Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,041 total complaints in the last 3 years.
- 2,794 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called Vivint multiple times. My key lock batteries need replacing every week and I don't know why. My back door is damaged and i have to get a new door so the sensors will need to be replaced. Why do I have to pay $100 for a tech to come out? I pay too much money for services to have to do things myself
Business Response
Date: 11/22/2022
November 22, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18419942
Complainant: Tenier Sims
Vivint Account #: *******
Date of Agreement: July 30, 2022
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has agreed to send a technician free of charge to resolve the issues with the door lock and door sensor. ************ may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Novemeber 2, 2022 I called Vivint to make changes to my account because I was moving, but was informed by a representative that I could not make the changes I needed because I was under contract. I explained to him that I have not been under contract for several years, he responded by forwarding a contract to my email. The contract sent to my email was signed on 12/13/2019 but is not mine. The representative stated he needed to forward my call to the "Legal dept", where I was to leave my name, phone number, and brief description of the problem in order for someone from the "legal dept." to call me back (according to the representative, " in a couple of days"). So I did, yet no one has called me back. Since November 2, I've called 4 times (November 4, 7, 8, 14) inquiring why no one from the legal team has reached out to me regarding this matter. I've been told they have the wrong telephone number on file - this is FALSE (Vivint has called me several times over the years, and also I left the detailed message on the legal dept voice mail that included all of my current information), I've been left waiting on hold for long periods of time only to be disconnected, and now no Vivint representative will forward me to the legal dept, they've been the only ones at this point trying to make contact with the legal dept when I call, and each time no one from the legal dept. answers, or the Vivint representative sends a chat message to the legal dept but the message gets disregarded. I want to know why Vivint is disregarding this problem?! it's very upsetting that no one has reached out to me about this, and it's causing a delay in my residential move. But MOST of all who signed my name on that contract, and WHEN did that contract come about?! Vivint is dragging this along. I need answers please. Thank you.Business Response
Date: 11/22/2022
November 22, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ******
Vivint Account #: *******
Date of Agreement: July 13, 2013
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ****** and a resolution has been agreed upon. At this time, Vivint has agreed to reduce the monthly rate by $15 permanently. Vivint has also changed Ms. ****** to a month to month basis and voided the contract. Ms. ****** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A sales agent showed up on my doorstep on 06/10/22 selling me a security camera system. I decided to buy just the equipment but since he had offered me financing for the equipment I had to get the service. I told him that I would pay off the equipment in a couple of months and I would not be needing the service then. I was informed that I could cancel anytime as long as the equipment was paid off. He asked me to sign the equipment loan on his Ipad. I paid off the equipment on September 2022 and called Vivint to cancel my service. They told me that I was locked in on a 5-year contract. I told them I never agreed to that and that the sales agent never mentioned the contract. They told me to call the sales agent and work it out with him. I called and texted the agent but I did not get a response. Contacted Vivint customer service multiple times and I was able to contact the agent after but I have not been able to get this contract voided. I feel that I was tricked into that contract with false information. If I had known there was a contract involved I would have never signed up. The sales agent knew I was not interested in the service and he avoided telling me there was a contract. I would like Vivint to void the contract and refund me any charges for the services after October 2022.Business Response
Date: 11/21/2022
November 21, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* ********
Vivint Account #: *******
Date of Agreement: June 10, 2022
To Whom It May Concern:
I have reviewed the information provided by Ms. ******** and appreciate the opportunity to respond.
In her complaint, Ms. ******** states that she was misled regarding her cancellation options. Ms. ******** states that she requested cancellation, but was informed to pay off her Agreement. Ms. ******** desires cancellation of her service and a refund for October 2022.
A Vivint representative has reached out to Ms. ******** in order to assist. Vivint’s representative is willing to assist Ms. ******** with cancellation if she would like. Ms. ******** may contact Vivint’s representative to discuss this matter or if she has any questions or concerns regarding this matter.
Vivint’s records show that Ms. ******** signed a Purchase and Services Agreement on June 10, 2022. Vivint’s records show that Ms. ******** contacted Vivint in September 2022 to request cancellation of her account and in October 2022 with confirmation of her equipment financing payoff.
Vivint’s representative is willing to assist. Ms. ******** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When we originally signed up with Vivint we were told that if we pay off our equipment we would be month to month rather than sign a 5 Year Agreement and we can cancel at any time without penalty. Over a month ago we decided to cancel our service. We called in to Vivint and over a recorded line the lady told us over the phone as well if we paid off our equipment of ****** we would be a month to month customer. We sent in a letter of cancellation toward the end of October and asked for a final bill. **** was never sent. On November 16 we were charged another month of *****. We called in to Vivint and they informed us not only would we have to pay for equipment but also a cancellation fee of over 400 dollars since we were cancelling services early. This was not what was explained over the phone and what the sales rep at the time explained when we signed up for services. Super unethicalBusiness Response
Date: 11/21/2022
November 21, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18415482
Complainant: *******************;
Vivint Account #: *******
Date of Agreement: May 16, 2019
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancellation, Vivint will waive the remaining monitoring contract and its associated fees. ************** is responsible to pay for the remaining equipment fees through Vivint. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:11/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed our business up with Vivint last month October 2022. The we to install 11 cameras 3 inside and 8 outside of the business, and new smart Thermostat that links to your phone 2 Motion Sensors and a new monitor panel. They finally showed up with one Technician to install all of the equipment by himself. He only installed 5 outside cameras the 2 sensors and the Thermostat. The Technician activated the monitor panel to test the equipment the day he was here. The thermostat he installed is not correct and will not link to the phone. The three inside cameras were left sitting around and not installed on the walls. The Sensors were installed. The Technician said he would have to come back to finish the job which he stated would be another 6 to 7 hours. He did come back a week later at 4 pm to finish the job but we close at 5pm so he left without installing anything and he told me to call the ********************* to set a new appointment. I called the next day and was on hold for about 30 mins and the stated that they did not have qualified Technician to come out to finish the job I told them the original Technician said that he would come back and complete the Job but Vivint stated that they needed a qualified Technician to so the job. So that tells me the first Technician was not qualified to do what he had done in the first place. then Vivint stated that I would be charged to have the job completed. The scheduled another appointment for the next day to come between 8am and 4pm, that was a no show no call. I called the scheduling department again and the said they had no one qualified to come out and rescheduled for the next between 8am and 4pm and no show no call. this went on for two weeks with the same excuse of no Qualified Technician. I have called the ****************** 3 times with each time being promised a high priority and all three time no show no call. Here writing you and been on hold for and hour waiting for Vivint to figure this out.Business Response
Date: 11/22/2022
Tell us why here...November 22, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18414992
Complainant: *******************************
Vivint Account #:*******
Date of Agreement: 8/10/2013
To Whom It May ***************** have reviewed the information provided by ***************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel Mr. ******** account and Fortiva account without penalty. Additionally, Vivint has scheduled a system removal on November 28, 2022. A refund of $673.04 has been issued and will be received within 7 business days. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 11/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a contract with vivint to provide home security services. I signed the contract on August 18, 2018 for monthly payment of ***** dollars per month for home security services for 60 months of service. But Vivint started charging me ***************************************************************************************** that the contract was updated from 60 months to 36 months, and they said I will have to pay 78 dollars per month for 36 months and after 36 months my monthly payment will drop to ***** dollars. However vivint continues to charge me 80 dollars per month. I have tried calling them, they keep me on the phone for hours and then hang up without resolving the issue. I want vivint to either honor the initial contract or honor the subsequent contract and stop overbilling me and refund me the extra charges that they have been chargingBusiness Response
Date: 11/21/2022
November 21, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18412508
Complainant: *******************;
Vivint Account #: *******
Date of Agreement: July 29, 2016
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to waive the remaining equipment costs, Vivint also agrees to lower the monthly rate to $19.99. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to cancel my account with Vivint. When I called to do this, which is the only way you can do it, I was told I couldn’t, until I paid off my equipment. I informed them that it has been paid in full since march of 2022. I was then told I still owed for another separate price of equipment. I when I questioned that they then said I am under contract until 2025. I’ve asked for a copy of said contract, and repeatedly get emailed referrals to their business. No contract has been sent. I desperately want my services canceled as they seem very questionable. Thank youBusiness Response
Date: 11/21/2022
November 21, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ******
Vivint Account #: *******
Date of Agreement: July 31, 2019
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ****** and a resolution has been agreed upon. At this time, Vivint has agreed to cancellation of the contract without penalty to Ms. ******, and to waive the past due fees of $71.46. Ms. ****** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a home Aug 15 2022 that had existing Vivint Smart Home Security devices installed as follows:
Front Door and Rear Sliding Door Sensors
Front Doorbell Camera (Missed events regularly despite sensitivity threshold settings and being 10 feet from the Main Panel for signal but required restarts to reconnect on a regular basis)
Front Driveway Camera (Missed events regularly despite sensitivity threshold settings and had POE wireless connection device 15 feet from Main Panel for signal but required restarts to reconnect on a regular basis)
Alarm Panel
Vivint Smart Drive (Doesn't Work and wasn't setup properly upon tech install either)
We were recommended to use the system by the homeowner and subscribing to the monthly fee of $49.99 from Vivint to use the existing system and had a $49.00 panel activation fee to transfer the service to us. Vivint messed this up and cancelled the existing homeowners system early leaving them with no security access for several weeks as well.
We ended up adding a Front Door Lock and Garage Side Door sensor and paid up front for those items so there would be no equipment financing or contracts either. These items totaled 279.99 plus $19.60 taxes paid in full 08/15/2022 on panel activation when the technician Dawson the technician arrived.
Account Number ********** with Service Number *********
I tried to get a copy of the certificate of installation but when I click on the link for it within my support page I get an error:
This XML file does not appear to have any style information associated with it. The document tree is shown below.************ ****** ****** **************** ****************************************************************************
The system has failed to operate as expected and we later found out this was occurring with the previous homeowner too. Vivint promised me a credit on account and failed to do that too.Business Response
Date: 11/21/2022
November 21, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ****
Vivint Account #: *******
Date of Agreement: August 15, 2022
To Whom It May Concern:
I have reviewed the information provided by Mr. ***** **** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted Mr. **** to resolve his concerns. Mr. **** may contact (tari.d**@vivint.com / ###-###-####) directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initiated account takeover/transfer to new homeowners for this account in July 2022. New owners confirmed that on 7/5/22 they had a technician at the home and service was transferred over and operational. They stated in September they had service and had paid at least one bill. I asked them because Vivint was still charging me on Autopay the same fee $41.47 per month that they were also getting billed for and paying too. Vivint was double charging for the same address even though we had canceled/completed account takeover. In July when I initiated this takeover, the rep on the phone confirmed with Citizens One that ALL equipment loans were paid in full and any owed to Vivint. I was charged $28.06 on July 26. I called and Vivint stated it was a prorated final bill. I continued getting charged $41.47 twice more on 8/26, 9/27. I called again and spoke to ****** 10/25 about this, and she promised to get the autopay stopped and refund the unauthorized charges back to July. I didn't get a refund, but on 11/14 started receiving daily calls about a problem with my account. I called that day and spoke to ****** that explained that the new owners had a new account created and that Vivint didn't complete the takeover as promised, and that they had simply entered my address the same but with the state where I now reside, so it resulted in 2 still active accounts. He promised he would get this straightened out and also said he couldn't refund those charges, that he would have to ask for authorization, and for the 4th time total I was asked to confirm I'd paid off the loans! I sent in account cancellation confirmation as instructed and was promised by ****** that I'd bare no responsibility of cancellation charges at all. 11/15 I receive yet another call to call Vivint back about a problem with my account. This is getting beyond manageable. I've called every month and going through the same information over and over getting no help getting this closed and refunded.Business Response
Date: 11/21/2022
Tell us why here...November 21, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18408541
Complainant: *********************
Vivint Account #:*******
Date of Agreement: 9/2/2020
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
In her complaint, ************ explains the new homeowners of the location opened a new account. ************ further explains that her account remained active and continued to be charged. ************ is requesting a refund of monies paid since July.
Vivints records indicate that on November 17, 2022, Vivint cancelled ************** account. Additionally, a refund of $147.90 was issued on November 17, 2022.
A Vivint representative has reached out to ************ via email regarding her concerns. ************ may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our service stopped working over a year ago and my wife called to cancel (6/6/21 Cancel Call was made) and was told the service was cancelled. As I was reviewing our spending i noticed that a direct debit was still being taken out of our 2nd account for Vivint for the amount of $66.47 per/month. This has been occurring since we cancelled, so I called to see what was going on today (11/15/2022). I was told that I had to re-cancel the account to stop the charges and send a e-mail of cancellation. As I have stated we cancelled over a year ago and now i was told that I needed to re-cancel again for a service that has been charging me for a service monthly that hasn't been working or monitoring my home. To continue to charge for a service that doesn't do what it states if fraud, especially when you sent text stating that the system doesn't work. I asked if there was something that could be done and was told that I was out of luck.Business Response
Date: 11/21/2022
November 21, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ******* *****
Vivint Account #: *******
Date of Agreement: September 14, 2015
To Whom It May Concern:
I have reviewed the information provided by Mr. ***** and appreciate the opportunity to respond.
In his complaint, Mr. ***** states that his services stopped working over a year ago. He states that his wife called to cancel the account June 6, 2021. He states that they were told the services were cancelled. Mr. ***** states that Vivint has continued to deduct $66.47 per month from his account. Mr. ***** states that he called on November 15, 2022 and was told he would have to re-cancel the account and send a Notice of Cancellation via email. Mr. ***** desires a refund.
A Vivint representative has attempted to contact Mr. ***** via email in efforts to resolved this matter. Vivint has offered cancellation of the Agreement.
Vivint’s records indicate that Mr. ***** signed a Purchase and Service Agreement (“Agreement”) September 14, 2015. Records indicate that there have been no cancellation requests on the account until November 15, 2022. Vivint’s cancellation policy requires a request of cancellation and a Notice of Cancellation sent to Vivint via email or written mail to process the cancellation of the account.
With the above listed information Vivint offers cancellation of the account. Mr. ***** may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint Legal
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