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Business Profile

Computer Software Developers

Netdocuments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with Netdocuments for approximately 4 years. I was being charged a monthly fee that way on auto pay. I ended my subscription in May 2022. I no longer have any access to documents or anything I stored in my Netdocuments account. Despite my subscription ending in May, Netdocuments continues to bill me and auto debit money from my credit card every month. I have called Netdocuments and they refuse to call me back. When a receptionist answers, they connect me to someone who never answers the call or calls back. I have emailed them and sent messages in their chat but they refuse to handle the issue. Meanwhile, they keep charging me. I have to dispute the charge every month with my credit card bc my credit card cannot take me off auto pay. It has to be done manually by Netdocuments. The lack of communication, continued charges, and refusal to handle the issue prompted this complaint.

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