Reviews

Review Details

• Review fromCaitlin N

  Date: 11/26/2023

  1 star
  This company *****. Their bags are poor quality and their customer service is even worse.They delete any negative reviews on their website which is why everything has five stars. They also bought followers on their Instagram account, limit comments and block anyone who leaves a negative one which is why you wont see any negative reviews there either. If you are considering purchasing anything from this company I hope that you read these reviews first and decide against supporting this brand. They do not value their customers and are only concerned with profit. Any reputable company works with their customer to provide solutions to their problem, but instead this company responds back to their customers as if the customer is the issue. There are many better diaper bag companies who provide quality products and appreciate their customer base. Support them instead.

  Azaria, LLC

  Date: 11/27/2023

  My team has searched and searched our system and do NOT show that this customer has ever purchased from ** so I have no idea what she is even talking about. We do not and never have bought followers on our instagram account. All reviews go through our website team and they approve every single review unless it's something that was not purchased from us. I can't respond to a claim that someone makes when they are nowhere to be found in our system and have NEVER purchased from us, so this is not a valid claim. I talked to my girls and this situation is nothing they are familiar with. Please disregard and remove this claim. Thanks!

• Review fromAshley S.

  Date: 11/17/2023

  1 star
  Will never purchase from this brand again. I was sent a damaged diaper bag. The top stitching was ripped out. I emailed their customer service photos of the damage and to ask for a replacement bag or discount. They refused either option stating that their bags are handmade and my vary. Totally understandable if there is variation in the color of the leather, that makes sense, but if there are issues with the stitching that is a quality and production issue and should be remedied. By the end of our email exchange, the customer service rep named ******, told me that I needed to return the bag and not shop their brand again because its not a good fit for me. I am truly flabbergasted that any company would speak to their customer base in that manner. I wish I would have never purchased from this brand because I wont support ungrateful companies. They are a business because consumers guy their products. Alienate enough of them and they will quickly be out of business. To the owners of this company, I hope you see this review and I hope you fire ******. You lost a potential life-long customer because of her vile attitude.

  Azaria, LLC

  Date: 11/18/2023

  I was made aware of this situation from the very start as my girls come to me when it's a difficult situation. The customer said her bag was damaged but all there was is extra stitching that our factory did not cut or singe off before sending to us, but it was a perfect bag. If there was missed stitching or it had come undone then we would absolutely replace her bag but we looked at the numerous pictures she sent us and that was not the case. Our bags are handmade so things like this are completely normal and we state this on our website as well. She originally was fine keeping the bag but then all the sudden decided to return it which we told her we would be happy to honor but she didn't want to have to pay the return shipping costs or restocking fee which is stated in our policy. She continued to fight with my customer service girls over it and became pretty arrogant over the whole situation. She then demanded since we are running our Black Friday sale that she should be given that discount, but we do NOT honor price adjustments to orders placed outside sale windows because that reserves inventory, and we have so many customers who wait months for this sale to purchase and that's not fair to them. We told her she can purchase off the website during our sale and return the other bag for a refund, but since that still reserved a bag then it would not be considered an exchange since it doesn't meet the qualifications and she got even more arrogant with my girls. I told my customer service girl ****** that I didn't think our bags were a good fit for her and it would be best to have her return it for a refund. She then went on social media and started bashing ****** on our Black Friday Sale posts and using her name in those comments, so I told her to stop responding to her emails and block her from ordering again because I will not have my girls be verbally abused by a customer, but she has continued to reach out from different emails but we've had to block all of them because she is very arrogant and the conversations are going nowhere. ****** has a return label to send her bag back and we will issue the refund as soon as our returns team processes it. I stand behind my girls with everything they do and trust they always do what is best for our business.

• Review fromSarah H

  Date: 06/06/2023

  1 star
  Shady company thats trying to stop returns by holding their low quality plastic lines to their leather product standards to avoid returns. You cant say a plastic tote was made by people and therefore subject to variation in stitching and construction - its plastic! Trash.

  Azaria, LLC

  Date: 06/07/2023

  we explained to the customer that our products are handmade and while the product is in production they have no way of protecting the plastic liner from getting marks on it and we've tried other ways to make the product but it's almost impossible to do so. We advised her to wipe out the lining and that should take care of it but she refused to do so and refused to do a return when I told her we would honor a return for her, but customers are responsible for return shipping costs and we are also charged a fee every time we restock an item which is why we have to charge our customers that fee on voluntary returns which is all explained in our policy that is easily accessible on the website. She also had the option of returning for store credit to waive that restocking fee but she only wanted to return for a full refund and our policy clearly states that the customer is responsible for return shipping costs and there will be a restocking fee on all voluntary returns that are refunded to original form of payment. We gave her all her options but she refused all of them. We assist our customers to the best of our ability but we have to stick to our policy. She has never been forced to keep the product and we're still more than happy to honor her return. Thanks!