We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Custom Jewelry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

This profile includes complaints for Custom Jewelry's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Custom Jewelry has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 2, 2022 was when I purchased a ring from this business. It is a Tungsten ring, a 9mm Gold Tungsten Carbide USMC Marine Anchor Globe.. It is a size 13. It did not fit, and I returned the ring in letter form immediately. The ring was wrapped in the return documentation and was taped to prevent it from opening. I heard nothing from this business for two weeks. They finally responded to me and told me that the letter had been rejected because it was damaged and the ring was gone. Why would you wait three weeks to tell me that? I told the same thing to Amazon, which was who I ordered this ring through. Both this business and Amazon have done nothing to correct this issue. The Amazon order number is ******************* and I paid $41.34 for this ring. Amazon is supposedly working on it right now, so you can call them at ###-###-####.

      Customer Answer

      Date: 12/15/2022

      I don't believe this company. Why take the tape off if there was a hole cut in the top of the letter? They took the paperwork out and flattened it down more and then re-sealed the letter. The ring was inside the paperwork. ******* ** ******** Complaint #********

      This was the return slip for the ring. It was inside the sealed letter. The ring was inside the paperwork. You woul have had to open the letter to get it out. I think the cut in the top of the letter was done after it was sealed. ******* ******** Case#********

       

    Custom Jewelry is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.