Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,989 total complaints in the last 3 years.
- 2,760 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have had issues with Vivint since the day we installed the new equipment. They lied and installed the equipment which did not work for weeks. Now we are selling our home and attempting to pay off the equipment and services, as our new home already has a security system installed. Vivint told us that we have a 5 year contract. Which we were never told that, nor would we have agreed to that. And that we have to pay for the equipment. We asked if we pay the $1800 can we transfer the services to the new owner they told us no, they would have to start their own services. Why do we have to pay $1800 early termination fee, when we knew NOTHING about a 5 year hold. The phone/cable company do not even require a 5 year contract! We are being penalized for moving to a new home. The amount is excessive to say the least for subpar service, that is intermittent at best.
Business Response
Date: 09/27/2022
Tell us why here...
September 27, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18046226
Complainant: ******* & *************************************
Vivint Account #:*******
Date of Agreement: 1/5/2018
To Whom It May ***************** have reviewed the information provided by *********************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************************ and a resolution has been agreed upon. At this time, Vivint has agreed to refund the buyout paid by ************************ and cancel the account. ************************ should receive her refund within **** business days. ************************ may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, my name is *****************************. I purchased Vivint on May 29, 2019. My account info is - OK LICENSE **** OK LICENSE ****** ACT ********** SERVICE *********. I tried to cancel on March 21, 2021 because just one year later I was extremely unhappy with the services. They offered to fix all the issues I was having, so I gave them the option to make this right. They replaced a few of the equipment issues I was having. (they mailed these to me, I had to install them) Not a few months later was I having the same issues. Monitor disconnecting, Ring doorbell not recording, sensors not connecting or "loose" sensors etc. This was very annoying to have to call and wait on hold, walk through a technician telling me how to fix these issues over and over again, to have them keep reoccurring shortly after. I couldn't ever schedule a technician to come, because they would charge me, which I thought wasn't right considering this wasn't anything WE could help. It is now September 2022 and I have already had to call three times since we moved last year and had this equipment switched over (almost all brand new equipment was installed). I've called three times to get something resolved. I am not happy. I am paying way too much for equipment that does not consistently work and meet my security needs. I just got off the phone with a rep trying to cancel and she is refusing to cancel without me paying a cancellation penalty fee and the remaining money I owe on the equipment I am so unhappy about. I also have TWO years left on my contract. I have been patient with this company, and I've had issues every single year. I am really hoping me taking the time to come to you, you are able to help me with this manner, because I don't feel it is fair to have to pay thousands of dollars for equipment I haven't been happy with from the very beginning. I was promised security that I did not receive. Please email me at ************************** at any time and thank you so much. -*****************************.Business Response
Date: 09/23/2022
September 23, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18045270
Complainant: ********************;
Vivint Account #: *******
Date of Agreement: April 24, 2021
To Whom It May ***************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
In her complaint, **************** explains that she has been having ongoing issues with her Vivint system and has been unhappy for a year now. **************** desires cancellation of her account without penalty.
To assist, Vivint agrees to cancel Ms. ******* Agreement however, she is still responsible for her equipment loan.
Vivints records show that **************** signed a Purchase and Services Agreement upon installation of her Vivint system with the initial term of sixty (60) months. This shows a monthly services fee of $44.99, and total equipment fee of $1,177.35 that was financed through Citizen One, plus applicable taxes, during that term.
Despite the validity of this Agreement, Vivint agrees to the above resolution and has forgiven the remaining 20 months on her contract. **************** has no further obligations to Vivint however, she is still responsible for the cost of her equipment.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/26/2022
Complaint: 18045270
I am rejecting this response because: I don't recommend Vivint to anyone. They have the worst reviews, and I wish I had checked up on my research before ever getting into a contract with them. Obviously we have no other choice but to pay for the remaining amount for the horrible equipment that never worked to begin with, and we will be trashing.
Sincerely,
*****************************Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am reporting concerns and wanting to make certain I am not charged.On 09/17/2022 I agreed to vivint services. I became concerned with their practices, pushiness and unwilling to assist. That same day I had them come pick up their equipment. They however, left a control box in my garage and I called them and asked them to come pick that up. I have a text message where the technician and I discussed cancelling and he acknowledged cancellation. I am concerned they are going to continue to bill me as they have my banking information. I am within my three day cancellation window for door to door sales.Business Response
Date: 09/23/2022
September 23, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE:****** ******Consumer Complaint Case #: 18044909
******Complainant: *************************;******
Vivint Account #: *************
Date of ******************** ****** ****** ****** ******
To Whom It May ***************** have reviewed the information provided by Ms. *************************** and appreciate the opportunity to respond.
In her complaint, ****************** explains that she cancelled her services with Vivint and wants to make sure she is not charged. She further explains that a control box was left at her home by the technician that needs to be returned.
Vivints records indicate that a refund in the amount of $63.45 has been issued to the checking account ending in ****. ******* would receive this refund within 5 business days. In addition, a legal representative from Vivint has attempted to contact ******* regarding this issue. ******* may contact Vivints representative directly if she has any further questions or concerns regarding this matter.************
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,******
Vivint LegalInitial Complaint
Date:09/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service Number: ******* This is my notice of cancellation of service. 9/15/2022 I waited between 12pm to 4pm 4 hours for a service tech to come fix my doorbell camera which has not been working for over 2 weeks. No email, call, or text that no one was going to show 4 hours wasted of my time waiting for someone to come. Then I was told a service tech was coming 9/16/2022 between 12pm to 4pm to fix the doorbell camera I called in 3x to confirm that someone was really coming this time and was assured that someone was coming and nope another 4 hours wasted of my time I even gave them the option the last time I called in to send someone still today to fix but nope. So because Vivint has failed to provide service I pay faithfully for every month I am cancelling effective immediately 9/16/2022 4:45pm My equipment is all paid for and my service is paid through todays date.I do not want any more funds removed from my checking account this day forward. Due to your lack of customer service and failure to have my equipment working properly I am cancelling my service. *****/************************* ******************************************************************** This is what my email was to them I have also called them 3 or 4 times to cancel service with them and they say I cannot cancel. This is bordering on harassment and threats they say I have to buy out my contract with them but that is not true I read through my service agreement and as long as the equipment is paid for which it is I can cancel at any time and since they breached their own contract by not providing working equipment or sending someone to fix the broken equipment. Plus, they have the above written letter that I do not want to continue service with them, but they are refusing to shut equipment off and discontinue service this is very unjust, and needs taken care of I do not wish to continue service with Vivint and want my equipment shut off!!!Business Response
Date: 09/27/2022
September 27, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18044368
Complainant: *************************
Vivint Account #: *******
Date of Agreement: August 23, 2018
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** in order to assist. In an effort to assist, Vivint agrees to cancel ******************** Vivint monitoring account without penalties. ****************** has no further obligation to Vivint. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We moved from an address where we had a Vivint security system. It was still under contract, so I had to buy out the remaining months. They over charged, so they they owe me a refund of approximately $700.Ive been contacting them almost weekly since the end of July trying to get it resolved. Each time I call, I hear, Itll be 5-7 business days.Business Response
Date: 09/26/2022
Tell us why here...September 26, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17931702
Complainant: *********************************
Vivint Account #:*******
Date of Agreement: 9/15/2020
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** explains that she recently bought out the remaining months of her Agreement with Vivint. She further explains that she was overcharged and is owed approximately $700.00. ****************** requests a refund.
Vivints records indicate that a refund of $603.23 was issued on September 19, 2022. ***************** should receive the refund within **** business days from the issue date. By way of explanation, ****************** was previously charged $1,581.16 despite being told she could pay $977.93 to cancel. As such, the refund came out to be $603.23. A representative from Vivint has contacted ****************** via email. If ****************** has any questions or concerns, she may contact the representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Installation was August 26th. The equipment financed was ****. Through ************** The install should have been a doorbell camera side camera, back camera. We asked for fire smoke detectors . One in the kitchen and one in the hallway. Instead we got 5 one in the basement that would go off at 2am because of the lawnmower or motorcycle that was parked earlier. Scared us to death, dogs went crazy barking and scared too. Couldn't turn it off from the panel. I had to take them all down and turn the power off on each one. The door was open and alarm sounding for 5 minutes. No one called to check on the situation not even the police which was what we were told would happen. The sensors are falling off the doors.on the floor and I put them back on.The doorbell camera never had power and has not worked at all. We made attempts to get someone to fix all the issues but it hasn't happened. The equipment goes off line and doesn't work half the time. We just leave it off now.We just want to cancel this disaster and get ************* to cancel this loan or something.Business Response
Date: 09/27/2022
September 27, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18042392
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: July 26, 2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that his basement smoke detector went off at 2AM due to a lawnmower or motorcycle that was parked there earlier that day. He states that he had to take down all five (5) of his smoke detectors due to not being able to shut the alarm off. **************** states that his door was opened, and the alarm went off for five (5) minutes without being called or the police being sent out. He also states that his sensors are falling off the walls and the doorbell has been without power since installation. **************** states that he has requested to have the issues fixed and has had no resolution. **************** desires a refund and cancellation.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint has offered to provide a technician to remove all Vivint installed equipment. Upon retrieval of the equipment Vivint will provide cancellation of the account, a full refund of all payments made to Vivint, and closure of the equipment line of credit.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on July 26, 2022. Records indicate that on August 25, 2022 the alarm was triggered by a door, the alarm was aborted within 30 seconds of the alarm being triggered which is why the monitoring department did not reach out, and the police were not sent. Records also indicate that that a text message was sent to **************** to confirm the false alarm.
With the above information Vivint offers full cancellation of the account. **************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had vivint service for about 4 years. The equipment kept breaking)which we paid for in full to start). Finally after having my vehicles and house broken into without being able to get security footage off the DVR, I cancelled service in December 2021/January 2022. I just got a collections notice. But I was paid in full. 843 credit score. I'm not a scammer- but vivint IS!Business Response
Date: 09/27/2022
September 27, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: **** *******
Vivint Account #: *******
Date of Agreement: August 19, 2017
To Whom It May Concern:
I have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
In his complaint, Mr. ******* states that he has had Vivint for about four (4) years and his equipment keeps breaking. Mr. ******* states that after a breaking he was unable to retrieve footage from his DVR. Mr. ******* states that he cancelled the service in December 2021 / January 2022 and that he has recently received a notice of collection. Mr. ******* desires to be contacted by Vivint.
A Vivint representative has attempted to contact Mr. ******* via email in efforts to resolve this matter. Vivint has offered to pull the account from collections and waive any associated fees. Vivint will keep the account closed.
Vivint’s records indicate that Mr. ******* signed a Purchase and Service Agreement (“Agreement”) on August 19, 2022. Records show that the initial cancellation request came in on March 16, 2022, and Mr. ******* was educated on the process for cancellation. Records also indicate that the account was sent to collections on August 29, 2022, for non-payment.
With the information listed above, Vivint offers to pull the account from collections and waive the associated fees. Mr. ******* may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they don't report anything negative to credit agencies.
Sincerely,
**** *******Initial Complaint
Date:09/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1) I was led to believe the 5 years of payments were done in-house and not on a line of credit. I am looking at buying a home and was told I can't open any new lines of credit. I have made multiple calls to customer service for both ********************** and Fortiva Credit, and neither company will notify the credit bureaus of their mistake and fraud. I have a mortgage lender that doesn't want me to pull my credit until this gets removed since it has negatively impacted my credit score and my lease ends in 2 months. I am extremely upset.2) The price changed multiple times from the agreed upon amount (I have this on my recordings).3) Rep added an extra glass break sensor and door lock when I didn't want this. When I text to ask, I was told it was because he was able to take money off since I already had door sensors, so he added the door lock in their place. 4) I was told there was no installation fee but I see that it's added on the financing.5) I've made multiple requests for a copy of the worksheet we were using and he wouldn't give it to me.6) I've made multiple requests for the pricing breakdown for the equipment and the rep stopped replying to my texts.7) My credit was run. I was told we would only be getting a soft pull. I even said I would get a notification from Identity Guard if one goes through and I'll know.8) Never received yard signs or stickers.9) I'm seeing a $99 charge (checked box) on the schedule of equipment and I never got an outdoor camera.10) Most importantly; when I left the room to go downstairs I ran my recorder and didn't find it appropriate for someone to be in my home and trying to get my wife's phone number so that he could text her, regardless of the reason. 11) We didn't want the installation done the same night, but we were told we had to do it that night in order to meet the deadline for the group to win a contest to go to **********. The tech did not leave our house until 1 am at- no fault of his own. He did a great job.Business Response
Date: 09/21/2022
September 21, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18040917
Complainant: ***************************
Vivint Account #:*******
Date of Agreement: August 21, 2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has notified ****************** that the credit inquiry is unable to be removed from his credit report. Vivint is has also submitted the feedback ****************** supplied regarding the sales representative, to ensure the appropriate actions are taken. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We got Vivint back four years ago, and we have had a terrible experience. Our doorbell camera does not work and it hasnt worked for a long time. Weve called multiple times even this year to have someone come out to fix it from Vivint, but they are unwilling to come out and fix it for us. All we see is a black and purple screen when we pull it up, we cant see anything. Vivint wont fix it for us, or theyll want to charge us a ton of money. Our outdoor camera also will not record when there is movement out front. It only works like half the time. Weve called about this too lately but vivint wont come out to fix it. Were paying way too much money every month for an alarm that will not work, and that we cant have fixed. We still owe about $500 to cancel for monitoring and also even extra for the equipment, we just want out of the contract and we dont want to pay for this anymore. We wouldnt recommend Vivint for anyone!Business Response
Date: 09/21/2022
September 21, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18040873
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: June 29, 2018
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that she has had a terrible experience with Vivint. She states the doorbell camera does not work, the screen is purple and black. The outdoor camera does not record when there is movement, it only works half of the time. **************** states that Vivint is unwilling to send a technician out to resolve her issues. **************** desires a refund.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint has offered to send a technician out to the home to resolve the issues with the cameras, plus three (3) months of free service for the inconveniences.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on June 29, 2018. In section 3 of this agreement, it states that Vivint does not warrant that the system will always detect or operate properly. Vivint records show that a technician has been sent out and resolved the issues previously.
With the above listed information, Vivint offers to provide a technician to resolve the system issues and three (3) months of free service. **************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought this security system two months ago. Every week, I have had to contact support to fix a different issue everytime. I want to cancel Vivint because I dont feel safe with this security system. Today 9/17/2022, I was on the phone for an hour with Customer support. Nothing was resolved and was told to wait 1-3 business days. My security cameras are not working this morning, I have 3.If I cancel, I have to pay the remaining balance on the equipment, over $3000. Im paying for a service that doesnt work and has no real support. Everytime I call, 9 or 10 times now, I have to run through a list of troubleshooting. It ***** resolves anything.Business Response
Date: 09/22/2022
September 22, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18039748
Complainant: **********************;
Vivint Account #: *******
Date of Agreement: July 7, 2022
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ******************** to resolve his concerns. ******************** may contact ********************************** / ************) directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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