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Business Profile

Dry Cleaners

Faye's Laundry And Dry Cleaning, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Faye's Laundry And Dry Cleaning, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Faye's Laundry And Dry Cleaning, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fayes dry cleaning has lost four articles of clothing totaling over $300 and has not located or reimbursed me. *** made numerous attempts to get in touch with the owner. Not only will the owner not get in touch with me but they wont return the store managers calls to resolve the issue.

      Business Response

      Date: 02/28/2024

      Dear *********************, 

      We had written a check in the amount of $324.00 on 2/12/2024 that was sent by mail to 1956 **********************************, *****, ****, *****. Will you please confirm that this is your address? We would like to see this matter resolved as soon as possible and are very sorry for the inconvenience. 

      Thank you,

      ****'s Laundry & Dry Cleaning

    • Initial Complaint

      Date:10/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They lost four pairs of my husbands jeans that we took in for dry cleaning and starch/press. They tried to pass one pair of old holey jeans that were like ******************************************************************************************************* when I confronted them about it. The employee who was violent with me was completely unhinged. I believe he had to have been on drugs or something. He was screaming and violently banging his fists on the counter. When I contacted the owners, they backed the employee and would not reimburse me for the four pairs of lost jeans or resolve the matter in any way.

      Business Response

      Date: 11/02/2023

      These pants were unfortunately located at another location. They have been returned to the customer's home store at no charge. We have also established a sizeable credit on the customers account if they choose to use us in the future. We truly are sorry for how this event turned out and are incredibly embarrassed for the actions of our employee who was working during this incident and we hope this resolves this matter. 

    Faye's Laundry And Dry Cleaning, Inc. is NOT a BBB Accredited Business.

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