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Business Profile

Vacuum Cleaners

Aqua-Air Wet/Dry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased online 2 containers of floor mastic remover and paid for it with a credit card. The seller charged my card but sent no product. After 8 days I inquired, the seller said back-ordered with no delivery date. I requested a refund. The sell had some story about their system being down and could not issue a refund and said they could send me a check or I could go to my bank to get a refund. I have emailed the seller and got no further response from them and the phones go unanswered or I leave a voice mail and no call back from them. I want my money back in the full amount of $219.54

    Business Response

    Date: 10/04/2023

    The customer ordered the product and it was on back-order. I offered to give him a refund through the website. I went to process the refund and they changed our website so that I cannot do a refund through the website anymore. So I suggested that he go through his bank to request they reverse the charge. He then came back and said he wanted to have me write him a check. I then contracted COVID and could not work. I have now sent him a refund.

    Customer Answer

    Date: 10/05/2023

     

    Complaint: ********



    I am rejecting this response because: I have not received the refund check as of today's date. Seller initially suggested that he would do a refund but then came back and said that their system was down and that he could either write me a check or have me go to my bank to seek a charge reversal. My bank is not agreeing with them reversing the charge. I need the seller to do what he said he would do and get a refund to me in the form of a valid check that will clear my bank.



    Sincerely,



    ***** ******

Aqua-Air Wet/Dry is NOT a BBB Accredited Business.

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