Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,062 total complaints in the last 3 years.
- 2,795 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company failed to mention the 5 years that lock you in. Their charges were more than initial quoted. They sent you the replacement parts to fix broken equipment yourself not a technician unless you keep complaining.
Business Response
Date: 12/28/2022
December 28, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18627028
Complainant: *************************
Vivint Account #: *******
Date of Agreement: July 22, 2022
To Whom It May ***************** have reviewed the information provided by Mr. ************************* and appreciate the opportunity to respond.
In his complaint, **************** explains that Vivint failed to mention he was in a 5-year contract, and he was charged more than the initial quote. He further explains that he was sent part to fix his system himself not a technician. **************** desires a refund.
At this time, Vivint agrees to waive Mr. ******* past due balance of $28.33.
Vivints records show that **************** and ******************************* signed a Purchase and Services Agreement upon installation of their Vivint system with the initial term of sixty (60) months. This shows a monthly services fee of $49.99, and total equipment fee of $1,960.10, plus applicable taxes, during that term.
A notice of cancellation was received on November 9, 2022, and the account was cancelled on December 9, 2022. Vivint agrees to the above resolution, Mr. ***** **************** have no further obligations to Vivint, and no refund is warranted.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Equipment was paid off over a year ago account was supposed to be closed in *******. House was sold Sept 2020. Vivint keeps giving run around asking for more money. Everyone I speak to is clueless and says they'll resolve. Now Vivint is saying account is almost 90 days overdue. Want this bs resolved immediately so it doesn't affect credit.Business Response
Date: 12/28/2022
December 28, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18626393
Complainant: ***************************
Vivint Account #:*******
Date of Agreement: 8/1/2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** explains that she previously requested cancellation of the account, however, it has remained active. **************** requests cancellation of the account.
To assist ****************, Vivint has cancelled her account.
However,it should be noted that ****************** account was not cancelled because the takeover process with the new homeowners was not completed. As such, the account remained active. Despite this information, Vivint agrees to the resolution above.**************** has no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We moved our contract to the owners of the house at **** ******************, ******************** . This was suppose to stop our payments. Vivint is still trying to bill **.Business Response
Date: 12/27/2022
December 27, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18626073
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: August 17, 2019
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the remaining monitoring contract and its associated fees without penalty. ************ may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were satisfied with the service until October 2020 when when we started getting bad alarms . When we talked to them the said system was out dated. They sent someone to replace a part but did not have the correct batteries so he would return at a later date. He never did. February 2020 we called and canceled but the continued to auto braft the charges. I called again. They told me my wife would have to fill out a form that they would send her so we waited. This was my falt because I had forgotten about it. Icalled them again a few months later and they sent the forms by email. She filled them out and submitted them so I called them and let them know in July 2022. They said they would probably charge us that month but would return the payment after the paperwork. The continued to withdraw the money until I put a stop payment at bank in October 2020. Now the are calling 3 times a day say we owe them past dues. We have paid for 18 months after canceling $53 a month. When We have talk to them number of times they will not cancel . All they say is send a copy of the cancelation. When she filled it out all it says is cancelation sent. so I don't know what else to do.I have payed a lot of money for no service in 2 years. Thank you for any help.the phone number they call me on is ###-###-####Business Response
Date: 12/28/2022
December 28, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: **** ******
Vivint Account #: *******
Date of Agreement: June 21, 2012
To Whom It May Concern:
I have reviewed the information provided by Ms. **** ****** and appreciate the opportunity to respond.
In her complaint, Ms. ****** explains that they contacted Vivint to cancel her account and was told to fill out a cancellation form. She further explains that the form was filled out, but they were still being charged and had to put a stop payment at the bank. Ms. ****** further explains that they are now being contacted about a past due balance.
At this time, Vivint agrees to cancel Ms. ******’s Agreement and has waived her past due balance of $167.15.
Vivint’s records show that Ms. ****** contacted Vivint to cancel her account on August 24, 2022, and was instructed to send a notice of cancellation. A notice of cancellation was not received, however, Vivint will accept this complaint as Ms. ******’s notice of cancellation.
Vivint agrees to the above resolution, Ms. ****** has no further obligations to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My fiance purchased Vivint'cameras and security system after a failed attempt at using ADT blue. The salesman lied to us and told us that the system and cameras would undoubtedly work without issue because they run off a cellular signal. We found out months after it was installed that that was a lie. Approximately a month after the product was installed our cameras went offline and we had to place several phone calls with either no help or no one answering their phone lines. Multiple attempts were made to follow the mobile and system instructions for how to fix the issue with no luck. When we finally got help, we were told we would need to speak with a specialist who would contact us within 48 hours. We never were contacted by said specialist. We called again, multiple times and eventually we were told we needed to have a service crew come out because it was discovered that the air bridge was never installed like it was initially supposed to have been (it was also part of the $4,000 in financed equipment). As a courtesy we were told we weren't going to be charged a fee as a courtesy despite it being the company's fault. Furthermore, we were told we had to wait 48 hours to schedule service. Again, no one contacted us so we had to contact them again. The crew came out and fixed the system and it worked for about 2 days before crashing. We since have had no luck getting in contact with anyone to fix it. Also, the company financed the equipment though myself and not my fiance. I never authorized this either. Overall we are not happy that we were lied to, scammed for our money and we are not getting the services we paid for. We want them to come take their equipment back and issue a refund for all payments that they have collected.Business Response
Date: 12/27/2022
December 27, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18624508
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: July 26, 2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to remove the Vivint equipment. Upon removal of the equipment Vivint will cancel the remaining monitoring ******************* line of credit and their associated fees without penalty. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We installed Vivint cameras approximately 4 years ago. Over time, one or more cameras have had to be replaced. The last time, probably in October 2022, the representative we spoke with said the cameras would no longer be warranted because they were obsolete and she suggested new ones. We purchased the cameras, believing it would be in our best interests. When the technician came out, he indicated that we were told an untruth and that in fact, the cameras would be warranted and repaired. His name is ******. We decided to go ahead with the purchase because the existing cameras were older. The representative that sold us these cameras gave us a price that was ****** lower than what ****** was to collect. He spoke with someone in the billing ***** and the price was dropped to what we were told. He had us sign a contract, stating we would receive a copy by email. To this day, we have not received the contract, even though I have called repeatedly. We have been charged for equipment not received. We called several times and were told the charge would be taken off, but it wasn't, forcing us to contact our credit card with a dispute. They accepted our complaint and removed the charge from our bill. We have been paying ***** for the past 4 years for monitoring of our equipment. Now, without even telling us, they are charging us ***** per month. I have called several times to get this charge reduced. I spoke with ****** on 11-14-2022 and ***** and ***************** on 12-20-2022 and finally ********, also on 12-20-2022. The reason for these multipule names is because I can never get a straight answer and am continually passed from one rep to another. ******** finally gave me a confirmation number 0f CA-********* stating he would send it to billing to get this charge corrected, however, he could not guarantee it. These reps never write down when they have spoken to me, leading to frustration.Business Response
Date: 12/27/2022
December 27, 2021
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18623946
Complainant: ******************************;
Vivint Account #: *******
Date of Agreement: July 13, 2019
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ************** to resolve his concerns.
At this time, Vivint agrees to keep Mr. ****** service fee at $26.63. ************** may contact ********************************** / ************) directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Customer Answer
Date: 03/13/2023
In December of 2022, I filed a complaint with the Better Business Bureau regarding charges that were not in agreement with my home monitoring system. The complaint number is: ********. The complaint was closed when the company agreed to drop the charges back to the $26.63 we were previously paying. I believe the resolution is posted on the BBB website. I received a statement today in which the company is again trying to raise my monthly monitoring charges to $33. 77. I am still prepared to cancel my monthly agreement with Vivint, should they decide to not honor the price of $26.63 we agreed upon a few months ago.Business Response
Date: 03/16/2023
March 16, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18623946
Complainant: *************************;
Vivint Account #: *******
Date of Agreement: July 13, 2019
To Whom It May ***************** have reviewed the additional information provided by ***************************** and appreciate the opportunity to respond.
Vivint agrees to keep Mr. ****** service fee at $26.63. ************** may contact ********************************** / ************) directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been trying to cancel our service since November 10, 2022. We've tried by phone 4 times and all they do is put us on hold and never answer the call. Example: this morning we received a call from the ********************** and they transferred us to the *********************** (which I think is non-existent) and once again I was placed on hold. I gave the phone to my husband and I took a shower and got dressed, still being on hold, We finally hung up. The equipment has been disconnected and hanging off the wall since the problem we had in November.Business Response
Date: 12/27/2022
December 27, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18623478
Complainant: *************************;
Vivint Account #:*******
Date of Agreement: May 29, 2013
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the account effective November 15, 2022 and to provide a refund from any payments made from that date forward. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 12/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:12/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached documentCustomer Answer
Date: 12/21/2022
Response: I wish to terminate my customer relationship with ********************** ****
Their business practices are too unreliable to assure me that Vivint has my best home security interests as a priority. If any member of my circle of friends asks me for advice about electronic home security monitoring companies in the future, I will never recommend Vivint as a reliable service provider; they have failed to back up their product/service for my home.
**************************, M.D., PhD
******, *********
Business Response
Date: 12/27/2022
December 27, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18621874
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: October 3, 2015
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has cancelled the account of ****************, he has no further obligation to Vivint. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that the resolution to cancel my customer contract is satisfactory to me.I would like to request that the **** BBB post my previous notice to the BBB on the BBB website, and if possible, on the ********* BBB website as well since Vivint caters to ********* customers. I find that Vivint's business practices for ********* customers are unethical and inconsistent with their online promises to be of service and to address/fix any problems with their home security system, since they do not have any ********* resident technicians to problem solve issues.
Sincerely,
*****************************************, PhD735 ***************
******, ** 55804
Initial Complaint
Date:12/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a failure of our Vivint system one night at 1am. A back door sensor was triggered. The police were called because the siren on the smart hub never sounded. We were all sound asleep and had no idea anything was wrong. Imagine my disappointment with a security system that is faulty and goes off at 1am but does not sound the siren. I have three small children at home and rely on this system to keep us safe. Thank god my smoke detectors arent as terrible as the Vivint smart home system.I called furious and wanting answers around 1:30am. I spent over an hour speaking with a representative and was told on the line that I could cancel with no penalty. The next week we removed the Vivint system, filed paperwork for cancellation and had hired and installed a new security system.To my surprise I was charged the following month for the Vivint service. I called and asked what was going on. I was informed that Vivint would not honor my cancellation paperwork and would still charge me for the next **************************************************************************************************** 2 months of service for free. Keep in mind they say I need to pay them $600+ to cancel or theyll keep charging me for the next 16 months for a system we removed and replaced after our horrible 1am experience And after the representative informed me I could cancel with no penalty ************ does not have clear policies and their overnight emergency response employees are not trained well. They are dishonest and have purposefully misled me about my options for cancellation, even after a 1am failure of their equipment endangered the safety of my family. Vivint should allow me out of my contract at no charge as they said they would. 2 free months is unacceptable and I am not going to fall for the trick. They should honor my full cancellation request so we can part ways amicably.Business Response
Date: 12/27/2022
Tell us why here...December 27, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18618419
Complainant: ***********************
Vivint Account #:*******
Date of Agreement: 10/11/2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** explains that he is having trouble with his equipment.**************** is requesting cancellation of his account.
At this time, Vivint is willing to cancel Mr. ******* account without penalty.
Vivints records show that on October 11, 2019, **************** signed a Purchase and Services Agreement with an initial term of 1 months. Vivint spoke with **************** regarding his alarm service in April 2022. **************** represented that he was interested in extending the term of his Agreement. Based upon this representation, Vivint offered a 24 month extension to which **************** agreed. Indeed, Vivint read the following statement,after which **************** responded affirmatively:
You understand that this call is being recorded, and you agree to extend the term of your agreement 24 months from today. No other provisions of your agreement have been changed and this amendment constitutes the new agreement between you and Vivint.
Despite the information mentioned, Vivint agrees to the resolution above.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please let me know when the account has been cancelled without penalty as mentioned above.
Sincerely,
***********************Initial Complaint
Date:12/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
- 12/20 Power went out, upon returning the Vivint panel is saying it is not connected to AC power - Contacted vivint support, who insisted i find a "transformer" that was plugged into the wall somewhere that connects to the panel - This transformer is impossible to locate, when the system was installed its possible that they either wired the panel into the switch right next to it, or otherwise hid the transformer/outlet because its nowhere to be found - ********* at vivint support told me to go find it several times, not listening or working through alternate solutions. He then told me it was the customers responsibility to know where Vivints tech people installed the equipment. - vivint has me locked into a 5 year contract, and now since i cant find the thing that they hid, i have a useless non-working system - the only possible solution now is for vivint to send a tech to figure this out. But to do this, they will charge me for the visit. Despite the circumstances, and theres no way to troubleshoot - they are charging me to simply have their pricey product functioning - I would like Vivint to refund the cost of the visit - I would also like Vivint to consider a severance of our relationship, where a prorated amount of the hardware i paid is refunded to me (i paid the full $4000 to Fortiva), as well as ceasing monthly/quarterly payments and let me find another provider who actually stands behind their product when it isnt working, doesnt blame the customer for their tech doing strange things. - if they want to keep all of the hardware $ and the 5 year contract thats fine, just refund cost of visitBusiness Response
Date: 12/27/2022
December 27, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18618527
Complainant: **********************;
Vivint Account #: *******
Date of Agreement: February 1, 2022
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has agreed to send a technician free of charge to resolve the panel power issues. ************ may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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