Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,070 total complaints in the last 3 years.
- 2,801 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Home system does not operate as promised. Camera detection is not reliable. My wife’s vehicle was broken into and the camera recorded nothing. I have video of me walking past my doorbell and driveway camera and nothing detects or records. When I speak to a representative I get the runaround that my system is functioning fine. It’s 90+ dollars a month for equipment and service and I feel this company is just taking advantage of people and not providing what they promise. No one can feel safe when the equipment doesn’t function. I want refunded for any money spent and my contract to end without having to pay for it anymore
Business Response
Date: 01/10/2023
January 10, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** *****
Vivint Account #: *******
Date of Agreement: August 31, 2021
To Whom It May Concern:
I have reviewed the information provided by ****** ***** and appreciate the opportunity to respond.
In his complaint, Mr *****, states that his system does not operate as promised. The camera detection is not reliable. His vehicle was broken into and the camera did not record anything. He does not feel safe with unreliable equipment.
Mr ***** desires cancel his contract and have all money paid, refunded.
Vivint has offered a technician visit to the home and a free Smart Drive for 24 hour a day camera recording.
Vivint’s records indicate that on 8/31/2021, Mr. Mr ***** entered into a 60 month contract. A smart drive, which is required for 24 hour a day, was not purchased at that time. Records further indicate that camera issues were resolved with a technician visit on 8/25/22. Subsequent calls related to the cameras were due to missing footage when the cameras were not activated which would be resolved with a smart drive.
A representative from Vivint has reached out to Mr. ***** via phone call and email in an effort to resolve this matter. However, Vivint has agreed to the above resolution and Mr. ******* may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Let me start by saying, that if the system was as good as its sales people it would be great. Unfortunately, it ends there. I have had nothing but trouble from the get go. Constant cameras offline requiring me to literally unplug it. Even those in the attic. Garage door offline for days. Now a camera in back offline for now 4 days. I can go on and on, but I dont want to spend all night do this. Listen nobody wants a system that theyre paying 100 plus monthly for, that you need to constantly reboot. I am no longer interested in having it. At this point, its a lemon, and I refuse to keep paying for something that is not working. RIPPED OFF IF WHAT I FEEL LIKE HAPPENED here, and i am not going to just sit back and take it. I too can get attorneys..Business Response
Date: 01/09/2023
January 9, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18674245
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: November 21, 2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** states that he has had nothing but issues with the cameras and garage door controller. ************** states he is constantly having to reboot his cameras and garage door control to have them work. ************** desires to have the equipment pulled and his contract cancelled.
A Vivint representative has attempted to reach ************** regarding this matter via email. Vviint agrees to cancel the service agreement upon removal of the installed equipment. Once the equipment is removed Vivint will provide a full refund and full closure of the equipment line of credit.
Vivint's records indicate that ************** signed a Purchase and Service Agreement ("Agreement") on November 21, 2022. ************** posted on social media December 18, 2022 that he needed to constantly reboot his doorbell camera. Vivint offered a call and/or possible technician. ************** stated again on December 24, 2022 he was still having equipment issues. At this time ************** was advised to contact Vivint either by phone or chat. ************* was advised that a technician would be approved at no charge once troubleshooting was completed and fails to resolve his issues. ************** emailed Vivint on December 27, 2022 stating he is still having issues with his camera(s). Vivint responded letting ************** know, someone from our technical department would be reaching out. Vivint attempted to contact ************** via phone on December 29, 2022 however, there was no answer and call was followed up by an email. ************** responded to the email requesting a call back. ************** was contacted back and troubleshooting was completed. All issues were resolved at that time. January 1, 2023, Vivint received an email from ************** stating one of his cameras were offline. January 2, 2023, ************** sent an email stating that his camera was still offline and now his panel was frozen. January 3, 2023, Vivint received another email from ************** stating another camera was offline and that he had filed a BBB complaint. Vivint attempted to contact via email on January 4, 2023 however, there was no answer, a voicemail was left, and an email was sent as a follow up requesting ************** contact Vivint.
************** will have his service agreement cancelled with a full refund and full closure of the equipment line of credit once the equipment is removed.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my service with Vivint on Jul 26 2021 and have not used the service since. I am however still paying on the loan for the equipment. Today I received a bill in the mail saying I needed to pay $42 for services. I called and asked why I got a bill in the mail and why I was being charged considering I paid it out over a year ago. All the person could tell me is that I had 14 months left on contract and I still owed about $500. I informed them I already payed 799.74 a year and a half ago to cancel the service and I shouldn’t have anything else left besides the equipment loan. They then repeated what they told me before and that all they could do was move my account for review and I would hear back from them.Business Response
Date: 01/10/2023
January 10, 2023
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *********
Vivint Account #: *******
Date of Agreement: March 15, 2019
To Whom It May Concern:
I have reviewed the information provided by Mr. ******* ********* and appreciate the opportunity to respond.
In his complaint, Mr. ********* explains that he paid $799.74 on July 26, 2021, to cancel his Vivint services and has continued to pay for his equipment. He further explains that he received a bill of $42 for services and was told he still has 14 months left on his contract.
A legal representative from Vivint has attempted to contact Mr. ********* via email and phone to resolve is concerns. At this time Vivint agrees to cancel Mr. *********’s account, forgive the remaining 14 months on his contract and waive his past due balance of $11.90. At this time, Mr. ********* has no further obligations to Vivint.
Mr. ********* may contact Vivint’s representative directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:01/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December I called Vivint to set up a move of services. During the call the sales representative was trying to "up" sell me more equipment. He did this under the promise that the new equipment would be added to my line of credit with *******, he also claimed that the $100 move cost would be added to that line of credit as well. I agreed to the changes. After my move I noticed my bill with Vivint was just under $800. I called Vivint immediately to resolve this error. The woman told me that she was unable to add the new equipment to my existing line of credit, but that she could put it on a 5-month payment plan and that it would take 5 business days to reflect on my account. Fast forward to this weekend when Vivint, with expressed knowledge that the $800 payment was unauthorized, pulled the money out of my bank account. This is theft. I am a single mother who uses these services for security, and they have kept me from buying groceries on a holiday weekend.Business Response
Date: 01/09/2023
January 9, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18670436
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: May 22, 2021
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
In her complaint, **************** explains that she was billed just under $800 by Vivint for new equipment that was supposed to be added to her line of credit with *******. **************** desires a refund.
A legal representative from Vivint has attempted to contact **************** via email and phone to resolve her concerns. Vivints records show that on January 2, 2023, **************** was issued a refund of $737.99 to her credit card ending in ****. In addition, her equipment cost was also added to her Fortiva line of credit as promised. **************** may contact ********************************** / ************) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I fulfilled my obligations in length of contract. They said it was extended verbally but had no other info and wouldnt give any. I had to change bank accounts to stop the charges. Their bully tactics and unwillingness to defraud customers is applauding. When I moved I gave all info to new owner. They bought the service as well.Business Response
Date: 01/09/2023
January 9, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18668795
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: June 23, 2015
To Whom It May ***************** have reviewed the information provided by *********************** and appreciate the opportunity to respond.
In his complaint, *********************** states that he has fulfilled his contract obligation to Vivint. He also states that Vivint claims that the contract was extended verbally but did not have or would not give any other information regarding it. He further states that when he moved, all information regarding the contract was given to the new homeowners who activated the service.
Vivint has offered to waive the $936.75 buyout and refund payments made after 7/2/2022, upon receipt of written notice to cancel.
The purchase and service agreement that was signed on 6/23/2015 states that a written notice of cancellation is required in order to cancel the security service. Vivints records indicate that on 7/22/2019 ****************** entered into a ******************************* order to receive a lower monthly bill and a $399.99 outdoor camera for $80. Vivints records indicate that on 6/20/2022 ****************** requested cancellation. A takeover was offered but ****************** refused stating that he did not want to be responsible if the new homeowner decided to not take account over. He was given cancellation information, early cancellation buyout amount ($936.75) and told to send in a written notice of cancellation. On 7/29/2022 ****************** called to verify if the account had been taken over. He was told that it had not been taken over due to ****************** not authorizing permission for the account to be taken over. On this day, he was again given cancellation information as well as on 8/29/2022. To date, ****************** has not provided written notification of his intent to cancel.
A representative from Vivint has reached out to ****************** via phone call and email in an effort to resolve this matter. However, Vivint has agreed the above resolution and ****************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:01/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with vivnt home security and during the sales they mentioned they do solar as well, so we met with their solar rep while they were in the area. He told us if we went solar we would get a $25 discount on our security service. We've now had our solar panels installed and running for 3 months now and we have yet to get the $25 discount. I've tried calling the sales rep at least 15 times, his phone is always off. I have called vivint themselves and all I got told was we will contact him and have him contact you about it, that's been two months now with no answer. I've called Vivint again and was told that the discount was only available if a certain company did the solar install and that's not who installed ours. There was absolutely no mention of that clause when he offered the $25 discount. I am still waiting for this discount or for the sales rep to reach out to me to get this corrected because even if that was the case it was never mentioned during the contract talks that it was only for a certain installer. This needs to be rectified one way or another.Business Response
Date: 01/09/2023
January 9, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18668509
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: June 11, 2022
To Whom It May ***************** have reviewed the information provided by ************************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************************ and a resolution has been agreed upon. At this time, Vivint has agreed to to remove the ************* for the (2) cameras, totaling $10.00 per month for the remainder of the Vivint contract which will end June 22, 2027. This will result in a monthly Vivint monitoring service charge of $14.99 plus and taxes and fees. ************************ may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:12/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/8/2022-Written request to cancel monitoring@407 East *****(old address).10/20/2022-Spoke w/ ****@ Vivint "no one processed your cancellation, we will submit refund request for 2 months of monitoring. 11/27-Called to set up service @ new address,spoke to ***************************,still working on your refund. Also asked about $50 gift card for new service, picture was sent in 12/1-***** came for install. He did not have pre-ordered motion detector,outdoor cam w/light & indoor *******'ll be back tomorrow." 12/1/2022-***** can't make it, rescheduled for 12/8. 12/5-Received call from Vivint to set up new install for 12/9 b/c ***** "had a family emergency." 12/9-Called and spoke to *********************, still no refund,"will process", still no $50 gift card, picture sent to her email, "I'll attach this to your account", Installer cancelled your appt, we will send someone else out tonight. From Brooklyn, "sorry you are going through this, but my supervisors won't let me give you any discounts, but I have my customer points and I will take $25 off the first bill.12/9/2022 @ 6pm Installer arrives, "didn't know i had to do all this work", still no indoor camera, called vivant back, we will mail one out b/c there is a shortage in your area. Dec 21st-Still no cam, still no refund. Per agent, refund was put back on Discover on 10/27 & 10/23, which it was not. "We will issue you a check, 5-7 business days." Indoor cam still hasn't arrived, "no one ordered it, we will send out an installer tomorrow Still no $50 gift card, "i don't see that on your account." fRequested cancellation of contract and full refund, case#*********, someone will call you in 3 business days. Dec 22nd-indoor camera installed. 12/30- called and spoke to ************/c no one has contact me regarding escalated case. No refund, no gift card, per billing, we can only give you a good will credit, no refund. Wanted to speak to manager, she is busy, we have your phone number, she will call you back tonight. No call.Business Response
Date: 01/09/2023
January 9, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18666556
Complainant: ******* ***************************
Vivint Account #: *******
Date of Agreement: July 8, 2020
To Whom It May ***************** have reviewed the information provided by ****************** *************************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted **************** to resolve his concerns. **************** may contact ********************************** / ************) directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased video home system in June 2022 and was given a 2000$ credit. I only wanted the equipment that covers the credit! When asked about 3 camera I was told it would 400$ so I said never mind! My total for the equipment was 2200$ Im not sure how no one will tell me. Secondly, I gave my credit card and my 1st month was paid and I was told I would be set up on auto pay and I wasnt! Now everyday for like 3 weeks they kept calling to sell me products so I stop answering the phone! Then I see a message on app that saids your account is passed due so I called them this was in Oct! I paid all the late fees and brought the account current and was told a 2nd time that I was going to be set up on auto pay and I wasnt! The gentleman name is documented but bc of this equipment fee I guess they didnt set me up but didnt bother to call and explain it to me!! So my account was behind again!! I paid the equipment fee even though I still dont know what it is for so I can get on auto pay! I asked if I can return the equipment and cancel and they me no you own it now!! I just feel that they have been very unprofessional throughout this process.! They couldve have own some of the responsibility and waived the last 2 payments bc the employee fail to tell me that he could not set me up on auto pay until the equipment issues was resolved!Business Response
Date: 01/06/2023
January 6, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18666300
Complainant: *************************
Vivint Account #:*******
Date of Agreement: 6/27/2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** explains that her account was not placed on auto-pay as requested. As such, the account became past-due. ************** is requesting a billing adjustment.
Vivints records confirm that Ms. ****** account was not placed on auto-pay when it should have been per Ms. ****** request. As such, a refund of $325.73 has been issued and will be received within **** business days. Ms. ****** account is now current and on auto-pay.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a home on May 14, ***** and the house was equipped with Vivint home security (I have been ADT security customer since 2017) So I called ********************** to have the system put into my name since I am the new owner of the house I paid $150 for the service but the service never started because of customer service issues, So ********************** refunded me after 2 months but they kept saying I was a customer, the service NEVER started and was cancelled May 31, 2022 which was "started May 30, 2022 (1 day) NO SERVICE instead Vivint has been trying to make me pay for service that I don't have and report me to the credit bureau Vivint claims I owe $424.43 for who knows what I don't have their security system or service I am a loyal ADT customer and has been since 2017 and only contacted Vivint May 28, 2022, Vivint is constantly calling me and sending my these unknown payment requests for something I don't have nor want to haveBusiness Response
Date: 01/06/2023
January 6, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18664993
Complainant: ********************
Vivint Account #: *******
Date of Agreement: June 10, 2022
To Whom It May ***************** have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ***** and a resolution has been agreed upon. At this time, Vivint has removed the account from collections. The Vivint account will remain closed. Ms. ***** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 01/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************Initial Complaint
Date:12/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Looking into switching security companies. The salesman, *********************************, is a total yes man and made up promises to secure my business. He quoted me $2200 if I pay in full for equipment. The tech came today and they wanted $3900. The call was recorded and ********************************* says he cannot look into the calls. I also contacted his supervisor, ***********************, and he has been silent. There is a reason why these calls are recorded. They already took my money for the first month and now trying to up It an additional $12 a month. ********************************* has played a total scam to get business and lie to climb his way out. The call recording will prove everything with accuracy. I want to use this company because I heard supposedly they are good. The techs are good but the sales side are total used car salesmen to make some money. Just want the mto honor the price and quotes they gave me.Business Response
Date: 01/06/2023
January 6, 2023
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18664850
Complainant: ***************************
Vivint Account #:*******
To Whom It May ***************** have reviewed the information provided by ********************* and appreciate the opportunity to respond.
In his complaint, ********************** explains that she was sold the service under a certain cost, however, at the time of install, the cost was higher. ********************** requests a billing adjustment.
Vivints records indicate that ********************** is currently working with Vivints Customer Satisfaction team. A Legal Representative has also contacted ********************** via email in case he has any further questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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