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Business Profile

Medical Alert Systems

Free60, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Alert Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pendant from Amazon for my uncle who was falling a lot at home. We thought this would be a good idea to keep family informed as he lived alone. He fell a couple more times after receiving the pendant but it never worked for him. We ended up putting him into assisted living. We have tried since August to get this pendant cancelled but the company has harassed us for payments even after we sent a power of attorney and invoice showing he is in assisted living. Now they are requesting a letter from the center stating he is in the AL home. It just goes on and on with more and more requests for proof that he does not need this pendant any longer. Free60 will not allow us to cancel. This is insane!!! my uncle who has dementia is being called weekly and they are demanding payments and telling him they will turn him over to collections. No contract was signed!!!! We just want to cancel. We paid the last bill of $83.98 which was supposed to be the last time they would call. That was when the account was to be closed. I was given an email address [email protected]
    I sent an invoice showing that ***** *******(my uncle) is in assisted living and has been since June 2022 and no longer needs this pendant.
    This is harassment!!!! and I want to report this company to all. I will not pay another dime to this company and I want them to go away and never call or bill my uncle again.
    My uncles name and address are
    ***** ******* **** ********* ***** Gastonia NC 28052. This was his house address where he still gets mail. The Country Time Assisted Living home address is *** ******* **** Kings Mountain NC 28086 ###-###-####. My name is ******* ***** ###-###-####

    Business Response

    Date: 10/28/2022

    For
    clarification purposes, if a customer moves into assisted living AMP will
    require proof and copies of power of attorney documents (especially if a 3rd person is involved who is not the account holder). We require an email from the
    facility or a PDF which contains a letterhead and signature of someone from the
    facility’s management. AMP requires this to ensure that the document hasn’t
    been altered. On Oct 19th, AMP received a Word document that did not
    have a signature by management and the letterhead was skewed. This could not be
    accepted.

    AMP
    was able to reach out to Ms. ***** and have the move to assisted living
    confirmed. AMP closed the account on October 26th. 

    Please
    see the attached contracts regarding this account. AMP provided all docs to the
    email, that is listed on the contract, on the day of the sale.  

Free60, LLC is NOT a BBB Accredited Business.

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