Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,052 total complaints in the last 3 years.
- 2,793 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please be advised since November 2022 I have a faulty old sensor in my basement the agency Vivint suppose to send out a new one there playing around when I call three times I asked for a supervisor they put people on the phone claiming there a supervisor and challenged me on several occasions after there supposed to send a new updated sensor out and my cameras continue to be off line I asked for a technician there playing games refusing to address my concerns if my home is broken into and Im paying for a dysfunctional system and employees who dont speak the proper English I cant understand what there saying communication issues and employees neglected to do there Job.
Business Response
Date: 02/08/2023
February 8, 2023
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18958966
Complainant: **** Jones
Vivint Account #: *******
Date of Agreement: October 16, 2016
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to send a technician free of charge and make sure all of the system issues are resolved. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 02/09/2023
Case closed Vivint solved problemInitial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 11 we had a service technician scheduled to come and do work on the panel. When the technician called to confirm he would be coming, I asked him to reschedule the appointment and not come that day as my husband and I were not feeling well.The technician told me I had to call some other phone number to reschedule. We ended the call. The technician called back approx. 5 minutes later to see if we had called the other number. My husband told the technician that we were not feeling well and stop calling. The technician then emailed me and told me I had to send him, and I am quoting from his email here, "written notes from you verifying your condition so that I can get this appointment canceled and rescheduled for you."In 10 plus years of doing business with Vivint, I have never had to call other numbers to reschedule or cancel appointments At this point I called Vivint customer service on the telephone and told them I immediately wanted to cancel my service. I do not need to verify any medical condition to any company I do business with for any reason. This is a clear violation of the ***** Act.I spoke to several different customer service representatives on the phone and repeatedly requested my service immediately be cancelled.They said I had to fill out some paper which Vivint emailed me on January 11 and upload it to their website, which I did. That was uploaded to their website on January 12th, and I received an email confirmation they received the request.Today, January 31, I am still waiting for my service to be ended. This is nonsense. I want all charges to be stopped as of January 12th, and I want my service to end. If any refund is due I wish that as well.Vivint has violated the ***** Act and if this issue is not resolved my next act will be to file a formal complaint with the Office for Civil Rights (OCR)I do not wish to do business with this company.Business Response
Date: 02/07/2023
February 7, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18957897
Complainant: *************************
Vivint Account #:*******
Date of Agreement: 7/28/2012
To Whom It May ***************** have reviewed the information provided by ***************** and appreciate the opportunity to respond.
In her complaint, ****************** explains that she is dissatisfied with the service and requests cancellation of her account.
At this time, Vivint has agreed to cancel Ms. ******** account without penalty.
Ms.******** 30-day written notice of cancellation was received on January 12,2023, as such, the account was scheduled to be cancelled 30 days later. Despite this, Vivint has cancelled the account early. ****************** has no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled VIVINT on June 22nd, 2022. I paid off the $400 that day for the equipment charge. I was continuously charged my monthly payment for ***** July, August, September, October and November. Every call with customer service, I was either hung up on, given a fake number of ************ to call back, told that my refund check would be processed, told that it was in fact never submitted, given wrong dollar amounts for the refund I should be receiving, told I would receive a call after 3 days of processing, never received calls. They all have stated that they confirm my paid in full cancellation was in June and I should not have been charged after ***** they still continue to send bills and call my wife and I multiple times about receiving payments due. Absolutely no resolution, incompetent and deceiving behavior from their customer support team is all I get. Every call, they say that the representative prior sent the request to the wrong department. I am owed money that they illegally continued to withdraw from my account after verified cancellation. They need to be investigated, shut down and I need to be refunded. If this happened to me it absolutely is happening throughout the country. Thank you.Business Response
Date: 02/06/2023
February 6, 2023
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18957656
Complainant: ******************************;
Vivint Account #: *******
Date of Agreement: July 11, 2020
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ******************** and a resolution has been agreed upon. At this time, Vivint has applied a refund of $265.72 via check. ******************** can expect to receive this refund in the next fifteen (15) business days. ******************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had Vivint for a few years now. One of my outdoor cameras was no longer working but I was informed by the Vivint technician who came out that he did not have a replacement camera (it's under warranty) on his truck. He recommended i call as they purposely don't carry the same equipment so you won't be able to get a replacement. You'll have to upgrade. After spending two hours negotiating for a newer camera (better quality) and a thermostat I was told I would not pay for install and would be only charged $60 for this (although I would have to sign a 60 month term which I was comfortable with). The technician arrived and installed these for me. He was excellent. He said the office had forgotten to waive the install fee but that he would do this for me. I also purchased an additional door bell camera from him ($159.99) which he waived install on and I had purchased on my own an additional Vivint camera which he was willing to install as long as I understood it would not be under waranty (absolutely fine). I then had Vivint try to charge my card $1161. The charge declined and I've been getting notices ever since that my bill is past due. I tried checking online to see what this charge could possibly be for and there is no info. I finally had the time today to call in and in fact the billing department could not say what this was. They transferred me to loyalty who kept telling me hang on, hold one minute, and finally came back to say he saw what the issue was. He then put me back on hold for 20 plus minutes followed by which he hung up on me and did not call back!!!! I have three Vivint accounts total but this is absolutely ridiculous. This is beyond annoying, embarrassing as my Vivint panel keeps churping, and frustrating.Business Response
Date: 02/06/2023
February 6, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18955532
Complainant: **************************;
Vivint Account #: *******
Date of Agreement: April 25, 2019
To Whom It May ***************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contact ******************** via phone to resolve his concerns. ******************** may contact ********************************** / ************) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint refuses to cancel my account. After speaking with a manager. It was agreed that if I payed the equipment off of $591.90 they would cancel my account. Here I am 4 months later, they have not canceled my account and they started charging me again. They claim to be putting in requests in to cancel my service but not honoring the request even with a manager telling me to pay off the equipment in order to cancel. They put their first line employee on phones to deal with upset customers while management sits back and refuses to offer customer satisfaction. This company needs to be shut down. How they have managed to stay in business is ridiculous.Business Response
Date: 02/06/2023
Tell us why here...February 6, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18955229
Complainant: ***********************
Vivint Account #:*******
Date of Agreement: 9/28/2018
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** explains that he paid off his equipment loan and the account was supposed to be cancelled. ************** requests cancellation of his account.
At this time, Vivint has agreed to cancel **************** account without penalty. However,it should be noted that according to Vivints records, **************** equipment loan has not bee paid in full. Despite this information, ************** has no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called in June of 2022 to have a tech come un-install my security equipment and cancel my service. The customer service rep back in june informed me that I have to contact the tech to come uninstall my equipment and then once it is uninstalled the service would be canceled. I called the tech and he informed me I had to call and schedule an appt through the customer service number. I called customer service again and once again they told me to contact the tech. I contacted the tech and informed him I'm getting really irritated with this service and I need my equipment taken down ASAP as my move-out date was coming ** in 3 days. The tech apologized for the inconvenience and said he would be over the next day to uninstall it. After my equipment was taken down my tech said everything was canceled. I informed the tech that I would be temporarily moving in with family so I don't need my new system installed until my new home is ready. He said it wouldn't be a problem just call when I was ready. Now that I'm in a new home, I tried calling to schedule for a new tech to come out and install my cameras but have been informed that my services was never canceled and they can't help me until I pay the balance which they allowed to run on until Nov 2022. I informed them of the situation that took place back in June however they were adamant I never called in and said they can't help me. This is horrible customer service and bad business! I informed them if they were not going to help me make this right that I would be making a claim at the BBB and that didn't seem to bother them, the gentleman said I still have to pay my balance.Business Response
Date: 02/06/2023
February 6, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18949160
Complainant: ********************************;
Vivint Account #: *******
Date of Agreement: 5/8/18
To Whom It May *********************** have reviewed the information provided by *********************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ******************** and a resolution has been agreed upon. At this time, Vivint has agreed to look into the complaint and will be working with Citizens to refund the customer for any overpayment . ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 02/10/2023
Complaint: 18952062
I am rejecting this response because: it appears they have the wrong account. They are not looking into my account but in fact a different customer as it appears to be a different *********. My name is spelled with a K and not a C. The last names do not match either.
Sincerely,
***************************Business Response
Date: 02/20/2023
February 20, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #:18952062
Complainant: ***************************;
Vivint Account #: *******
Date of Agreement: June 28, 2022
To Whom It May *********************** have reviewed the additional information provided by *************************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to pull Ms. ****** account from the collection agency, help her bring the account current, reinstate the service, and send free tech to install the system in her new home. ************** may contact Vivints representative directly with any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been having issues with my system for several months and they refuse to fix the issues when someone is assigned to come out they either cancel or the order on the tec side is removed. Also they try to charge for something that they stated would be free. How can they charge for theyre system not working. They discounted a new install and removed it when the technician came to install and now my system still isnt working its been 4 monthsBusiness Response
Date: 02/06/2023
February 6, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18952119
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: June 8, 2020
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** states that he has had trouble trying to have a Smart Home Professional out to resolve his equipment issues. ************** desires to have a working system and receive a credit for 4-months of his monitoring service fees.
A Vivint representative has attempted to reach out to ************** regarding this matter via email. After reviewing the account, Vivint agrees to schedule a Smart Home Professional to complete a full system check to ensure that ************** has a fully functional system. Also, to replace any equipment deemed necessary and provide a credit for 4-months of monitoring service fees totaling $228.56.
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on June 8, 2020. ************** called Vivint on October 12, 2022, saying his system has not worked for two weeks and had a Smart Home Professional scheduled. January 27, 2023, ************** called with system issues, a Smart Home Professional was scheduled. January 30, 2023, while the Smart Home Professional was onsite, ************** stated his equipment was to be replaced at no cost. The account was reviewed, nothing on the account confirmed this information.
To resolve this matter, Vivint agrees to the above resolution. ************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had my sales rep call in for me multiple times and has passed on info to vivant because I'll get ahold of them and then they said they'll call back or send out a tech and nothing happens. I have had so many issues with there security system and have been trting to get it fixed for a whie now . I just had someone break into my garage actually it was 3 people. Kicked the door in and opened the garage and backed a car in and stole my safe with almost 5 thousand dollars in it and a whole bunch of my Dewalt tools. Tools estimated value was around 4600$. After calling in this morning to talk to loyalty, they guy who was supposedly trying to help was just rude and unprofessional the entire time. One comment he made after I told him thr system failed to stop a break in, he said something like technology has to be working for it to fail. Then kept saying he understand what I'm going through and feeling like. So I asked him if he just went through a similar situation and he made more smart remarks. There system while the alarm was active failed to catch someone walking into my backyard kicking my garage door in which by the way has a sensor on it. Opened my garage and was able to make off with that amount of property and person cash. I thought thus system was supposed to be one of the best out there.Business Response
Date: 02/06/2023
February 6, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18950010
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: May 19, 2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that his equipment failed to prevent a break in. ****************** desires to be refunded for his loss.
A Vivint representative as attempted to reach out to ****************** regarding this matter via email. After reviewing the account, Vivint will need a copy of the police report before being able to move forward with reviewing for compensation.
Vivints records indicate that ****************** signed a Purchase and Service Agreement (Agreement) on May 19, 2022. Section 17 states that Vivint is not an Insurer, and limits our liability to $2,000.00. ****************** called Vivint on January 30, 2023,regarding property that was taken estimated in the amount of $5,000.00 due to the equipment not working. Vivint requested a copy of the police report at this time. January 31, 2023, an email was sent to ****************** requesting the police report, he responded saying, he did not have the police report. February 2,2023, Vivint attempted to reach out to ****************** via phone and email, to let him know the case was being placed on hold while Vivints waits to receive the police report.
Vivint agrees to review for compensation once the police report is received from ******************* ****************** may contact Vivints representative with any questions or concerns he may have.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Vivint to cancel my services in September 2022 because we were moving to a new home. I paid off the remaining balance on my equipment and the couple moving into our home agreed to take over our service contract. I have continued to be billed monthly in October, November, and December of 2022, and January 2023. I have called each month to inquire about this and each time I have been told my cancellation is "pending." They tell me they will expedite the cancellation and I can expect it to be complete and my account credited in 5 business days. I no longer have access to an online account to remove my credit card information. I continue to call and continue to be told the same thing.Business Response
Date: 02/03/2023
2/3/2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18945580
Complainant: *************************
Vivint Account #:*******
Date of Agreement: 1/13/2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** explains that she moved from the location where the system was installed. She further explains that she paid off her equipment. *************** requests cancellation and a refund of monies paid since October 2022.
At this time, Vivint is willing to cancel ****************** account and refund her $168.50.
However,it should be noted that ****************** account was not successfully taken over by the new homeowners. As such, ****************** account remained active and continued to be charged.
Despite this information, Vivint agrees to the resolution above. **************** has no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two years ago I purchased home security through Vivint as I am a single mother. Ive contacted Vivint on times my cameras did NOT pick up events as they are supposed to. When speaking with the representative they only walked me through to change the setting of the camera. Which makes no sense as the settings were done at time of installation. Most recently in Dec, I contacted them back that my entrance camera wasnt working. I went through the steps with the tech over the phone who informs me a technician will need to come out and take a further look. 1st appt scheduled, no tech show up. A second appointment was rescheduled and again no one show up. I called and spoke with ***** who offered to upgrade my camera or rescheduled. ***** ensured me they (him and his manager) will be following my appointment to ensure the matter is taken care of.. *** received no call from either of them. ****(the tech) who was supposed to come out, informs me he does not have a replacement for my camera as they been removed. I called the loyalty department to explain the situation as my camera are under warranty and requested for them to write off my balance for a camera since they cant honor the warranty or replace it with the newer version. I was told no they couldnt do that. ****************** spoke with **** and had me reschedule for today(01/28/23) as they were going to try to order the camera. No one showed up again and I had to call to see what happen? Needless to say Ive been rescheduled for the 4th time. *** requested to speak with a manager or a supervisor but of course no one ever gets on the phone. Ive paid a significant amount of money for this system and Vivint seems to careless on ensuring their customers are happy with service and most importantly safe. I should not have to pay additional cost for equipment they sold to me that are no longer available, but covered under warranty. I would like my non working camera to be removed from my financial responsibility.Business Response
Date: 02/03/2023
February 3, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18944012
Complainant: **********************;
Vivint Account #: *******
Date of Agreement: August 9, 2022
To Whom It May ***************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
In her complaint, **************** explains that she had events that her cameras did not pick up and had had three cancelled technician visits. She further explains that she was told her camera would be replaced under warranty and does not wish to pay any additional cost for equipment. **************** desires her non-working camera removed from her financial responsibility.
Vivints record indicates that **************** has a service visit scheduled for February 4, 2023. Vivint is willing to assist **************** to resolve her ongoing issue and address any other concerns she may have. **************** may contact ********************************** / ************) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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