Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,063 total complaints in the last 3 years.
- 2,801 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We got the Vivint system for our new house this year 2022. The cameras haven't worked properly from day one. I've contacted vivint multiple times regarding the cameras not working properly as they "go offline" so often and don't record because of it. After having 4 different technicians come out and also buying the DVR that they promised would correct the camera issues and also record 30 days straight uninterrupted, they still were not working/recording throughout the day. December 7th I called Vivint again to cancel with them due to our home being unprotected for months now and already had 4 techs come out who couldn't get it working. I got transferred to the "white glove team" and within that team was transferred 3 times. Rebecca was the last person I spoke with from the advanced issues resolution team. She agreed with getting it canceled for me calling our home "unserviceable". As she went to proceed she noticed I had 4 techs come out and she stated to me I would have to have at least 5 techs come out for her to cancel and release us of our contract and financing. She stated if this final tech can't get it working then call back, she would leave detailed notes, and our contract and financing would get canceled. Friday December 9th 2022 the tech comes and adds more equipment, he leaves that evening and says he hopes it helps if it doesn't give support a call again. Within the first hour after he left the cameras were already cutting out again not recording so Monday December 12th 2022 I called back to let them know and to finish the cancelation as they promised me. After a 2 hour phone call again and transferred to 3 different people again they stated there was more they could try and wanted to sent a 6th technician out and refused to cancel as we were promised by Rebecca. We've had damage to our property and a package stolen from our front door just within this last month that not only one, but two cameras didn't record and left our home unprotected.
Business Response
Date: 12/19/2022
December 19, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** **********
Vivint Account #: *******
Date of Agreement: May 14, 2022
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** ********** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted Ms. ********** to resolve her concerns. Ms. ********** may contact Vivint’s representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 12/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, pending actions to be completed on their end.
Sincerely,
****** **********Customer Answer
Date: 04/17/2023
About April/May of 2022 we signed up with Vivint for home security. From day one our equipment didnt work properly. After months and months of calls and techs coming out to try to fix the problem nothing worked. Their last resort to us was adding a DVR equipment they said would fix all our problems, this was added in December 2022 to our equipment plan with citizens pay and still didnt fix our problem. After all final attempts Vivint finally cancelled our contract, picked up all equipment and paid citizens pay back for the equipment, all except $52.50 for some reason. We started getting daily calls from citizen pay claiming we still have a balance. I contacted ***************, from vivnt legal team who Ive worked with to get this all done to begin with. I have sent all proof that was asked of by them regarding this remaining balance they failed to pay in full and I have been ignored. Im tired of the harassment from citizens pay due to Vivint not paying the full balance to begin with. Im tired of being the middle man between the 2 companys with still no results. This is now effecting our credit, we get daily calls from citizen pay and all Vivint needs to do is finish paying citizens pay the $52.50 for their equipment that they already took back from me.Business Response
Date: 04/21/2023
April 21, 2023
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18564731
Complainant: *********************************
Vivint Account #: *******
Date of Agreement: May 14, 2022
To Whom It May ***************** have reviewed the additional information provided by ************************************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ************************ to resolve her concerns. Vivints record indicates that a notification has been sent to Citizens Pay to close out the remaining balance of $52.50. ************************ may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ever since we switched to vivint we had had nothing but problems. I wish we would of never switched from our old company. Most of the time the app kicks you out without notification during that time the system is not recording or letting you know any notifications are happening at your house. I called several times about this issue and was told they are working on a update. Mind you every time it kicks you out you must re enter all your personal information again. The visibility is also horrible, I remember when the sales rep stopped by our house he showed up a video on his ipad of how our recordings will look. Well they lie, most of the time the system stay offline please reboot or loads forever before we can even look at whatever is going on at our house when we get a notification. When we press to talk on the camera it always kicks us out as well. I have asked to cancel but of course I get threats that I will go into collations if i don't pay for the equipment., I have explained that I would be more than happy to return all their equipment as long as I am not a customer anymore. Every month I am paying over $100 for a system I hate and will never recommend.Business Response
Date: 12/16/2022
December 16, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18565338
Complainant: *******************
Vivint Account #: *******
Date of Agreement: May 5, 2022
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
In her complaint, ************ states that she has had nothing but problems since switching to Vivint. She states she has issues with the app kicking her out and not giving her notifications. As well as visibility and connection issues with the cameras. ************ states that she has requested cancellation but was told she will be sent to collections if she does not pay for the equipment. ************ desires a billing adjustment.
A Vivint representative has attempted to reach ************ via email in efforts to resolve this matter. Vivint offers to send a technician free of charge to resolve the system issues, and four (4) months of free service for the inconvenience.
Vivints records indicate that ************ signed a Purchase and Services Agreement (Agreement) on May 5, 2022. Records show ************ contacted Vivint to request cancellation of the account due to camera issues May 19, 2022. Records also indicate June 28, 2022 a technician was scheduled for connection issues with the panel. Records show that December 3, 2022 ************ contacted Vivint to let them know she was having issues with her app, where she was advised to wait on an update that was being released to resolve the issues.
With the information listed above, Vivint offers to send a technician free of charge and four (4) months of free service. ************ may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother opened a Vivint Account in 2020. I was not home nor have I lived with her since I left for college in 2015. In mid 2020 I get a notice on my credit report saying that I opened an account. After calling Vivint they assured me that it was closed because I was not there when it was set up. Last week I get a letter saying I know owe collections $1200. I never consented to an account. I have never signed any documents nor received any documents, I do not have access to the account. I know nothing about it. At the time I was a 23y/o college grad living in an apartment. Why on earth would I purchase a several thousand dollar alarm system. So I am not sure why I am now placed in collections. I have called Vivint several times and have been hung up on, sent to voicemail and nothing very productive has come of it. Please, please help me resolve this issue. And its disappointing to that a company as large as Vivint scammed my elderly mother and took advantage of someone looking for security.Business Response
Date: 12/19/2022
December 19, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18564079
Complainant: ***************************
Vivint Account #:*******
Date of Agreement: 7/21/2020
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** regarding her concerns.Vivint has closed the account with collections. ************** and her mother have no further obligation to Vivint and their credit will no longer be negatively affected.************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/3/21 Vivint came to the house and the representative ********************* stated that they wanted to put in a new alarm system through Vivint and would buy out what we had left on Alder. They never followed through on paying off Alder contract. They basically scammed us and we are paying for two alarm systems.Business Response
Date: 12/19/2022
December 19, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18563666
Complainant: *************************
Vivint Account #: *******
Date of Agreement: May 2, 2021
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
In her complaint, ****************** explains that the sales representative never followed through on the promise of paying off their Alder contract. ****************** desires a refund.
A legal representative from Vivint has attempted to contact ****************** via email and phone. Vivints record indicates that the sales representative approved a buyout of up to $1000.00 to pay off *********************************** previous security system. Mr. ***** ****************** may contact Vivint with their final payoff documentation from Alder for up to $1000.00.
Vivint agrees to the above resolution. Mr. ***** ****************** may contact Vivints representative directly if they have any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The end of April or early May a sale rep come to my home to sale me a Vivint security system. I was told that I wouldnt have to pay for the installation and the activation, which wasnt true. I called Vivint with the false info I was giving for the sale, they did nothing. Since I got this system installed it hasnt worked properly. Ive been having the same problems since the first week of install. They keep sending techs to my home to fix the problem which the problem is that it doesnt stay connected to the internet from the control panel. I been calling them for this problem since week 1 of installation. For the last 3 service calls speaking to a supervisor they keep saying if it doesnt work this time we can pick it up. I just recently had a tech come out for the same problem again on 12/7/22, it will worked for 1 day. So , here we go again calling to let them know that its not working. This Supervisor said I can send a tech back out to see if we can resolve the problem. I told her thats not going to work, *** had about 5 or 6 tech to fix the same problem I been having since its been install, I need yall to come pick it up. The supervisor told me we can cancel the service but you will still have to pay for the system for 52 weeks. That make no sense , the system doesnt work for me and it hasnt work since I got but only for a month counting all the days its been down. One of the tech advised me that its not working because there are no fiber optic in this area. So, if you know its not going to work in my area why strong arm me to pay for the something that not working. I need this company to do the right thing. Its unreal!!! They really have poor business practices.Business Response
Date: 12/16/2022
December 16, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18563048
Complainant: *********************;
Vivint Account #: *******
Date of Agreement: April 23, 2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that she was told by the sales representative that she would not have to pay for installation or activation, which she states was not true. ************** states that the system has not worked properly since installation. She states that technicians have been to her home, but the issues have only been temporarily resolved. ************** desires to be contacted by the business.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint offers the removal of the installed Vivint equipment, cancellation of the remaining monitoring contract and equipment line of credit and their associated fees with no penalties to **************. ************************* the contract signer of the account will need to contact Vivints representative **************************************** to confirm the cancellation of the account and provide a Notice of Cancellation.
Vivints records indicate that ****************** signed a Purchase and Services Agreement (Agreement) on April 23, 2022. In section 5 of the agreement it states that Vivint does not warrant that the system will always detect or operate. Also in section 5 it states that Vivint will provide service / repair of the system as soon as possible within normal business hours once an issue has been reported. Records show that after several attempts to repair the system July 21, 2022 ************** reported the system still not working and was told that if the problem persists after another technician the account could be cancelled without penalty.
With the above information Vivint offers removal of the equipment and cancellation without penalty. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 18 2022, I was under the impression that I was going to be paying vivint directly NOT APPLY FOR A LOAN. My credit dropped 60 points. I would have used a CC, he said no interest and a soft check, sounded fine. Then a hard check and a loan pops up on my credit report. I called Vivint, they said they couldn't do anything. Allso, the total cost was higher then what we agreed to, I was told I'd be able to see all the Cameras with one monitor even though we have a few monitors. I specifically asked a few times and he said that yes I can. Turns out only on the phone I can do that. My credit was in the high 70s, I worked hard for that. What needs to be done to reverse this? My mom lives in the casita, she had issues with the price as well. I'm more upset about the loan then the price. You don't just ********** without be very clear about it. It all happened kind of fast kind of a feel. Like.. what? Very good tech, experienced and knowledgeable. Too good and knowledgeable for these things to be accidents, or misunderstandings on my part. These guys work on commission so they have to be good, I can dig it, that's why the price thing was whatever. But there is no way I'd take out a loan for a few grand. I wanted to buy a Razor for the desert, that's when I noticed the credit drop.Business Response
Date: 12/16/2022
December 16, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18557929
Complainant: *******************;
Vivint Account #: *******
Date of Agreement: April 21, 2022
To Whom It May ***************** have reviewed the information provided by *********************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ************** to resolve his concerns. ************** may contact Vivints representative directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used to be a Vivint customer. My wife and I had ********************** home ********************** on 2 homes in the ***********. area. We had one on our home in **************** and other system on my mother-in-law's home in ********** **. We had the system canceled on my mother-in-law's home 5 years ago in ********** when she moved in with us in the ***** home due to health reasons. We then sold our home in ***** over a year ago to move to southern Ca. The new owners did not want the Vivint system. The new 55+ community We moved to would not allow a security system in our new residence. We had to cancel service with Vivint. We contacted Vivint, and had to pay the early termination contract fee, as well as the remaining balance of the equipment. We were instructed to also send a reason for termination email. We followed all instructions given by the vivint rep. **** informed us that our contract was successfully terminated. This is why we were surprised after 6 months we began receiving late notices for monthly service fee on an account that has been canceled. We tried to talk to the company who passed us from one rep to another with no results. We then filed a BBB complaint. We got a response from Vivint through the BBB complaint that the issue will be resolved and the account will be officially closed. No further action needed on our part. Hallelujah!! we exclaimed, Finally it's done. NOPE! Now approximately 6 months after the BBB proposed resolution we are getting more notifications of being past due on an account that is not active, nor even installed, *********** being provided. (**** have not provided service to us since July 2021 since the home in ***** was sold and the equipment was removed.)Please stop the harassing statements and collection calls on an account that has been legitimately CLOSED. Don't cause us to have to take legal action on something so simple to fix. The frustration and aggravation this is causing is very unhealthy.Business Response
Date: 12/16/2022
Tell us why here...December 16, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17607749
Complainant: **** And ***************************
Vivint Account #:*******
Date of Agreement: 5/10/2015
To Whom It May ***************** have reviewed the information provided by ***************** and appreciate the opportunity to respond.
The account has been cancelled with a zero balance. Vivint apologizes for the inconvenience this has caused.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The purpose of this correspondence is to resolve a personal and property security issue with Vivint, Inc. Beginning October 10, 2022, my security system located at ******************************************************************************************************* has been malfunctioning. On at least three occasions I called Vivint, Inc., and reported the system was malfunctioning. I requested a technician to come to my home and troubleshoot the system. Instead of having a technician, come by to troubleshoot the system, Vivint, Inc., asked me to troubleshoot the security system. I tried to the best of my ability to troubleshoot the system by changing the batteries and performing a visual inspection. Although the system was malfunctioning, three months of payments were deducted from my account to pay for the security services. For three months, my home was left unsecured, and my safety was at risk during the day and the night. In addition, the Vivint Security system kept sounding a system warning alarm. This constant warning alarm created undue stress and anxiety.On December 3, 2022, a technician to my home and changed the sensor on the front door; however, the system continued to malfunction. After this technician, left my home I received a telephone call requesting a payment of $49.00. I informed the caller that the system was still malfunctioning. I refused to pay for a site visit when the problem continued unabated. Finally, on December 10, 2022, a Vivint, Inc. technician came to my home and determined the Vivint Smart Lock was malfunctioning and had to be replaced. After three aggravating and frightful months, my security system is functioning, and I feel secure and safe in my home.Because of the lack of technical assistance, I feel I should receive a full refund for the three months in which funds were deducted from my account or I should receive three months' credit on my future bills.Business Response
Date: 12/16/2022
Tell us why here...
December 16, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18555650
Complainant: *********************
Vivint Account #:*******
Date of Agreement: 6/18/2010
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
At this time, Vivint has agreed to issue a refund of $154.41 which she should receive within 7 business days. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/10 a call was made to me about a past due balance. The conversation included I was past due for a loan. I was confused because i did not know of any loan I was in. When I asked some clarifying questions the operator said I was in a loan for vivint equipment. This was not told to me by the vivint representative. The way he explained was I could cancel and return the equipment without charge. If i knew a loan would have been taken out on equipment I would have never purchased Vivint. I am renting so it makes no sense right now to finance security equipment. He did not explain it was a loan. I would like to return the equipment and stop services.Business Response
Date: 12/14/2022
December 14, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18555187
Complainant: ********************
Vivint Account #: *******
Date of Agreement: August 19, 2022
To Whom It May ***************** have reviewed the information provided by Ms. ***** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ***** and a resolution has been agreed upon. At this time, Vivint has agreed to removal of the installed Vivint equipment, upon removal of the equipment Vivint will provide cancellation of the remaining monitoring contract and equipment line of credit and will waive their associated fees. Ms. ***** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:12/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Salesperson showed up to new home unsolicited.Business Response
Date: 12/16/2022
Tell us why here...December 16, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18555123
Complainant: *********************
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** explains that Vivint sales representative knocked on his door unsolicited.
Vivint has added Mr. ****** address to Vivints Do Not Contact list.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 12/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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