Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,072 total complaints in the last 3 years.
- 2,810 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out in October asking to cancel the service because I no longer needed it. The person I spoke told advised I was under contract until December 6th, and to call back on that day to avoid further charges and cancel the account. I called on the 6th and did everything requested of me to cancel the account. To my knowledge it had been canceled as discussed. It is now almost March and I have received 2 bills in the mail for the continuation of service.
Business Response
Date: 03/03/2023
March 3, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19496773
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: September 21, 2017
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
In her complaint, ****************** explains that she contacted Vivint to cancel her account in October and was told her contract would be up in December. She further explains that she called on the 6th and was under the impression that her account was cancelled. She further explains that she has received 2 bills in the mail for continuous services.
At this time, Vivint agrees to cancel Ms. ******** Agreement and has waived her past due balance of $149.68. ****************** may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had numerous complaints about the malfunctioning equipment literally since the start, which was almost two years ago. The last thing that happened was the smoke alarm going off and fire trucks showing up at my house at 5:00 a.m. In the past two years, I have sent numerous emails. They have even been to the house and I still have equipment complaints. The only thing they know how to do is blow up the phone to collect payments (because I was smart enough to not put them on auto pymt.) I've called them to get out of the contract, but they won't release me and the contract is 5 years long. Who knew I would have such issues? I cannot take another 3 years of them. I was going to file a complaint with the **** but I really don't consider this intentional fraud - just bad company management, faulty equipment and lousy resolving problem skills. I just want to terminate the relationship. I have tried to reach their corporate number, but cannot locate one. Even ***** lists the wrong corporate number and BBB's number is for customer service, which clearly has been totally useless.Business Response
Date: 03/01/2023
March 1, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19494698
Complainant: **** Redi
Vivint Account #: *******
Date of Agreement: October 21, 2019
To Whom It May ***************** have reviewed the information provided by Ms. **** and appreciate the opportunity to respond.
In her complaint, Ms. **** states that she has had several complaints about the malfunctioning equipment since installation. She states that recently the smoke alarm went off and fire trucks came to her home at 5:00 am. She states that technicians have been out with no resolution and Vivint refuses to let her out of the contract. Ms. **** desires cancellation.
A Vivint representative has attempted to contact Ms. **** via email in efforts to resolve this matter. Vivint offers cancellation of the remaining monitoring contract without fee or penalty, along with waiving the past due balance of $207.
Vivints records indicate that Ms. **** signed a Purchase and Service Agreement (Agreement) on October 21, 2019. Records indicate November 21, 2019 Ms. **** reported a false alarm on window sensors, records show the issue was resolved. January 26, 2020 records show that Vivint sent a replacement thermostat after Ms. **** reported a malfunction with the device. February ******* Ms. **** reported thermostat issues, a technician was scheduled to resolve the issue. March 21, 2021 Ms. **** requested cancellation due to service and equipment issues. October 12, 2021 Ms. **** reported thermostat issues ,records indicate she refused to troubleshoot the issue. Records show that December 30, 2022 Ms. **** again reported equipment issues and refused to troubleshoot the issue, Vivint shipped a replacement smoke detector.
With the listed information Vivint offers cancellation of the remaining monitoring contract without penalty and wo waive the past due balance. Ms. **** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive had nothing but problems since the day I allowed them to install this alarm system and this is actually my 2nd complaint. The initial one was faulty equipment and an inexperienced installer who was at my home for more than 12 hours. The 2nd issue, which I didnt file a complaint about was that an extension cord used to plug in one of the cameras got so hot that it started to alert us and I couldnt get anyone to respond to that, and now their faulty wiring is not only impacting the lighting in the room they did electrical work in, but the camera again - isnt working. I call and get nothing but attempts to trouble shoot and when I tell them what the problem is and someone needs to come out, they try to charge me $99 for their faulty work. I will never use Vivint again after this current experience and I am making a formal complaint.Business Response
Date: 03/07/2023
March 7, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19494608
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: April 11, 2022
To Whom It May *********************** have reviewed the information provided by ************************** and appreciate the opportunity to respond.
In his complaint, **************** states that shes had many issues with the system. She currently claims to have faulty wiring that is impacting the lighting in the room that Vivint did electrical work in, and the camera is not working again. She claims that she called and did not get help, only attempts to troubleshoot. When she told the Vivint representate what the considers the problem to be and that someone needed to go out, they were going to charge her $99 for work she claims is faulty.
Vivint offers to send a technician to address the issue with the camera and to make sure there are no other issues with her system.
Vivints records indicate that **************** entered into a 60-month Purchase and Service Agreement (Agreement) on 4/11/22. The Agreement states in section 6 that Vivint will fix or replace equipment that is having issues but the customer will pay a visit charge for each service call at our then-prevailing visit fee. Vivints records indicate that **************** chatted into Vivint on 2/24/23. She was asked to complete troubleshooting for the issue and was told that if she completed the troubleshooting then the technician fee, that she agreed to when she signed the Agreement, would be waived and a technician would be sent for free. Vivints records indicate that **************** did not complete troubleshooting and did not call or chat back regarding the issue.
A representative from Vivint has reached out to **************** via phone call and email in an effort to resolve this matter. Vivint has agreed to the above resolution and **************** may contact Vivints representative directly with any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivinit makes it near impossible to cancel service and customer service is incredibly incompetent.Business Response
Date: 03/03/2023
March 3, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19494170
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: May 4, 2022
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
In his complaint, ****************** explains that Vivint makes it near impossible to cancel services.
A legal representative from Vivint has attempted to contact ****************** via email and phone to resolve his concerns. Vivints record indicates that on February 24, 2023, Ms. *************************** sent her letter of cancellation, and her account is being processed for cancellation. ****************** or ************** may contact ********************************** / ************) directly if they have any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract issueWe where very surprised the other day to find out that vivint had UNKNOWINGLY signed us up for a new five year contract without our knowledge. I, feel so taken advantage of. I had vivint come by June 22nd 2016 however once my agreement was on a month to month, vivint knowingly ignored my request to either ( cancel our services or put it on month to month.) but they decided to renew without my approval and got me stuck on another agreement. I have had issues with my alarm constantly and have called into the vivint office to try to get someone here from vivint to help me with my alarm. I have not been able to use my alarm sense it does not work and they will not send a service men at all I have given them chance after chance but no help from vivint on my none working alarm. Please please help us.Business Response
Date: 03/01/2023
March 1, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19493023
Complainant: *******************
Vivint Account #: *******
Date of Agreement: June 22, 2016
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has agreed to cancellation of the Vivint account effective February 24, 2023 and to provide a refund of any payments made to Vivint from that date forward. *********** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am elderly & believe I have been taken advantage of, Financially I can no longer afford this service. due to health reasons I can no longer work. I have tried to cancel this security service for months. i continuely get transferred from one office to another office. Now, i have been told that I have to pay $91 to cancel. When I began this security service I was told that I paid monthly & could cancel at any time.Business Response
Date: 03/03/2023
March 3, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19492912
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: July 6, 2020
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that she can no longer financially afford the service provided by Vivint. She states she is elderly and has health problems resulting in no longer being able to work. **************** desires to have the monitoring service cancelled without penalty.
A Vivint representative has attempted to reach out to **************** regarding this matter via email. After reviewing the account, Vivint has agreed to cancel the remainder of the monitoring service contract effective February 16, 2023, when the Notice of Cancellation was received. Any payments made from that date forward will be refunded.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on July 6, 2020. **************** called on November 1, 2022, wanting to cancel the monitoring service. **************** emailed a request to cancel the monitoring service. Vivint responded this same day letting **************** know that the request to cancel was not accepted via email and was provide information on whom she needed to contact. February 13, 2023, **************** called to payoff the remaining balance of the contract balance and cancel the service. **************** made a payment of $159.19. February 17, 2023, Vivint received the Notice of Cancellation from *****************
To resolve this matter, Vivint agrees to the resolution as stated above. **************** may contact Vivints representative with any questions or concerns she may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 19, 2022 a Vivint sales rep approach me at my home. We were promised a buy out by the company to switch from ADT to Vivint. A copy of our ADT contract was provided at the time of Vivint contract signing. Contract was signed and Vivint sent people that same day to install their equipment. 2 months later we still hadn't received the payoff for ADT. Called to confirm shipment. Debit card was received 2 weeks later in the amount of $900. Upon calling ADT to close the account with them, we were informed that the payoff amount is $3000. When we reached back out to Vivint, we were told that that's all they will give but could offer us an additional year of free Vivint service which totals around $600. That still leaves us paying $1500 or for 2 security systems. This was not the agreement and if we had know this company was so dishonest we would have never switch.Business Response
Date: 03/01/2023
March 1, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19490857
Complainant: *************************
Vivint Account #: *******
Date of Agreement: September 16, 2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** states that the sales representative promised him a buyout of his ADT services. He states that two (2) months into the service he had still not received the pay off for ADT. ************** states that two (2) weeks later he received the buyout that was $900. ************** states that upon calling ADT he was informed that the buyout was $3000. He states that when he reached back out to Vivint he was told that $900 was all Vivint could provide, but was able to offer him one (1) year of free service. ************** desires a refund.
A Vivint representative attempted to contact ************** via email in efforts to resolve this matter. Vivint offers cancellation of the remaining monitoring contract and equipment line of credit with no penalty, along with removal of the Vivint installed equipment.
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) September 16, 2022. Records indicate that ************** took part in a audio and video recorded Pre-installation survey (Survey). In this survey ************** is shown accepting the maximum gift card buyout of $1000 to his previous security system. Records indicate that November 2, 2022 ************** notified Vivint that he has not received his ADT buyout. November 3, 2022 Vivint reissued the gift card. November 30, 2022 records show that ************** requested cancellation of the account due to the gift card received was only $900 and his ADT buyout is $3000. Records indicate that January 13, 2023 ************** notified Vivint that he would like to use the $1000 gift card and just keep making payments to ADT until the contract is paid off. He stated that he is waiting to hear back from ADT to see if that is an option before they start a deferment on their Vivint account, he stated he would call back.
With the information listed above, Vivint offers cancellation without penalty and removal of the Vivint equipment. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered in a contract with Vivint in December of 2017 for 5 years or when I paid off the equipment. I moved service from one address to another in 2019. I paid off the equipment in September of 2022 and tried to set up a cancellation of services for October 2022 when I moved to *********, *******. Vivint disconnected my services while I was still in the home which also disconnected my heat in the onset of fall, weeks early before my move. They gave me hassle with this process stating that they could not take my request over the phone and that they needed an email 30 days before my move. I sent the email that would have set the cancellation for AFTER my move date. They cut me off a week after I sent the email. I called them to turn the service back on so that I could have heat until I left and they assured me that I would need to send another email and I did, requesting to cancel the service. They convinced me to provide password info to the new buyers of my home since the equipment was staying. I did and the new buyers never turned on service. I was later advised that my contract had been renewed without any type of contract signing, e-signing, email, text message, phone call, anything. Since then I have been trying to get someone to contact me about this and cancel my contract since I have moved. I call and spend hours on the phone with promises that are never kept, email confirmations that are never sent, and returned phone calls never placed. They however have no problem deducting money from my account every month since I have moved and changed locations. Everytime I call, no one can find any information on my past calls and they keep telling me different things about why they either can and will cancel my agreement or can't cancel it. It depends on the rep and the day of the week at this point. I will never in a million years refer anyone to this crooked, dishonest, company.Business Response
Date: 03/03/2023
March 3, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19454466
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: December 29, 2017
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has cancelled the monitoring service effective February 11, 2023, and provide a refund in the amount of $29.55 via check. Vivint has provided an additional refund in the amount of $49.99 for a credit balance that remained on the account. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to cancel my account and the first rep hung up on me, the second said if I made a payment of ****** he would cancel the account and it would satisfy my contract(did not cancel after payment was made), the third said they never received a payment. I need my account closed as your rep said would be done and no one will do it.Business Response
Date: 03/03/2023
March 3, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19458070
Complainant: *********************
Vivint Account #: *******
Date of Agreement: August 18, 2018
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that he has made several attempts to cancel his service. *************** states that even after making the buyout payment, the service remains open. **************** desires to have the monitoring service contract cancelled.
A Vivint representative has attempted to reach out to **************** regarding this matter via email. After reviewing the account, Vivint agrees to cancel the remainder of the monitoring service contract, however, **************** will remain responsible for any remaining balance on the equipment loan.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on August 18, 2018. **************** called Vivint on September 22,2021 to cancel the monitoring service as it was too expensive. **************** was provided with the balance remaining on the equipment and contract buyout fee. February 23, 2023, **************** called to let Vivint know he had moved, leaving the equipment behind. **************** made the buyout payment of $202.92 at this time.
To resolve this matter, Vivint agrees to the resolution as stated above. **************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had contracted Vivint for home security in March of 2020. In September of 2023 my ex-wife and I called in to transfer the contract and services to her since she retained both properties in our divorce. But instead of transferring everything to her, they started a new a new contract for her and left mine open as well. So now we have both been paying for the services for the same 2 addresses. I have contacted Vivint multiple times and they refuse to end my contract. And they refuse to refund the extra payments Ive been paying and continue to bill me as well on both properties.Business Response
Date: 03/02/2023
3/2/2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19457672
Complainant: *******************
Vivint Account #:*******
Date of Agreement: 3/19/2020
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
In his complaint, ************ explains that his ex-wife opened a new account under the same address as his account. ************ explains that he has continued to be charged since the new account has been opened. ************ requests a refund and cancellation.
At this time, Vivint has agreed to cancel Mr. ***** account and reimburse him the amount of $273.36 which will be received within **** business days.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.