Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,088 total complaints in the last 3 years.
- 2,835 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my equipment off with this company and I was told that they will cancel my service at anytime. Now I want to cancel and they want to charge me *****. I would like to cancel and pay **** no penalty fees.
Business Response
Date: 04/05/2023
April 5, 2023
Better Business Bureau of ****
**** W ***********************************************************;
RE: Consumer Complaint Case #: 19868973
Complainant: *******************
Vivint Account #: *******
Date of Agreement: August 2, 2021
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** states that he paid off his equipment financing and was told that he could cancel at any time. ************** states that he is now requesting to cancel, however, is being told there is an early termination fee. ************** desires to have his monitoring service agreement cancelled without penalty.
A Vivint representative has attempted to reach out to ************** regarding this matter via email. After reviewing the account, Vivint offers to remove the monthly video service fees totaling $10.00 for the remainder of the monitoring service agreement term resulting in a monthly service fee of $42.14.
Vivints records indicate that ************** signed a Purchase and Services Agreement (Agreement) on August 2, 2021. ************** called Vivint on March 29, 2023, to cancel the Agreement due to it being to expensive. ************** states he has paid for the equipment in full and was the understanding he would be able to cancel at any time. Vivint provided ************** with (3)$25.00 totaling $75.00 to assist with his account. Vivint also offered to provide a 6-month deferment to postpone payments for 6 months along with providing information on a 50% buyout of his agreement in the amount of $521.40.
To resolve this matter, Vivint offers the resolution as stated above. ************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep calling Vivint getting the run around regarding a credit for a smart hub that should of never been charged to me. 4 reps or mor so far put me on hold to review the notes. They never come back or they hang up the phone. I spoke with ****** regarding case number ca-********* regarding a smart monkey device that the rep told I would receive a credit one the call was reviewed the call was revised it was determined that I was not quoted a price and was told it was free. Every time I call back Im left on hold and nothing gets resolved. Today ***** left me on hold of over 20 minutes total still not resolving the issue ************* *******. Nothing gets resolved with this company ant the system always goes out. Someone may be tapping into the smart home. I was lied to and over charged. They owe us credit and some type of monetary credit for our time we have spent over **** for devices that constantly go out. Misrepresent of service and constant system outages also was sold the ring equipment and the customer service is horrible. They cant fix anything and give you the run around.Business Response
Date: 04/04/2023
April 4, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19868024
Complainant: **********************
Vivint Account #: *******
Date of Agreement: March 23, 2022
To Whom It May ***************** have reviewed the information provided by Mr. ********************* and appreciate the opportunity to respond.
In his complaint, ************** explains that he has been getting the run around for a credit for a device that should not have been charged to him. ************** desires a refund.
Vivints record indicates that a credit in the amount of $380.61 has been applied to **************** line of credit for the space monkey device.
*********************** records show that ************** signed a Purchase and Services Agreement with an initial term of sixty (60) months. This Agreement shows a monthly services fee of $79.94, and total equipment fee of $3,801.00 that was financed through Fortiva, plus applicable taxes during that term.
Vivints record indicates that on January 23, 2023, Mr. *********** was invoiced $380.61 to his line of credit for additional equipment. Vivint agrees to the above resolution. ************** may contact ********************************** / ************) directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of ********************** for quite some time. Recently, I sold my home and had to disconnect my service. I called the company to set up installation in my new home. They quoted me a price and set up installation for March 30, 2023. I received a call two days before installation informing me that my installation date was for April 13 2023. I informed them that an installation date of March 30 was already set up and then I had taken off of work to be here for the installation. The representative told me well we dont have any appointments so its April 13. I told her to cancel my service. Upon several phone calls and over four hours total on the phone trying to straighten it out. I come to find out that my old service is still active. I had canceled that service prior to moving. However, it was never turned off. Out of frustration I canceled my new order and paid off the balance on my equipment. I was then told that I would have to pay a fee for early disconnection. Ive had the service for approximately five years. Im trying to understand How I broke my contract? I am attempting to contact their corporate office. However, there is no phone number listed for that. When I place the order for my new residence, personal information was given and the soft credit check was done. I feel that my credit is compromised. I immediately had them remove my form of payment from my account. I believe I was somewhat swindled into a new service by the quick installation date initially given to me.Business Response
Date: 04/04/2023
April 4, 2023
Better Business Bureau of ****
**** W ***********************************************************;
RE: Consumer Complaint Case #: 19867850
Complainant: *************************
Vivint Account #: *******
Date of Agreement: January 28, 2019
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that she contacted Vivint to set up installation of new service in her new home after selling the home where the system was originally installed. ***************** states that the installation was set for March 30, 2023, then she received a call informing her it have been changed to April 13, 2023. ****************** states that she had already planned to take time off work to make the appointment on March 30, 2023. ****************** states that at this time she requested to cancel the appointment and service, however, she came to find out her old service was not cancelled. ***************** desires a billing adjustment and to have her account cancelled.
A Vivint representative has attempted to reach out to ****************** regarding this matter via email. After reviewing the account, Vivint agrees to cancel the remainder of the monitoring service agreement for **** ********, ******* ** ***** effective March 28, 2023, however, ****************** will remain responsible for any balance remaining on the equipment loan/line of credit with Citizens.
Vivints records indicate that ****************** signed a Purchase and Services Agreement (Agreement) on January 28, 2019. ****************** called Vivint on August 5, 2021, to cancel, Vivint agreed to waive the moves fee. ****************** stated that she was offered to leave the equipment behind and to refinance new equipment. March 6, 2023, Vivint sent ****************** an email offer for a new system to be installed. March 27, 2023, ****************** agreed to all new equipment finance with a line of credit and a Smart Home Professional was scheduled for the installation. March 28, 2023, ****************** called to cancel due to issues with the scheduling of the Smart Home Professional.
To resolve this matter, Vivint agrees to the resolution as stated above. ****************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/27/2023 a Vivint Tech came to install equipment that I had previously taken from my old home to my new home. I gave him clear instruction that I did not need anything additional and that everything he needed was left inside a bag for him. The bag was given to the tech, and I left my daughter that was 20 years old in charge to oversee the tech installing the equipment. The tech bait and switch and/or blindsided my daughter and told her that I needed glass breakers installed in my home. I was not aware of them being install in the home, nor did the tech gain my consent to install them inside my home, nor did I ask for them. The tech was aware that I did not need any other equipment other than what I left him. I have been calling the company since the tech left my home on 03/27/2023 and they are given me the run around with getting this matter resolve. These glass breakers were added to my account fraudulently and I am trying to have this matter resolved ASAP before I file legal charges.Business Response
Date: 04/04/2023
4/4/2023
Better Business Bureau of ****
**** W ******************************************************
RE: Consumer Complaint Case #: 19867358
Complainant: ********************************************
Vivint Account #:*******
Date of Agreement: 9/17/2021
To Whom It May ***************** have reviewed the information provided by **************************** and appreciate the opportunity to respond.
In her complaint, ***************************** explains that she did not agree to have glass breaks installed in her home. As such, ***************************** requests that the glass breaks be removed from her account.
Vivints records show that the sensors have been removed from her system. **************************** has not been charged and will not be charged for these sensors.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
Tell ** why here...Customer Answer
Date: 08/31/2023
I have been trying to get this matter resolved and has been advised this matter has been resolved since April. This company has added equipment to my account that the technician came back and picked up in the month of April. I was advised after speaking several reps that the equipment charges were removed from the account. However, they keep and kept returning on my now deactivated account. I was sitting at work when over 700 was debited from my account without my knowledge and I had to call them to ask about the unauthorized charge. They sent me a check in the mail for ****** before my back was able to complete the investigation. I was told that all unauthorized charges were removed and that it would not happen again. Well the charges appeared back on to the account about 2 months ago, I was told I would get a callback after the company had finish reviewing the account. I got the callback and was told everything was removed again and that it would not happen again. I gave it a couple of days and they charges were still there on my account. They even went back and listen to the call and heard me tell the agent I had my own equipment. This company has slammed my account over and over for equipment I dont have and I am upset about this matter and now to find out my account is closed has made me more upset with this company. I want my account fix and I want my account fix NOW. I have been with this company for almost 2 years and has never had to deal with anything like this before. I want it fix and corrected. Its crazy that it has come to the point. I been dealing with this since April. Take the $600 worth of charges off my account. And on top of that I never got a bill about what the charges included.Business Response
Date: 09/06/2023
9/6/2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 19867358
Complainant: ********************************************
Vivint Account #: *******
Date of Agreement: 9/17/2021
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
Vivint has reactivated ****************-ashleys account with a zero balance. A representative from Vivints **************** has contacted ***************************** via email to schedule an appointment for a panel reactivation.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************************************Initial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 18, 2023, I called to set up my internet service for my new apartment I was moving into. After setting up my internet, I was forwarded to a Vivint sales representative to inquire about the doorbell camera. After speaking with the representative I told her I wasn't interested. She told me to give it some time and that I would have a "60 days" trial period to see if I liked it. On March 1, 2023, I called to cancel. I was then told there is a 30 days trial period, not 60 days. I was then told that I could request management to review the call. I called back on March 3, 2023, and was told the recording had been listened to and I was responsible for the fees. I was asked if I had anyone I could transfer the account to. I told them no. I asked if I could hear the phone call. I was told it's proprietary and I could not hear it. I have tried to cancel the subscription. I have tried to return the equipment. I have had no success.Business Response
Date: 04/03/2023
April 3, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ********
Vivint Account #: *******
Date of Agreement: January 18, 2023
To Whom It May Concern:
I have reviewed the information provided by Mr. ******** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******** and a resolution has been agreed upon. At this time, Vivint has agreed to cancellation of the monitoring contract and equipment line of credit upon the Vivint equipment being sent back and received. Vivint also agrees to provide a full refund of all payments made to Vivint upon receipt of the equipment. Mr. ******** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been Vivint customers for roughly 8 years. April 2022 we called to let them know we were moving but wouldn't be moved into our new home until September 2022 so we needed to stop services. They put everything on hold but we continued to pay on the equipment. September 2022 we called to get a technician out to set up at our new residence. We had picked a date with Vivint but never heard back to confirm date/time with the tech like she said we would. I called back to see what date ended up working and that's when I was informed that our area is "nonserviceable". My husband received an email with instructions on how to send back the equipment. After several phone calls in September, I finally spoke with a supervisor (*********************), who said they could reverse the charges April-September for the equipment we had been paying for. Vivint received the equipment per email instructions early October. October and November they continued to bill us. After HOURS and HOURS on the phone with Vivint, they finally stopped taking out charges every month but we STILL have never recieved the money they owe us and they have said MULTIPLE times is "on the way". Every time I call, they give me excuses as to why I have never received the refund even the last person swore I would be getting it this time. I spoke with Citizens (which is who the equipment loan was through) and they stated that the loan IS refundable and since it's Vivint's fault that we can no longer have service, they should pay us back for the equipment that we can no longer use. Vivint is hands the worst company I have EVER dealt with. I have spent countless hours explaining my story over and over again. Every time I call they claim they can't see the notes from the call before. It's such a joke of a company.Business Response
Date: 04/04/2023
April 4, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19866623
Complainant: **********************;
Vivint Account #: *******
Date of Agreement: March 23, 2021
To Whom It May *********************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to process a refund $185.76 back to the card on file. **************** may contact Vivints representative directly if ***** has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancel my free trial!!!Business Response
Date: 04/04/2023
April 4, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *******
Vivint Account #: *******
Date of Agreement: February 23, 2023
To Whom It May Concern:
I have reviewed the information provided by Ms.******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ******* and a resolution has been agreed upon. At this time, Vivint has cancelled her service and sent a refund check for her initial deposit. Ms. ******* may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract with Vivint on May 10 2021 and unknown to me it was locking me in for a five year contract. We used the service for two years however these are rental units and we are not using the security service at all. I recently discovered how much the total was going to be for this service, I was shocked. I called Vivint customer service in February ****************************************************************************************** to do so. They offered me $15 off of monitoring services for one year and that was it. I am no longer using their service and do not need the equipment or monitoring they offer however it is impossible to get out of this contract. I made another call on March 28, **************************************************************************************************************************************************************************** they could renegotiate the price by for an extended contract. Under my understanding, in the *******************, a customer should be able to cancel a contract for whatever reason if they are unhappy with a service. This company is operating with unethical business practices and preying on the fact that most people dont read the fine print in these contracts which was misleading and not understandable that there was no way to cancel the contract.Business Response
Date: 04/04/2023
April 4, 2023
Better Business Bureau of ****
**** W ***********************************************************;
RE: Consumer Complaint Case #: 19865900
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: May 13, 2021
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that when she signed the contract, she did not know it was for 5-years. **************** states that she used the service for 2 years and is no longer using the system. **************** states that she contacted Vivint February 2023, to inquire about cancelling the service. She states she was offered $15.00 off the monthly monitoring service fee for 12 months. **************** desires the monitoring service agreement to be cancelled without penalty.
A Vivint representative has attempted to reach out to **************** regarding this matter via email. After reviewing the account, Vivint has offered 1) to cancel the remainder of the monitoring service agreement, however, **************** will remain responsible for the equipment loan with Citizens, or 2) to remove the video service fees totaling $10.00 each month for the remainder of the agreement in addition to what *************** has already accepted, $15.00 off the monthly monitoring service fee for 12 months.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on May 13, 2021. **************** called Vivint on November 9, 2022,inquiring whether she would still have app access if she were to cancel. February 16, 2023, **************** called to cancel due to it being to expensive. *************** was offered $15.00 off the monthly monitoring service fee for 12 months or to make a 25% buyout payment of $495.33. At this time **************** declined both offers. March 28, 2023, **************** called for other cancellations options, the same offers were provided. **************** accepted $15.00 off the monthly monitoring service fee for 12 months starting April 2023.
To resolve this matter, Vivint offers the resolutions as stated above. **************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vivint camera/monitor system in Dec 2022. Since having it I have experienced app freezes, delayed notifications, off line cameras, and no follow-up from customer service. Recently here (Mar 10th) I paid off the camera equipment in full. There was an over payment by $130 and according to Vivint it takes 4 to 7 weeks to receive. I believe once this time approaches, I'll be hearing the same song. The time frame seems unreasonable and unrealistic! I ask BBB to investigate this complaint with hopes of obtaining my refund. In addition, share with customers to seek elsewhere for home camera security services.Business Response
Date: 04/04/2023
April 4, 2023
Better Business Bureau of ****
**** W ***********************************************************;
RE: Consumer Complaint Case #: 19865569
Complainant: *************************
Vivint Account #: *******
Date of Agreement: August 13, 2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that he made an overpayment of $130.00 on March 20, 2023. ***************** states that he was informed it take 4-7 weeks to receive the refund. ****************** states that this seems unreasonable and unrealistic. ***************** desires to be refunded for the overpayment.
A Vivint representative has attempted to reach out to ****************** regarding this matter via email. After reviewing the account, Vivint has determined the overpayment was made to Citizens towards the equipment loan/line of credit. Vivint is unable to provide a refund for an overpayment made to another company. ***************** will need to work with Citizens regarding the overpayment.
Vivints records indicate that ****************** signed a Purchase and Services Agreement (Agreement) on August 13, 2022. ****************** called Vivint October 6, 2022,wanting to cancel due to camera issues. October 24, 2022, the camera issues were resolved with a Smart Home Professional visit. March 20, 2023, ***************** called to cancel due to equipment issues, saying the equipment has not worked properly since installation. ***************** stated that the equipment loan/line of credit was paid in full. Vivint was able to confirm this information and provided ****************** information on the cancellation process. ****************** requested to speak to a supervisor/manager regarding the timeframe of the refund process. At this time he was informed the overpayment was made to Citizens and would need to contact them regarding the refund.
To resolve this matter, Vivint has determined the resolution as stated above. ****************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:03/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint keeps harassing me everyday telling me that I havent paid my bill for November and December. My bank sent me the information showing Vivint that they cashed and received my money. I forward the information to them, and they keep harassing me telling me I havent paid. Now theyre calling this month telling me I havent paid for ******* and February. After they told me that they received ******* payment. I pay my bill every month the same way for the last 5 or 6 years through bill pay. My bill suppose to be 40,00 a month, but they will send me a bill saying ***** a month. I told them a couple of months ago that Im going to end my service with them, because they lied in the beginning of my contract. Im tired of them harassing me saying my bill is not paid and it is. I dont want to talk with them cause I get no where but a headache. I have proof and sent them proof.Business Response
Date: 04/04/2023
April 4, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19865284
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: December 17, 2021
To Whom It May ***************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ******************** to resolve her concerns. ******************** may contact ********************************** / ************) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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