Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,067 total complaints in the last 3 years.
- 2,804 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint sold my information to a debt collector after I cancelled my service agreement and paid off the equipment loan.
Business Response
Date: 03/08/2023
March 8, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19529376
Complainant: *************
Vivint Account #: *******
Date of Agreement: June 30, 2018
To Whom It May ***************** have reviewed the information provided by Ms. **** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. **** and a resolution has been agreed upon. At this time, Vivint has agreed to remove the collections from Ms. ***** credit report, the Vivint account will remain closed and Vivint will still show on the credit report, however, the collections will be removed. Ms. **** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint Security was contact on Nov 16, 2022 to cancel the service due to selling home and moving to assisted living. All obligations were fulfilled and service contract was cancelled on Nov `16, 2022. Vivint continues to charge the monthly fee to my credit card. So far charges for Dec 2022, Jan 2023, Feb 2023, Mar 2023 at $43.57 continue. My home was sold on Dec 1, 2022. Monthly fee of $43.57 times 4 months = $174.28 is owed to me by Vivint.Business Response
Date: 03/08/2023
March 8, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19527819
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: August 2, 2019
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has provided cancellation of the account and a refund of $174.28 has been sent. ***************************** contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid off my loan on February 10, 2023 in the amount of $367.65 with Citizens (confirmation # **************). On February 14, 2023, I mailed them a letter letting them know, that i wanted all future payments stopped since the equipment was paid off. I called them on February 24, 2023 to confirm of receipt of letter and said, that they had not received any letter from me. I was placed on hold for like 10 minutes and eventually was told that the letter was received days ago. However, today March 2, 2023, vivant still deducted money from my account in the amount of $54.11. This deduction should not have happened. Please assist me in retrieving my money back.Respectfully,*********************Business Response
Date: 03/08/2023
March 8, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19527815
Complainant: *********************
Vivint Account #: *******
Date of Agreement: June 16, 2012
To Whom It May ***************** have reviewed the information provided by Mr. ********************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted **************** via phone to resolve his concerns. Vivints record indicates that this issue has been resolved to ****************** satisfaction. **************** may contact Vivints representative directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Whilst in the process of moving (I owned both homes simultaneously) Vivint offered to install in my new home, and whilst doing that they were going to pay off the existing loan if I got brand new equipment. They ensured they could install in the new house, but they showed up and absolutely could not install. Since I was told they would be able to install and void existing loan, I sold the house with the equipment. This is the problem. If I would have known they could not install here, I would have sold the equipment, or done something else with it. Vivint is trying to tell me that I am stuck with the entire loan cost PLUS prepayment penalty. It is no fault of my own that they could not install in my new home, and I asked specifically to ensure they could. Whilst trying to find a solution to this issue, I spent an hour and a half on the phone being transferred MULTIPLE TIMES through the same three departments. I had to beg for a supervisor, and he said he would call me back in a week to see what they could do and pause the loan payments for the time being. I have not received a call in almost two weeks, and receive calls from collections almost every day. I have done my best to be cordial, but the entirety of this seems lost of morals and I expect to be refunded. I will continue to press on this issue and gather evidence if not resolved.Business Response
Date: 03/08/2023
March 8, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19526085
Complainant: *************************
Vivint Account #: *******
Date of Agreement: January 11, 2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the remainder of the monitoring service contract and forgive the remainder of the equipment loan with Citizens effective March 8, 2023. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Illegally withdrawing funds from account after multiple requests to cancel and without authorization after cancellationBusiness Response
Date: 03/09/2023
March 9, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *****
Vivint Account #: *******
Date of Agreement: February 1, 2018
To Whom It May Concern:
I have reviewed the information provided by Mr. ******* ***** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ***** and a resolution has been agreed upon. At this time, Vivint agrees to cancel his service and provide a refund for overpayment for the month of March. Mr. ***** may contact Vivint’s representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/09/2023
Complaint: ********
I am rejecting this response because:
An inquiry of said event took place in Nov/Dec of 2022, while Vivint declined any wrong doing on their behalf.Customer service representative of Vivint spoke to us, and stated no further action was required to cancel when the contract terminated.
However, funds were withdrawn from our account on 2/1/2023, my wife and I called and spoke with the cancellation department, which should have successfully submitted our request of cancellation.
In order to successfully cancel our services we had to email the legal department, 2/10/23.
It may take up to “30 days to cancel” an abhorrent excuse to abuse consumer relations.
Funds were withdrawn from our account 3/1/2023 and will be prorated from 2/13-3/13/2023, regardless of our efforts to cancel.
This is an egregious act against consumers.
Sincerely,
******* *****Business Response
Date: 03/15/2023
March 9, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *****
Vivint Account #: *******
Date of Agreement: February 1, 2018
To Whom It May Concern:
I have reviewed the additional information provided by Mr. ******* ***** and appreciate the opportunity to respond.
Vivint stands by its previous resolution.
The service for Mr. ***** has been cancelled, the 30 day cancelation policy has been waived and on 3/10/23, a refund was sent to Mr. *****' credit card on file. Mr. ***** may contact Vivint’s representative directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I pay Vivint for home security their equipment does not work. They offered to send a technician out twice he never showed up. They then called me to ask how was my service I replied I do not know he never showed up. It has been four years of this treatment I tried to resolve this they told me no basically. Still being charged monthyfor a service they do not stand behind or equipment they dont fix. Think it is important the public knows of their behavior emote purchasing their productsBusiness Response
Date: 03/06/2023
March 6, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19522542
Complainant: *************************
Vivint Account #: *******
Date of Agreement: May 28, 2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has provided a technician to address the system issues **************** is experiencing. **************** has confirmed that the issues are currently resolved.Vivint offers cancellation of the remaining monitoring contract and equipment line of credit with no penalty to **************** if there are further issues with the account. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The following email was sent to Vivint Home Security to close my account and send the credit balance of $42.14 refund check to my new address since I no longer live at the service address, and they have not issued a refund or closed the account. They just keep saying that I need to send another request to close the account and I'm still waiting for the refund:-------- Original Message --------On Mar 1, 2023, 09:49, ************************* < *************************> wrote:Hide original message Sent from ********** mobile -------- Original Message --------On Mar 1, 2023, 03:55, ************************* < *************************> wrote:Please cancel my Vivint account for the following and send any refunds that are due to my new address at *********************************************************, ** 46123.Account to cancel:Name: *********************** Address: ***************************************************************************** Date of Request: 3/1/2023 Service Number: S-******* Sincerely,*********************** ************ -------- Original Message --------On Dec 7, 2022, 14:40, **************************************** < ****************************************> wrote:Vivint.SmartHome Next steps for cancellation.***********************,You recently contacted Vivint regarding the cancellation of your account. ** order for us to process your cancellation request, you must first send us a valid Notice of Cancellation.This is a written statement requesting the cancellation of your account, and must include:Full Name Date of *************** Number: S-******* Please send your Notice of Cancellation via:Email: ********************************** Mail: Vivint, Inc. ******************************************************** Once we receive your notice, there will be a 30-day cancellation period. During this period, one final prorated bill will be issued before payments are fully stopped. Our team will review your account and make sure all equipment is properly disconnected prior to cancellation.If you are still in the initial Term of your service agreement, please note that in order to cancel, the remainder of your agreement must be fulfilled. You can fulfill your agreement by completing one of the following steps:Pay the remaining balance of your equipment loan with , your loan provider. For reference, your loan ID number is: . After your equipment loan payment is complete, call us to provide your payment confirmation number.Continue your monthly service subscription until your agreement is complete on June 16, 2026.We are sad to see you go. If you change your mind, simply call us at ************.Thank you for your time as a valued member of the Vivint Smart Home family.? The Vivint Team Thank you for your time as a valued member of the Vivint Smart Home family.? The Vivint Team Chat We respect your right to privacy - view our policy Unsubscribe | Licenses ******************************************Customer Answer
Date: 03/01/2023
Click here to view the original complaint details.
The following email was sent to Vivint Home Security to close my account and send the credit balance of $42.14 refund check to my new address since I no longer live at the service address, and they have not issued a refund or closed the account. They just keep saying that I need to send another request to close the account and I'm still waiting for the refund: -------- Original Message -------- On Mar 1, 2023, 09:49, ************************* < ***************************** wrote: Hide original message Sent from ********** mobile -------- Original Message -------- On Mar 1, 2023, 03:55, ************************* < ***************************** wrote: Please cancel my Vivint account for the following and send any refunds that are due to my new address at **********************************************************. Account to cancel: Name: *********************** Address: ***************************************************************************** Date of Request: 3/1/2023 Service Number: S-******* Sincerely, *********************** ************ -------- Original Message -------- On Dec 7, 2022, 14:40, **************************************** < ******************************************** wrote: Vivint.SmartHome Next steps for cancellation. ***********************, You recently contacted Vivint regarding the cancellation of your account. ** order for us to process your cancellation request, you must first send us a valid Notice of Cancellation. This is a written statement requesting the cancellation of your account, and must include: Full Name Date of *************** Number: S-******* Please send your Notice of Cancellation via: Email: ********************************** Mail: Vivint, Inc. ******************************************************** Once we receive your notice, there will be a 30-day cancellation period. During this period, one final prorated bill will be issued before payments are fully stopped. Our team will review your account and make sure all equipment is properly disconnected prior to cancellation. If you are still in the initial Term of your service agreement, please note that in order to cancel, the remainder of your agreement must be fulfilled. You can fulfill your agreement by completing one of the following steps: Pay the remaining balance of your equipment loan with , your loan provider. For reference, your loan ID number is: . After your equipment loan payment is complete, call us to provide your payment confirmation number. Continue your monthly service subscription until your agreement is complete on June 16, ****. We are sad to see you go. If you change your mind, simply call us at ************. Thank you for your time as a valued member of the Vivint Smart Home family. ? The Vivint Team Thank you for your time as a valued member of the Vivint Smart Home family. ? The Vivint Team Chat We respect your right to privacy - view our policy Unsubscribe | Licenses ************************************ 84604Business Response
Date: 03/08/2023
March 8, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19520919
Complainant: ************************;
Vivint Account #: *******
Date of Agreement: June 16, 2021
To Whom It May *********************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has canceled Ms. ***** account and she has no further obligation to Vivint. ************ may contact Vivints representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 18, 2023, a Vivint representative by the name of ****************** came to our home. He persuaded ** to purchase the system and assured us that we could cancel in 30 days if we did not like the system. On February 18 I attempted to cancel the service, but the office was not open on Saturday. I reached a Vivint representative that day via chat message on the Vivint website. I was instructed to call customer service which is only available Mon-Fri. That following Wednesday we spoke with Vivint customer service to cancel our service and she informed me that they do not have a 30-day trial period only 3 days. I told her that this is not what the sales representative told us on January 18th. The customer service representative stated that she would need to email ****************** to confirm this information. March 1st we finally got a response back from ****************** and he stated that this was a miscommunication and that he is certain that he did not say 30 days. Now Vivint is taking his word and not considering that he lied to us to close a sale. This is completely unfair and unacceptable. We no longer want the system and Vivint is refusing to cancel our contract and pickup their equipment.Business Response
Date: 03/07/2023
March 7, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19520634
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: January 18, 2023
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to schedule a Smart Home Professional to remove the equipment on March 10, 2023. Once the equipment is removed,Vivint will process full cancellation of the monitoring service contract, fully refund the equipment line of credit with Citizen, and fully refund any payments made to Vivint. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:03/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep canceling my reinstall and keep moving me around from person to person and wont let me cancel. Im on hold again now. I havent had an alarm in over 6 weeks and they keep canceling my reinstall and everyone who I talk to has different information. This company is horrible and out of order. Now they are making excuses. They will not let me cancelBusiness Response
Date: 03/08/2023
3/8/2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19518924
Complainant: *********************
Vivint Account #:*******
Date of Agreement: 8/7/2014
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** explains that he is dissatisfied regarding the move process he has experienced. **************** is stating that Vivint will not allow him to cancel.
Vivint has added a total of three months of credit to Mr. ******* account. If the appointment that is scheduled on March 10, 2023 is unsuccessful, Vivint is willing to cancel Mr. ******* account without penalty.
According to Vivints records, **************** signed a System Purchase and Services Agreement (Agreement) on August 6, 2020 for an initial term length of sixty (60)months. Within this contract, it states that **************** will pay a monthly services fee of $74.99 to Vivint in addition to a total equipment fee of $2,674.92.
Vivint agrees to the resolution above. **************** may contact the representative who has contacted him via email with any questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/20/2023
The technician came for install and he asked me where my sensors were. I told them I didnt uninstall the equipment they did. The person who uninstalled my equipment at my prior residence left all my sensors. Now they are saying the sensors arent mine and I have to buy more and they are going to raise my fees. I own the last house and my new house. How are they not mine? Why didnt the person uninstalling them make this known when he was doing it? Im totally confused at all of this. My house is still unprotected and everything at my other home would secure my entire new residence. My house is still unprotected and I'm still paying for an alarm system(cameras and sensors) that is not being used. The door sensor that they put on fell off the first night and my other doors and windows arent protected and two of the cameras were not installed either. They are still sitting in the boxBusiness Response
Date: 03/27/2023
3/27/2023
Better Business Bureau of ****
**** W ******************************************************
RE: Consumer Complaint Case #: 19518924
Complainant: *********************
Vivint Account #:*******
Date of Agreement: 8/7/2014
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
Vivint has contacted **************** via email regarding her concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/28/2023
Complaint: 19518924
I am rejecting this response because: the issue is not resolved. The complaint closed out last time because I didnt respond thinking that the issue would be resolved. Im stuck with a bill for a system that isnt doing its job. I need a phone call to get the issue resolved or I need my services canceled and that contract for those cameras cancelled as well. I am not paying for cameras that they didnt hook up or that I cant use
Sincerely,
*********************Business Response
Date: 03/31/2023
3/31/2023
Better Business Bureau of ****
**** W ******************************************************
RE: Consumer Complaint Case #: 19518924
Complainant: *********************
Vivint Account #:*******
Date of Agreement: 8/7/2014
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
Vivint has contacted **************** regarding the installation of additional sensors at no cost.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/04/2023
Better Business Bureau:
I have reviewed the response made by Vivint and I just emailed them. If this issue isnt resolved I will contact you back
Sincerely,
*********************Customer Answer
Date: 04/17/2023
I have had this complaint opened twice. Im told something will be done, then I agree to close the complaint. Once the complaint is closed, they stop answering my emails. My alarm system still isnt working(this is month 4 now) and Im still being charged monthly for the equipment and I havent checked yet, but they might have charged me for the bill for monitoring tooBusiness Response
Date: 04/21/2023
4/21/2023
Better Business Bureau of ****
**** W ******************************************************
RE: Consumer Complaint Case #: 19518924
Complainant: *********************
Vivint Account #: *******
Date of Agreement: 8/7/2014
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A representative from Vivint has contacted **************** via email to discuss the desired equipment.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 04/25/2023
Complaint: 19518924
I am rejecting this response because: I dont want to close another complaint until everything is done
Sincerely,
*********************Customer Answer
Date: 04/26/2023
Every time the complaint has been closed the company stops answering my emails and they never do what they promised. As you can see the original complaint was probably over two months ago. Therefore I would like to keep this complaint open until the matter is resolved. So far they are only responding with a promise to fix the situation so this complaint can get closed.
Business Response
Date: 04/28/2023
Tell us why here...
4/28/2023
Better Business Bureau of ****
**** W ******************************************************
RE: Consumer Complaint Case #: 19518924
Complainant: *********************
Vivint Account #: *******
Date of Agreement: 8/7/2014
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
Vivint has scheduled an appointment for the installation of additional equipment requested by ****************. The appointment is scheduled for May 2, 2023 from 8 am to 12 pm.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 05/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:03/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Need to fix my vivint system to actually record all the timeBusiness Response
Date: 03/06/2023
March 6, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19518112
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: November 25, 2020
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ********************** and a resolution has been agreed upon. At this time, Vivint has agreed to provide a free Smart Drive device to assist with the Video recordings, and to provide a technician free of charge to address any camera issues ********************** may be having. ********************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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