Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,040 total complaints in the last 3 years.
- 2,794 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a home security system from this company. We had no issues with the service but when it came time to cancel we have spent hours on the phone and they act like it is the first time they have heard from us. We closed on a home sale (where the system was in place) in April 2022. We cancelled shortly after. We have been harrassed by phone to upgrade the system (complaint filed with Vivint), received alarms after we closed the account, had to fight for a credit promised upon closure (after many calls, they listened to recordings and granted credit) then in August, long after closing they began billing us again!! $20.73 on CNX *************** and $41.47 on CNX ***************. I have not asked the bank to cease payment as they promised a refund check in 5-7 days - this was weeks ago. Never received. I did not ask for an electronic refund due to the fact that I wanted my debit card completely removed since I feel it is illegal that they began to charge me again for a system that was closed and reopened by them with unacceptable charges/permissions.
Business Response
Date: 11/29/2022
November 29, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18463093
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: January 22, 2018
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the account effective April 7, 2022 and to refund the payments made from April 7, 2022 to current in the amount of $62.20. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I emailed to cancel, as I was instructed to, 6/30/22. I was charged $65.97 again on 7/226/22. I called and they stated that when you cancel it doesn't cancel for 30 days. I was to receive a credit of $59.59 for a prorated refund. I am currently on hold on my 17th call to get this credited. I have talked to 22 agents and two supervisors. I have been told numerous stories. 1-a check has been mailed in Aug. 2-refund was rejected by my bank 3-credit was "recalled". 4-previous agent didn't request the refund properly...who was suppose to be a supervisor. Call back to speak to the supervisor and the agent states they are so busy and that they can't call me back.Business Response
Date: 11/28/2022
November 28, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18456418
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: July 28, 2012
To Whom It May ***************** have reviewed the information provided by ********************* and appreciate the opportunity to respond.
A Vivint representative has reached out to ********************* in order to assist. Vivints representative is processing a refund to ********************* in the amount of $59.59. ********************* may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I told the customer service representative what I wanted and what I didn't want and they sent me what I didn't want and are holding me to a contract plus the equipment that they sent me does not work I have called Vivint several times to resolve this issue they continue to hang ** in my face and tell me oh well I'll talk to representative and told them that I wanted two outside cameras I told them I did not want any door sensors or video doorbell and they told me all that was included in the package that I wanted and also told me to call Vivint when I got the first package to arrange for a technician to come out and install the outside cameras I asked several times for my money back the equipment does not work and they refuse to give me a refund or even try to resolve this situation also I never signed a contract nor did they ever show me one but they said that they're holding me to a contract that they never told me aboutBusiness Response
Date: 11/28/2022
November 28, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18454681
Complainant: *********************
Vivint Account #: *******
Date of Agreement: September 29, 2022
To Whom It May ***************** have reviewed the information provided by Mr. *** and appreciate the opportunity to respond.
In his complaint, Mr. *** states that he contacted Vivint and requested equipment. Mr. *** states he was not sent the equipment he requested. Mr. *** states that he requested a technician come to his home and install cameras he did not receive. Mr. *** desires a refund.
A Vivint representative has reached out to Mr. *** in order to assist. Vivints representative is willing to cancel and refund ************ account if he is willing to return the equipment. Mr. *** may contact Vivints representative directly if he has any questions or concerns and to discuss the next step.
Vivints records show that Mr. *** signed a Purchase and Services Agreement on September 29, 2022 after it was sent to his email. Vivints records show that Mr. *** contacted Vivint in October 2022 and was assisted with the installation of the equipment he received and he stated he requested two (2) outdoor cameras. Vivints records indicate that Mr. *** received the *** package that does not include outdoor cameras outside of the doorbell camera. Vivints records indicate that Mr. *** received everything he was billed for. Vivints records indicate that Mr. *** contacted Vivint in November 2022 to request cancellation and a refund of his account.
Vivints representative is willing to assist. Mr. *** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is *************************** this complaint is about harassment on invoice(s) this company keep sending to my wife /. We don't own any Vivint equipment or account. She first received a invoice in September 2022 for $52.38. I called and spoke with someone they stated it wasn't her and will not be getting any further invoice. Well received a invoice in November 2022 called on Nov 15 spoke with someone who couldn't do anything and transfer me to ID ***** no one pick up, left my info on voice recording because that what the person told me to do and that i will receive a call in a few days. Never receive call and i call again on Nov 22 spoke with someone who again couldn't do anything and transfer me again to the special ***** Well I didn't leave any message. This is a form of harassment and would like this company to understand that people have life's and are going to hard times. How could we be compensated for this harassment and why can't customer service correct this situation. The account number to this on the invoice is ***********.Business Response
Date: 11/28/2022
November 28, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18454396
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: May 27, 2022
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ********************** to resolve his concerns. ********************** may contact ********************************** / ************) directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I took over a system and I have nothing but bad experiences. I keep getting hang up on when trying to get technical support. Their response time to alarms is horrible i dont get a call for more than 10 minutes.Business Response
Date: 11/29/2022
November 29, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18453786
Complainant: *************************
Vivint Account #:*******
Date of Agreement: 5/25/2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** via phone. ************** indicated that he would like to discuss his concerns via email. A representative is currently in contact with ************** via email to ensure his concerns are resolved.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Vivint home security alarm system in July 2022 to protect my home it turns out that December 2022 I decided to sell my home and I am moving to an apartment that does not allow security alarm systems to be installed. I contacted Vivint and I asked them to cancel my services since Ill no longer own the ******** no longer need the monitoring nor the equipment. They refused to cancel my account told me that they will sent me a referral that I could refer people to take over my account on social media. They are still going to charge me for monitoring and equipment for a home security alarm system that I am not using and I will not live at that address anymore. That is less than acceptable. Why would I need to pay for equipment and monitoring that I am not using and I do not live at that address?!? that is horrible.. I want this account canceled as it is no longer needed.Business Response
Date: 11/22/2022
November 22, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18448686
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: July 30, 2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that she is selling her home in December 2022 and is not able to take the equipment or monitoring with her. ****************** states that she requested cancellation, but was told she was responsible for the Agreement she signed and the equipment financing she received. ****************** desires cancellation of her account and financing without paying them off.
A Vivint representative has reached out to ****************** in order to assist. Vivints representative is willing to cancel ******************** Vivint account without penalties prior to the payoff of the equipment financing if she would like. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that ****************** signed a Purchase and Services Agreement on July 30, 2022 with an initial term of sixty (60) months. Vivints records indicate that ****************** received equipment financing with Fortiva to cover the cost of the equipment. Vivints records indicate that ****************** contacted Vivint on November 21, 2022 about moving from her home and not being able to take the equipment with her. Per ******************** Purchase and Services Agreement, Section 13, If, at any point during the initial term of this Contract, you fulfill your obligations to pay all amounts owing for the purchase of any equipment pursuant to the **** then you may terminate this Agreement without penalty or early termination fee with thirty (30) days prior written notice.
Vivints representative is willing to assist. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 5th, ***************************** came to my home representing Vivint. He explained that they are introducing the Vivint system in ********** and as part of that promotion I could get a basic system (1 doorbell, 3 door/window sensors, 1 glass break sensor, and 1 smoke detector). He explained that the monthly fee of $80 would be all that I have to pay and (most importantly) I can cancel any time. This was very important and I asked him multiple times to make sure, because I am a foreign national working in the US on a project and when my project came to an end, I can't take their system with me. He assured me, I can cancel with a phone call.The day came, I'm moving. And Vivint tells me that the only way to cancel is by providing a copy of a one-way airline ticket. My work is over, I will be staying with relatives for a few more months, travelling, spending time with them. And it just happens, that the rep "forgot" to tell me that I'm actually buying the system. The amount - over $2000 -, he told me, is how much it would cost me if it were not a promotion. Well, no promotion. If I knew they were actually selling it, I never would've signed up, since I knew I was here temporarily.So now I'm supposed to be jumping through hoops to cancel something I was lied about.And, of course, their rep has since disappeared, he ignores my messages, my calls.You'd think Vivint - similarly to other service providers - would do everything to provide an honest image. Instead, they rely on lying reps to get people stuck in their contract and get rid of their incredibly overpriced hardware - over $2000 for 1 doorbell ($200), 3 door/window sensors ($50), 1 glass break sensor ($50), and 1 smoke detector ($50), the last one was never even delivered/installed. $2000 credit line for a $400 system at best.Business Response
Date: 11/25/2022
November 25, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18448053
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: September 5, 2022
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
At this time, Vivint agrees to cancel Mr. ******** Agreement and Citizens loan if the equipment is returned.
Vivints records show that ****************** signed a Purchase and Services Agreement with an initial term of sixty (60) months. This Agreement shows a monthly services fee of $29.99, and total equipment fee of $2,526.22 that was financed through Citizens, plus applicable taxes during that term. Vivint relied on Mr. ******** representation to ensure he understood his commitments to Vivint as outlined by the Agreement.
Despite the validity of this Agreement, Vivint agrees to the above resolution. ****************** may contact ********************************** / ************) to schedule a system pull appointment to remove Vivints equipment from his home. Following the retrieval of equipment, Vivint will cancel his Agreement and credit the balance owed on equipment loan to Citizens.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rude have not been monitoring my home that I have been paying for told from your supervisor ******* and ****. ******* was supposed to call back today 11/21 never did to compensate for no door sensors nor motion has worked. I have been paying since 8/2020 Then ***** billing rude as ever stated I wouldn't go through this because I would know what to do and started laughing. Loyalty sup ******** offered 120 credit but I've spent way over that amount no credit given paying for a worthless system. ******* loyalty supervisor worthless no help at all I work for a alarm system and I would never treat any of my people the way your workers do. Your techs didn't even know how to troubleshoot I had to assist them. The only person that did help was **** in tech badge ****** he got me a monitor and door sensor sent out. Compensation for a system that has been working no I was on the phone 5 hrs yesterday and 4 hrs today your workers haven't solved anything I regret letting that sales rep that came to my house and lied to me. I should have stayed with Adt.Business Response
Date: 11/28/2022
November 28, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18447771
Complainant: ***************************
Vivint Account #:*******
Date of Agreement: 8/15/2020
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** explains that her system has not been working properly and she requests compensation.
Vivints records indicate that **************** has contacted Vivint about receiving compensation regarding her system not working properly. Vivint offered a 2-month credit which **************** declined. Vivint sent a technician to Ms. ******* home on November 22, 2022 at no cost to resolve her concerns.
To further assist ****************, Vivint has added a 3-month credit to her account in the amount of $121.42. A representative has contacted **************** via email in case she has any questions or concerns.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 11/28/2022
Complaint: 18447771
I am rejecting this response because: nobody has contacted me lies. Also your tech came out and say d the take over that your tech installed has not been working. Your tech representative couldn't even figure out why the system was not working. To know that your company does not make sure your customers are taken care of. How would you feel if you were paying each month and your home not be secured from a company that supposed to Properly install a system that was not . I never declined I said that it was unacceptable to be treated that way.
Sincerely,
***************************Initial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A tech came out on 07/19/2022 to fix my doorbell camera and smart panel. The tech installed a new doorbell camera and a new smart panel, which I didn't ask for, but because the new doorbell camera wouldn't work with the old smart panel he installed a new panel as well. I've been harassed by this company since July 2022. They billed me for a new doorbell camera and a smart panel without my permission. When I signed the tech cell phone, he stated that I was only signing because he installed the equipment. Now all of a sudden someone has put me on a payment plan that I did not authorize. I've been getting threatening phone calls, then they stopped, then it went to text messages, now those have stopped, and now they're sending me bills in the mail stating that I owe them $910 which I don't. They said that in the phone call they listened to the representative tell me that the doorbell camera was covered under warranty, but he couldn't promise me that the panel would be covered, nor did he say that I would have to pay for anything. So they expect me to pay for something that I did not agree to, nor did I ask for. Last week ******** tells me that she was sending me out one of the old panels, but when the tech comes to my home on 11/19/22 the panel never arrived, so he actually came out with nothing, then I get a call from ************ a tech from Vivint stating that he was there at 5:09 pm can I come to the door so that he can uninstall the equipment. I told him someone had already been out, he stated that they couldn't have been out because they didn't take the doorbell camera and I told him that he wasn't supposed to, and the tech was very rude at that point so I hung up the phone. I tried to call Vivint, but the ****************** was closed. I've spoken to 7 different Supervisors who told me that this had been taken care of, and today they tell me that they can put me on a plan, FOR WHAT, I didn't agree to pay for anything. They Never have managers availableBusiness Response
Date: 11/28/2022
November 28, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18447100
Complainant: *************************
Vivint Account #:*******
Date of Agreement: 9/2/2017
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** explains that she was charged an amount for equipment.************** further explains that she never agreed to pay this amount.
Vivints records confirm that ************** did not agree to pay for the equipment. As such,Vivint has waived the fee of $1,092.40 on her account. ************** account balance is now zero.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had to call them several times regarding our service not working properly well receiving very bad customer service and equipment not working properly ! We even had someone break into our home because the equipment was not working properly! we should have to be calling them over and over for the same problems! same scenarios as ****************** I just want them to cancel out what I owe them and cancel my services they have very bad service and bad out-of-state customer service that I have to yell and say other things to them to try to get my needs.Please help us.Business Response
Date: 11/25/2022
November 25, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18446648
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: August 2, 2020
To Whom It May ***************** have reviewed the information provided by *********************************** and appreciate the opportunity to respond.
A legal representative from Vivint has attempted to contact ************** via email and phone to resolve her concerns. Vivints record indicates that a technician was dispatched to **************** home on November 23, 2022. ************** was also offered a downtime credit for the inconvenience. ************** may contact ********************************** / ************) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 11/28/2022
Good morningI did call her back, stated it was a holiday would not be available till this week**************************************;
Business Response
Date: 11/30/2022
November 30, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18446648
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: August 2, 2020
To Whom It May ***************** have reviewed the additional information provided by *********************************** and appreciate the opportunity to respond.
At this time, Vivint is willing to cancel **************** Agreement however, she is still responsible for her equipment loan.
Vivints records show that ************** signed a Purchase and Services Agreement with an initial term of sixty (60) months. This shows a monthly services fee of $44.99, and total equipment fee of $1,536.92 that was financed through Citizen One, plus applicable taxes during that term.
A legal representative from Vivint spoke with ************** on November 29, 2022. ************** expressed that she sent away the technician that was sent to her home on November 23, 2022, as she is not happy with Vivints services and customer representatives. She then requested cancellation of her account and forgiveness of her past due balance. Vivint let ************** know that her past due balance had been forgiven and that her account can be cancelled without penalty. ************** decided not to go forward with cancellation of her account as she does not wish to be responsible for her equipment loan.
Vivint agrees to the above resolution. ************** may contact Vivint if she wishes to cancel her account.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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