Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,987 total complaints in the last 3 years.
- 2,776 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Telephone call placed Monday 10/3/2022 to Vivint to cancel service. Equipment constantly fails to work properly. Customer service is horrible. I spoke with a **************** rep names are ******** and ******. I was informed that I cannot cancel because I am in a five year contract. I have paid my equipment off in full and have been a customer since around 2017. I have emails to prove. I had service finally completed when I filed a previous complaint. At that time they renew me in a contract without my knowledge. I am requesting that account be cancelled immediately.
Business Response
Date: 10/26/2022
October 26, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18239794
Complainant: *********************
Vivint Account #: *******
Date of Agreement: June 2, 2020
To Whom It May ***************** have reviewed the information provided by Ms. ********************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ************** to resolve her concerns. At this time, Vivint agrees to cancel **************** account. ************** may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told one price and then months later I get hit with another price and balance with some company I have never heard of.. I was told by the Vivint rep that when I signed for them to check my credit score I was agreeing to this new amount that is almost 4 times more than I was paying before I switched *** sales person said my payments would be the same as brinks but I would pay $700 for the installation and equipment I agreed to switch. Now 6 months later they have another company send me a bill for $2900 This is a clear attempt to do a money grab against senior citizens. I asked the Vivint rep to send me this paperwork I signed on the iPad.. She could not produce it ***y make you sign on the iPad so you cant see and they just make up stuff and send you a bill *** sale person just out right lies to get you to sign the iPad If I owe this much why wait 6 months to start billing me? Its just a scam!!! ***re is no way I would have agreed to pay 4 times as much for a system to just switch to Vivint. ***re is mother that special about their service..Business Response
Date: 10/24/2022
October 24, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18238020
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: February 19, 2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that he was told one price and then a month later he was hit with a different price from a company he had never heard of. ****************** states that he was told by the sales representative that he would be paying the same as ****** and would have to pay $700 for the installation and equipment. ****************** desires correction to a credit report and the balance to be removed.
A Vivint representative has attempted to contact ****************** via email in efforts to resolve this matter. Vivint offers to remove the line of credit for the equipment without penalty.
Vivints records indicate that ****************** signed a Purchase and Services Agreement (Agreement) on February 19, 2022. On this agreement it shows an equipment price of $3446.08. The agreement shows and installation fee of $199 and a down payment of $700.
With the listed information above, Vivint offers to remove the line of credit without penalty. ****************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been a Vivint customer (Account # ********** for over six (6) years. I've been very pleased for the past five (5) years with their service, but in the past year I've accidentally tripped the alarm by opening the door when the alarm was on or burning food and no one called to check-in to make sure we were okay. I've been slightly dissatisfied with their service so, in the past week I contracted ADT to switch over services. When I finally called Vivint to cancel my service, I was notified that I was still under contract for 23 months and needed to buy out the contract. First, I was unaware that I was in a contract because the only contract that I signed with a term was over six (6) years ago and that contract was for five (5) years. Secondly, I was told by a Vivint customer service representative that I had extended my contract in October 2019 when I had not. In October 2019 Vivint contacted me via phone and told me that if I upgraded my service panel that they would be able to reduce my monthly payment from $60 a month to $39.99 so I signed up, but there was no mention ever of a five (5) year extension to my contract. Therefore, Im looking for the BBB to help me end my contract with Vivint and seek a refund for $44.10 per month beginning October 1st because Im unable to cancel my contract and remove the automatic payments.Business Response
Date: 10/24/2022
October 24, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18236535
Complainant: *********************************
Vivint Account #:*******
Date of Agreement: 12/4/2015
To Whom It May ***************** have reviewed the information provided by ********************* and appreciate the opportunity to respond.
In her complaint, ********************** explains that she did not agree to extend the term of her contract. ********************** requests cancellation of her account and a refund for her October payment.
To assist **********************, Vivint has cancelled her account and refunded her October payment which she should receive within **** business days.
However,it should be noted that Vivints records indicate that ********************** renewed her contract in 2019. Despite this information, Vivint agrees to the resolution above. Ms. ******** has no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:10/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had VIVINT smart home cameras/system for a few years. Overall, we have loved it. We live in sketchy neighborhood that has a lot of break ins. I have one camera that is offline in my driveway, one of the most important cameras. I have tried several times to get someone to come out to the house to fix it. I am not able to reach the camera myself. I even offered to pay to have someone come out, and they told me there are no appointments. So I am here paying for this service that I do not get to use. It is very pricey. I also have 2 door locks that are no longer locking that are part of the system. I would just like to have someone contact me to schedule a time to come out and fix the broken things that are not working and that i am STILL paying for.Business Response
Date: 10/25/2022
October 25, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** *******
Vivint Account #: *******
Date of Agreement: August 22, 2018
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** ******* and appreciate the opportunity to respond.
In her complaint, Ms. ******* explains that her driveway camera has been offline, and she is unable to get a technician to fix it. Ms. ******* desires repair.
Vivint’s record shows that a technician was sent to Ms. *******’s home on October 25, 2022, to resolve her ongoing issues. Ms. ******* may contact (tari.d**@vivint.com / ###-###-####) directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The alarm service involves a separate 5 year contract of purchase for the equipment, which I was told had guarantee while I was under this five year contract. Some of the cameras have since stopped working properly and Vivint sent a tech out to my house, who in turn told me the cameras were discontinued. They are trying to sell me new cameras since the ones I am still paying for are discontinued. I refused and reminded the supervisor that the equipment was sold with warranty, so she agreed to have the equipment replaced and the tech placed the order on September 14, 2022. After five weeks of no news I called Vivint bank today. They are now saying that they cannot replace the equipment unless I pay for new equipment, even though I am still paying for the old equipment. Without the equipment working properly, the service is useless, and in my mind, Vivint is breaching the service contract by not replacing the faulty equipment that is supposed to be under warranty. I am exhausted from trying to work with this company and at this point I just want them to release me from the equipment and service contracts with no additional costs to me.Business Response
Date: 10/24/2022
October 24, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: *** *******
Vivint Account #: *******
Date of Agreement: February 13, 2016
To Whom It May Concern:
I have reviewed the information provided by Mr. *** ******* and appreciate the opportunity to respond.
In his complaint, Mr. ******* explains that his equipment has not been working properly and it was sold to him under warranty. He further explains that he is now being told to purchase new equipment as his previous equipment cannot be replaced. Mr. ******* desires a replacement.
At this time, Vivint agrees to dispatch a technician to Mr. *******’s home at no cost to resolve and replace any equipment under warranty.
Vivint’s records shows that Mr. ******* signed a Purchase Service Agreement with the initial term of forty-two (42) months. This Agreement shows a monthly services fee of $60.99, plus any applicable taxes, during that term.
Vivint’s records further show that Mr. ******* first contacted Vivint of his equipment concerns on June 2, 2017, and an over the phone technical support was offered to resolve his concerns. Mr. ******* again contacted Vivint regarding his equipment concerns and over the phone assistance as well as a technician visit on February 6, 2019 was offered to resolve his concerns. Vivint was not notified of any further equipment issues until recently.
Vivint agrees to the above resolution and approves a free in-home technician visit. Mr. ******* may contact (tari.d**@vivint.com / ###-###-####) directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were Vivint customers for almost 4 years, and were up to date in payments prior to leaving our house. We moved to another state for work, and had our services transferred to the new (current) owner of the home. We have been sent to collections for services in the total of around $900 that we were getting charged after we moved. We did not continue Vivint service at our new property as it is a rental. So after we transferred service to the new owner we continually got charged monthly for services we were not receiving. Vivint essentially lost no money in us transferring service (gained a new customer) and honestly we would have used them again when we bought our new home. They were receiving payment from new owner and charging us for services at the same time. We were always loyal customers to Vivint, and I want this collection action ceased, and relieved.Business Response
Date: 10/24/2022
Tell us why here...
October 24, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18234271
Complainant: ***********************
Vivint Account #:*******
Date of Agreement: 12/6/2018
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** explains the new homeowners opened an account with Vivint. **************** further explains that her account continued to be charged and was sent to collections. **************** is disputing her debt with Vivint.
To assist ****************, Vivint has closed her account with collections.
However,Vivints records indicate that prior to the installation of any equipment, *************** signed a System Purchase and Services Agreement (Agreement). Every customer must sign this document, and if a customer does not, ********************** will not enter into an agreement with the customer and will not install any equipment in the customers home. The purpose of the Agreement is to verify certain information, ensure that the customer understands *********************** offer, and confirm the terms and conditions of the Agreement. Our records show that **************** signed the Agreement on December 6, 2018.
By signing the Agreement, **************** represented that she understood and agreed to the initial term of 60 months. She also represented that she would pay a monthly services fee of $41.47, plus any applicable taxes, during that term. Further, **************** represented that these terms were clearly outlined on the Agreement and that Vivints representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on **************** representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.
I should be noted that the takeover process was never completed nor was a Notice of Cancellation ever sent to Vivint. According to **************** contract, a 30-day written Notice of Cancellation is required in order to cancel the account.Furthermore, Our records show that **************** did not contact Vivint until October 2021 to cancel the account and at that time, her account was already past due.
Despite the information mentioned, Vivint agrees to the resolution above. **************** has no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint helped me get a loan to have their system installed last week. The system is fine. However, they mistakenly charged my checking account / debit card $1462 this morning. They can’t give me a reason as to why this erroneous charge took place. They said they would refund my money but it will take 7-10 business days and I can’t wait 7-10 business days to get MY MONEY back. I need to buy groceries and pay my electric bill today. This isn’t about ME wanting some type of REFUND for something, this is my bank account money that they should not have had access to! I can’t wait their standard wait time to get it back.Business Response
Date: 10/24/2022
October 24, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** *******
Vivint Account #: *******
Date of Agreement: July 3, 2018
To Whom It May Concern:
I have reviewed the information provided by Ms. ***** ******* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted Ms. ******* to resolve her concerns. Vivint’s record indicates that this issue has been resolved to Ms. *******’s satisfaction. Ms. ******* may contact Vivint’s representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have spoken to many agent. Called about 4 times a week for about a month. I recently started collecting names. ******************************. All tell me different answers. My bill is supposed to be $50.00 plus tax I paid off ALL my equipment. I got a charge of $81.81. I called to get it fixed. They escalate it and it would be fixed in 48 hours I called again I see a new charge of $194 why ? Called again it would be fixed. Charge is now $284. WHY. why do I have to call everyday to get this fixed. And why is everyone telling me is fixed and its NOT Im getting my lawyer involved. And taking this company to court if this is not fixed. Same issue has been happening for 4 months I havent gotten a single bill that is correct.Business Response
Date: 10/24/2022
October 24, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 18233739
Complainant: Gavy ******
Vivint Account #: *******
Date of Agreement: June 17, 2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to waive the past due balance of $198.71. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold my house and had to move out of state. I tried to cancel my contract and Vivint refused. Instead, they made me do 12 months of service suspension instead. After the 12 months were up, they started charging me for monitoring again. I wasn't contacted or notified. They just started charging me. I then called back to try again to cancel my account and they gave me such a huge run around. The online customer service chat was useless. They kept making me call the customer loyalty line who refused to accept my passcode even though it was repeatedly accepted on the online chat. This went on for anyone couple months. They were supposed to mail me my passcode. Never happened. They emailed me saying they were processing my cancellation. Never happen. They continued to charge me the monthly monitoring fee until I finally got through to a customer loyalty rep who decided that my passcode was correct! Now they say they will cancel my account but I have ti buy out of my 61 month contract that I signed. Well l, it wasn't my signature. Furthermore, it wasn't my billing address. They are now trying to get me to buy out of a contract that they tried to trick me into signing that is not even my signature not is the billing address correct. These people are deceitful. I want all of my money back and a clean cancellation.Business Response
Date: 10/24/2022
Tell us why here...
October 24, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18232605
Complainant: ***************************
Vivint Account #:*******
Date of Agreement: 10/7/2020
To Whom It May ***************** have reviewed the information provided by ******************* and appreciate the opportunity to respond.
In his complaint, ******************** explains that he has moved from his residence and previously requested cancellation. ******************** further explains that he did not sign the Agreement and requests a full refund.
To assist ********************, Vivint has canceled his account out of goodwill. ******************* has no further obligation to Vivint.
However,Vivints records indicate that prior to the installation of any equipment, ******************* signed a System Purchase and Services Agreement (Agreement). Every customer must sign this document, and if a customer does not, ********************** will not enter into an agreement with the customer and will not install any equipment in the customers home. The purpose of the Agreement is to verify certain information, ensure that the customer understands *********************** offer, and confirm the terms and conditions of the Agreement. Our records show that ******************** signed the Agreement on October 7, 2020.
By signing the Agreement, ******************** represented that he understood and agreed to the initial term of 60 months. He also represented that he would pay a monthly services fee of $49.99, plus any applicable taxes, during that term. Further, ******************** represented that these terms were clearly outlined on the Agreement and that Vivints representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Mr. ********* representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.
If ******************** would like to formally dispute his Agreement with Vivint, he may send a copy of his drivers license or notarized signature to the representative who has contacted him via email.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 25, 2022, a Vivint technician came to my home to install security cameras. After instillation I noticed broken shingles, missing soffit pieces, missing/loose caulking around my windows and somehow the brick veneer in the front of my home was pulled out. My home had all new shutters and windows installed so there was no reason any caulking should have been hanging or loose. I immediately called the technician back to fix what he had broken. Very apologetically he expressed his awareness to the damages he created, stating he was trying to hide the wires. I called Vivint's customer service line and was asked to provide proof of the damages and contractors estimates to repair my home. I provided pictures and contractor's estimates and still nothing has been done. It is now October, due to the seasons change, rain waters seep between the wide gap of the brick veneer and my home causing more and more damage. The longevity of this situation has made me fearful of mold which will later cause sever health problems. Vivint has acknowledged fault, but they are excepting me to pay for damages I did not create. I have provided them with everything asked and all they are offering is less than half of the cost to repair the damages. I have been passed around from manger to manger, hung up on, I was questioned, almost interrogated, as to how the damages happened. Its almost like they are trying to place blame on me when my only fault was hiring, what I thought was a professional, to install my services. I am a Vivint customer of over 6 years and was simply adding to my services. Vivint sent a technician to my home, he caused damage and now I'm left with a huge out of pocket expense to have my home repaired. I simply want Vivint to cover the cost to get my home back to it pre-lose condition.Business Response
Date: 10/24/2022
October 24, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18232227
Complainant: ************************;
Vivint Account #: *******
Date of Agreement: October 31, 2018
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted **************** to resolve her concerns. **************** may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.