking pictures their personal items in their home their pictures all of that also the drafter informed them that we were going to be converting as I saidthe garage into an ADU, which was not true and was never spoke of with ****h once they came out we didn’t hear anything from them. I got an emailfrom a Jackie. The prince that they sent look like a five-year-old child did it there was no electrical anything that we asked for when spoke to ****h and was very specific on the details that we needed for code enforcement for Sacramento was not followed through. We tried to reach out to **** numerous times via text via email calling. Nobody answered. It was over a month before we heard backfrom them which our permit had already expired so now we can get fined through Sacramento county finally spoke to ******* which she transferred us to They promised it was gonna get done and said that they cannot refund us. We have reach out to **** no answer. We This point don’t trust him. I feel like it’s a scam and would like to be reimbursed because they’re just actions are not like a normal business.

  Business Response

  Date: 02/25/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion, miscommunication, or delays that may have caused frustration throughout your project. Our goal is always to provide a smooth and transparent experience for our clients, and we regret that your expectations were not met in this instance.
  
  
  We would like to address the key points of your complaint:
  1.Project Scope and Communication: We understand that there was some confusion regarding the scope of work and communication with your tenants. We apologize if any information provided by our team or third-party drafters was unclear or misinterpreted. Our intention was never to misrepresent your project, and we will ensure better coordination in the future.
  2.Permit & Code Enforcement Requirements: We recognize that you were relying on us to ensure that the necessary details for Sacramento’s code enforcement were followed through properly. If there was a lapse in communication regarding permit requirements or necessary documentation, we take full responsibility and are willing to work with you to rectify any outstanding issues.
  3.Missed Communications & Delays: We acknowledge that your attempts to reach out were not always met with a prompt response. While we strive to address client inquiries as quickly as possible, we recognize that there were delays, and we are actively reviewing our internal processes to improve response times.
  4.Resolution & Next Steps:
  •We are prepared to work with you to finalize any remaining corrections necessary for your permit to prevent further delays or fines.
  •We will ensure that any miscommunications regarding the project scope are clarified with all involved parties.
  •As a gesture of goodwill and to acknowledge the inconvenience caused, we are offering a 20% discount on your final payment.
  •We will also assign a dedicated point of contact to ensure a more streamlined and direct communication channel moving forward.
  
  
  We value your business and appreciate your patience as we work toward a resolution. Please let us know how you would like to proceed, and we will do everything in our power to make things right.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Has not got back to didn't write Florida Building codes O have called text and email no respond souls not have to follow up on draft person needs to be stamped by an engineer with Florida licence and needs to write a letter of responsibility for structure and other things like product approval form needs to be filled out for a permit