Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,968 total complaints in the last 3 years.
- 2,755 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed a service agreement on Feb 10, 2022 for $36.47 per month for Vivint security camaras. Installed on Feb 18, 2022. On Feb, 23, 2022 received an email for a new service agreement (which I did not authorize) charging $61.47 per month. Was never notified of this new charge. Feel they are being very dishonest and deceiving. Every time I call to resolve this problem get transferred all over or given a different story as to why my bill changed.
Business Response
Date: 08/30/2022
August 30, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17709668
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: February 23, 2022
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her complaint, ******************** states that she signed an agreement for $36.47 on February 10, 2022. She states that on February 23, 2022, she received a new agreement for $61.47 per month which she did not agree to. ******************** desires to have her monthly rate reduced to $36.47.
A Vivint representative has attempted to contact ******************** via email in efforts to resolve this matter. Vivint offers to lower the monthly rate by $15 per month, brining the monthly rate to an estimated $46.47.
Vivints records indicate that ******************** signed a Purchase and Services Agreement (Agreement) on February 23, 2022. In this agreement the monthly rate is shown as $59.99 taxes not included.
Despite the above information Vivint offers to lower the monthly rate to $46.47 per month. ******************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/30/2022
Complaint: 17709668
I am rejecting this response because:
Sincerely,
***************************Customer Answer
Date: 09/01/2022
Still dealing with the company. They have agreed to accept my original agreement for $36.47, but now being told there is a $5.00 charge per camera each month for video services which is not in the agreement so asking them to show me this charge.Business Response
Date: 09/12/2022
August 30, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17709668
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: February 23, 2022
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her complaint, ******************** states that she signed an agreement for $36.47 on February 10, 2022. She states that on February 23, 2022, she received a new agreement for $61.47 per month which she did not agree to. ******************** desires to have her monthly rate reduced to $36.47.
A Vivint representative has attempted to contact ******************** via email in efforts to resolve this matter. Vivint offers to lower the monthly rate by $15 per month, brining the monthly rate to an estimated $46.47.
Vivints records indicate that ******************** signed a Purchase and Services Agreement (Agreement) on February 23, 2022. In this agreement the monthly rate is shown as $59.99 taxes not included.
Despite the above information Vivint offers to lower the monthly rate to $46.47 per month. ******************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since summer 2022, have been dealing with unsolicited sales reps door to door salesmen for *******. We have informed them not interested and that we already have services. Nevertheless they still trespass and become aggressive when told to leave. I reached out to our neighbors security and he advised to purchase signage near doorbell No Solicitation. I did make purchase of two signs but still they continue to harass and trespass. Please helpBusiness Response
Date: 08/29/2022
August 29, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE:****** ******Consumer Complaint Case #: 17749050
******Complainant: ****************************************
Vivint Account #: N/A
Date of ******************** ****** ****** ****** ******
To Whom It May ***************** have reviewed the information provided by ******************************************** and appreciate the opportunity to respond.
In her complaint, ******************************* explains that she has a no solicitation near her doorbell, but she is still being harassed by door-to-door salesmen.
The kind of behavior ******************************* has reported is not consistent with Vivints policies, and I have reported this complaint to sales management in ************************ area. Vivint appreciates ************************ feedback and will ensure that any coaching or disciplinary action is carried out swiftly.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,******
Vivint LegalInitial Complaint
Date:08/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Friday, August 19, 2022, I received a text message that I need to call Vivint with an 800 number. and I called the number Friday and they said I had missed not one payment, but two. When I got the bill, I had a credit which made my bill lower by around $30. So, I sent them a check through the mail through my bank because I couldnt get through them through the web my complaint is, how do I jump from only $30 to missing two payments and owing $120? I am accusing them of seeing account movement in my other accounts that follow under *************** which they are part of, and coming up with a scenario so they can get more money, just like Air serve AC did. Aire Serv AC skipped a maintenance call on my unit knowing that my system will go under so they can have a service call for more money and the reason for this is because of the recession.Business Response
Date: 08/29/2022
August 29, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17747964
Complainant: ****** Cook
Vivint Account #: *******
Date of Agreement: July 18, 2017
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has applied a credit of $58.23 to clear the account balance. ************ may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ***********************. My wife is ***************************. We were Vivint customers from 4/ 2012 to 6/ 2021. Vivint provided a home security and monitoring service for our home at ******************************************************. We sold that home in 6/2021. The new owners of the home declined to keep the service. We contacted Vivint on or around 6/2021 to inform them that we need to discontinue their service for we sold the home, and the new owners declined their service. Vivint informed us that since we were still under contract we can move our service to our new location, otherwise we would need to pay off the remainder of our monitoring service agreement. We informed Vivint that where we were moving to an Adult 55 rental community that did not allow security systems. We already removed all the security equipment from the home because the new owners did not want it. Vivint informed us that we need to take the following steps: 1) pay off the balance of our security equipment. 2) Send an email explaining why we need to stop our service. 3) Pay off the remainder of our monitoring service contract, and then they can stop our service. We followed their instructions, and did exactly as they said. We paid a few thousand of dollars for the contract and the balance owed on the equipment. We sent the email. we confirmed that all was satisfied and that our account was closed. A YEAR LATER we began getting notices of past due monthly service charges for this old account that should have been closed. We have spoken two separate representatives at Vivint to find out why they are sending us past due notices for a closed account on a home we no longer own, In which has no security equipment is at that home, therefore no service can be provided. They said that they would investigate That this must be an error of the rep who supposed to have closed the account. They said that they will fix this issue but have not. We are now receiving collection notices. Please fix Immediately. Account # *********Business Response
Date: 08/30/2022
August 30, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17607749
Complainant: **** And ***************************
Vivint Account #:*******
Date of Agreement: 5/10/2015
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In the complaint, ****************** explains that to cancel his account, he paid off his equipment, account and sent a notice of cancellation. ****************** further explains that his account was not cancelled despite his efforts.
Vivint has cancelled Mr. ******** account. Mr. ******** account balance is zero and he has no further obligation to Vivint.
A representative from Vivint has contacted ****************** via email. If ****************** has any questions or concerns, he may contact the representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalTell ** why here...Customer Answer
Date: 08/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If further collection actions is taken by the company despite the company's statement of resolution, I will have no choice but to take further action.
Sincerely,
**** And ***************************Initial Complaint
Date:08/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a security system from Vivint in cash $3200 for 3 cameras a panel and "Monitoring" something I advised I didn't need over and over again. Well, I had my account set up and was assured this would be the case as I got my devices paid for in cash. Well a year went by, I noticed $70 a month coming out of my account and into Vivint's, I called Vivint to cancel the monitoring, they would not. So, naturally I had my bank cancel the payments. A year later they report me to a credit agency that says I owe them $500. Now as of writing this, they removed the hardware id's that sync to the panel. Now my $3200 system is worthless. And they say I own them $500. This is a merchant trap from ****, and do not advise anyone go with Vivint Smart Home.Business Response
Date: 08/29/2022
August 29, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17746001
Complainant: *********************
Vivint Account #: *******
Date of Agreement: July 3, 2019
To Whom It May ***************** have reviewed the information provided by ************************* and appreciate the opportunity to respond.
At this time, Vivint agrees to cancel **************** Agreement and remove his account from collections.
Vivints records show that ************** signed a Purchase and Services Agreement upon installation of his Vivint system with an initial term of one (1) month. This shows a monthly services fee of $59.99, and total equipment fee of $2,912.62, plus applicable taxes.
Vivints records further show that ************** stopped making his monthly payments after March 3, 2021. As such, the account was cancelled for non-payment on August 30, 2021, and was transferred to an outside collections agency.
Despite the validity of this debt, Vivint agrees to the above resolution. ************** has no further obligation to Vivint and will not be contacted further by collections.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:08/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/19/2022 I called to cancel my Vivint alarm service. After almost 15 minutes on the line with a representative, who was trying to transfer me to a cancelation "team", I was finally sent an email stating I had to submit the rquest for cancelation in writing. It also stated it would take up to 30 days to finalize the cancelation and that I would be charged a prorated rate for that time. I am not under contract with Vivint and feel they make it slmost impossible to cancel their service. This is not appropriate and they should not be allowed to continue chsrging for service that they could cancel upon request by telephone. I wonder how much money they have stolen from customers by refusing to cancel the service the day it is requested.Business Response
Date: 08/29/2022
August 29, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #:17743767
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: April 8, 2017
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to backdate the cancellation to August 19, 2022 and to provide a credit to cover any payments due after that date. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A sales rep for Vivint came to the house. Asked if we needed anything. I ask about another camera and keeping the film footage longer. He quoted a price of $750 for the camera and I declined. Within in two days an email from Vivint came saying they were taking a one time upgrade fee out in five days!I called ******* the rep that came to the house for 3 days prior to the money coming out. he did nothing. The money came out and now they cannot get their System to refund it.?I talk to them every other day and they act like they processed my refund but on my next call they say it was processed and then it was cancelled. I never signed up for anything or even requested it. They basically stole my money and wont give it back? $270.61 Please help. Thank you,Business Response
Date: 08/29/2022
August 29, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17742511
Complainant: ******* Case
Vivint Account #:*******
Date of Agreement: 3/18/2021
To Whom It May ***************** have reviewed the information provided by Ms. **** and appreciate the opportunity to respond.
In her complaint, Ms. **** explains that she has not received her promised refund.Ms. Case requests that Vivint issue her the refund as promised.
Vivints records indicate that a refund of $270.61 was issued on August 12th.Vivints *************************** has confirmed that this refund was processed correctly.
A representative from Vivint has contacted Ms. **** via email. If Ms. **** still has not received her refund, she should advise the representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the 25th of July I was asked to do a trial period with the company. I was told I had 30 days to cancel. I told them I was with adt so I was told they would take over that contract. I told them I couldnt do it because I didnt want any hard inquiries on my credit. They told me it wouldnt be, it would just be a light check so I agreed. On the 28th I noticed the company charge my card for almost $600. I told them I didnt want it. They promised me they would fix it and refund me. That 29th I called again and they said it had been refunded and I told them I wasnt interested they kept asking was it just the money being taken and assured me it had been taken care of. I tried calling again that Saturday/30th to see when they would come get the equipment. No one is in the office that day. How are they securing properties when they dont work on weekends? I had to wait until that Monday. I called Monday and told them to terminate the contract I wasnt interested. They kept saying the money had been refunded. I told them I didnt want the service. They told me I only had 3 days to cancel. I went over my grace ******* HOW! The 1st day they were at my home until 11/12 that night setting everything up. Why would I go through that for only 3 days. I told him the original guy told me ********************************* if he did they would terminate it but he said he had to call him to confirm. He called and the guy lied and said he made it clear that it was just 3 days. WHAT! Then the guy calls me to tell me how much he had done for me by getting my money back when clearly it was his mistake that caused them to withdraw $600. They told me I couldnt cancel. So I asked about the adt contract and I was told they would call me back to set that up and I havent received a phone call. so now Im stuck under 2 contracts. Oh not to mention I was told it would cost me $3800 to end the contract up front. And the hard pull to my credit dropped my score 40 points. Been calling cant getBusiness Response
Date: 08/29/2022
August 29, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17741891
Complainant: ***********************************
Vivint Account #: *******
Date of Agreement: July 25, 2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** in order to assist. Vivints representative has scheduled an appointment to retrieve the equipment and cancel the account. Following this appointment, **************** will have no further obligation to Vivint. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. On 8/10 time 4-8pm a representative is to come to retrieve all equipment and cancel the contract with myself and Vivint corp.
Sincerely,
***********************************Initial Complaint
Date:08/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried multiple times and have submitted the request in writing now three times to close my Vivint account. They are refusing to do so and refund money owed to me. I am very displeased with this company and want my account closed immediately.Business Response
Date: 08/29/2022
August 29, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17741073
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: June 22, 2016
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her complaint, ******************** states that she has attempted to cancel her Vivint account multiple times. She states Vivint is refusing to cancel the service and refund her what she is owed. ******************** desires cancellation.
A Vivint representative has attempted to contact ******************** via email in efforts to resolve this matter. Vivint shows that the account is cancelled. Vivint offered to provide a refund for $43.29 for the last month of service.
Vivints records indicate that ********************** account is cancelled. The cancellation process takes 30 days to complete. ******************** submitted the notice of cancellation on July 28, 2022. Records show that the account was cancelled on August 25, 2022.
******************** has no further obligation to Vivint and may contact Vivints representative **************************************** directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/29/2022
Complaint: 17741073
I am rejecting this response because:I have yet to receive any email from Vivint in response as I save all my emails regarding this matter. I was also never offered a credit as well. I do not appreciate them lying. They are able to return the money to the same account they have been billing for over 3 years. I should expect to receive that within 30 days of termination.
Sincerely,
***************************Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cancelled my service on 8/3/22. Yet, Vivint still charged my account today (8/18/22) for the full amount. When I call, they told me it takes 30 days to cancel. No sir - I demanded, effective immediately, cancellation on 8/3/22. I am not locked into any contract that allows this arbitrary 30 day window to cancel. I need a refund and no further charges from Vivint.Business Response
Date: 08/25/2022
August 25, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17739931
Complainant: *******************
Vivint Account #: *******
Date of Agreement: August 18, 2020
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that she requested cancellation on her account on August 3, 2022, but has been told there is a thirty (30) day cancellation period. ************** states she is not in an Agreement that requires this. ************** desires a refund.
A Vivint representative has reached out to ************** in order to assist. At this time and as a courtesy, Vivint agrees to waive the remaining cancellation period and refund the payment from August. ************** has no further obligation to Vivint. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that ************** signed a Purchase and Services Agreement on August 18, 2020 with an initial term of seventeen (17) months. Per the Purchase and Services Agreement Section 2.1 ******* Services Fee and Term. THE INITIAL TERM STARTS ON THE *** THIS AGREEMENT IS SIGNED. AFTER THE INITIAL TERM, THIS AGREEMENT WILL AUTOMATICALLY CONTINUE MONTH-TO-MONTH AND EITHER PARTY MAY TERMINATE THIS AGREEMENT AT ANY TIME UPON AT LEAST THIRTY (30) ***S PRIOR WRITTEN NOTICE TO THE OTHER PARTY. IF TERMINATED, THIS AGREEMENT ENDS ON THE LAST *** OF THE THIRTY (30) *** NOTICE PERIOD.
Despite the validity of this Agreement and the payment made, Vivint agrees to the above resolution. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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