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Business Profile

Outdoor Furniture

klymit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outdoor Furniture.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filed a warranty claim with the company following their policy as stated regarding a tent that was purchased through Amazon on Nov 25, 2022 and used for the first time in Sept 2024. The tent ripped at a lower corner that bed section to the truck. Pictures were all provided that I took immediately as it happened along with pictures of the receipt. It took a few days for me to even get a response after a few phone calls and emails. Then I was expected to mail the tent back to them which was not stated anywhere in their policy but I did comply and returned tent as they said they needed to see if they could repair it or had to send me a new one.

    That was on 10/06/2023. To date there has been no communication. I have the tracking number to show they received the tent and have sent multiple emails only to receive a response they are busy and will respond in 1-2 days that was on 10/17/2023; well to date I still have not heard anything nor am I getting any response to emails or my calls.

klymit is NOT a BBB Accredited Business.

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