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Business Profile

General Contractor

Freedom One Exteriors, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2023, (exact date unknown at this time), Freedom One Exteriors started to work on front porch to replace/repair. The porch landing had several cracks, which caused water leakage and damage to basement & walls. Mr. C**** started to work on the porch and steps indicating options due to the foundation being old, as well as electrical wiring being intertwined in the rebar under porch slab. He said he could resurface the porch landing with concrete. During the time he was working on the porch I asked for a invoice explaining what he would do and the cost. I did not get the invoice until after the porch was completed with everything listed. He did not resurface the top landing with concrete; but put another liquid on top then a sealant. A few days after the project was completed, there was a heavy rainfall, and I could see all the cracks. (I did take pictures of the porch landing after the rain when the porch was wet and pictures when the porch was dry.) On the invoice he gave a 25 year warranty; but this is not going to last even a year.)

    I also asked Mr. C**** to put a metal railing on the porch that my brother had made. He said he could put bolts down into the concrete to hold it in place. One of the bolts (less than 1/2 inch long) came out after a heavy rainfall. The bolts where glued into the the concrete and part of the railing that held it onto the concrete porch was also glued. Picture has been taken.

    To protect the front porch I bought a retractable awning, and Mr. C**** offered to put it up. I asked for an invoice and he did provide one. He came Saturday, July 22 to put it up. I gave him a down payment of $500. The material on the awning is backward, with the tag facing upward, and the metal frame on crooked on the house frame. I have taken pictures as well.

    I have attempted contacted Mr. C**** (sent pictures via text), and I am not heard back from Mr. C****.

Freedom One Exteriors, Inc. is NOT a BBB Accredited Business.

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