Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,981 total complaints in the last 3 years.
- 2,765 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After four years with vivint, I decided to try other options for covid brought a whole new set of obstacles. Money is tight and so I decided to cancel my service. I appreciate vivint for giving me options to resolve my issues and try to keep me as a customer. But after I said no to all their options they said I still owe "a monitor service fee." For another year I was under contract. 5 years under contract when you signed with vivint. Never image I will be signing a contract for a home security service. They said they have my signature and yes, I believe it. But I am not making this up when I said I was never told this otherwise I would have never agree to it. But I think it's bad business and I don't want any other customer to go through what I'm going thru. Please help me! I know it's my fault for signing.
Business Response
Date: 09/01/2022
September 1, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17760121
Complainant: *******************;
Vivint Account #: *******
Date of Agreement: October 20, 2018
To Whom It May ***************** have reviewed the information provided by *********************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ************** to resolve his concerns. ************** may contact Vivints representative directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have already filed a complaint previously with Vivint to remove our home from their directory. We have been harassed, ignored, and been absolutely disgusted by their door to door salesman. After our last interaction where the salesman almost forced himself into our home to take a look around for a quote. We filed the complaint and was told we would be removed from the list moving forward. Yesterday once again we had a salesman (better than the past handful at listening) try again to sell us home security we dont need! We have placed a no soliciting sign at the door and once again my wife during work has had to take time out of her day, hold back dogs, and have a salesman ignore her when she says no thank you. We usually try to stay polite but after the past 2 vivint salesman she has lost trust and has worried about her safety while Im at work when anyone comes to the door. This is bordering harassment and if this is not resolved we will find a resolution one way or another to stop this in the future.Business Response
Date: 09/01/2022
September 1, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17760033
Complainant: *******************
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In his complaint, ************** explains that Vivint representatives continue to knock on his door despite his requests of them to stop.
Vivint apologizes for the inconvenience this may have caused. Vivint has added Mr.****** address to Vivints Do Not Contact list and has addressed it with the managers in his area.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/04/2022
Better Business Bureau:I appreciate this response and my only comment is going to be that this better not happen again. We have been told it wouldnt happen again twice and I really hope that vivint can keep their word so that we dont have to go through this again. Any further contact and I will pursue compensation for harassment.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have three separate instances to complain about but I will begin with the most important: 1. I am attempting to cancel this service. The panel has not been working and I called to see how to fix it and the upgrade would have been over $1000. I called back to cancel the service and any upgrades on ****. They told me they could not cancel it, that i had to email them after waiting on hold and no one was available to do so and a supervisor would call me in 1 hour. I never received a call. I have since emailed them 3 times and chatted twice with no resolution or response. I am happy to have them pick up all equipment and I do not want any further charges. 2. While we renovated our house from april 2021 to october 2021, we asked them to pause the service and they charged us $50 every month anyway. I tried to call about this as well and received similar customer service. 3. in April 2021 - We had two installations scheduled and they were not able to complete any of the work, and I was still charged.Business Response
Date: 08/31/2022
August 31, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17759933
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: June 24, 2021
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her complaint, ******************** states that States that she has attempted to cancel the system due to the panel not working. She states that she attempted to have the issue fixed and that an upgrade would cost $1000. ******************** states that August 22, 2022 she called to cancel any service or upgrade. She states that she was told she cannot cancel without submitting a notice of cancellation via email, which she states she sent. She states when she renovated her home in April of 2021 she requested to have the account placed on hold but she was charged every month $50. She also states that she had two (2) installations scheduled in April 2021 and the work was not completed and she was still charged for the services. ******************** desires a refund and no further contact by the business.
A Vivint representative has attempted to reach ******************** via email in efforts to resolve this matter. Vivint offers cancellation of the account without refund.
Vivints records indicate that ******************** signed a Purchase and Services Agreement (Agreement) on June 24, 2021. There is no record of an active Vivint account in April of 2021. Records also show that a notice of cancellation was submitted on August 25, 2022. The cancellation process takes up to 30 days.
Despite the above information, Vivint offers to expedite the cancellation of the account. ******************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 15, 2022 was the date of service. A salesman (*******/********) came to ask about installing a security equipment with doorbell camera. While talking I ask what about the one that I have and do I need to contact that them, *******/********, said no he would do that. I make a 1-month service of $34.99 On Aug 18 I called to cancelled because the package was too costly, I was offered a lower package. On Aug 21 I got a notice from my other security (Brinks), so I called to ask if they had received a call about my security change, they said no, and that my contract on file doesn't expire for another two years. I call Vivint on the Aug.23, to ask them why they hadn't called, and that I couldn't keep using their service, and to come and pick it up. I talk to the finance company who was supposed to finance it and they ok it and transfer me back to Vivint.Vivint has a man coming out on the 23 of Aug to remove the parts that I had exchange in a lower price, not knowing at that time that I was still with Brink, they had not sent me a new contract about the changes, so I called to tell them the person who is coming, can take it all back and there reply was that I had to pay them to get out of a contract plus for the equipment, which I haven't received any, since they make the change and cost.Business Response
Date: 08/31/2022
August 31, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17758812
Complainant: **********************;
Vivint Account #: *******
Date of Agreement: August 15, 2022
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
In her complaint, ************ states that she had a previous service when a Vivint representative came to her home. ************ states that she requested cancellation with Vivint due to having a previous provider. ************ states she has requested cancellation, but not been able to cancel. ************ desires cancellation of her account and the equipment retrieved.
A Vivint representative has reached out to ************ in order to assist. Vivints records show that ************ sent a notice of cancellation within her right of rescission period and an appointment to retrieve the equipment has been scheduled. ************ will have no further obligation to Vivint following this appointment. ************ may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that ************ signed a Purchase and Services Agreement on August 15, 2022. Vivints records show that ************ contacted Vivint on August 17 and August 23, 2022 about cancelling her account. Vivints records show that ************ sent a notice of cancellation within her right of rescission period and an appointment for September 7, 2022 is scheduled to retrieve the equipment.
Vivint agrees to the above resolution. ************ may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are having an issue with the business as they promised us a 2 week trial of their service and will not cancel it with only a few days of service. We recently moved into this home we purchased and the home had a vivint home security system. We decided to try their services and called sales on Aug 16 2022. Spoke to a sales rep who transferred the service under our name as new owners and promised us a 2 week trial over the phone. The service start date would show Aug 17th. We though no harm could come of this and proceeded. After 3 days we had many issues with the system being unresponsive, incorrectly setting temperatures in the house, and the main panel crashing on us. So we called into support Aug 23rd to cancel. They informed us they do not offer longer trials than 3 days, and would have to pull the call with the sales rep to validate which can take several weeks. I tried to call the contact number the sales rep provided me with and found that it routes to a google voice number that is not associated with Vivint. This alerted me to seeing i was scammed by this sales agent and the support department would be of no help. I have notated the manager and internal case info: Employee ID - ****** - Name: Hannah who opened a case to internal IT with Case ID - *********. These types of businesses apparently do not care about their customers, tricking them then preventing them from canceling service. How can i trust someone with my home's security when they clearly have lied to me. I need this issue resolved as I am not willing to pay a years of service for a system that does not work properly, a support department that is unable to assist, and a sales rep that has lied to us about the trial duration just to meet his quota. I am looking for help from proper authorities that can assist in this matter hence why I reached out. I can not be the only one who has had such issues with Vivint.Business Response
Date: 09/01/2022
September 1, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** *********
Vivint Account #: *******
Date of Agreement: August 17, 2022
To Whom It May Concern:
I have reviewed the information provided by Mr. ****** ********* and appreciate the opportunity to respond.
In his complaint, Mr. ********* explains that they were given a 2-week trial for Vivint services. He further explains that he tried to cancel his account and was told the initial sales call needs to be reviewed for cancellation.
A legal representative has attempted to contact Mr. ********* via email and phone. At this time, Vivint agrees to cancel Mr. *********’s Agreement with a full refund. Mr. ********* has no further obligation to Vivint and will receive his refund to his card ending **** within 7 business days.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ***** Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********Initial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
hi we are making this complaint because vivint home security is refusing to suspend our services unless we pay the full amount even after we told them we can't afford to have the service anymore this started back when the bill was 46$ we made arrangements to pay the 46 when we paid it another bill came out and they said they wouldn't do anything till that **** was paid so in short we refused to pay any new bills that came out i think we are over 180$ now and vivint home security is being very unreasonable to us over the issue and the bill is still accruingBusiness Response
Date: 08/31/2022
August 31, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17758944
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: April 29, 2021
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that they are experiencing financial hardship and are unable to pay. **************** states they requested deferments of their account, but was unable to defer the account while it had an overdue balance. **************** states that he has not paid further and has a due balance. **************** desires a refund of any money paid and services stopped.
A Vivint representative has reached out to **************** in order to assist. Vivints representative has credited the overdue balance of the account and Mr. ******* account should be eligible for a deferment. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
Vivints records show that ***************** signed a Purchase and Services Agreement on April 29, 2021 with an initial term of sixty (60) months. Vivints records indicate that ***************** contacted Vivint on May 26, 2022 about deferring or cancelling their account, but was unable to defer due to the overdue balance of two (2) months on the account. Vivints records indicate that ***************** made a payment of $49.49 for one (1) month of service, but was not able to defer as there was still a balance. Vivints records indicate that no further payment has been made since June 9, 2022.
Vivints representative is willing to assist. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just recent purchased my first home in March 2021, not even month in my home vivint saleperson was at my home. Vivint basicly harrassed me for months (8months), sitting outside my home in their cars for 20 plus minutes until finanlly getting out and approaching me or a family member. After 8 months an salesman by the name of **** ************ came in and asked what can we do to get you to sign on, as all the other salesman had before, one salesman even said that he was a general sales manager that was sent out specifically for me to get me to sign a deal with Vivint offered all these deals and I turn him down as well. However I just finally said Okay ill give it a shot base off **** saying I could cancel at anytime if i wasn't happy or no longer wanted the service. **** advise that Vivint would send someone to collect the equipment and put my home back out they found it. Today I called vivint spoke with ********* who advise couldnt cancel unless I paid for equipment in hold today. which is ********. I explained was never told that I was never explained that this is an actual BANK LOAN with citizens bank. I explained I would have never signed up for the services if I knew I couldnt cancel at anytime and would be stuck in a contract for services no longer wanted or needed. I also spoke with ******************* who express no remorse of the deceptive sales pratices and offer or other option but to pay loan in full today. I asked **** for his manager contact info declined told me that his manager doesn't take phone calls. I refused to believe that and asked for his name he gave me a *************************** and that was at. **** also refuse to close my account, said i would have to pay in order to have it closed.Business Response
Date: 08/31/2022
August 31, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17758549
Complainant: Thwanna Rivers
Vivint Account #: ********
Date of Agreement: June 1, 2022
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted **************** to resolve her concerns. **************** may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved locations in April 2022. I originally set up a transfer to my new location, but after it was set up, both the technician and the moves department at Vivint told me my system could not be transferred & it would just be canceled. May 2022 I noticed I was charged again for the service. I called in, was told to please send in a cancelation form and it would be handled. I did this. June 2022 comes and I was charged yet again. I called and was told the same thing and that I would definitely be issued a refund. July and August both the same thing. I was told they had no records of my cancelations - but they could see that I did not have service & asked me to send in the form again. I did this but was still charged, yet again. I am constantly following protocol month to month only to be charged. Also, my name on the account is showing as "********" I have tried for 3 years to get that changed with the SAME results. It's not changed. I am asked to submit paperwork constantly, which I do, but there's never any records of that month to month. I am paying for a service now that I clearly do not have or use since April. The service location is showing as a house that I do not own any longer & I believe the new occupant of the house set up service herself. Vivint is basically getting double the money for the same location.Business Response
Date: 08/31/2022
August 31, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17758521
Complainant: ****************************;
Vivint Account #: *******
Date of Agreement: April 26, 2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that she moved in April 2022 and set up a transfer of services. Once set up She states that Vivint told her that the service would not work at her new location and that it would be cancelled. **************** states that she has been charged since May of 2022. She states she has sent in her notice of cancellation as requested and has been told she would be refunded. **************** desires a refund.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint offers to push through the cancellation of the account upon receipt of the notice of cancellation. Vivint ha also sent a refund of $180.24 on August 27, 2022. **************** can expect the refund within 5 business days of the date sent.
Vivints records indicate that They have not received the notice of cancellation that has been requested to cancel the account. Vivint requires a notice of cancellation to cancel the account.
Despite the information above, Vivint has processed a refund and is will to cancel the account upon receipt of the notice of cancellation. **************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled a service 2 months ago and the have debit my account the past 2 months I do not own the service equipment anymore and have no internet at that location any longer so they are monitoring nothing and charging me a monthly rate after I canceled there seeviceBusiness Response
Date: 08/31/2022
August 31, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17757935
Complainant: *************************
Vivint Account #:*******
Date of Agreement: 4/22/2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** explains that he requested cancellation two months ago, however, his account continues to be charged. **************** requests a refund.
At this time, Vivint is willing to cancel ****************** account and refund two months of service. **************** will receive the refund within **** business days.
It should be noted that **************** signed a 60-month service contract on April 22,2022. Despite this information, Vivint agrees to the resolution above.
A representative from Vivint has contacted **************** via email. If **************** has any questions or concerns, he may contact the representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to cancel my service with Vivint. I was told that I needed to explain why I wanted to cancel my service and the there where forms that I had to sign. They would review the forms and let me know if I would be able to cancel the service. Just so you know I am not under contract with them. Two weeks later I got an email to reduce my monthly payment. That's not what I asked for. I sent another email to just cancel my service and it has been a month since my request and the service has not been canceled. I pray that you all would be able to help me. ThanksBusiness Response
Date: 08/30/2022
August 30, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17757180
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: September 6, 2016
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that she requested cancellation and received an email offering to reduce her monthly rate. ****************** states that she has waited for cancellation of her account and received a bill. ****************** desires a billing adjustment.
A Vivint representative has reached out to ****************** in order to assist. Vivints records show that ****************** account has been cancelled as requested and she has no further obligation to Vivint. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that ****************** signed a Purchase and Services Agreement on September 6, 2016. Vivints records show that ****************** contacted Vivint on July 25, 2022 to request cancellation of her account. Vivints records show that ****************** sent a notice of cancellation on July 25, 2022 and began the thirty (30) day cancellation period as described in the Purchase and Services Agreement. Vivints records show that ****************** account has been cancelled per her request.
Vivint agrees to the above resolution. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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