Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,927 total complaints in the last 3 years.
- 2,726 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The cameras they provided do not work, the salesman lied about product and loan, never told me about cancellation fees, nor did he tell me i had to be tied down to Vivint in not i have to pay cancellation fee. Every time I called for repair Vivint has hanged up on me or they lied about tech coming. They Charge for techs to come fix anything. Even when a tech does come the fix does not last for more than a month. I told them I am cancelling and they refused. I want them to cancel and I do not want them calling me or reaching out. They do not keep their word or their equipment in check.
Business Response
Date: 05/14/2025
May 14, 2025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ****** ******
Vivint Account #: *******
Date of Agreement: 7/27/22
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** ****** and appreciate the opportunity to respond.
In her complaint, Ms. ****** states that her equipment is not working properly. Vivint charges for technicians and the fix never lasts long. She desires no further contact from Vivint.
Vivint’s records indicate that Ms. ****** signed a Purchase and Services Agreement (Agreement) on 7/27/22, with an initial term of sixty (60) months which states “If during the Initial Term of this Agreement, you terminate this Agreement without legal excuse, you agree to pay to us an early termination fee. The early termination fee is not a penalty, but rather a reasonable charge to compensate us for your failure to fulfill the terms of the Agreement. The early termination fee shall be an amount equal to any monitoring and services fees due and unpaid for services provided prior to the termination date, plus 50% of the services fee that you would have paid for the remainder of the Initial Term, and all amounts owing for the purchase of any equipment.”
Vivint’s records do not indicate that Ms. ****** has contacted Vivint regarding any equipment issue since September 2023. Vivint’s records indicate that Ms. ****** had a technician free to her home on 9/27/23 who resolved her equipment issues. Vivint’s records indicate that Ms. ****** reported no further issues since 9/27/23. Vivint’s records indicate that Ms. ****** called on 5/6/25 and requested to cancel. Ms. ****** was offered a technician which was declined. Cancellation instructions including her $872.82 early termination fee for cancelling 27 months early were discussed. Vivint’s records indicate that Ms. ****** submitted her written cancellation notice and was informed that her account would remain active until her early termination fee was paid. Vivint’s records do not indicate that Ms. ******’s early termination fee was paid, and her account remains active.
A representative from Vivint has reached out to Ms. ****** in an effort to resolve this matter. Despite the information above, in a gesture of goodwill, Vivint agrees to cancel Ms. ******’s service. Ms. ****** will remain responsible for her Citizens equipment loan. Ms. ****** has no further obligation to Vivint and may contact Vivint’s representative directly if she has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********* attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/5/2025, I came into my home, and the alarm did not activate, the doorbell camera did not record my entry, and my panel was frozen. For the past 2-4 months, when I activate my alarm, the smart plug does not turn off the lights. For the past 2-4 months, when I deactivate my alarm, the smart plug does not turn on the lights. When the lights are off, my app shows the lights are on. When the lights are on, the app shows the lights are off. I have been uninstalling and reinstalling the app on my phone every week. Every week, I must reboot my panel and sometimes, several times per day, to get my system to work. I have had to unplug the cameras and plug them back in to get the cameras to work. When I call Vivint for help, I am told that a technician cannot be dispatched to my home until the customer service representative goes through troubleshooting over the phone. The representative performs the same procedures as I do. When the system still does not work, and I ask for a technician to come to my house, I am told that I will be charged. When I tell the representative that I have the Vivint Protection Plan and should not be charged, I am told that a technician cannot be scheduled at this time. Yesterday, I was told to wait 24 hours, and I would receive a call from Vivint. I did not receive the phone call. Also, yesterday, I was made to feel that my system is too large, yet there have been representatives from Vivint who keep trying to get me to add to my service. If I had not invested so much money in this system, I would have switched back to ADT.Business Response
Date: 05/16/2025
May 16, 2025
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** *******
Vivint Account #: *******
Date of Agreement: July 19, 2021
To Whom It May Concern:
I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******* and a resolution has been agreed upon. At this time, Vivint agrees to schedule an onsite visit to complete a full system check replacing any equipment deemed necessary with same/like equipment at no cost. Mr. ******* may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When i was checking my options with Vivint Loyalty When my Contract was up for renewal the rep from loyalty told me you qualify for 0% financing we can get you no interest financning on new equipment and then they ran my credit with out even telling me and then insisted to tell me that i didnt qualify and that they would put my new equipment on a installment monthly bill threw them which put me way behind fast forward i switched to A3 security A3 didnt work out and i called vivint up and told them i would need a tech out to rehook everything back up and Tech ***** ******** came and started complaining how my work order wasnt gonna pay him alot of money and he was trying ways around it to get my work order switched to get him more money which he kept leaving to go to the parking lot to talk to his boss and support and then he tried saying i was moving and forced me to tell his support i was moving which i didnt move and then he told he would finish my work order if i would pay him off the clock very unprofessional and then he said he had to leave never finish the complete work order so i called into vivint told them the issues and my issues still havent been resolved which put me way behind $1280 making my monthly bill $435 which because i got lied to now is outragous and vivint scheduled technician Landon and Landon was very amazing he got the work order completed and applogized but i want my issue resolved completely with the billing issue $1280 balance and the $435 balanceBusiness Response
Date: 05/23/2025
May 23, 2025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ****** *******
Vivint Account #: *******
Date of Agreement: 12/1/2022
To Whom It May Concern:
I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******* and a resolution has been agreed upon. At this time, Vivint has agreed to credit an additional $428.91 to the Vivint account. Feedback will be sent to the technicians that Mr. ******* had a poor experience with as well. Mr. ******* may contact Vivint’s representative directly if HE/SHE has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********* Attention Department - Executive Resolutions
Sincerely,
Vivint Executive ResolutionsInitial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called VIVINT several times this year due to some issues with my security system. I have taken off multiple times to meet technitians at the house, only to find out that they were not able to do the work they were sent out to do. I have called suctomer service multiple times and keep getting the run around on offers that i can receive and so on and always ends up being something different each time i speak with a different cusotmer service ****Business Response
Date: 05/15/2025
May 15, 2025
Better Business Bureau of ****
3703 W 6200 S
*******************************;
RE: Consumer Complaint Case #: 23293347
Complainant: ****** ******
Vivint Account #: *******
Date of Agreement: May 17, 2010
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** and appreciate the opportunity to respond.
In his complaint, Mr. ****** states that he has contacted Vivint several times this year regarding equipment issues. Mr. ****** states that he has had onsite visits, however, the issue has not been resolved. Mr. ****** desires Vivint to follow through with promises made over the past year.
Vivints records indicate that Mr. ****** signed a Purchase and Services Agreement (Agreement) on May 17, 2010. On November 12, 2024, ********* called Vivint about upgrading to 24/7 recording capabilities. Vivints representative explained Mr. ****** current recording capabilities and offered a Smart Drive at a discounted price, however, Mr. ****** felt it was too expensive and mentioned moving to a new provider. On November 24, 2025, ********* called to schedule an appointment to have the new recording device installed and to discuss the cost. The original onsite visit needed to be rescheduled as the Smart Home Professional did not have the Smart Drive available with him. ******** insisted that the Smart Drive was to be free with an agreement to extend for eighteen months. On November 30, 2024, Mr. ****** had an onsite visit to have the Smart Drive connected, however, it would not connect. The Smart Home Professional tried having the *** Playback added, however, the cameras did not have the 24/7 playback feature and would need to be upgraded. On December 2, 2024, Mr. ****** called Vivint about the faulty Smart Drive requesting to have his cameras traded out. Vivints representative explained that the cameras could not be traded; that he would need to upgrade the cameras. On January 21, 2025, ********* called about the 24/7 recording capability. Vivints representative emailed Mr. ****** with different offers to choose from. On March 27, 2025, Mr. ****** called to cancel. On April 22, 2025, Mr. ****** called to cancel due to the cameras not recording 24/7. On April 23, 2025, Mr. ****** provided a verbal notice of cancellation which was accepted. On May 15, 2025, Mr. ****** called to accept an upgrade offer of $24.99 with a month-to-month term, *** Playback with a monthly fee of $6.99, (1) free outdoor camera pro gen1 and (2) outdoor camera pro gen2(s) on a four-month payment installment plan at $199.99 per month for the two cameras plus any taxes and fees. An onsite visit was scheduled for May *******.
A Vivint representative has attempted to reach Mr. ****** to assist with this matter via email. After reviewing the account, **********************'s records show that Mr. ****** concerns were resolved on May 15, 2025. Mr. ****** accepted an offer for a monthly monitoring service fee of $24.99 with a month-to-month term, *** Playback with a monthly fee of $6.99, (1) free outdoor camera pro gen1 and (2) outdoor camera pro gen2(s) on a four-month payment installment plan at $199.99 per month for the two cameras plus any taxes and fees. An onsite visit was scheduled for May 29, 2025.
To resolve this matter, Vivint agrees to the resolution as stated above. Mr. ****** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, Attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was told I would be able to cancel anytime. Called business and they told me I had to pay over 800$ to cancel. I cannot afford to pay monthly anymore. The equipment through them is paid off but I cannot cancel the fee to use it every month without paying over 800$. I was not explained this AT ALL during my time of set up. I was told straightforward that I would be able to cancel service at any time.Business Response
Date: 05/13/2025
May 13, 2025
Better Business Bureau of Utah
3703 W 6200 S
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *****
Vivint Account #: ********
Date of Agreement: February 6, 2024
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
In her complaint, Ms. ***** states that that she was told she could cancel her Agreement at any time. She states she requested cancellation and was told she would have to pay $800.00 to cancel. Ms. ***** desires no further contact with Vivint.
Vivint’s records indicate that Ms. ***** signed a Purchase and Service Agreement (“Agreement”) on February 6, 2024. On September 23, 2024, Ms. ***** requested cancellation of her agreement due to the expensive cost. Vivint’s records show that Ms. ***** was educated on the early termination fee of $886.38.
A Vivint representative has attempted to contact Ms. ***** via email in an effort to resolve this matter. Vivint offers to cancel the remaining Vivint Agreement without further penalty and to waive the balance due of $188.70. Ms. ***** may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: (801) 765-5759, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My system is not working as intended and Vivint will not offer a refund. My system goes off when there is no intruder and I have to come home from work to verify. I asked for a refund on the sensor and Vivint took the sensor but offered no refund. When I try to cancel my policy because it is not what they described I am told I signed a contract and can not breach. Vivint has breached the contract by not providing the services advertised and are using deceptive business practices. I am requesting a complete refund.Business Response
Date: 05/14/2025
May 14, 2025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: **** *********
Vivint Account #: ********
Date of Agreement: March 22, 2025
To Whom It May Concern:
I have reviewed the information provided by Mr. ********* and appreciate the opportunity to respond.
In his complaint, Mr. ********* states that that his system is not working as intended. He states Vivint does not provide the services that were offered. Mr. ********* states Vivint refuses to cancel his account. Mr. ********* desires a refund.
Vivint’s records indicate that Mr. ********* signed a Terms of Alarm Monitoring, Installation and Sale Agreement (“Agreement”) on March 22, 2025. On March 31, 2025, Mr. ********* informed Vivint that his garage door sensor was failing and requested to return the device. On April 9, 2025, the invoice for the garage door sensor was reversed due to removal. On May 9, 2025, Mr. ********* reported multiple sensor failure. Mr. ********* requested to have the sensors removed.
A Vivint representative has attempted to contact Mr. ********* in an effort to resolve this matter. Vivint offeres to refund the line of credit for the nine (9) glass break sensors and three (3) motion sensors that have been removed. Mr. ********* may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint came to my home on 4.30.2025 and installed nearly $5k worth of alarm equipment. After the technician left, the doorbell camera went offline. He indicated they were having issues with the cameras and to reboot. That did not work and they sent another technician on 5.3.2025 . He got it to work but it then went offline less than 24 hours later. He, too, mentioned that they were having issues with those cameras. I called customer service again and they wanted to send a third technician but no one has called me to schedule at this point. I get no help from customer service. I am paying for equipment that has never workedBusiness Response
Date: 05/14/2025
May 14, 2025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ***** *****
Vivint Account #: ********
Date of Agreement: April 30, 2025
To Whom It May Concern:
I have reviewed the information provided by Mr. ***** and appreciate the opportunity to respond.
In his complaint, Mr. ***** states that right after installation the doorbell camera went offline. He states he has had a technician out who resolved the issues, yet the camera went back offline right after the technician left. Mr. ***** desires a replacement, repair, and to be contacted by Vivint.
Vivint’s records indicate that Mr. ***** signed a Terms of Alarm Monitoring, Installation, and Sale Agreement (“Agreement”) on April 30, 2025. On May 1, 2025, Mr. ***** reported that his cameras were offline and requested a technician. On May 4, 2025, Mr. ***** again reported that his cameras were offline. Vivint’s records show that a technician was scheduled.
A Vivint representative has attempted to contact Mr. ***** via email in an effort to resolve this matter. Vivint offers a technician free of charge as well as 4 months of free monitoring service. Mr. ***** may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********* attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint are a home security system company and we used them for eight years. Their service was awful to the point we had to turn it off as it would never reset. Customer service was the worst. We cancelled it on 2-23-2023 and yet they continued to charge my cc until today. We moved home two years ago and of course did not use them. Trying to cancel it today, I could not as I would not agree to a 30 days cancellation notice, knowing I have already given them over 2 years notice. So they never cancelled my agreement meaning they are still charging me.Business Response
Date: 05/14/2025
May 14, 2025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: **** *******
Vivint Account #: *******
Date of Agreement: May 29, 2012
To Whom It May Concern:
I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******* and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the monitoring service effective February 23, 2023, and to refund all payments made directly to Vivint from that date forward. Mr. ******* has no further obligation to Vivint.. Mr. ******* may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to cancel my account for months. They give me the run around on the phone and try to sell me better deals. They won’t cancel my account and continue to send me bills. I have stomach issues and the constant harassment and un-willingness to cancel my account is making everything worse.Business Response
Date: 05/14/2025
May 12, 2025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ***** *******
Vivint Account #: *******
Date of Agreement: 12/13/16
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. *******. Vivint cancelled Ms. *******’s Agreement on 5/9/25. Ms. ******* may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** ****** ** *** ******* ***** ********, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got Vivint camera installed April 21st and was told by the sales representative I had 30 days to cancel if I did not like the equipment. I repeatedly made sure I could completely cancel the service and return equipment within 30 days if I did not like it. On may 5, I called to cancel because my husband is on PCS orders for the military. They are now telling me I only had 3 days to cancel my service. They said I could transfer the contract to someone else, but I would still be on the hook for equipment costs. With that, they opened a credit card with FORTIVA with a 6,000 limit, which I never consented to. There is now an active credit card that I have no physical card for or PIN number or anything. They are saying I cannot cancel or return equipment at all.Business Response
Date: 05/13/2025
May 13, 2025
Better Business Bureau of Utah
**** * **** * **** **** ***** **** *****
RE: Consumer Complaint Case #: ********
Complainant: ***** *****
Vivint Account #: ********
Date of Agreement: April 21, 2025
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ***** and a resolution has been agreed upon. At this time, Vivint has agreed to remove the remainder of the equipment. Once removed, Vivint will proceed to cancel with forgiveness both the remainder of the monitoring service agreement and equipment line of credit with Fortiva, however, no refund is warranted. Ms. ***** has no further obligation to Vivint. Ms. ***** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** ****** **** *****, or fax number: ***** ********, attention Department 160 – Legal.
Sincerely,
Vivint Legal
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