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Business Profile

House Movers

Big Boy Movers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Movers.

Complaints

This profile includes complaints for Big Boy Movers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Boy Movers, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/05/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired Big Boy Movers -***** office through HireaHelper to pack up our moving trailer for a move from ***** to ** in November 2024. The 3 men showed up a bit early on the morning of the 22nd and were shown the furniture, crates and other personal items to be packed in the 28 trailer. We had to move a refrigerator out to the trailer and one from the garage back in, and as part of the prep for this move, I had purchased 45 heavy duty moving blankets, wrapping tape and tape guns. In addition, we had packed up almost everything but 3 TVs which needed to be packed up as well. The movers took care of the moving of the fridges, but did not wrap the one going into the trailer and when asked about it my husband was told not to worry about it. The movers proceeded to continue to pack the trailer, and it became very apparent they were not very efficient in aligning the furniture or the possessions. We had used crates (27 gal and a few 45-gal ones) for most of our personal effects. Throughout the packing we kept asking why they were not wrapping the furniture with the blankets and taping them up, again told not to worry by the one mover, though one other one said, here we go again. Bottom line is by the time our trailer was packed they had gone over in time; things were CRAMMED into the trailer in an ineffective manner, and the attitude of one of the movers was less than pleasant. I understand them being tired, but the attitude was rediculous. I was trying to find the text/email to process the payment, had to step away for a moment and put my phone down. He picked up my phone got in my email and open it. THIS IS COMPLETELY UNACCEPTABLE! I am a Privacy Officer, and this was a violation of my privacy. I made a comment and was completely ignored. Then we get to **********, and as the trailer was being unloaded, we began to see the damage done by the ************** The fact that there is this much damage and my furniture is less than a year old is UNACCEPTABLE.

      Business Response

      Date: 02/10/2025

      We never serviced this customer's home. We are located in ****, ** and cover the greater **** area but don't cover *****. There is a separate company in ***** that I believe she is referring to. We would like  this claim closed out as it doesn't pertain to our business. The complaint would need to run through the *************. Thank you.

      Customer Answer

      Date: 02/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *********

    Big Boy Movers, LLC is NOT a BBB Accredited Business.

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