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Business Profile

Software Testing

Sisu

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Software Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took on a free trial with Sisu. When my free trial was nearing the end, my account representative asked if I would like to extend my free trial because I was unsure if the software was really going to suit the needs of my business. I agreed to this. However, on the day my initial trail period was to end the company charged my credit card $1,497.00. I explained the details numerous times to numerous people and they have yet to come up with a solution to fix this issue.

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Sisu.co to inquire about their software. I had a meeting on May 24th. The salesman, Jason Alvardo, pressured me into supplying a credit card number for a free trial. He insisted that if I canceled within 7 days, that I would get a full refund. I canceled on the 7th day, May 31, but then noticed a charge to my credit card on June 3rd. I contacted Sisu and they said that I was too late to cancel and refused a refund, even though I canceled in 7 days.

Sisu is NOT a BBB Accredited Business.

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