Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,069 total complaints in the last 3 years.
- 2,800 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed up for an upgrade. The tech showed up without the right equipment and was told to stop installation, after having disconnected our service. The tech they then scheduled to reconnect our service weeks later did not show up. All the while still charging us. I was promised reimbursement which never came. We then cancelled our service officially and continued to be charged the next two months. I have called multiple times to only have to repeat myself and continually be transferred to someone else who could not help. Today I was told because my account was closed they could not refund me the last two months they charged.
Business Response
Date: 01/13/2023
January 13, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint
Case #: ********
Complainant: *******
******
Vivint Account #:
*******
Date of
Agreement: 6/19/2014
To Whom It May Concern:
I
have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
In
her complaint, she explains that her system has been disconnected, however, the
account continued to be charged. Ms. ****** requests a refund of the last two
months.
Vivint’s
records indicate that Ms. ******’s account has been cancelled. Out of goodwill
and to assist Ms. ******, Vivint is willing to refund the last two months of
payments in the amount of $158.79. Ms. ****** should receive this refund within
7-10 business days.
If you have further questions or concerns
regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention
Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. Whereas the replyto you expressed a different sentiment than the response they sent me, I accept the resolution.
Sincerely,
******* ******Initial Complaint
Date:01/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has gone into my account without my permission and charged $300.42 for services. Instead of cutting the services off, they let the bill get high and go into my account. I am on a fixed income now my other important obligations cannot be met. I need this money credited back to my account immediately. The representative Victoria J****** stated that she agrees that this is wrong but stated that I owed this amount. The point is that I did NOT authorize them to go into my account.Business Response
Date: 01/13/2023
January 13, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* ****
Vivint Account #: *******
Date of Agreement: December 11, 2021
To Whom It May Concern:
I have reviewed the information provided by ******* **** and appreciate the opportunity to respond.
In his complaint, Mr. **** states that instead of cutting off his service, Vivint waited until his past due balance was very high before going into his bank account and taking the money due without his permission.
Due to the amount of credit given as well as the history of non-payment, Vivint agrees to waive ½ the past due amount that was paid and refund it back to the customer, to help with his financial distress.
Vivint’s records indicate that the customer moved 1/2022 and was charged $99 for installation and $212 for new sensors. Mr. **** did not pay that invoice. His account was written off on 5/31/22 for non payment. He was reinstated on 6/9/22, per his request, and was given a credit for $212 and an additional $102.94 credit to help bring his account current. Vivint’s records indicate that after reinstatement, Mr ****, did not make any payment to Vivint for the next 7 months. On 1/4/2023, Vivint processed payment for the months he was in arrears, per his signed Purchase and Service Agreement
The Purchase and Service Agreement that Mr. **** signed on 12/11/21, states in section 2.5 titled PAYMENT AUTHORIZATION that “You authorize Vivint to make electronic fund transfers from your bank account or to your credit card. The electronic payment in the amount identified above as your monthly service fees, equipment chargers installation payments, applicable taxes including all PAST DUE amounts, trip fees, service fees or amounts which may accumulate in arrears according to the terms above.A representative from Vivint has reached out to Mr. **** via phone call and email in an effort to resolve this matter. However, Vivint has agreed to the above resolution and he may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am totally disgusted with the continued lack of technical support, quality customer service and utter waste of my valuable time on the phone for hours with technical support only to be lied to saying that someone will call us back and when I ask for instructions emailed to me because you can’t understand the representatives, they never reach me. This time I waited while we were on the phone to confirm the emails, they never came. I asked for a telephone number I could call to complain, she gave me 2 #s supposedly the escalation team-I called while on the phone and let her hear the number you have dialed is not in service. She said its because they not open now, totally insane. No matter what time of the day, she gave me a wrong number TWICE! You’re on hold for long periods and there are several dead silent moments. The entire phone conversation appears to be staged and scripted. I repeatedly asked to have a technician to come out since they can’t resolve the problem over the phone. She said she can’t do that. She had the audacity to talk to me about the referral program, I let her know that I could never refer anyone to deal with what we have to go through.
I was prepared for the foolishness today and decided to screenshot the amount of time I was on the phone this time, one hour and four minutes! Thankfully I did because guess what? She hung up on me!
This morning’s conversation was horrifying and prompted me to write and complain after dealing with this for months.
Here’s our issue - We have not been able to use our alarm for months now because it says motion in the basement, no one or anything is down there and the panel says everything is closed. We set the alarm, leave and then it goes off. We ignore it this matter for a while because we honestly we’ve been trying to avoid the consistent conversations when calling that number and on the phone so long and nothing is resolved but at the same time, we’re paying for a service that we’re not receiving.Business Response
Date: 01/13/2023
January 13, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** *******
Vivint Account #: *******
Date of Agreement: August 3, 2018
To Whom It May Concern:
I have reviewed the information provided by ****** ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ******* and a resolution has been agreed upon. At this time, Vivint has agreed to give her a new free motion detector. Ms ******* may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted a Vivint rep for information on a security system for my home beginning of November 2022. I was given information at that time and since then I have had nothing but negative results from this company. I have spoken with several people at Vivint in their **************** and have received confirmation emails on what they should be billing me for my account. Services and equipment.....Still they seem to call me or bill my **** incorrectly . My monthly service for monitoring was confirmed at *****. They have billed me once for this right at the beginning incorrectly. I have yet to see another bill for monthly monitoring. Im assuming its due to credits they promised me for making errors on their side. My equipment total for the security system totals ******* and this is being billed thru ************** I received my first statement for *****. I paid this on 12/27/2022. This is to be paid off with no interest per our agreement. The main issue is I ordered cameras and spotlights from Vivint. The total is $****** and this was to be paid in 5 payments of in 5 months. ****** per month x 5 equals ******. I have talked to Loyalty several times to get this resolved and today I look at my **** and they charged me ****** on 01/04/2022. I have spent hours on the phone with Vivint since i started doing business with them. They have the same documentation I have and have promised to clear up the matter in the past. Still they persist on billing incorrectly. I will be filing a complaint with the Attorney Generals offices in **** and ********** over their business practices. The first time their technician came out to install equipment he did not complete the job. I had to wait 2 weeks before he would be out again. Then his supervisor did not have the same information on cost that their loyalty department had offered me. He was going to take the tech off the job and go somewhere else. I resolved the issue and he remained. Now they are billing wrong.Business Response
Date: 01/13/2023
January 13, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18693952
Complainant: ***********************
Vivint Account #:*******
Date of Agreement: 11/3/2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** explains that he continues to be charged an incorrect amount. **************** requests an explanation as to why he continues to be charged incorrectly.
Vivint has reviewed Mr. ******* billing account. It has been confirmed that *************** is being charged an incorrect amount. As such, his billing account has been corrected. Mr. ******* monthly monitoring charge has been corrected and is now $29.99. Mr. ******* payment installment plan now reflects the amount of $170.00. Vivint has also refunded the remaining credit of $386.03 on his account in the form of a check and this will be received within **** business days.
Vivint apologizes for any inconvenience this may have caused.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased equipment and was charged to my Citizen One Loan account in the amount of $1,496.64, my contract shows the same amount as my Citizen One Loan amount. Additional, I was charged on my credit card from Vivint in the amount of $1,144.70. Im unable to get through to anyone that can understand my concern of getting double charged. Please helpBusiness Response
Date: 01/13/2023
January 13, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18693465
Complainant: ***********************
Vivint Account #:*******
Date of Agreement: 9/21/2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** explains that her account was double charged. ************* requests a refund of the charge.
Vivint has confirmed that **************** account was double charged. Vivint has issued a refund of $1,144.70 which should be received within **** business days.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:01/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered into a 5 year contract with them over 13 years ago. I called today to cancel the service because we will be selling our home. They told me my contract will not end until 7/20/2025. And if I want to end early I would have to pay $1800.00. I pay $30.14 a month. It has been so long ago that I cannot find the original contract. They stated I renewed the contact with them which I do not recall doing. I have never received a renewed contract from them. I don't receive any documentation from them ever. Not even a monthly bill.Business Response
Date: 01/11/2023
January 11, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18693245
Complainant: *************************
Vivint Account #: ******
Date of Agreement: April 28, 2008
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In ************** complaint, ************** states that she attempted to cancel the Vivint account to selling her home. She states she was told she is in contract until ****. She states Vivint told her to cancel she would have to pay $1800. She states Vivint told her that she renewed her contract which she does not remember doing. ************** desires cancellation of the agreement.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint offers a 50% discount of the current buyout of $904.20. The total buyout for cancellation would be a total of $452.10. Once paid Vivint will cancel the account without penalty.
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on April 28, 2008. Records indicate that on July 20,2021 ************** spoke to Vivint about cancelling the account and agreed to a save offer for $29.99 per month with a forty-eight (48) month contract extension. Records show that ************** was sent and email on July 20, 2021 confirming the contract extension she agreed to.
With the information listed above Vivint offers a 50% discount on the current buyout and cancellation of the account. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/19/2023
I am rejecting because Vivint did not provide proof that I entered into a new contract with them in July 2021. I would not have signed a new contract since we purchased a lot in 2021 and are building a new home. It doesn't make since that I would enter into a new contract for 4 years knowing I would be selling the property and moving in less then 2 years.Business Response
Date: 01/24/2023
January 24, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18693245
Complainant: *************************;
Vivint Account #: ******
Date of Agreement: April 28, 2008
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her rebuttal, ************** states that Vivint did not provide proof that she entered into a new contract in July of 2021. She states she would not have signed a new contract since purchasing a lot in 2021 and building a new home.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint offers cancellation of the remaining monitoring contract with no penalties or fees to ***************
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on April 28, 2008. Records indicate that on July 20, 2021 ************** spoke to Vivint about cancelling the account and agreed to a save offer for $29.99 per month with a forty-eight (48) month contract extension. Records show that ************** was sent and email on July 20, 2021 confirming the verbal contract extension she agreed to.
With the information listed above Vivint offers cancellation of the remaining monitoring contract without penalty. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/24/2023
I have accepted their offer. Thank you.
They emailed me and stated it could take up to 5 days for my cancelation to go through. I hope they hold true to their statement. Thank you.
Initial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to Vivint because the security system I have is beeping and I dont have service with them any longer. I wanted them to reset the pin for me to access the panel so I could make the beeping stop and continue to use the panel. I was told I would have to reinstate my account for them to help which is ludicrous considering they are the only ones that can help reset the panel which has long been paid for. When I initially purchased the system I was told I would be able to continue to use the system without having monitoring services if I ever canceled. The agent I spoke with disconnected the call after I asked to wait for a supervisor because there were none available. The sound is beeping continuously and I cant do anything without access. Before I was disconnected she told me it would be ***** hours to get a call back. It is shocking that any company would have this type of policy and would be allowed to try and force someone into their monitoring services.Business Response
Date: 01/12/2023
1/12/2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18691501
Complainant: *****************************
Vivint Account #:*******
Date of Agreement: 9/10/2020
To Whom It May ***************** have reviewed the information provided by ********************* and appreciate the opportunity to respond.
Vivint is unable to assist ********************** with his system as his account is overdue and in collections. If ********************** would like the beeping to stop, he may unplug the panel.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/12/2023
I find it absurd that the business is able to maintain control over my panel even if I supposedly owe the business money. The debt they are referring to is for the monthly monitoring services and not the equipment. I dont find this response acceptable and if they want the system back I will gladly send it to them for my money back. It only worked half them time anyway.
Complaint: 18691501
I am rejecting this response because:
Sincerely,
*****************************Initial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to end my security contract with vivint. I keep getting told different answers regarding finalizing this contract.Business Response
Date: 01/11/2023
January 11, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *****
Vivint Account #: *******
Date of Agreement: March 1, 2018
To Whom It May Concern:
I have reviewed the information provided by Mr. ***** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ***** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the remaining monitoring contract and its associated fees along with the equipment fees effective today January 11, 2023. Mr. ***** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We notified Vivint on July 29, 2022 to please disconnect our service because we were moving. We received a bill approximately 1 month later for services that we had already canceled. We called and told them we canceled 1 month ago. They said, that we had to send an email to cancel not just call. (They said they would retro the cancelation because no one told us this when we called to cancel) We sent an email to cancel on 08/30/22 and they said it would be taken care of. The next month we received another bill for 2 months with late charges added as well. We called again and said we canceled what is going on? We forwarded the cancelation email to them and they said it would be taken care of once again. The following month we received yet another bill for 3 months plus late fees. We called again. We forwarded the prior 2 emails and were assured that this would absolutely be taken care of this time, we spoke to Enrique on 12/08/22 @ 11:45am We were given a case # of CA-********* (By Enrique A*****) It obviously wasn't taken care of because we received yet 1 more bill. Our current bill with them with fees is now at $240.41. We do not owe this, we have done everything and then some to cancel our service and have made many calls to try and correct this with no avail. Please help. What they are doing is illegal and they seem to be praying on us elderly folks. I have attached the email chain that has been sent to them 3 times now. Thank you for your time.
******* and ***** ***** ###-###-####Business Response
Date: 01/13/2023
January 13, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *****
Vivint Account #: *******
Date of Agreement: April 17, 2018
To Whom It May Concern:
I have reviewed the information
provided by Mr. ***** and appreciate the opportunity to respond.
A Vivint representative has reached
out to Mr. ***** and a resolution has been agreed upon. At this time, Vivint
has agreed to provide full cancellation of his monitoring service contract and refund
of all payments made from August 30, 2022, forward. Mr. ***** may contact
Vivint’s representative directly if he has any questions or concerns regarding
this matter.
If
you have further questions or concerns regarding this response, please respond
to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax
number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service and product has never worked. No one has ever attempted to resolve all the issues we have.I want the system removed and contract terminate since they have not held up their end.Business Response
Date: 01/13/2023
January 13, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18690997
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: May 27, 2022
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In his complaint, ****************** states that the service and equipment has never worked and no one has attempted to resolve the issues.
****************** desires to have the contract terminated.
Vivint offers to send a technician to resolve all issues and fix or replace non working equipment.
The Purchase and Service Agreement that ****************** signed on 5/27/22 states that it is a ******************************* section 5 that the customer agrees to contact ********************** with what is wrong with the system for Vivint to provide service. Section 12 states If a problem in the System occurs, you will notify us. Vivints records indicate that ****************** has not contacted Vivint for any reason related to his security service, monitoring or equipment to this date.
A representative from Vivint has reached out to ****************** via phone call and email in an effort to resolve this matter. However, Vivint has agreed to the above resolution and he may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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