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Business Profile

Searchers of Records

Parkin Data Group, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For 11 consecutive months, my credit card was charged $28.95 that I did not authorize nor was there a service provided. From May 2024 to March 2025, the total of unauthorized charges was $318.45. This practice meets the criteria for a "dark pattern" scam.

    On 25 March 2025, I submitted a challenge to these charges with MasterCard (case number ************). I seek restitution of $318.45, along with a posting by the BBB that this business is perpetuating a dark pattern scam. From an internet search, I found that Property Reports USA has run this scam on others.

    Business Response

    Date: 03/27/2025

    Hello,

    After careful review, we can confirm that the account has been cancelled and a full refund issued as of March 27, 2025. If any more assistance is required regarding the account, we ask that you contact our customer support team at your earliest convenience.

    Best regards,

    The Support Team

  • Initial Complaint

    Date:11/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I read the advertisement that said $1.00 for a single-use. However, I was charged $28.95 for a subscription I did not request. The $1:00 was charged on 2/14/2024. Thereafter $28.95.

    Business Response

    Date: 12/02/2024

    Hello,

    After careful review, we can confirm that the account was cancelled on November 16, 2024 and a full refund has been issued of the total balance. Please allow 3-5 business days for the refund to reflect on your end. If there is anything else we can assist with regarding the account, please reach out to our support team at your earliest convenience.

    Best regards,

    The Support Team

  • Initial Complaint

    Date:07/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a report of my property on May 10 of this year and was charged $9.95. A few days later, I received several pages detailing information about my home. I was pleased and satisfied. On June 10, I was again charged that amount until July 9. I was charged a third time. I called and complained and was charged four more times twice until July 15 and twice on July 16. I have also reported this to my credit card company. I shouldve only been charged one time.

    Business Response

    Date: 07/23/2024

    Hello *******, 

    We were able to find your account and communication with our support team. Your account was successfully closed and you were refunded for your charges. It appears your method of payment was reported stolen so we have sent a refund check to the address provided to your account for the remaining amount. Please let us know if there is anything else we can help with. 

    Best Regards

    Customer Support

    Customer Answer

    Date: 07/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to lodge a complaint against CRIMEHISTORYUSA.COM. This company is operating an absolute scam. They tell you that you can order a criminal report on a person for $1. But then they actually charge you $28.95. As if that wasnt bad enough, they dont actually give you a product! I ordered a criminal report from them, but when I got the report, there was absolutely no information on it -- not only no criminal report, but not even a phone number, email, or address.When I tried disputing the charge with my credit card company, on the basis that this company charged much more than their advertised price, and that they delivered NO product, crimehistoryusa.com submitted some paperwork to my credit card company, such that it was able to convince my credit card companys computer algorithm to decide to give them the $28.95--AT MY EXPENSE!Most criminal record companies are honorable. If they dont have a report on a particular person, they will tell you that they have no report on that person. With THIS company, however, you can plug in any series of random letters, such as sdkfja zefellj for persons name, and they will still tell you that you can get a report on this person. But when the report comes, it contains zero information, as such a person doesnt actually exist. Please put this company out of business before they scam millions more Americans. (My particular incident happened on 11/19/23).

    Business Response

    Date: 03/11/2024

    We apologize for the issues. We were able to find your account and can see that it has been closed as requested when you contacted our support team. We have issued you a full refund for all charges which should appear in your account within 3-5 business days. If you have any further needs please do not hesitate to contact us. 

    Best regards, 

    Parkin Data Group Support

Parkin Data Group, LLC is NOT a BBB Accredited Business.

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