We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hobby Supplies

Game Grid

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hobby Supplies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** Ordered on June 13th 2024 Amount Paid $127.92 Product One Piece TCG: Four Emperors Booster Box OP09 Pre Order from website gamegridslc.com The product was released on December 13th 2024. Tried numerous time to contact from website, emailed [email protected], and called number for store front with no answer. Tried reaching out through their social media accounts and now are closed or blocked. Cannot get a hold of anyone from the business. Google searches now are showing other releases were never shipped out. Tried to do a charge back but was pas the time frame and was told to contact the local law authorities. All I'm looking for is a response from the business or the franchise owner on when I will receive the item or provide a refund.

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Myself and many others online have preordered products from this business that were supposed to be delivered in November and December of 2024 and have not yet received the product. This might be acceptable if the were to communicate before or after receiving complaints about this delay. The company has been banning customers on their official Discord server when asked about the products that they are not sending or refunding. They will not reply to emails or answer phone calls and have shut down relevant communication channels such as their Facebook account. I have tried to seek a full refund, but my bank will not dispute the charge due to it being longer than 60 days after the transaction. Because this company deals largely in preorders, they are able to continuously take orders and not ship the products while being able to keep the money from customers. I personally have two orders totaling near $500, and I know there are many others in similar situations or out far more money than I am. I believe there needs to be formal action taken against this business to make things right for the customers that they are blatantly scamming while continuing to take more orders. They created a tracking number for one of my orders in early November, but it has remained in Pre-Shipment since then.

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 31st of July I placed a preorder totaling $281.95. The order number is 17314. The products ordered were 2 booster boxes and 2 elite trainer boxes for the new pokemon card set called Lost Origin. These products had a release date of September 9th. On their website it states that all products will be shipped within 2 weeks of the release date. The link to these two items can be found here: https://ggmidvale.com/products/pokemon-lost-origin-booster-box and here: https://ggmidvale.com/products/pokemon-lost-origin-elite-trainer-box On the 12th of September I received an email saying that my order was on the way and I was given the USPS tracking number of: ********************** . As of the 26th of September, the tracking number provided still states that the label had been printed but that they have not received the package yet. After I was given the tracking number I waited about 10 days before I sent 2 emails on the 22nd asking what was going on with the order. I also sent a few messages through their online help center and as of the 26th I have not received any reply back. I have also reached out to their social media pages but have also not gotten a reply. This is mostly frustrating to me because they have live streams of them opening up cases of these products but I have heard other grumblings that they have done the same thing to others.

Game Grid is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.