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Business Profile

Hotel Reservation

Wingate by Wyndham Hurricane

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During our stay at Wingate by Wyndham Hurricane/Zion National Park, my family and I (a total of six guests) used the hotel's hot tub on the evening of January 18, 2025. Shortly after entering the water, we all began experiencing severe itching and skin irritation. Additionally, we discovered that some of our swimsuits had become discolored and ruined, forcing us to discard them.

    We immediately reported the issue to the front desk staff, expecting concern and prompt action. Instead, we were met with dismissive and unprofessional responses, including statements such as “We already know about it,” and “Hopefully the swimsuits were cheap.” No effort was made to check on our well-being or address the problem, leaving us feeling disregarded and unsafe. This is the main issue, our health and well being was not a priority.

    The irritation was severe enough that all six of us sought medical treatment, resulting in prescribed medication that we had to use for several days. The hotel’s failure to maintain their facilities properly caused unnecessary health concerns and financial burdens, as we will have to replace our swimsuits and cover medical expenses.

    Business Response:
    The hotel staff made no effort to resolve the issue or follow up with us after our complaint. They demonstrated no concern for our health, and we received no apologies or offers of compensation for the damage caused.

    Desired Resolution:
    We request reimbursement for the cost of our ruined swimsuits and medical expenses incurred due to this incident. We ask for a reduced price of our stay due to the inconvenience of needing to seek medical attention during our vacation. We also ask that the hotel conduct a thorough inspection of their hot tub facilities and implement proper safety measures to prevent future occurrences.

Wingate by Wyndham Hurricane is NOT a BBB Accredited Business.

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