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Business Profile

Computer Software Developers

You Need A Budget

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could give 0s I would. After a customer service agent got upset by a comment, nothing personal, that my husband said, they cancelled our subscription without any authority. While they returned our money, they also continued to harangue my husband and tried to start a confrontation. Customer service??? More like customer disservice!!! The only resolution would be to resubscribe. I would like something on record so others don't experience what we have.

  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a paid invoice from YNAB for their annual subscription that showed I had received a promotional discount of the full subscription cost. I attached this file. 2 days later, I received an email stating my account had been deactivated. I reached out to the manager and she stated that the invoice was a glitch and I would need to pay (although I had an active card on file they could have charged). I explained that I have an invoice showing it was paid and my card is on file so they could have charged me and the manager refused to help me out, refused to honor the paid invoice, and insisted I paid again or don’t have access. This is illegal business practices as I have an invoice showing services I never received.

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a company that provide budgeting services that directly links to bank and credit card accounts to help you see where you are spending your money and how to better budget. The problem with their service is for over a year they are unable to reliably import transaction made with AMEX credits. This is a known issue with AMEX and it affects all of their users. My complaint is at no time during the registration process to they disclose to their customers/user that this is an issue.

    Business Response

    Date: 05/24/2023

    Hi *******,

    I see your recent conversation with Terra about the AmEx imports. I'll respond directly in that conversation with information on how to cancel your account and receive a refund for the remaining subscription time.  

    ******

     

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I used YNAB’s services in 2021. However they stopped being able to process AmEx data and as that was our primary credit card at the time we ended our subscription. We were charged anyway and complained, but they said they could not help because Apple App Store does not allow them to provide refunds. Fast forward to January 6th, 2023 we are no longer using AmEx for our primary credit card needs and decide to give YNAB another shot. We didn’t remember our old log in information and didn’t feel like we needed any information that would have been stored there anyway, so we go in to create a new account and begin a short free trial offered to all new customers. At the end of the free trial we are locked out and are told that we cannot continue with our new account. I go through my old emails to find which housed our old YNAB and log in. This doesn’t help and so we continue attempting to log into our new account. Eventually we are able to access it, but we notice the next day that we have been charged for two subscriptions of $98.99 each for a total of $197.98. We immediately email their customer service which takes a couple days to respond. When they do we give them the account and charge information and request the old account to be refunded. They say that this is impossible.

  • Initial Complaint

    Date:05/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeat issues where the service does not perform as advertised. I am unable to access any reports. And i cannot properly reconcile my account because staff refuse to reverse a a reconcile I didn't do.

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