Complaints

This profile includes complaints for Real Property Management Northern Utah's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Real Property Management Northern Utah

  579 Heritage Park Blvd Ste 200 Layton, UT 84041-5651

  
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  Real Property Management Northern Utah

  1455 W 2200 S Ste 300 Salt Lake Cty, UT 84119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a client of Real Property Management of Northern Utah for a little over a year and a half. As a client, they managed my house. They rented it out and were in charge of maintenance. During that time I noticed that bills appeared to be duplicated and I had to dispute bills several times. For the most part these were resolved. In the end, I felt that they were mismanaging my property and ultimately during the eviction process, my property was destroyed. I had to file an insurance claim to get my property repaired. There were certain things that the insurance company did not cover and so I asked the property management to take care of these things. Once again, I received bills for items that were not done or were duplicated. I disputed these items and they adjusted the bills. At this point I terminated our contract and asked for a final bill due. They did this. ( so they said). I received another statement a month later saying there was a balance due to me of a few dollars. ( I don't know what happened to this amount). I called and asked why I was still receiving statements. They said they would fix it. This morning I received another statement stating that I owe nearly $1500.00 for services supposedly provided several months ago that I thought were already paid for. At this point I don't know what to do. If I was a rich man I would hire an attorney, but I simply can't afford an attorney. If I do pay what they're asking, I'm afraid they'll just keep making stuff up and sending me more bills.

  Business Response

  Date: 09/05/2024

  Here is the email I just sent the owner as he emailed me the following morning after filing the complaint. 

  Backstory: this owner signed up with our company and wanted his friend to continue renting the home. This tenant was never approved by our company and he wanted her approved, they have lived together in the home for 18 years. (RPM would have never rented to this tenant, as she does not qualify and meet our standards alone) In the beginning she did great and paid rent on time, on multiple occasions we found out she was subleasing and those tenants she rented to would fight with her and yell at us for it. We dealt with a lot with this tenant that he wanted living in the home. When she started being behind on rent he didn't want to evict her, we were finally able to convince him we needed to evict this tenant. When we finally got possession of the home the home was trashed. There wasn't mismanagement on our end, it was the fact that this owner rented to a friend and trusted her. We recommended he should file an insurance claim for negligence on the tenants end, and we were told insurance was helping and also planning on paying him back rent that the tenant didn't pay him. Which also means, he got credit for rent for the months we managed it and we didn't get a management fee from that. We also refunded him one months rent as well. The repairs he was charged, were repairs he requested us to take care of. 

  EMAIL TO OWNER ON 9/5/24: I can assure you that I have no intentions of over charging you or creating more and more bills for your property. Attached is a statement from February (when the eviction happened to current) all the charges that have been paid for are for the lockout and the cleanout of the property. As you can see when going through the charges you hadn't been charged yet for us going out and working on the plumbing to get the leak to stop for the insurance adjustor and other repairs that we were asked to start. 
  
  
  You will also see in this statement on 4/10/24 that our company gave you $2100 for the EPP Plus program, with that being said the EPP plus plan shoudn't have been in effect since it was an owner tenant. The EPP program is for a RPM placed tenant that has been screened and approved by our tenant. That isn't the case with this, but I still felt that it would help with the expenses you were taking on with Amanda trashing your property. We wanted to evict her long ago and were told to hold off until we finally were able to evict her. 
  
  
  After talking with Kaily, these work orders were put in by your request when you came into the office after viewing the home. Then the work was stopped when you asked to close the account in June, the work ordered hadn't been billed yet because I was never told by Tony that they were complete yet. So when you asked to have your account closed this last week is when I went to go close everything. This is when I noticed the job wasn't fully completed so I billed the work ordered at $59 an hour instead of $79 an hour. 

   

  I understand everyone is not made of money, but communication is key, we accept payment plans, and also the home is listed for sale and we are fine waiting for payment until the home sells and receiving funds from the Title company. But at this point all the owner has done is called and yelled at the staff "I'M NOT PAYING THESE BILLS" 

  Business Response

  Date: 09/16/2024

  Brian and I have been discussing things via Email and payment has been made to clear his account. His account is fully being closed out with a zero balance this week. I didn't close it last week as I have to wait for the payment to fully clear. 

  Customer Answer

  Date: 09/17/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22233322, and find that this resolution is satisfactory to me.  I feel like the business has some internal problems that it will hopefully address, but I don't have the time or financial means to fight the issue any further at this time. So long as my account is closed, that is my main goal.  
  
  
  
  Sincerely,
  
  
  
  Brian Woytko

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, the tenant have had a hole in the ceiling for over two months now and not one repair has been made in that time. There have been about five companies that have come to look at the issue. I have never received a phone call or text within the 24-hour notice time that any of these companies were coming out from this management company. The only thing I have asked for is communication and have not gotten it once. I have had to call out of work several times already so I can let random companies in my home for nothing to get fixed or any new information. The people who work for this company have no problem with their tenants living with water damage that could and most likely is causing mold. I have to step over buckets to use my bathroom and laundry room. I have my property that could get damaged as well at any time. I could go on and on about the problems this company has given me to deal with but I have to stop somewhere to keep my stress levels down. It has been the most stressful and angering problem I have had to deal with ever! DO NOT RENT FROM THIS COMPANY!!!!!

  Business Response

  Date: 12/06/2023

  We addressed the issue as soon as we were aware of it. Our client (the owner of the property) wanted to receive multiple opinion and recommendations on the roof as this is not and was not a small repair. We were waiting on the owners and vendors to make a decision on what would be done. The roofs have been repaired and the vendor has been in contact with the tenant to do the repairs inside the home. When a tenant puts in a work orders, we work on issues immediately. The approval to spend a certain amount of money on a repair needs authorization from the owner. We have followed all fit premises regulations on this issue and have stayed on top of getting this repair done.