Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,927 total complaints in the last 3 years.
- 2,731 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We started service with Vivint in 2019, our financed equipment and monitoring contract concluded in 2019. In January of 2025 we called in curious to see if our home was still being protected since the contracted had ended. The representative affirmed that it was and offered us a warranty on all our old equipment “from 2019” for an extra $10 a month and we agreed. On May 9th we called in to cancel the service all together. Vivint stated that we are being held responsible to the original terms and conditions we signed with back in 2019, when we originally got our security system. That even though we completed that contract last year, by us accepting the warranty we were verbally agreeing to a new 1 1/2 year contract and if we wish to cancel we would have to buy out of it for $419.91! We never put pen to paper or signed any contract or agreement stating anything about a new year and a half contract. No terms of service were ever explained to us either! All we did was verbally agreed to the warranty for an extra $10 a month. The representative over the phone failed to explain any terms of service or that we would be liable to termination fees. If anything this is Elderly Abuse. I am disgusted that we have been loyal to a company that would try to pull a fast one on us like this. Forcing us to pay over $400 to cancel the same service and equipment we’ve had well past our contract.
Business Response
Date: 05/20/2025
May 20, 025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: **** *********
Vivint Account #: *******
Date of Agreement: 12/7/2019
To Whom It May Concern:
I have reviewed the information provided by Ms. ********* and appreciate the opportunity to respond.
In the complaint, Ms. ********* states she has been with Vivint service since 2019 and completed her contract, but in January 2025, she verbally agreed to a $10/month warranty without being informed it would trigger a new 18-month contract. When she tried to cancel in May 2025, Vivint claimed she was told she owed a $419.91 termination fee, despite never signing or being told about any new contract terms.
A Vivint representative has attempted to reach Ms. ********* to assist with this matter via phone and email. After reviewing the account, Vivint's recorded call shows that on January 17, 2025, Ms. ********* agreed to 2 Legal Verbal Disclosures. The 1st one was to add the Vivint Protection Plan to her Vivint account. The 2nd was to lower her monthly rate to $29.99 (before tax & the Protection Plan) with an 18-month term renewal. The term renewal is valid.
In an effort to assist with the financial difficulties, Ms. ********* stated during her call on May 9, 2025, Vivint agrees to apply a credit of $83.79 to cover the past due balance & provide 4 additional months free (not including tax or the Verbal Protection Plan).
To resolve this matter, Vivint agrees to the resolution as stated above. Ms. ********* may contact Vivint’s representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********, Attention Department - Executive Resolutions.
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my vivint contract march 10th because my 5 year contract was up. The company canceled my account so I can't login to remove my card on file. They took out 65.01 on April 12th so I called in 5 times they say everything I'll get refund well I haven't then they took out 65.01 again may 12 and I no longer have the service and contract is canceledBusiness Response
Date: 05/22/2025
May 22, 2025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ****** ***********
Vivint Account #: *******
Date of Agreement: 8/12/2019
To Whom It May Concern:
I have reviewed the information provided by Ms. *********** and appreciate the opportunity to respond.
In the complaint, Ms. *********** states that the Vivint account should be cancelled in March and is wanting a refund for the charges that have taken place in April and May.
Vivint’s records indicate that Ms. *********** signed a Purchase and Services Agreement (“Agreement”) on August 12 2019. Vivint’s records show that Ms. *********** did call Vivint on March 14, 2025. The customer did not follow the full process of having a notice of cancellation attached to the account as mentioned in the Agreement. This is why the Vivint account is still showing as active. Vivint's records also show that Ms. *********** also has received a refund for the months of April and May Prior to this response.
A Vivint representative has attempted to reach Ms. *********** to assist with this matter via phone and email. After reviewing the account, Vivint is prepared to offer help with completing the cancellation of the Vivint account, pending account verification and acceptance by the customer.
To resolve this matter, Ms. *********** may contact Vivint’s representative to proceed with the proposed resolution. Ms. *********** may contact Vivint’s representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Deceptive sales practice: On August 5, 2017, a Vivint sales representative visited our home and offered us a new home security system. We agreed to the contract to pay $78.00 a month until the system was paid in full, and then it would decrease to just the monitoring fee of $54.00. In December 2025, I called a technician because I was having problems with my panel, and he sold me coverage for service calls for an additional $9.67 a month. Jan 8 was the first change for insurance. Not even a month later, I received a call from Vivint stating that the system needed to be updated, so they sent a service person out to update the system. The salesperson told me that my bill would not increase; it would remain the same. The service person removed and installed a new panel and outdoor camera. Then on 02/06/2025, my bank account was charged $336.96, on 03/07/2025 $336.96, and on 04/05/2025 $279.83. I contacted Vivint; they said it was for an upgrade; you're on an installation plan. I have no agreement, no new contract, I didn't sign anything. I have called now and talked to the loyalty team numerous times since February (6 calls). They say it's under investigation, but I am not receiving any updates, just receiving collection calls about my account being overdue, and the account has been suspended, because I disputed the charges with my bank. But nothing about the sales representative's Investigation. If I had known about the additional charge, I would have just kept my old system; I was doing just fine before the salesman called and started all the trouble. Now I have no security protection and a bill after being a loyal customer who always paid on time. I am disputing these charges beyond my normal bill.Business Response
Date: 05/22/2025
May 22, 2025
Better Business Bureau of Utah
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 23320954
Complainant: ******* ******
Vivint Account #: *******
Date of Agreement: August 4, 2017
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ****** and a resolution has been agreed upon. At this time, Vivint has agreed to process a downgrade and refund Ms. ****** for any charges that have occurred for the equipment. Ms. ****** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 05/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sold an alarm system by a salesman who lied about the terms. Basically I have an alarm system with ADT and he said he would cancel it for me. He didn’t cancel it and now I’m paying for 2 alarms. I wouldn’t have bought from Vivint if they would have been truthful and told me they can’t cancel the existing alarm. Vivint won’t let me cancel now and want several thousand dollars to cancel.Business Response
Date: 05/22/2025
5/22/25
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ****** ****
To Whom It May Concern:
I have reviewed the information provided by Ms. **** and appreciate the opportunity to respond.
However, at this time we were not able to locate Ms. ****'s account. Would there be another phone number or address we could try to best address Ms. ****'s concerns listed in this complaint?
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract with my husband for a home security system to be installed on our home at 449 pine acres blvd. Thus security system was to include a deadbolt, a doorbell, three cameras, two glass break sensors,four door sensors and a control panel. All of these items were installed at my home however, the door sensors were supposed to be built on a bracket that was screwed into the door molding. The door sensors that were mounted were instead mounted with sticky backs- like the adhesive you would find on a command hook. It was very important that the door sensors were screwed into the molding because of where I live in relation to the water and the age of my home. I live within 2 miles of the ocean and the humidity often causes a shift in the moisture in the air. My home is an old home with walls built out of plaster. When it becomes humid in the summer, the plaster sweats and the walls become wet. You cannot hang sticky back sensors on wet walls and anticipate that they are going to work. I conveyed this message to the technician and he agreed that it was important to switch over to the screwed in sensors but he said he didn't have the correct screwdriver on hand. I offered to allow him access to my garage to use the tools I had available but he said he would have to reschedule. We have rescheduled twice since then and both times he has been a "no show" for his confirmed appointments. I have even gone as far as to contact back my salesman and he has told me that he has spoken to the technician and the technician's manager about resolving the issue and yet it still is yet to be resolved.Business Response
Date: 05/22/2025
May 22, 2025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ******* ********
Vivint Account #: ********
Date of Agreement: 05/05/2025
To Whom It May Concern:
I have reviewed the information provided by Ms. ******** and appreciate the opportunity to respond.
In the complaint, Ms. ******** states she contracted a home security system installation that included several components, including door sensors that were specifically requested to be screwed into the door molding due to the humid coastal environment and the age of their plaster-walled home. However, the technician installed adhesive-backed sensors instead, as he did not have the required equipment to screw them in. The customer states there has been two rescheduled/missed appointments to correct the issue. Despite follow-ups with both the technician and the salesperson, the problem remains unresolved. She requested Vivint Finish the job or Replacement or Void contract, discontinue service, take back equipment.
Vivint’s records indicate that Mr. ****** ******** signed a Purchase and Services Agreement (“Agreement”) on 05/05/2025. Vivint’s records show the customer has had 3 successful work orders on May 5, 2025, Initial Install; May 7, 2025, Technician installed a Z-wave repeater (there was no mention of sensors on this work order); May 12, 2025, Technician noted he did not have the required drill bit on day of install; However, the notes state the install was completed & the customer is happy with the resolution. We do not have any case notes of the customer calling in on this matter.
A Vivint representative has attempted to reach Ms. ******** to assist with this matter via phone and email. After reviewing the account, Vivint is prepared to offer to have a technician complete the sensor installation, if Ms. ******** still needs the assistance, pending account verification and acceptance by Ms. ********.
To resolve this matter, Ms. ******** may contact Vivint’s representative to proceed with the proposed resolution. Ms. ******** may contact Vivint’s representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********* Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got Solar Panels installed a little over a year ago and at the time the solar company was partnered with Vivint, offering a 1 year free subscription for their security doorbell cameras. When a Vivint staff member came out to install the doorbell/camera it was never fully installed and set up. I was informed to call the company to ask and finish the setup. When I called originally in April 2024, I was transferred between 6 different departments, none of which could help finish the instillation. At the end of that phone call, I proceed to ask for termination of my free year subscription and their services as a whole, as I was no longer interested in their receiving their services nor doing business with this company. It is now a year later and Vivint is billing me for their services when I have never received any service from the company nor did I want to, as previously stated the company could not fulfill their service and I was under the assumption that my final phone call ended the free year and removed me from their billing. I called Vivint back in April to ask why I was being charged for a service I never received and to inquire why the subscription was never terminated as I requested the year prior. They claim they have no records of the cancellation and despite my asking to have the service cancelled once again and for them to remove me from their billing, they are still as of today charging me for services (that I never received) and the amount they are billing me for has gone up from the original $117 when I first called, now to over $200. I will not pay for a service I have not received and could not receive even if I wanted to. This company is beyond unprofessional and ridiculously difficult to work with and I wish to never be associated with them in any way, shape or form in the future, they are ruining my credit and refuse to assist me in resolving the issue.Business Response
Date: 05/22/2025
5/22/25
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ****** ****
Vivint Account #: ********
Date of Agreement: 12/20/23
To Whom It May Concern:
I have reviewed the information provided by Ms. **** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. **** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel her account with no fees and cover her overdue balance. Ms. **** may contact Vivint’s representative directly if Ms. **** has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have had vivint for years and equipment has long been paid off and have got nothing new or serviced in years. Haven’t been under contract for several years and have had multiple issues in the past and no one to help so I recently attempted to cancel then they told me I had to pay a cancellation fee. I haven’t been under contract in years and don’t owe these people anything and will not pay. I need out of this asap without paying a dimeBusiness Response
Date: 05/22/2025
May 22, 2025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ****** ****
Vivint Account #: *******
Date of Agreement: 5/14/2019
To Whom It May Concern:
I have reviewed the information provided by Mr. **** and appreciate the opportunity to respond.
In the complaint, Mr. **** states he was told he has to pay an early cancellation fee, but states he has been out of term for several years.
Vivint’s records indicate that Mr. **** signed a Purchase and Services Agreement (“Agreement”) on 6/24/2014.
Vivint’s records show on 12/27/2021, ****** **** renewed the contract for 48 months, in exchange for a free panel & a $44.99 monthly rate. The upgraded panel was installed on 01/04/2022 & this is the date the rate change went into effect.
A Vivint representative has attempted to reach Mr. **** to assist with this matter via phone and email. After reviewing the account, Vivint is prepared to offer to cancel Mr. ****'s Vivint account, waiving the buyout/early termination fee. Mr. **** will have no further obligation to Vivint.
To resolve this matter, Mr. **** may contact Vivint’s representative to proceed with the proposed resolution. Mr. **** may contact Vivint’s representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have spoken with Vivint both in chat and on the phone. Iniitally in late March of 2025, I was told in print that I was out of contract when I requested information regarding cancelling our service. The level of value for the price we were paying was not congruent. While I was told we were out of contract, I was also told that I would need to call and talk with the loyalty department to cancel. On April 7th, I did so. At that time, I was told that I was still under contract, that the representative I spoke with did not have access to the information to confirm our contract status and that it would cost several hundred dollars to cancel our service. We asked repeatedly to speak with a supervisor/manager and were denied. Finally, the representative put us on hold for many minutes, only to come back and explain that the supervisor couldn't take a call but that he would offer me up to 5 months of free service. He promised to send an email confirming but never did. We were charged on April 23rd for our service. A follow up call was had on 5/12. I was told that the credit hadn't been fully applied but that it was now and that an additional 2 months would also be added. I asked to pay off the remainder of our contract (minus the 7 months free) and was told that this couldn't be done. Again, I requested management intervention. I was allegedly transferred, and the phone was disconnected. I called back again and spoke with another representative who told me that the credits were not approved and given a reference number. I asked to speak with a supervisor and was denied multiple times until I spent 30 minutes explaining our situation. While placed on hold for the transfer, an alleged supervisor called me back (*****). ***** told me that we could not take the credit and cancel our service until after the 7 months were up. This is not acceptable. We have been misled multiple times, and we would like to be out of our contract.Business Response
Date: 05/22/2025
May 22, 2025
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: **** *** ******** ******
Vivint Account #: *******
Date of Agreement: July 9, 2014
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ****** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the Vivint account upon receiving a Notice of Cancellation. Mr. ****** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsCustomer Answer
Date: 05/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *** ******** ******Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased my home protection services and all of the equipment from Vivint. The system has not worked as it was supposed to. It will turn it self off, or send an alarm at random times. I reboot the equipment or the panel weekly and at times several times per week. I have had technicians come to "fix" the problems but rarely do these people do anything more than walk around the house and tell me to replace batteries or the panel is not picking up the wi-fi signal. They touch something on the ipads they carry with them, say it is fixed and then leave. I am paying $138 per month for the monitoring service and $100 per month for the equipment but I never know if it is working or not. If I cannot depend on the services I don't think I am getting what I paid for and I want to change to another company that will offer me some protection. I want a full refund on all the monitoring charges and a full refund for the equipment so I can purchase a system that works. I am semi retired and have limited mobility so I really need to know when my house if broken into or if there is a fire or someone trespassing on my property to break-in or steal my car. I think others should be aware of the scam they are perpetrating on others who believe their sales pitch. I will also be filing a complaint with the Tennessee Consumer Protection Agency, but I wish the BBB would speak with someone there to help me address the problems.Business Response
Date: 05/22/2025
May 22, 2025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ******** ******
Vivint Account #: ********
Date of Agreement: 5/24/2024
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
In the complaint, Ms. ****** states she has had ongoing issues with their Vivint home protection system, including frequent malfunctions, unreliable service, and ineffective technician visits, despite paying $138 monthly for monitoring and $100 for equipment. Due to the system's unreliability and the user's limited mobility, they are seeking a full refund and plan to file complaints with consumer protection agencies, warning others about what they describe as a deceptive service She requested a full refund.
Vivint’s records indicate that Ms. ****** signed a Purchase and Services Agreement (“Agreement”) on 05/24/2024.
Vivint’s records show our Legal team gave Ms. ****** 3 months free (including Equipment charges with Vivint). Ms. ****** had a scheduled work order on April 24, 2025. The Technician noted he resolved several minor issues, such as the thermostat being offline, panel screen being black & not being able to view the camera. The customer has not called in since the work order appointment.
A Vivint representative has attempted to reach Ms. ****** to assist with this matter via phone and email. After reviewing the account, Vivint is prepared to offer to have a technician go back out in an attempt to completely the resolve the camera & panel issue, if Ms. ****** still needs the assistance, pending account verification and acceptance by Ms. ******.
To resolve this matter, Ms. ****** may contact Vivint’s representative to proceed with the proposed resolution. Ms. ****** may contact Vivint’s representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I call to speak with a vivent manger and was told I could not speak with a managerBusiness Response
Date: 05/22/2025
5/22/25
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ****** ******
Vivint Account #: ********
Date of Agreement: 9/18/24
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ****** and a resolution has been agreed upon. At this time, Vivint has agreed to put two free months of monitoring on the account, submit feedback on representative who was rude to Mr. ******, and we have scheduled a follow up call for next week to take a closer look at Mr. ******'s system. Mr. ****** may contact Vivint’s representative directly if Mr. ****** has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********, Attention Department - Executive Resolutions
Sincerely,
Vivint Executive Resolutions
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