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Business Profile

Mailing Services

Unishippers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As others have stated here, we receive dozens of calls from Unishippers despite our demand to be removed from their calling list. Blocking their phone number is futile because they call from a different number. We're trying to run a business and they're wasting our time and theirs, and angering my employees with multiple calls. Please make it stop.

    Business Response

    Date: 06/28/2024

    I am sorry that this has been your experience with Unishippers.  I do not have this customer in my database.  My franchise is in ****.  I will forward your complaint to our corporate offices in ******.  Here is their contact information:

    Unishippers Global Logistics, Attn: ***************** c/o ********* Express Corporate, ************************************************

    ********************************

    Please file the complaint with them as they are the only ones who can police the behavior in the complaint.

    If I can be of any further assistance, please contact me at my cell ************.

  • Initial Complaint

    Date:01/27/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work at a small business that manufactures and sells water coolers. We use varying freight companies to send/receive pallets of purchases/sales. Unishippers has called us 7 times in the past week in an attempt to get more information regarding our shipping needs to try and get our business. I have asked 3 times to be added to the do not call list or removed from their prospective call list, but they keep calling us back after the request. We cannot block the number as they would just ring a different line, but I just want them to respect out request to be removed from the list.

    Business Response

    Date: 01/27/2023

    This customer is being contacted by another ********************** franchisee.  I do not show her in my database.  I contacted ***** and have put steps in place to stop the unwanted calls from happening.  I will also assist in the future if the calls ever happen again.

    Customer Answer

    Date: 01/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I was unaware this company was franchised and the complaint went on record for the ************** branch, but that is not the specific location that has been harassing us. If there's a way to transfer or remove the complaint from this location I'd be interested in hearing how to do so.

    The representative who contacted me was very helpful and went above and beyond in trying to help resolve this matter. 


    Sincerely,

    *******************

  • Initial Complaint

    Date:07/21/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Franchisees from Unishippers cold call our main line several times a week to sell us shipping logistics that we are not interested in. We have requested to be removed from their call lists, and the calls persist. We have called their corporate office to be either transferred to a random individual's private phone not affiliated with Unishippers or to be sent to a non-client facing department with no knowledge of the internal information distribution channels and are unable to provide any reasonable assistance other than telling us "good luck."The franchisees continually tell us that they receive master call lists from Unishippers, and Unishippers is stating that the franchisees perform their own research to determine worthwhile sales clients.

    Business Response

    Date: 07/22/2022

     I have no record of my franchise, Ashby Logistics, LLC dba Unishippers of Salt Lake ever contacting this person or company.  We have over 200 independent offices all over the country that might have contacted him.  I would be happy to **** his company as protected in our database, this should scrub him from most lists.  If another franchise contacts him in the future, they would be breaking our internal rules of engagement.

    He may have been trying to file a complaint with our corporate office and filed with me since I am the ************** franchisee, and our corporate office is in *********.  The address for our corporate office is Unishippers Global Logistics, ******************************************************************************** 84047.

    A corporate contact is our VP of Marketing, ***********************.  Her contact information is *************************************** her direct line is ************.

    Please let me know if I can assist further.

    ***********************

    Owner, Ashby Logistics dba Unishippers of Salt Lake

    Customer Answer

    Date: 07/22/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The franchise reached out to me and let me know that they have scrubbed our information from the national list, and any future calls represent a violation to the Rules of Engagement for Unishippers franchisers that will result in penalties.



    Sincerely,

    *****************************

Unishippers is NOT a BBB Accredited Business.

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