Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,955 total complaints in the last 3 years.
- 2,754 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/30/2021 Vivint representative, ************, approached our residence to ask if we were interested in Vivint service. He apparently did not know we had been customers since 2012. I responded to his inquiry letting him know, however that I was glad he stopped by because I wanted to update our panel and add a doorbell camera. He said he can assist with that. He explained the panel that was available and noted we can get a camera and quoted us a price of around $700. He had my wife click something on his iPad and he did all the clicking through on all the screens. In no words did he mention that we were extending a contract for 5 years! We do not even get car notes that last 5 years, yet alone an alarm system. We wanted to pay for the total in cash, but he said he could not take payment in full and that it would be added to our bill. Fast forward to today when we are selling our house. We were told that it would be over $2000 to cancel because we have 42 months left on a contract we didn't even know we were entered into. I have tried numerous times to contact Vivint, but the hold times are exceeding an hour and the last time they hung up because I wanted to talk to a manager.I have since tried to log online and cannot access it with the main email account. These are fraudulent sales tactics. We are very careful reading through and understanding contracts, but can only do that if they are presented to us. **** signed us up for this and all we wanted was to upgrade our aged equipment.
Business Response
Date: 08/17/2022
August 17, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17690562
Complainant: ******************;
Vivint Account #: *******
Date of Agreement: January 30, 2021
To Whom It May ***************** have reviewed the information provided by Mr. ***************** and appreciate the opportunity to respond.
In his complaint, ************ explains that they upgraded their Vivint system with $700 in equipment price. He further explains that his wife clicked something on the iPad and they were not aware it was a 5-year contract extension. ************ desires cancellation of the contract.
A legal representative has attempted to contact ************ and *********************** via email and phone to resolve this issue.
Vivints records show that Ms. *********************** signed a Purchase and Services Agreement with an initial term of sixty (60) months. This Agreement shows a monthly services fee of $60.48, and total equipment fee of $703.60 that was financed through Citizens, plus applicable taxes during that term.
Vivint agrees to the above resolution. Mr. ***** ************ may contact Vivints representative directly to further discuss a resolution.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May 2022 Called Vivint about adjustment on my Vivint Pro Doorbell Camera. Before we started I told the technician I did not have a control panel and that I just had the Pro Doorbell Camera with my cell phone. While trouble shooting could not get the adjustment, the Vivint technician told me to delete my camera and start all over again. Then he realized I did not have a control panel and that was when the problems started. Then Vivint said they would send me a new Pro Doorbell Camera in May 0f 2022, but I would have to wait until July 17, 2022 because of low supply and as to date have not received the camera. I have spent numerous of hours trouble shooting with the following 1. Using the circuit breaker turn-off and on power to the doorbell camera 2. turning off and on Bluetooth on my cell phone. 3. Delete and adding Vivint App from my cell phone 4. resetting doorbell back to factory setting. 5.Pushing the reset button when I though my finger was coming off. 6. Have try all the trouble shooting techniques from the Vivint technician to no prevail. There excuse that my warranty ran out and I would have to pay $249.00 dollars for a new replacement. Then I told them it was not my fault your technician should have never told me to delete my camera from my cell phone. Then they send a button for the Pro Doorbell Camera, and a shipping label; it is useless. I need a brand new doorbell camera. Then they were going to send a technician to trouble shoot my doorbell camera to the tune of $199.00 dollars. Since May 2022 and as of to date, my Vivint Pro Doorbell Camera has not been inoperative. So in conclusion in the first place, it was their fault, and they are liable to replace or trouble shoot my doorbell camera free. With that all said and none, why should I pay for their mistake.Business Response
Date: 08/18/2022
Tell us why here...August 18, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17690550
Complainant: ***********************
Vivint Account #:*******
Date of Agreement: 5/12/2021
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** explains that his doorbell camera is no longer functioning. **************** requests that his camera be replaced at no cost.
At this time, Vivint is willing to repair or replace ****************** doorbell camera.A representative from Vivint has contacted **************** via email regarding the scheduling of the appointment. If **************** needs to reschedule, he may contact the representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I'm reaching out because I recently just switched over to Vivint from ADT. My service installed July 14th 2022.The technician was unable to finished installing and asked if he can come back tomorrow, I agreed. July 15th, he didn't show up so I texted my sales rep ****** ***** stated that he would reach out and that the technician will follow up with me.Days went pass and no update. I reached out to customer service to cancel. They offered me two months free to allow another technician to come out, I agreed. August 4th the technician did not show up. I didn't receive a phone call or email. As of today, I've called customer service to cancel and they want me to be held responsible for the equipment fee because I'm no longer within my 3 days period.Installation was never fully completed on the company end and there for it's not a valid contract. I was told that my ************ were to pay for the equipment or allow another technician to come out.At this point I'm not willing to give this company another try. Two days, I've waited on a technician to come out. I never had these kinds of issues with ADT. The service has been poor.I would like to cancel my contract and move forward please.Business Response
Date: 08/17/2022
August 17, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17689724
Complainant: *************************
Vivint Account #:*******
Date of Agreement: 7/14/2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** explains that Vivint has not fully installed her equipment and technicians continue to not show up for appointments. ************** requests that Vivint cancel her account.
Vivints records indicate that a technician is scheduled to visit ************** home on August 18, 2022 to finish the installation.
Vivints records indicate that prior to the installation of any equipment, ************** completed a Pre-Installation Survey with Vivints Account Creation department. Every customer must complete this Pre-Installation Survey, and if a customer does not pass the ***************************** will not enter into an agreement with the customer and will not install any equipment in the customers home. The purpose of the survey is to verify certain information, ensure that the customer understands *********************** offer, and confirm the terms and conditions of the Agreement. Our records show that ************** completed the required Pre-Installation Survey on July 14, 2022.
During the recorded Pre-Installation Survey, ************** represented that she understood and agreed to the initial term of 60 months. She also represented that she would pay a monthly services fee of $66.47,plus any applicable taxes, during that term. Further, ************** represented that these terms were clearly outlined on the Agreement and that Vivints representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on ************** representations to ensure that she understood her commitments to Vivint as outlined in the Agreement.
Due to the information mentioned, cancellation without penalty is not warranted. A representative from Vivint has contacted ************** via email. If ************** has any additional concerns following the appointment, she may contact the representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/18/2022
Complaint: 17689724
I am rejecting this response because: I spoke with a manager and decided to try again with a technician to come finish the installation. Today, August 18, 2022 the technician did not come. The sales rep also lied about the contract with the company. I have text messages of our conversation. ***** is very unethical and I just want to cancel my service and be compensated to have For my inconvenience.
Sincerely,
*************************Business Response
Date: 08/25/2022
Tell us why here...August 25, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17689724
Complainant: *************************
Vivint Account #:*******
Date of Agreement: 7/14/2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
At this time, Vivint is willing to cancel and refund ************** account upon receipt of the equipment. A representative from Vivint has contacted ************** via email to schedule a system removal appointment.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with vivint as it was recommended to me by a family member who had the system. The install went fine although when trying to view the live feed the equipment buffers constantly even with a dedicated high speed wifi connection. The alarm is useless as its over sensitive and it sets of the alarm when the air from the heating turns on and moves anything even a smidge. The system has been set off more than once bringing the fire department to my place of business after hours. On top of their over priced equipment they are charging me another 600 plus dollars to get out of their contract. I guess I should have done more ********************** out this company as it is a huge complaint they have but I wouldnt have thought I had to with the recommendation I received. Shortly after I signed up the person who recommended me was having similar issues and vivint did nothing to remediate them. Do not go with vivint. Overpriced and lengthy ridiculous contracts with faulty equipment.Business Response
Date: 08/17/2022
August 17, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17688005
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: December 5, 2019
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her complaint, ******************** states that she experienced unresolved equipment issues. ******************** states that she has been asked to pay off her equipment financing and Vivint Agreement. ******************** desires a billing adjustment.
A Vivint representative has reached out to ******************** in order to assist. At this time, Vivint agrees to waive Ms. ********* Vivint account payoff after she confirms her equipment has been paid off. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that ******************** signed a Purchase and Services Agreement on December 5, 2019 with an initial term of sixty (60) months. Vivints records show that ******************** only contacted Vivint on December 29, 2019 about her motion detector. Vivints records show that ******************** contacted Vivint on August 8, 2022 about cancellation of her account.
Vivint agrees to the above resolution. ******************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint charged me ***** on 6/6/2022 to set up an existing panel in my home at ***************************************************. After me traveling 4 hours and waiting 2 Seperate days for an installer to come out and "update" the pannel, I was finally informed that they do not offer service in my area and I would be refunded. It has been 2 months. I have called and texted. Still no refund. I don't know why I expected anything other than this. I have already had a terrible experience in the past with this company. Over charging me, not refunding over charges, then not canceling when i tell them to and continuing to charge me. I don't know how they have gone on this long without being sued into bankruptcy for fraud.Business Response
Date: 08/17/2022
August 17, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE:****** ******Consumer Complaint Case #: 17687594
****** ****** ****** ****** ****** Complainant: ***************************
****** ****** ****** ****** ****** Vivint Account #: *******
****** ****** ****** ****** ****** Date of ************************ ****** ****** ****** ******
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.******
In his complaint, ******************** states that Vivint charged him $98.99 on June 6, *********************************** his home. He states that he traveled 4 hours and waited 2 separate days for an installer to come, only to be informed that service is not offered in is area. ******************** states that he was told that he would be refunded. He states it has been two (2) months and he has not received a refund. ******************** desires a refund.************
A Vivint representative has attempted to reach ******************** via email in efforts to resolve this matter. Vivint has provided a refund in the amount of $98.99. ******************** can expect to receive the refund in the next 5-7 business days.******
Vivints records indicate that a payment of $98.99 was made on June 6, 2022. Records also indicate that the refund of $98.99 was sent on August 17, 2022.******
******************** has no further obligation to Vivint and may contact Vivints representative **************************************** / ************) directly with any further questions or concerns in this matter.
******If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,******
Vivint LegalInitial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Alarm system doesn't work. Many, many times contacting Vivint. Many visits out her. Many hold times longer than a half hour. Many incompetent customer service reps. *** the run around but never get the system that I pay for to work. Company hasn't fixed the problem in probably a year.Business Response
Date: 08/17/2022
August 17, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 12625375
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: December 27, 2016
To Whom It May ***************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
In her complaint, ************** states that her system does not work, and she has contacted Vivint multiple times to fix her issues. She further explains that her issues have not been resolved for over a year.
Vivints record indicates that ************** has a technician visit scheduled for August 18, 2022. ************** may contact Vivints representative directly if she has any further questions regarding this issue.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/17/2022
Complaint: 17687067
I am rejecting this response because: we shall see if the service call fixes the system. It hasn't to date. This is what I have to go through to even get a tech out. At a time I said I wasn't available. Weeks after my complaint.
Sincerely,
*****************************Initial Complaint
Date:08/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Equipment is always broken, it has never worked well despite me having multiple reps out here, Im so tired of the stupid company, I just want to be let out of my contract.Business Response
Date: 08/15/2022
August 15, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17685525
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: March 18, 2022
To Whom It May ***************** have reviewed the information provided by Ms. *************************** and appreciate the opportunity to respond.
A legal representative from Vivint has attempted to contact ********************** via email and phone to resolve her concerns.
Vivints records show that ********************** signed a Purchase and Services Agreement with an initial term of sixty (60) months. This Agreement shows a monthly services fee of $24.99, and total equipment fee of $2,888.96 that was financed through Citizens, plus applicable taxes during that term.
Vivints records show that ********************** first notified Vivint of her equipment concerns on March 28, 2020, and an over the phone technical support was offered to resolve her concerns. Vivints record indicates that on March 28, 2020, April 9, 2020, July 15, 2021, November 27, 2021 and January 14, 2022, technicians were sent to Ms. ********** home to resolved her concerns.
Vivint agrees to the above resolution. ********************** may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I call to have service canceled June 5 of 2022 due to me selling my home and my new place not allowing the service. Today us 8/7/2022 and the service is still on at the house I no longer own and they are still billing me even tho they agreed to terminate the service in 5 business daysBusiness Response
Date: 08/16/2022
August 16, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17684944
Complainant: *****************************;
Vivint Account #: *******
Date of Agreement: March 28, 2019
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that She called Vivint on June 5, 2022, to cancel her service due to selling her home. ************** states that as of August 7, 2022, she is still being charged and the service is still active. ************** desires immediate cancellation.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint has cancelled the account of **************. The cancellation has been backdated to June 28, 2022. ************** can expect cancellation confirmation via email in the next 72 business hours.
Vivints records indicate that ************** requested the cancellation of her account. It was requested that the conformation of her equipment line of credit payoff be provided. The account was unable to be cancelled until this documentation was provided.
Despite the above information Vivint has processed the cancellation of the account effective June 28, 2022. ************** has no further obligation to Vivint and may contact Vivints representative *************************************** / ************) directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were looking for an alarm system a while back, and even though it was a bit pricey compared to other companies, I till signed up for vivint, only because of the dvr service they promised us. It's been a year and a half now and their the dvr product is still on back order, we are not being allowed out of the contract even though they are clearly breaching it.Business Response
Date: 08/16/2022
August 16, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17683867
Complainant: *********************
Vivint Account #: *******
Date of Agreement: June 17, 2021
To Whom It May ***************** have reviewed the information provided by Mr. ********************* and appreciate the opportunity to respond.
In his complaint, **************** explains that they signed up with Vivint because of DVR product that was promised. He further explains that the product has been on back order for a year and half. **************** desires cancellation and a refund.
A legal representative from Vivint has attempted to contact **************** via email and phone to resolve his concerns. Vivints record indicates that the smart drives are now in stock and available for purchase.
Vivints records show that **************** signed an Agreement with an initial term of sixty (60) months. This Agreement shows a monthly services fee of $49.99 and total equipment fee of $1,492.72 that was finance through Citizens, plus applicable taxes during that term.
Vivint agrees to the above resolution. **************** may contact Vivints representative directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 3, 2022 they sent me a email alert stating that on that day they would be deducting over **** dollars from my checking account for a camera that I had already paid for over 217 dollars a month prior. I called them several times and tried to stop them and they said they made a mistake and that it was too late to stop the payment. They did not give me any prior warning of this new bill they just sent me the bill on the 3rd and took the money that day whereas had I had prior warning I could have stopped them from making this error. This has caused me great financial hardship with paying my bills with them taking that huge sum of money.Here is a copy of the email:Hi *******, Your upcoming invoice for service number ******* includes a one-time charge from your recent equipment purchase or service visit. We will charge $2,395.24 to the bank account ending ****. The fastest and easiest way to answer most of your billing questions is by using our new and improved account center at account.vivint.com. If that does not resolve your question or concern, our specialists are happy to assist you and are available every day on chat between 4 a.m. and midnight MT. The Vivint TeamBusiness Response
Date: 08/16/2022
August 16, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17683746
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: November 3, 2018
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that he was charged over $2300 for a camera that he already paid for. ****************** states that he did not receive appropriate warning to stop the charge and that it was incorrect. ****************** desires a refund.
A Vivint representative has reached out to ****************** in order to assist. Vivints records show that a refund of $2177.50 has been sent to the card on file. Vivints representative is refunding an additional $129.71 to ****************** to assist. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
Vivints records show that ****************** signed a Purchase and Services Agreement on November 3, 2018. Vivints records show that ****************** had a technician come to his home and a new doorbell camera was installed and offered at a discount. Vivints records indicate an incorrect amount was invoiced and the charge processed. Vivints records show that Vivint has refunded the above amounts.
Vivints representative is willing to assist. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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