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Business Profile

Games

Mayday Games Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mayday Games Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Mayday Games Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: Nov 28, 2022

      Order Number: Order *********

      Amount in Dispute: $1.95

      Nature of Dispute: My complaint is that this knowingly and admittedly company sold products (card sleeves) that were improperly labelled.

      I purchased 3 packets of their Card Game Card Sleeves that were labeled with a size of 2 1/2 x 3 1/2 inches. I understood this to mean (based on the package label) that these sleeves were smaller than their "Almost-A-Penny" Card Sleeves with a size of 2 5/8 x 3 5/8 inches. However, it turned out that the Card Game Card Sleeves were the same size as the "Almost-A-Penny" Card Sleeves. Additionally, the Card Game Card Sleeves were more expensive that the "Almost-A-Penny" Card Sleeves.

      I inquired with the company to see if there had been some sort of mistake. They informed me that “the size for the Almost-A-Penny sleeves wasn't updated on the label”.

      Then I asked if I could receive a refund for the difference in the price between the two sleeves. I purchased the Card Game Card Sleeves at a price of $1.79 per packet. I also purchased some "Almost-A-Penny" Card Sleeves at the same time at a price of $1.14. This was a difference of $0.65 per packet, so for 3 packets, I requested a total refund of $1.95. Their response was that they “aren't providing refunds due to typos on the labels”.

      The reason that I purchased the more expensive Card Game Card Sleeves is because I was led to believe (based on the package label) that they were smaller in size than the cheaper "Almost-A-Penny" Card Sleeves. However, that turned out to be false advertising.

      I have attached PDFs of my order and the email exchange with the company. I have also attached photos from the company site of the two different card sleeve labels that display the different sizes (which turned out to be false).

      Thank you for your help in resolving this matter.

    Mayday Games Inc. is NOT a BBB Accredited Business.

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