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Business Profile

Window and Door Installation

Peak Windows

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Peak Windows's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Peak windows to install 10 new windows on the south side of my house in fall of 2019 and I paid 5858.32 in full. They did a shoddy job with the work, caulking was done in a sloppy way and wind and moisture were coming through the bedroom window. I had the owners come out to see how bad it was and they came out and said there wasn't a problem, that it was normal for some air flow through the seams. I of course didn't believe that. They sent an installer Nestor out and he did confirm that the first installer did a crappy job and asked who did it. I don't know the guys name! I asked the owners to fix the problem in the bedroom window and recaulk all 10 windows. They said they would but they would charge me since the warranty doesn't cover installation, only the windows. They said they could provide new frames at an additional cost that would be more durable. I paid the cost of installing the windows with new frames which was an additional 4,059.75 that I paid in full in May 2023. Today is January 14 and the bedroom window is dripping water inside. Who knows if there is damage within the window frame and wall or if the other 9 windows are leaking or will be leaking this winter. I've had it with Peak windows!! I want a refund for the 4,000 and for THEM to pay a different more competent contractor to inspect all 10 windows and fix them or redo installation if necessary. I dont trust them to fix the problem.

    Peak Windows is NOT a BBB Accredited Business.

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