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Business Profile

Marine Sales and Service

Fred's Marine Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a boat from them a 2007 Bayliner 246. I live in Pennsylvania and the business is in utah. They posted the boat online for sale for $30k. I called spoke to Andrew and he said that they have been servicing the boat for 10 years and knows the owner very well. Claims the boat if 100% and will provide service records upon sale of the boat. I ask him to have his mechanics check it out and to send me a video of it running. He claimed his mechanics checked it out and sent me a 30 second video of it running. I sent them the $30k via cashier check and had the boat shipped to me for another $2600. I asked that they winterized the boat for me and he agreed. Upon getting the boat I noticed the coolant tank was completely empty, but thought they drained it for the winterizing process. Come spring I finally started the boat and noticed that coolant was getting into the oil. I thought it was a head gasket because it was the only logical reason for a closed cooling system as the motor was cooled by antifreeze. Spent $5k fixing the head gaskets and had entire heads redo because valve springs were shredded in the motor. Assembled everything back together and found out coolant is still getting into the oil. The conclusion is that the motor had a cracked block and needs a entirely new motor. I called and sent them videos/ emails with no response. They sold me a $30k boat with a blown motor is the long story short, and they claimed that they did not know about it. The boat also had holes in the outdrive bellows which is another $1500 job. All 5 of the boat batteries were dead and leaking battery acid all over the container. Very dishonest place and should not be running a business. I have pictures and videos but it's too large for the max 5mb allowed upload.

Fred's Marine Inc. is NOT a BBB Accredited Business.

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