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Business Profile

Ecommerce

Route App, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Route App, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Route App, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1.85

    Average of 54 Customer Reviews

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    Review Details

    • Collin D.

      Date: 10/24/2022

      Collin D.

      Date: 10/24/2022

      I decided to use Route package protection because it seemed like a good, low cost service to insure my package I had purchased. Well upon actually having issues receiving my package it appears Route had just decided to deny my claim. When contacting them as to why my claim was denied I never received a response. This was my first time using this service and I do not see a reason to ever use it again.

      Route App, Inc.

      Date: 10/25/2022

      Hi ******!Thank you for taking the time to send in this information. I am so sorry to hear about your order and any issues you had with contacting our team. After review, I do see that our support agent sent over an email to: *********************************** and ******************* detailing the refund information we would need to assist with a resolution. The order issue had closed after not hearing back from you for about two weeks. We apologize if this initial email did not reach you! Sometimes, depending on your privacy settings in your email, it can enter your spam folders. This may have been what happened!I escalated your order issue to the agent assisting, and they should be sending you a follow-up email soon so we can help with the next steps. You are also welcome to reach out to our team via our *********** here: https://route.com/help-center. We are here to help! All the best, **********************

      Collin D.

      Date: 10/25/2022

      I have received every email that you have sent and confirmed that none of them have been in my spam folder. The email I received on 10/5 stated word for word " We'd like to inform you that your reported issue for Order #RTCCMB1N7N3I07E9D4N930 from Gorilla Mind has been approved for a refund or replacement order! We will provide an update as soon as your refund or replacement order is complete. In the mean time, you can review a summary of details at any time by clicking the link below."The next email I received was 10 days later stating exactly. "We'd like to inform you that after reviewing your reported issue for Order #RTCCMB1N7N3I07E9D4N930 from Gorilla Mind, we have determined that it falls outside of the package protection policy guidelines and has been closed."I am not understanding why you are saying my order issue was closed because you did not hear back from me when you emails are telling a different story.

      Route App, Inc.

      Date: 10/26/2022

      Hi ******, Thank you for reaching back out, and we are so sorry for any confusion or miscommunications. I escalated your order issue to our team yesterday to make sure we got you taken care of with your preferred resolution of a refund. After further review today, I see that our team has assisted you with a successful refund! Once more, we appreciate your patience, and we apologize for any miscommunications along the way. If you have any further questions or concerns, please feel free to reach out to us at any time: https://route.com/help-center. Have a wonderful day, ****, ****************

    • Cody N

      Date: 10/20/2022

      Cody N

      Date: 10/20/2022

      Scam! I bought a custom paint by numbers canvas to paint for a Christmas gift, it was delivered torn up, I try to contact route, and there claim page wouldn't even enter my phone number as I was typing it, also one I was able to get a verification code, and finally played a game of guessing and checking to get the correct code typed into there website it still said it was the wrong code, wouldnt even let me place a accurate claim. Rip off company and thieves! F_&* you route!

      Route App, Inc.

      Date: 10/25/2022

      Hi ****, We appreciate you sending in your feedback and concerns to us here. I am so sorry to hear about the filing issues you ran into on our website, that is certainly not the experience we wanted you to have. After review, I do see that an order issue was able to be filed, and our team was able to help you in getting a new order and photograph sent over to you. I see that it was an incredibly important and valuable order, and I am thankful our team was able to assist you with this. If you have any other questions for us, our team is here to help. You can reach out through the original thread on your order issue, or through our *********** here: https://route.com/help-center. Take care, ****, ****************

      Route App, Inc.

      Date: 10/25/2022

      Hi ****, We appreciate you sending in your feedback and concerns to us here. I am so sorry to hear about the filing issues you ran into on our website, that is certainly not the experience we wanted you to have. After review, I do see that an order issue was able to be filed, and our team was able to help you in getting a new order and photograph sent over to you. I see that it was an incredibly important and valuable order, and I am thankful our team was able to assist you with this. If you have any other questions for us, our team is here to help. You can reach out through the original thread on your order issue, or through our *********** here: https://route.com/help-center. Take care, ****, ****************

    • Jacob G

      Date: 08/24/2022

      Jacob G

      Date: 08/24/2022

      Waste of money! Biggest ripoff. Passing the buck on to the consumer literally.

      Route App, Inc.

      Date: 08/26/2022

      Hi *****,We appreciate you taking the time to send in another review, and I am so sorry to hear that Route was not able to give you the experience we strive to give.If you have any questions about our processes and policies, you can visit our *********** at https://route.com/help-center and reach out to our team directly at any time. We are glad to assist in the next steps or answer any remaining questions you have regarding your Order Issue and the resolutions that occurred. Take care,****, ****************

    • Don D

      Date: 08/20/2022

      Don D

      Date: 08/20/2022

      I couldnt use the website from my phone, theres a ************* make you wait 5 days to start a claim. I looked around my neighborhood & found my package myself & asked for a refund. They wouldnt do that either. Seems like a waste of time.

      Route App, Inc.

      Date: 08/23/2022

      Hi *****!Thank you for sending in your feedback, and we are so sorry to hear that your order had been misdelivered!When orders are marked as delivered yet not received, Route has an initial 5-day wait from the marked delivery date to see if the order will arrive after the marked delivery, or if the mail carrier did deliver it to the wrong area and needed to mend the issue within that timeframe.I am so glad to hear that you were able to locate your order! Since your order was located, Route will not be able to assist with a resolution at this time forward.Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions!Best,Leea, ****************

    Route App, Inc. is NOT a BBB Accredited Business.

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