Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,067 total complaints in the last 3 years.
- 2,803 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved and followed all moving protocol with Vivint to have my system and service address moved. I had an alarm and Vivint sent emergency services to my previous address because they did not update my account even though they confirmed the new address AND sent a technician to the new address to set up my system after the move. Vivint continues to store my old address as an active address and have sent expensive equipment thats I've paid for to the old address. Vivint has repeated mishandled my account information and has billed me for these products that I am not in receipt of. I am continually billed for a thermostat that is not in use and have not received the replacement. I am now being re-billed for the entire cost of the thermostat. I just received an email stating I owe $183.16 for equipment that I did not receive, nor did I purchase. I have 2 thermostats that required warranty replacement. I was told by the Vivint rep to throw them out as they are outdated and do not require them back, but they will replacement them due to the lifetime warranty offered on the equipment. I was charged $5 for shipping, but never received the equipment and now I'm being charged for one of the items at $183.16. Vivint has NOT resolved this issue and continues to mishandle my account information. I have also just learned that Vivint has address and phone numbers on my account that do not belong to me. I fear that Vivint is sharing my account and it's information with others. Nothing is secure!
Business Response
Date: 03/14/2023
3/14/2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 19551642
Complainant: *******************************
Vivint Account #: *******
Date of Agreement:10/19/2019
To Whom It May ***************** have reviewed the information provided by ***************** and appreciate the opportunity to respond.
In her complaint, ****************** explains that she has not received equipment that she has ordered, however, she has been charged for the equipment.
Vivints records show that a thermostat has been sent to ****************** and the charge has been reversed. Vivint has also waived the remaining balance of $130.00.
A representative has contacted ****************** via email. ****************** may contact the representative if there is anything further Vivint can do to assist her.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The system is faulty. Too many glitches. Hacked cameras.Business Response
Date: 03/14/2023
March 14, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE:****** ******Consumer Complaint Case #: 19550976
******Complainant: *******************
Vivint Account #: *******
Date of ******************** ****** ****** ****** ******
To Whom It May ***************** have reviewed the information provided by ********************* and appreciate the opportunity to respond.
In her complaint, ************ explains that her system is faulty with too many glitches and hacked cameras. ************ desires a refund.
A legal representative from Vivint has recently contact ************ via phone to resolve her concerns. Vivint is willing to assist Ms. ********** as needed with her system concerns. ************ may contact ********************************** / ************) directly if she has any further questions or concerns regarding this matter.************
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,******
Vivint LegalInitial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ***************************** am filing this complaint for the following reasons set forth in this document. Around September of 2022 a representative from Vivint came to my home and allowed my wife ************************* to fill out and application for service. She was denied, and therefore I filled an application as well for monthly service of $25 per /month. I received a charge the same day the representative came out for service of $56. I immediately called and spoke with ******, a Vivint representative to dispute this charge. He informed me that it was done in error, and he would therefore give me two months of service for free. Shortly after the activation, I received a statement from Fortiva, a third-party company that works with Vivint, charging me *******, which was more than the equipment I had. Vivint verified this and informed me that they would Reduce the bill by the 400 that I was overcharged. They informed me this process should take 7 to 10 business days to correct. To this day, this is still not corrected. Another issue that I have with this company is, Although, I signed up for the services, My Wife who was denied by this company and did not sign any documents is being billed for the services that I signed for in my Name. I have tried on several occassions to get this resolved and to no Avail has anyone helped in any manner. This has been a total Disaster since I entered into this Service with Vivint and for this reason I would like to Cancel all services and any agreements I have with this company. They have lied to me several times about fixing the issues of concern and nothing has happened. I would like to keep my equipment that I received from Fortiva and not have any dealings with the company Vivint.Business Response
Date: 03/14/2023
March 14, 2023
Better Business Bureau of ****
**** W ***********************************************************;
RE: Consumer Complaint Case #: 19549521
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: September 10,20222
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that he was overcharged by $400.00 for equipment purchased. ***************** states that this error has still not been corrected. ****************** desires to cancel his monitoring service and keep the equipment purchased.
A Vivint representative has attempted to reach out to ****************** regarding this matter via email. After reviewing the account, Vivint agrees to cancel the remainder of the monitoring service contract, however, ****************** will remain responsible for the remainder of the equipment line of credit with ********
Vivints records indicate that ****************** signed a Purchase and Service Agreement (Agreement) on September 10, 2022. In the agreement the total amount of the equipment charges agreed upon was for $1873.75, with a monthly service fee of $54.99 plus a monthly cellular network maintenance fee of $1.48 for a 60-month term totaling $3388.20. September 19, 2022, ****************** called to check on the equipment value due to ****************** feeling he is paying too much. A Smart Home Professional was scheduled to determine the actual equipment that was installed. It was determined that ****************** was charged for the equipment installed. No adjustments were made to the equipment line of credit are warranted.
To resolve this matter, Vivint agrees to the resolution as stated above. ****************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. I started Service with Vivint about 4 years ago 2. We spend $57.19/month having Vivint Monitoring Service 3. Vivint committed to supply me with professional Installation, on-time and accurate monitoring and alarming with professional operating equipment.4. This dispute is being filed with BBB due to many of the above items with the information within #3 that they failed continuously to provide to us as a customer. Please see more details below with #5.5. I have spent several hours of my time chatting Live with Vivint ***************** I've had technicians out to my house a few times. I've tried calling their numbers; ************************* and ************ more than 12 different times. The first number gives me a fast busy signal and has since October 2022. The last call I had with Vivint was on 3/6/2023 when the representative gave me the second number. I called it more than ******************************************************************** I told the representative what's going on and they continued to tell me those numbers are active and open 24 hours. I'm not sure what game they are playing, however they keep billing me and now my bill is sitting at $440.55, which they charged my credit card on file $237.33 recently. Another issue that began from day-1 was during the installation where the installer drove one of the door sensors too far inside the door where I've never been able to replace batteries. This sensor hasn't worked in over a year now and I've made several calls for the technician to come out and fix it. Vivint wants to charge me $99.00 for a service call on that. The equipment was bought because it was supposed to have night vision and it's not working nor have the technicians ever come out to fix that.6. I'm to the point where I want this service CANCELLED immediately by Vivint and a refund from the past year of monitoring service. I've done everything asked of Vivint, but they have not held up their end of the deal. Acct *********Business Response
Date: 03/13/2023
March 13, 2023
Better Business Bureau of ****
**** ********
**************, **** 84129
RE: Consumer Complaint Case #: 19550485
Complainant: *********************
Vivint Account #: *******
Date of Agreement: April 8, 2019
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** states that he has spent several hours and phone calls trying to resolve his system issues. He states that Vivint continues to bill him, and his bill is at $440.55 and that he was recently charged $237.33. ************** states that during the installation the installer drilled a door sensor too far into the door and he has ***** been able to change the battery. He states that the sensor has not worked in over a year. ************** states that the night vision on his cameras also do not work and Vivint has failed to resolve any of these issues. ************** desires cancellation and a refund for the last year of service.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint offers cancellation of the remaining monitoring contract effective August 1, 2022, and to provide a refund from that date forward.
Vivints records indicate that ************** signed a Purchase and Service Agreement on April 8, 2019. Records indicate that ************** reported camera issues on May 11, 2019, records indicate that the issues were resolved via troubleshooting. May 9, 2021 ************** reported that the front door sensor was too deep, he told Vivint he would call back in when he was home. May 13, 2021 ************* notified Vivint that he was having issues with the night vision on the camera, records show that troubleshooting was not done at that time due to the customer eating dinner. August 1, 2022 records indicate that ************** contacted Vivint to cancel the account, the chat was disconnected after being told he would need to call in to request cancellation. August 20, 2022 ************** again contacted Vivint to cancel the account and the call was disconnected. Records show that October 6, 2022 ************* reported thermostat issues and camera video quality issues, he also reported that the front door sensor was too deep. An appointment was scheduled for the thermostat and sensor. January 28, 2022 ************** made another cancellation request. Records show that March 6, 2023 notified Vivint that he has been trying to cancel for twelve (12) months and that he will contact an attorney.
With the information listed Vivint offers cancellation of the remaining monitoring contract and a refund effective August 1, 2022. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December of 2022 I moved from**** **** *********** ** Benicia California where I was living with a family member
who also moved. I had a alarm system with Vivant Smart Home which I had set up an a monthly automatic debit from my bank. I called Vivant in December around the 27th or there about to advise them
that I had moved and that I needed to be advised what to do with the equipment that I had already paid for
in full because it was beeping. I asked the representative what I should do now since I would be moving into
Senior Housing in 2023. the employee told me that I should keep the equipment as I had already paid for the
for it and that I could call once I had secured my senior housing. The representative never mentioned in the beginning of ,me setting up my account with them anything about a 42 month cancellation fee . I got a call from them today and sp0oke to a Alex agent ****** and an agent Christian who actually advised me that my account was still being debited and the 42 month cancellation. I was upset because I was only told that I had paid for the equipment back in 2022 when I spoke to customer service at Vivant when I called regarding my monthly payment which there was still no mention of any such early cancellation fee. Now they tell me today 03/06/23 that I will have to pay $599.00 which I paid far more than that and they told me the equipment was paid for no mention of any such penalty. I had to move I had gotten sick and I need your help I am not able or willing to pay Vivint any additional monies. Please help me with this matter
Sincerely ****** ****************Business Response
Date: 03/15/2023
March 14, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ******** * *******
Vivint Account #: *******
Date of Agreement: August 14, 2021
To Whom It May Concern:
I have reviewed the information provided by Ms. **************** and appreciate the opportunity to respond.
In her complaint, Ms. **************** states that she moved in Dec of 2022 and called around 12/27/22 to find out how to cancel service because she was moving into Senior Housing in 2023. She was told to keep the equipment because it was paid off and to call once she had secured housing. She claims that she did not know she had a contract or that she had 42 months left and would have to pay $599 to cancel. She did not know that there was an early cancelation fee.
Vivint offers to cancel Ms. **************** account without paying the early cancellation fee. She will have no further obligation to Vivint.
Vivint’s records indicate that Ms. **************** entered into a 42-month Purchase and Service Agreement on 8/14/21.
A representative from Vivint has reached out to Ms. **************** via phone call and email in an effort to resolve this matter. Vivint has agreed to the above resolution and Ms. **************** may contact Vivint’s representative directly with any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
vivint company is refusing to let us cancel our service; using the excuse that we are forced to have a service until the equipment is paid off. Some employees tell me it is paid off in full, the teams that handle account cancellations however will say otherwise but not have any information about any balance owed whatsoever. Of which, their company is telling me that they don't even have that information, that any money owed on equipment is owed to ************* not vivint; which begs the question, why can we not cancel something based on a number within your company, that both we nor the company can ever see? Willing to return any and all hardware, as i told them, but they refuse. During our time of service, they have cut features and services to use, such as monitoring, and price gouged all customers via email saying the price would triple overnight without warning. Any time I try to get an answer about remaining balance, they can not answer, any time i try to cancel service they say it is not possible and that they will not. either this is a bbb situation or a me driving to utah situation.Business Response
Date: 03/13/2023
March 13, 2023
Better Business Bureau of ****
**** W ******************************************************
RE: Consumer Complaint Case #: 19548031
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: June 29, 2019
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ********************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the remainder of the monitoring service contract upon receipt of a Notice of Cancellation from ***********************************, however, *********************************** will remain responsible for the remaining equipment loan with Citizens.********************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed on with Vivint 2/26/2023. They sent me the wrong equipment and didnt send a tech till a month later. This system has been breached as iy had another name on the panel. I pushed the panic buton only tpo have them laugh and disconnect without checking if i was okay. My life has been threaten and ***** is doing anything to help meBusiness Response
Date: 03/11/2023
March 11, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19547908
Complainant: *********************
Vivint Account #: *******
Date of Agreement: February 22, 2023
To Whom It May ***************** have reviewed the information provided by ********************************** and appreciate the opportunity to respond.
In his complaint, ************** explains that he signed up with Vivint on February 26, 2023, and the wrong equipment was sent to him. He further explains that his system has been breached and when he contacted Vivint no one did anything to help him. ************** desires a replacement.
A legal representative from Vivint has recently contacted ************** via email and phone to resolve his concerns.
Vivints records show that ************** signed a Purchase and Services Agreement with the initial term of one (1) month. Vivints record further show that a technician was at **************** home to install his system on February 22, 2023. Vivints record indicates that on February 27, 2023, March 4, 2023, March 8, 2023, and March 11, 2023, technicians were sent to **************** home to resolve his concerns.
************** may contact ********************************** / ************) directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid off and closed my account in August of 2022. I have called several times since to get a refund on the monthly charges they keep sending. My account was never properly closed despite the face I did everything properly and have documentation. I have 6 months of charges they owe me a refund for. I was told they didn't process my account closure till December of 2022. Case number CA133198258. The monthly charges have been ***** processed the 5th of each month. Final payment processed September 30th 2022 of ****** - This was the final valid charge.Business Response
Date: 03/11/2023
March 11, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19546801
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: August 24, 2018
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
In her complaint, ******************** explains that she cancelled her account in August of 2022 however she has been charged for 6 more months. ******************** desires a refund.
A legal representative from Vivint has attempted to contact ******************** via email and phone to resolve her concerns. Vivint has issued a refund of all payments taken after August 31, 2022, to her credit card ending in ****. ******************** may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/21/23- initial contact. Ordered service. Said we wanted 6 outdoor cameras in addition to doorbell camera. They said we were approved for the premium package with in house financing. Paid ****** to get things started and for 1st 30 days service. Contract was supposed to be for 42 months. 1/27/23- we recieve the *** kit that included the doorbell camera but no outdoor cameras. Left everything in the box as it was not what we thought we purchased. Called and were told that we were apparently NOT approved for financing so they sent us the *** kit instead. No one ever told us this before it was sent out though. We did not recieve what we had agreed upon in that initial call. Said they would review the 1st call and get back to us. They never did. The following Wednesday we reached out to them and were never told anything about the recording. 2/1/23- said we were approved for an Abridged Loan and that contract would be extended to 60 months. Ordered 6 outdoor cameras. Installation fee was waived and appointment made for tech to install. 2/11/23-tech arrives. We decided on 4 cameras instead of 6. 2/17/23- doorbell camera hadn't been working consistently. Called to troubleshoot. They sent us a bridge device that should help. We then get a bill for 156.42(expected)and another for *******(unexpected). The bill for ******* was for all the cameras that were supposed be financed and for the installation fee that was supposed to have been waived. 3/2/23- call about unexpected bill and are told that we have to pay it off in 5 months because we were not approved for a loan.3/3/23- call to cancel service and tell them to come get their equipment. They refuse, saying we have to pay them ******* before we can cancel. We tell them we won't pay it because we were lied to and mislead the entire time. They still refuse but offer a ****** credit and conversation is ended. Account #*********Business Response
Date: 03/13/2023
March 13, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: *************************;
Complainant: 19536059
Vivint Account #: *******
Date of Agreement: January 13, 2023
To Whom It May *********************** have reviewed the information provided by Mr. ************************* and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint agrees to cancel Mr. ****** account and provide a full refund. ************** may contact Vivints representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by vivint asking how everything was going and if we needed anything. I let the lady know that when they did the first install there were frayed wires on the equipment in my childs room we wanted fixed and we would also like to see how much a indoor camera would be. She told me the camera was 199$ and it would be applied to our line of credit, so our bill would increase 5$ a month. She also stated that the fee for having them come out would be waived because they were already coming out to fix the wires. We set the appointment for February 20th. They came out fixed the wires and set up the new camera. February 21st vivint pulled out 214$ from my account. I called feb 21st told the customer service agent that this was not supposed to be taken out and it was to be added to my line of credit. I was told it would take 8 to 10 days to get my money back. I followed up on March 02 2023 and was told it hasnt been approved yet. I told her I had spoke with someone and the money was supposed to be returned in 8 to 10 days. The customer service agent was talking to her supervisor. She then told me that her supervisor approved the refund and it would take 24 to 48 hours. I still havent received my money back.Business Response
Date: 03/11/2023
March 11, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19539932
Complainant: *************************
Vivint Account #: *******
Date of Agreement: July 17, 2021
To Whom It May ***************** have reviewed the information provided by Ms. ****************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contact ******************** via phone to resolve her concerns. ******************** may contact ********************************** / ************) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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