Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,054 total complaints in the last 3 years.
- 2,798 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a home security system from a Vivint door to door salesman in Sept 2022 and what I was told was included was not. Ive been trying to get help from Vivint since October 2022 when I was charged $762 extra for the equipment that was not included. Ive contacted Vivint corporate, as well as the salesman who sold me the system to no avail. The salesman spoke to me once on Dec 26, 2022 and has now stopped returning my calls. Please advise what I can do to get this resolved. Your assistance is appreciated. Thanks,***** Below is the text I sent the salesman, ***** and Vivint Corp (*****) on Dec 26, 2022.Hello ***** and *****:As I discuss with ***** tonight Dec 26th, I would like to cancel the technician visit for Dec 28th to remove the spotlight, camera and sensor over my ********* would like to keep that equipment however ***** said that I should be refunded $250-$300 of the $762.97 that I was charged extra. ***** advised me that he would work with you, *****, to apply a credit to my account for $250-$300.If there are any questions I can answer on this, please let me know.Thank you both for your help!******************* Sent from Iphone
Business Response
Date: 02/22/2023
February 22, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19413803
Complainant: ******* Rudolph
Vivint Account #: *******
Date of Agreement: September 30, 2022
To Whom It May *********************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to Refund $250. ****************** may contact Vivints representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been very disappointed with Vivant Security services and equipment. The equipment have never fully worked correctly in the house as well as on the app. I have had so many false alarms because of faulty equipment that I have paid hundreds of dollars to the City. I was so fed up, that I called to cancel my services a year ago. In efforts to keep my business they offered all new equipment before I proceeded with cancelling. I regretfully agreed... A year later, things still don't work correctly and I just want to be done working with this company. When I called to cancel they said I was locked into a 5 year contract ending in ****. I asked for proof of the agreement but they could not provide any (I went through 4 or 5 calls with customer service trying to "find" this proof). In my POV, I called to cancel because I hated the service so much so I just can not imagine I agreed to enter into another 5 years with this company. Although they can provide NO proof of this agreement nor show me any record that I was provided terms and conditions of this 5 year agreement, they refuse to cancel my services. In order to cancel I need to pay out the remaining 4 years of this "5 year contract." No one in customer service thinks it unreasonable to ask me to pay thousands of dollars to cancel a service they can not provide proof I agreed to. How can I legally be accountable to an agreement there is no proof of?Business Response
Date: 02/22/2023
Tell us why here...2/22/2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19410149
Complainant: ***********************
Vivint Account #:*******
Date of Agreement: 4/27/2018
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has agreed to cancel her account without penalty. ************ may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After selling my house in ** and moving to GA I called vivint to cancel my account (August 2022). I was informed that the account could not be transferred to the new home owner unless I paid off the equipment. To resolve this issue I paid off the equipment and reached out to the new home owner to provide her with the steps she would need to complete to transfer the service. I was told by a vivint rep that my account was cancelled and that no additional steps were needed. After noticing a charge from vivint this Month (Feb 2023) I reviewed all prior statements to confirm that the payments never stopped. I called vivint the next day to resolve the issue but they were less than helpful and did not resolve the issue and proceeded to send me an email asking me to email them to request the account be closed which is insane. Following this call I reached out to the new home owner and as it turns out she was told by vivint that she had to create a new account which may be the case although I was told something different. Since a new account was created mine was never cancelled and I was never contacted by vivint to inform me that my cancellation request from August 2022 was never completed. What is crazy is that we have both been forced to pay for the service at the exact same address for the past six months and no red flags were noticed? My wife called in to inform vivint of this but was told that there was nothing they could do but try to close our account in the next 30 days and charge us a pro-rated fee despite the fact that they have been double dipping by charging us both as a result of their own error. I say error from an optimistic perspective which does not reconcile with my experience with this company whose practices are predatory at best.Business Response
Date: 02/21/2023
February 21, 2023
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 19407644
Complainant: *********************;
Vivint Account #: *******
Date of Agreement: August 7, 2020
To Whom It May ***************** have reviewed the information provided by ************************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contact ************** via phone to resolve his concerns. ************** may contact ********************************** / ************) directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my plan on december 21, 2022. I was told it would take 30 days to cancel my account, I was then charged my monthly fee on february far past the 30 days I was told it would take to cancel. I then called customer service to be told my account hadnt been submitted for cancellation for whatever reason. I was then told it would take another two weeks to cancel my account and have been calling back and forth checking the status of my cancellation and it is still not cancelled. I've been given 3 different answers as to how long it would take to get this account cancelled. I'm not sure how it takes 1 day to set up an account and two months to cancel. This is all after I was lied too by the door to door salesman who only mentioned the monthly fee for the service not the loan for the equipment which would have doubled what he told us we were going to pay every month, had he been honest and not a slimy salesman I would've told him to leave my house and never come back. Looking for a solution to this please help.Business Response
Date: 02/21/2023
February 21, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** *******
Vivint Account #: *******
Date of Agreement: October 8, 2021
To Whom It May Concern:
I have reviewed the information provided by ***** ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******* and a resolution has been agreed upon. At this time, Vivint has agreed to cancel his service and provide a refund for Jan and Feb. Mr. ******* may contact Vivint’s representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 02/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:02/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had vivint service since **************************** ************, **. When I was tranferred to ********, I installed my equipment at my house there, using the installation videos I found on the vivint website, but I could not transfer my address, so I called them. They told me that in order to transfer my service, a technician would have to come out, even though they have installation videos. This is not written anywhere in the contract that I signed. When I tried to chat with an agent today to cancel my service, they stated I had to call a number so I did. First I was placed on hold several times and every few minutes the agent would come back and offer me a different amount of money off, and when I would say no thank you, she would put me on hold again. This went on for almost 30 minutes, then she wanted to verify my loan for the equipment was paid off, so we spoke to those people. Finally, she says I can cancel my service but I have to pay a "buyout" fee which is not explicitly stated in the contract. The contract does not state the fee you have to pay. So I paid it anyway, and was transferred back to yet another agent who tells me I have to email the company and state why I want to cancel the service, even though I had just paid the fee. So I had already tried to contact them through chat, they say I have to call, now youre saying I have to email you?! Then he tells me that it will take up to 30 days to cancel and if the billing date passes that the monthly charge will come out from my card. None of this information is on the contract I signed, and I have been scammed out of hundreds of dollars due to this company not letting you switch your service without paying and making it near impossible to cancel your service. It is fraud if it is not explicitly stated in the contract signed.Business Response
Date: 02/20/2023
February 20, 2023
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 19407154
Complainant: *************************
Vivint Account #: *******
Date of Agreement: July 20, 2019
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that when she moved, she installed the equipment using the installation videos. ************** states that she was unable to transfer her address so she contacted Vivint and was told she would need a technician. She states that she requested to cancel her service but was told she must pay a buyout fee. ************** states that the buyout fee is not listed in the contract. She states that she paid the *** and was told the cancellation process can take up to thirty (30) days, in which she can be billed for another month of service. ************** desires a refund.
A Vivint representative has attempted to resolve this issue with **************. Vivint has offered to waive the thirty (30) day cancellation processing period and have the account cancelled February 14, 2023 and provide a refund of payments made from that date forward. ************** has denied Vivints resolution.
Vivints records indicate that ************** signed a Purchase and Services Agreement (Agreement) on July 20, 2019. Records indicate that June 30, 2022 ************** notified Vivint that the address needed to be changed on the account as she had already moved the equipment. Records show that September 25, 2022 ************** made a cancellation request on the account. February 14, 2023 records show that ************** again requested to cancel the account at which time she made the required contract buyout payment and sent the required Notice of Cancellation request.
With the listed information Vivint offers cancellation of the account effective February 14, 2023. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 02/20/2023
Complaint: 19407154
I am rejecting this response because: they offered to cancel my account now instead of waiting the 30 business days so I will not be charged again, which like I said prior is no where in the contract. I want compensation for the many months I was unable to use the service due to refusal to move my service without me paying for a technician to come out, which is also not on the contract. I did not sign anywhere that I cannot install my own equipment. I also should not have to pay a buyout fee for a service that I am unable to use. The contract states that if the contract is broken, and consumer is unable to use the service due to the company, the contract is void. This is unacceptable.
Sincerely,
*************************Business Response
Date: 02/27/2023
February 27, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19407154
Complainant: *************************
Vivint Account #: *******
Date of Agreement: July 20, 2019
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her rebuttal, ************** states that Vivint offered to cancel her account now instead of waiting the thirty (30) day period to prevent charges,which she states is nowhere in the contract. She states she wants compensation for the months she was unable to use the services, due to the refusal to move the service without having to pay for a technician, which she also states is not in the contract. She states that she did not sign anything that states she could not install her own equipment. She states she should also not have to pay a buyout fee for a service she is unable to use. ************** states that the contract states that id the contract is broken and the customer is unable to use the service due to the company, that the contract is void. ************** desires a refund.
A Vivint representative has attempted to resolve this issue with **************. Vivint has offered to waive the thirty (30) day cancellation processing period and have the account cancelled February 14, 2023 and provide a refund of payments made from that date forward. Vivint has offered to work with ************** and offered an additional refund of $200 in this matter.
Vivints records indicate that ************* signed a Purchase and Services Agreement (Agreement) on July 20, 2019.Records indicate that June 30, 2022 ************** notified Vivint that the address needed to be changed on the account as she had already moved the equipment.Records show that September 25, 2022 ************** made a cancellation request on the account. February 14, 2023 records show that ************** again requested to cancel the account at which time she made the required contract buyout payment and sent the required Notice of Cancellation request. Records indicate that Vivint offered to send a technician out to connect the system properly which ************* refused, which has prevented her from being able to use the service. Per section 6 of the Agreement it states if you select self-installation you agree that you are solely responsible for the installation of the system. You understand that Vivint will not inspect the system after installation and Vivint is not responsible for any damage or failure resulting from self-installation.Section 5 of the Agreement states that after the initial One hundred-twenty (120)days of the agreement Vivint will provide repair to the system with out charge but you will be responsible to pay a visit charge for each service call.
With the listed information Vivint offers cancellation of the account effective February 14, 2023, and an additional refund of $200. ************* may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 02/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancel my serviceBusiness Response
Date: 02/21/2023
2/21/2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 19405976
Complainant: ***********************
Vivint Account #:*******
Date of Agreement: 10/5/2021
To Whom It May ***************** have reviewed the information provided by ***************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel her account without penalty. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased system 07/21. installation issues, cameras constantly go offline, called to initiate service and they never showed up. Now this morning around 2 am our truck was broken into and the incident was not captured, All other neighbors cameras captured this. The same issue happened at my sons home in the ***** ***** area 2 times. Also Vivint and nothing was recorded. We pay ***** a month on this ******* equipment and it does not work.Business Response
Date: 02/20/2023
February 20, 2023
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 19405632
Complainant: ***********************************
Vivint Account #: *******
Date of Agreement: July 13, 2021
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ********************** and a resolution has been agreed upon. At this time, Vivint has agreed to provide a Smart Drive DVR device free of charge to provide 24/7 recording of up to three (3) cameras at a time. ********************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last year in April of 2022 I called to have the account transferred to another person. Paid the remaining balance and was told the account was transferred. Come August of 2022 I get a collection in the mail that I owe Vivint $800 dollars due to a cancellation fee. Called them told them that the account was transferred not cancelled. Back and forth for a month, they finally conclude they made an error and tell me once again my account is closed and all is good. Now January of this year I get another collection letter in the mail for $600. Ruining my credit for the second time and no one is willing to help me at Vivint.Business Response
Date: 02/21/2023
February 21, 2023
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 19400864
Complainant: *******************************;
Vivint Account #: *******
Date of Agreement: July 30, 2021
To Whom It May ***************** have reviewed the information provided by ***************************************** and appreciate the opportunity to respond.
In her complaint, ************************** explains that she transferred her account in April 2022 and paid the remaining balance. She further explains that in august of 2022 she got a collections letter of $800 and in January another letter for $600. ************************** desires a correction to the credit report.
At this time, Vivint agrees to cancel Ms. ************ Agreement and remove her account from collections.
Vivints records show that ************************** signed a Purchase and Services Agreement upon installation of her Vivint system, with an initial term of forty-two (42) months. This shows a monthly services fee of $38.99, plus applicable taxes. ************************** contacted Vivint on April 8, 2022, to request transfer of her services to the new homeowners. However, she had a past due balance of $88.15 that was not paid off.
Despite the validity of this debt, Vivint agrees to the above resolution. ************************** has no further obligation to Vivint and will not be contacted further by collections.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm paying all this money for this company and the cameras are no good and even if I cancel I still have to pay the money and it's ridiculous that this camera's don't catch anything at all and I'm paying all this money for this ragley cheap cameras And then they won't send no one out to check it every time I call they wanna give me the 3rd degree but they won't send no 1 out here to check the see what's going on with the situation and it's just frustrating that I'm paying all this money and get poor service ************ needs to be shut down because they are selling people BS and is sad that I have to keep calling for these cameras that's no good I shouldn't have to keep rebooting the cameras over and over because the camera's Flash and red is sad someone please do something about this because I'm tired of giving them all my money and nothing's been done And it's not fair that I'm paying all this money in the service don't work Then when you lock the doors the alarm goes off on hisdon't all the time so sometimes you have to reset that multiple timesBusiness Response
Date: 02/21/2023
February 21, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19400347
Complainant: ******* James
Vivint Account #: *******
Date of Agreement: October 9, 2021
To Whom It May *********************** have reviewed the information provided by Ms. ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to send a tech to resolve all panel and camera issues. Ms. ***************** contact Vivints representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October of 2021 I called into Vivint to cancel my contract. At which point the specialist deceived me into agreeing to a deferment. I mentioned multiple times that I had no use for the equipment anymore and that I didnt see any need in the future. He said that was fine and that the deferment would be there whenever I wanted to reactive the system since I already had all the parts for it. At which point I said ok. Fast forward to February of 2023, I noticed a pending charge. When I looked back even further I noticed 3 additional charges going back to November of 2022. Each charge was $66 totaling over $264. I feel like I was lied to, deceived, and taken advantage of so I would not cancel my contract when I had every intention to. All I want is a refund and my contract canceled. I havent used the product since the initial time I tried to cancel.Business Response
Date: 02/20/2023
February 20, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 19399268
Complainant: *******************;
Vivint Account #: *******
Date of Agreement: August 11, 2016
To Whom It May *********************** have reviewed the information provided by ******************* and appreciate the opportunity to respond.
In his complaint, ************** states that he called in Oct of 2021 to cancel his account. He was talked into a deferment even though he had no use for the equipment. He has noticed that he had $264 in charges.
************** desires to cancel service and a refund
Vivint offers to cancel Mr. ****** account and provide a refund
Vivints records indicate that ************** entered into a 60 month agreement on 8/11/16. Vivints records indicate that ************** requested cancellation on 10/14/21 and received a 12 month deferment. Vivints records indicate that ************************ ended on 11/11/22. ************** submitted his written notice of cancellation on 2/13/23,
A representative from Vivint has reached out to ************** via phone call and email in an effort to resolve this matter. Vivint has agreed to the above resolution and ************** may contact Vivints representative directly with any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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