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Business Profile

Home Furnishings

Studio McGee, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Studio McGee, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Studio McGee, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 11 Customer Reviews

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    Review Details

    • Mikyle M

      Date: 06/01/2025

      Im a designer and have admired the beautiful products offered by McGee & ** for some time now. Until recently, I hadnt had a client with a budget for their price point. I was so excited to order a dresser for my clients. Unfortunately, I mistakenly ordered (2) dressers instead of the intended (1). So, I called customer service to try and initiate a return and they were unwilling to issue a refund or come up with a creative solution. So, now Im stuck with an $1800 dresser and will have to reimburse my client out of my own pocket. Im VERY disappointed and will not be recommending their products to any future clients, thats for sure!

      Studio McGee, LLC

      Date: 06/18/2025

      Hi, Mikyle! Were sorry to hear about your experience with your recent order. Your feedback is truly valuable to us, and well be sharing it with our team to help guide important improvements.We also noticed youre not yet a member of our Designer Trade Program wed love to invite you to apply! You can learn more and sign up here: ***************************************************************************************** you again for your input, and we hope to have the chance to better serve you in the future.

    • Alma D. M

      Date: 12/10/2024

      Terrible service placed order delayed and told busy Christmas season. One week no shipment info and was told they couldnt say when It will Be shipped. Cancelled order

      Studio McGee, LLC

      Date: 01/28/2025

      Hi, ****! We're so sorry to hear your experience with us did not meet your expectations during the holiday season. We will be relaying this feedback to the team as we continually look for ways to improve our fulfillment processes. Were dedicated to elevating the shopping experience at McGee & Co. from checkout to delivery, and your input will certainly help guide those improvements.

    • DANIEL R

      Date: 08/06/2024

      ************ is a scam ************ is a scam. Placed an order in June. Never told it was backordered, kept calling and they kept saying they would get back to me. Finally told them to cancel. Said they needed to get approval? WHAT? Then 5 min later I get an email saying it "Shipped" but no tracking info. total BS. SCAM CHEATERS, LIERS. ..

      Studio McGee, LLC

      Date: 01/28/2025

      Hi, ******! We apologize for the frustration here and that the mirror you purchased on June 27 shipped outside of its 2-3 week lead time! It looks like the piece did ship on August 6 - we are so sorry the ***** tracking link in our order tracking page was missed! It appears our Customer Experience Supervisor rerouted the item for you per your cancellation request and issued a full refund. Thank you for your patience!

    • Kasey G

      Date: 12/05/2023

      I got an email saying a table was back in stock so I was so excited to order it! Now after multiple emails I don't get a straight answer as to why. I just get told it was a glitch in the system. I have been told this about 3 orders. I am waiting on a desk chair that was also back ordered but got delayed AGAIN with no communication and the table that was "back in stock" now won't ship until January I'm told. I ordered it the beginning of November to have for the holidays. No discounts were offered no communication of delays. Emails take forever to reply too. I wouldn't recommend ordering for them. They don't allow reviews on their website otherwise I would have reviewed there. Extremely frustrating.

      Studio McGee, LLC

      Date: 12/12/2023

      Hi *****! We are so sorry to hear about your negative experience and that your pieces have experienced extended delays. It looks like they have both, indeed, been impacted by unanticipated backorder dates and that you have been in active communication with our Customer Experience Team. We truly apologize for the inconvenience. We will be in contact with you directly to make this right!

    • Tyler W

      Date: 11/19/2023

      Absolutely terrible customer service. On two different client orders McGee and Co has delayed shipping by months at a time. When pressed customer service (Heather) continually lies about restocking dates. After 6 months we eventually asked for a cancellation and we’re offered a 20% discount on a new order that would be applied after the purchase. Then after purchasing she refused to honor the discount she offered. We would advise against ordering from this company for personal use and especially for business use. It is extremely unreliable and they do not care about their relationships with their trade partners. Customer service needs a MAJOR revamp. Extremely disappointing.

      Studio McGee, LLC

      Date: 11/28/2023

      Hi *****! We sincerely apologize you did not have a positive experience with us. It looks like these pieces were experiencing an extended backorder, but we understand that is no excuse! In looking into your case, it appears you were able to work directly with our Customer Experience Manager to ultimately get this rectified. In the meantime, we have worked to re-train our team to ensure improvements are being made and we are providing an exceptional customer experience.

    • MARY H

      Date: 11/10/2023

      AWFUL EXPERIENCE. I ordered an item online and immediately called to cancel and was sent to voicemail. I called several times that day and the next, left messages, emailed customer service, and still did not receive a response or resolution. This is the worst customer service I have experienced. I won't be ordering again.

      Studio McGee, LLC

      Date: 11/28/2023

      Hi ****! We are so sorry to hear you had a negative experience with us! It looks like we were able to email you the same day you had reached out on November 8, but at that time the order had already shipped and was unable to be cancelled. Our sincerest apologies. If you would like to return your product, we would be happy to assist you.

    • Zena S

      Date: 07/28/2023

      Unfortunately I recently had a very horrible experience where I paid $3k for pendant lights and no where was it communicated or shared on their website that I would need to open up my drywall and have a support beam installed to hang them as I would have never ordered and purchased them. I have tried to return them and receive a refund or at the very least a credit and all I got for the team ai its been more than 30 days so theres nothing we can do. The 30 days was new to me as that timeframe was not stated. Mind you I have pending orders that have yet to be delivered from May of this year. Is this how you treat your customers? I am very disappointed. I dont have $3k to waste and receive inadequate or unhelpful responses.

      Studio McGee, LLC

      Date: 08/08/2023

      Hi ****!We are so sorry to hear of the frustration in the returns process! It looks like information regarding a return was emailed on 7/28. I am going to resend that email in case it was missed. Please feel free to reach out via that same email thread with any other questions.

    • Holly C

      Date: 07/21/2023

      I also had an awful experience. **************** is very unprofessional and dont take **mplaints or **ncerns serious. This is people hard earned money. They have lost me as a customer unless changes are made. I ordered something and had to change the shipping address due to error. I **ntacted the **mpany well in advance prior to the order being delivered to ***** in my area. Never received the product and put money now. All I get from this **mpany is a sorry. I **ntacted ***** as well several times and they said that nothing **uld have been done on my end. Only mcgee and ** can **rrect the address. When I called ***** when I noticed the address error and still time to **rrect it ***** product wasnt even in Niagara Falls yet and mcgee and ** can call to **rrect shipping address. I tried to get ***** to stop the parcel but they said only mcgee and **. I will never see the parcel and never see my money I guess. They never even called to see how they **uld make it right. It was like its all a big joke to them. They need new customer service staff. The customer service team needs some major **urses and education in customer service otherwise this **mpany is going to fail.

      Studio McGee, LLC

      Date: 07/27/2023

      Hi *****, thank you so much for taking the time to leave this feedback. We are so sorry to hear about your experience. It looks like your lost order was refunded back on July 8th, I am so sorry if that refund was missed! I am going to follow up via email to see if we can get a replacement order sent out- so please be on the lookout for that communication.

    • Wendy B

      Date: 06/16/2023

      This company advertises sale prices on out of stock items. The website stated backordered to a certain date - but would not me to place an order (at the sale price) and wait for the item to be back in stock . All I was able to do was to sign up for a notification when the product was back in stock, which I received today. Of course they did not offer or honor the sale price previously advertised.Deceptive practices / false advertising for sure.

      Studio McGee, LLC

      Date: 07/11/2023

      Hi *****! Thank you so much for taking the time to provide your feedback. We completely understand how that can look like false advertising and are so sorry for any frustrations this has caused. We have provided this feedback to the appropriate teams to make adjustments on how our sales are advertised in the future.

    • Minara E

      Date: 01/11/2023

      This company's furniture makes you think that the quality will be comparable to a fine furniture company like RH or Arhaus, but don't be fooled. Their prices are very high, but the quality and customer service are ATROCIOUS. They attempted to deliver a rug to a construction site where it promptly was stolen. We had a dresser we did manage order and receive CRACK the whole way through within a year of possession. Even lower-end furniture has performed better than this. Even with sharing photos of the cracks, their customer service was very much like "sorry, we can't do anything after a month." AVOID ORDERING A THING from this company. Learn from my stupidity, please.

      Studio McGee, LLC

      Date: 04/06/2023

      Hi ******! Thank you so much for taking the time to provide us with this invaluable feedback! We are so incredibly sorry for the negative experiences you have had with us. Our pieces are ********************, and we do our best to provide competitive pricing. We really do appreciate this feedback and will be sure to pass it along to the appropriate teams for review!

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