Complaints
This profile includes complaints for Shipito, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 31 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am using th SHIPITO service.My package was received on 12/12/22 at 6:47 am. The tracking code is ********************** from ***** It is been more than 48 hours and nothing appears on the system.My delivery is very urgent! I have contacted Shipito twice and nothing happens with a problem so easy to solve.Especially, in my last contact, the agent, called *****, said he could not even ask for urgency, was not friendly and ironic many times, like the client's problem was not important at all.The company is delayed and the official answer is: "Wait", without a deadline or a position. Disrespectfull!
Business Response
Date: 12/15/2022
Hi ********,
I apologize for the delay in processing your shipment. At this time of year, we are experiencing an increase in the volume of shipments. Unfortunately, we are unable to expedite your request for this specific package since it came in with many other deliveries. I see that you have a ticket submitted. Our customer service team will reach out as soon as any updates are available.
Thank you for your understanding.
Best,
******Customer Answer
Date: 12/15/2022
Complaint: 18572029
I am rejecting this response because:Basicaly, the business has admitted that they are delayed and that they will not do anything about.
For me, it is insane such disrespect. They are not providing the service in the conditions agreed and they reply is that they will not do anything.
Unacceptable, disrespectfull and dishonorable
Sincerely,
**************************Initial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received some boxes in their warehouse, and I've been trying to ship them within US for the last 45 days. They keep charging me for keeping the boxes on the warehouse but they would not let me ship them anywhere. There is ZERO customer service, I ask questions they reply after days and days with an answer that doesn't help. I am desperate to ship the boxes, and there is no one to help. They have canceled my requests 3 times, now I am trying to ship them to a company that can help me and they would not ship my boxes there. There are my boxes I ship them where I want I paid for the service. There are tones of additional charges, no explanation where are coming from.Business Response
Date: 09/29/2022
Hello,
Thank you for reaching out to us about your frustration.
My name is ***** and, I am the outreach coordinator for Shipito.
I have been looking into your complaints in detail. I wish to better understand the nature of it and, how we can best assist you.
Upon review of packages V and W. It was canceled because you are trying to ship it to another mail forwarder.
We do not allow this because legally we have been advised that it is risky. Many people use shipping to other mail forwarders as a means of concealing shipping fraud. For this reason, we have elected to prohibit this shipping method. This policy is outlined in our terms and conditions:https://www.shipito.com/en/shipito-terms
We have also provided additional information about this policy on our faqs page. https://www.shipito.com/en/help/faq/carrier-tracking.
We do see that you have elected for a local pick-up. We can arrange that for you. It does need to be an individual that is not associated with a mail forwarder. Your 2 packages are ready for pick up between the hours of 8 and 5 Monday- Friday.
We apologize for any confusion this has caused. We also would like to get further clarification regarding the fees in question that you mentioned.
Please reach out to us with further details as to how we can assist you.Customer Answer
Date: 10/02/2022
Complaint: 18138641
I am rejecting this response because:I tried on numerous times to split the package so I can ship it out from your warehouse. You keep my packages there to continuously charge storing fees. How convenient is that? Where is this ridiculous rule coming from? These are my packages and I do what I want with them since you have demonstrated you are not willing to split the packages the way I ask you and you keep canceling my requests no mater what I try to do.
I ask you to let me take my products out of your warehouse so we can end this.
Sincerely,
***********************
Business Response
Date: 10/03/2022
Hello,
We have provided to you in our terms of service and faqs page an explanation as to why we do not ship to mail forwarders. It is a legal matter.
We are happy to allow you to pick up your packages in person or have an individual which you designate who is not a mail forwarder pick them up for you.
Customer Answer
Date: 10/04/2022
Complaint: 18138641
I am rejecting this response because:You keep telling me that but you are not willing to split my packages and you are not willing to ship it to someone else who can do that.
I am not in *** so how can I pick them up myself. I need to split those packages in a couple of boxes no longer than 25" on any side an heavier than 50 lb. I've been asking you to do this. Since every time I put a request in you guys cancel my request without a clear motive all I can do is tp ship it to a company which can do that.
I guess from here since you guys are not willing to let MY PACKAGES let go, I have to involve a lawyer. Do you have any other solution ?
Sincerely,
***********************
Business Response
Date: 10/19/2022
Hello,
We are sorry to hear of your frustration. What is your suite number so that I can look further into this?
Customer Answer
Date: 10/19/2022
Complaint: 18138641Hello
Suite #BJA062
I'd like to see a solution from you, this is totally unacceptable the way you are treating your customers. These are my products, I paid for them. You either help me to split the boxes the way I asked or let me to ship them to a specialized company who can prepare the boxes as required.
Sincerely,
***********************Business Response
Date: 10/20/2022
Hello ******,
Thank you for reaching out. We are sorry for any frustration.
In order to complete the split request your customs declaration has to be accurate with a description that has more detail.
You have a large number of items and a vague description. Splitting them without a full description makes it difficult and provides for an inaccurate representation of the contents. Per shipping regulations we must have this completed accurately.
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