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Business Profile

Rodeo

Lazy J Rodeo Safety Equipment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Roping Box Pads by phone on 10-13-21. I used by Credit Card and received a receipt by text (copy attached). The following correspondence was made by Texts, E-mail or Messenger by me or my wife: On 11-17-21 they said they had a hangup on getting foam but would get some soon and then ship them. Still didn't get them by December 13. I cancelled order Dec. 15th. Gave them order date, On Dec. 20th they said order was ready and they could ship if we still wanted it. Dec. 21- told them no, just cancel order. Dec. 23-they said would with 25% reduction of cost or could ship after Holidays. I said to cancel. Dec. 24-they said they are willing to cancel order and give us a full refund by cashiers check by mail. Gave them my address. Jan 17 they said they would refund. Jan 18- they said they could still ship them. Told them no, just send CC. Apr 4-asked about refund as still hadn't received it. Apr 19- Asked about refund and he responded "Sorry I have been back and forth traveling. I see that my office manager did not get that done, it will happen this week. Apr 20- He said he was traveling but would be home on Friday and take care of it. May 10- Said mailed refund but was returned due to our address, so I sent address again. May 23- Told them still waiting. May 24- Asked if they were ever going to take care of it. May 25-Still waiting, no answer from them. May 26- He said "It will get handled, our bank account was compromised 2 weeks ago for a sizeable sum, we are working with the bank and Life Lock to get things turned around, it is a grueling process. I have no intention of beating you out of your money. May 26-Told them to call me. Also asked on Messenger if they were a "real business" and he responded June 9 "yes we are, in do time". No correspondence has been made since then but today, Aug 27, 2022, I will be sending a message by text and messenger to ask again about the refund.

Lazy J Rodeo Safety Equipment is NOT a BBB Accredited Business.

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