Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,935 total complaints in the last 3 years.
- 2,738 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been with Vivint for a few years now. We have constantly had issues with the equipment failing. Vivint has drilled multiple holes in my house. Trying to remidy the problem. Still can't have a reliable service. Every tech that comes out will say the last tech didn't know what they're doing. They try to sell me an upgrade, but can't get this system to run reliably. Even their autopay constantly over charges me or misses a month and the triple charges to make up.
Business Response
Date: 08/09/2022
August 9, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17653740
Complainant: *********************
Vivint Account #: *******
Date of Agreement: July 23, 2015
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
In his complaint, ************ states that he has had constant issues with the system failing and multiple holes drilled into his home. ************ states that Vivint has tried to resolve the issues with no results. He states that the technicians try to sell him an upgrade when the issues he currently has cannot be resolved. ************ desires to receive the services he is paying for.
A Vivint representative has attempted to contact ************ via email in efforts to resolve this matter. Vivint offers to send a free technician to resolve any outlying equipment issues or provide a discount to an upgrade on ************** cameras that he is experiencing an issue with.
Vivints records indicate that ************ signed a Purchase and Services Agreement (Agreement) on July 23, 2015. In this Agreement it states that Vivint does not warrant that the system will always detect or always operate. Records also show that a technician has been sent out to fix the issues and the issues are showing as to be resolved.
Despite the above information, Vivint offers the above resolution. ************ may contact Vivints representative *************************************** / ************) directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/15/22 we had a sales rep from Vivint pitch their equipment and services. The sales rep pitched this as a one stop shop for smart home, so we wouldn't have to use several apps. After lengthy discussions, we made sure he was aware that we really wanted to ensure all our ****** hubs/cameras would integrate and that our ecobee smart thermostats (with multiple room sensors) would integrate, as this is all important to us. He also pushed very hard that their panel is the only panel that has 5G service and that all our hubs/cameras should integrate; worst case scenario, we have 10 day trial period that would allow for us to cancel if it doesn't work for us. We ultimately agreed on their service, with the main factor being the 5G service and that we don't have a contract with Vivint.On 6/16/22 we had our install and none of our equipment we mentioned were important were able to integrate; in fact, the installation technicians were able to immediately tell me they wouldn't integrate. I immediately (6/16/22 at 5:32pm) sent him text message letting him know that we wanted to cancel our service and get everything removed. We went through several texts with him working on getting our equipment reduced and the price lowered down - all this in an effort to keep our business. He also kept pushing that we just keep the basic equipment so we have the 5G service, which come to find out when you look in they system panel status it shows it has a weak signal that is at the *** levels; so now we don't even have 5G service. We ultimately agreed, without knowing about the lack of 5G, to a basic equipment level at $912.36. It then took several texts/calls to vivint and our sales rep to get the equipment removed 6/27/22 only to still be incorrectly charged (as of 8/1/2022) and now being told we have a 5 year contract (that we didn't sign). Because we are now at 1.5 months and still not corrected, I am now out of my trial period, which I would've canceled had I known all.Business Response
Date: 08/10/2022
August 10, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17653239
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: June 16, 2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that he was told that his home equipment would connect to the system and that he had a ten (10) day trial period. **************** states that he contacted the sales representative on June 16, 2022 about cancellation. **************** states that he worked with the sales representative to downgrade his equipment. **************** desires cancellation of his account and the removal of the equipment.
A Vivint representative has reached out to **************** in order to assist. Vivints representative is willing to assist with cancellation of ****************** account. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
Vivints records show that **************** signed a Purchase and Services Agreement dated June 16, 2022 with an initial term of sixty (60) months. Vivint performs a survey prior to the installation of equipment in order to ensure that each customer understands and agrees to the terms and conditions of the Agreement. Vivints records show that **************** participated in this survey on June 15, 2022. Vivints records show that Vivint stated **************** qualified for equipment financing with Citizens Pay with a 0% APR and asked if this was correct. Vivints records show that Vivint displayed the amounts payable to Vivint and Citizens separately and asked if they were correct at $55.80 and $66.67 respectively and asked if these were correct. Vivints records show that Vivint asked if **************** had a chance to review and sign his Purchase and Services and stated his initial term was sixty (60) months. Vivints records indicate that **************** answered Yes to each of these questions. Vivints records show that **************** worked with the sales representative to downgrade his equipment to what they agreed upon in their discussion about cancellation or downgrading. Vivints records show that **************** contacted Vivint about the buyout that was offered and Vivint has sent the gift card that was offered. Vivints records indicate the gift card has been used.
Vivints representative is willing to assist in this matter. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/10/2022
Complaint: 17653239
I am rejecting this response because:the response states everything I signed based on the initial setup and doesnt acknowledge that the change/downgrade (that took weeks to try and resolve) didnt notify me of a change to the service requirements. Because Vivints slow response to my request (on the second day of service) I was outside my 10 day trial period and not properly afforded 10 days to decide on keeping or canceling. I can assure you that if I wouldve been made aware that I had to sign a 5 year service agreement with Vivint (not the equipment 5 year agreement) due to me downgrading my equipment, I wouldve never canceled my ADT service that only had 4-6 months left! To show how unresponsive Vivint has been, I was told by the loyalty department that our sales rep had to approve my cancellation and for me to get ************************* (sales rep) to respond to me with his approval. I have called *****, left voicemails, sent text messages, and I have yet to even get an acknowledgement from ***** that he is reading my messages. This is exactly how my 10 day trial period experience was. This appears to be a bait and switch tactic so that ***** could get the sale but once he knew I wasnt satisfied, he becomes unresponsive. My complaint seems to be in line with several other complaints!
also, the response says a rep has reached out to me. I can assure you that no one has reached out to me! I am demanding that I am allowed to cancel my service as if I was in my trial period and Vivint removes the equipment. I want my Citizens Pay account zero out. I will gladly pay back the $187 buyout that Vivint gave me.
Sincerely,
***********************Business Response
Date: 08/16/2022
August 16, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17653239
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: June 16, 2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** in order to assist. Vivints records show that an appointment has been arranged to retrieve the equipment. Vivint agrees to cancel ****************** account following this appointment and process the refunds. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed up with vivint through a representative walking our past neighborhood. We initially declined his sales pitch as we knew we would be putting our house up for sale within the year. He came back by later that evening to discuss vivints moving policy. He assured us that they had an excellent program when their customers moved, that entailed leaving the equipment (because he said this would usually lead to the new buyers signing up with vivint) and transferring services and upgrading equipment to the new location at no charge. We asked if there was a laps in time (we knew wed be renting while we built our new house) and he said vivint allows you to put your account on hold while renting. Well, we sold our home a year later as we had explained and realized everything he promised us in regards to vivint easy moving/transfer policy was complete and utter lies. We have talked to at least a dozen representatives. Nothing had gone as he stated, other than the fact that vivint will will put your account on hold for UP TO 12 months, but that does not include the equipping charge that you continue paying for after you have left your equipment in the house youve sold. Vivint doesnt care we were lied to. They dont care that this representative went through our neighborhood and told its residents exactly what we wanted to hear to lock us into something we verbalize we couldnt commit to for 5 years. We are stuck paying for a service we are unable to use, and equipment we were told to leave. THOUSANDS of dollars wasted, and they wont budge at all. We have asked for anything. And to make matters worse we will have to BUY all new equipment on a new contract for our new home or else we will have to just continue to pay for our old service we have no service or equipment for. They put us in a position they knew we wouldnt be able to get out of.Business Response
Date: 08/11/2022
August 11, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17652273
Complainant: Jacob ***************** Vivint Account #: *******
Date of Agreement: August 27, 2020
To Whom It May ***************** have reviewed the information provided by Mr. ******* and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. ******* and spoke with Ms. ******* and a resolution has been agreed upon. At this time, Vivint has agreed to provide cancellation of the account and waive any remaining fees associated with the contract and equipmnet. Mr. ******* may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a complaint a couple months ago and thought it was resolved, but vivint did not follow through with what they said they would do. They have yet to send a tech out to fix the damages that the original tech made. I am still paying for equipment I do not have. No refund has been issued as agreed.Business Response
Date: 08/10/2022
August 10, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17648902
Complainant: *************************
Vivint Account #:*******
Date of Agreement: 3/30/2022
To Whom It May ***************** have reviewed the information provided by ***************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel and refund Mr. ******** account upon receipt of the equipment. ****************** has been instructed to send any damage pictures to the representative. ****************** has also been instructed to send the representative an invoice for the reinstallation of his previous system.****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6 months ago I had a camera fail due to installer neglect. eventually the camera was replaced, that same camera is no longer functioning and same with the camera in the bsck yard. I reached out to the corporate people at vivint and received 0 response.Business Response
Date: 08/08/2022
August 8, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17647352
Complainant: *************************
Vivint Account #: *******
Date of Agreement: November 7, 2020
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that he is experiencing an issue with his cameras. ****************** states that he has reached out to Vivint corporate, but not heard back. ****************** desires an exchange.
A Vivint representative has reached out to ****************** in order to assist. Vivints representative is willing to assist as possible in this matter. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
Vivints records show that ****************** signed a Purchase and Services Agreement on November 7, 2020. Vivints records show that ****************** most recently had a technician come to his home in February 2022. Vivints records indicate that the connection device and the camera were replaced at this time.
Vivints representative is willing to assist in this matter. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around February of this year, I had my door lock not working and I contacted Vivint technical support. They sent three different locks, none worked. A technician came to my house, and the door stop working less than a week after the technician visit. On July 29th, 2022 I called again for the same issue. While trying to resolve that issue, one of the manager extended my contract without my authorization. I came to know this from an email they sent me less than 3 hours after my conversation with them.I contacted their customer service department to voice my dispute about the extended service, I still could not get it resolved. My current contact dose not expire until 2023, why would I sign an other contract with a company that is not capable to maintaining their equipments?At this point I just want to cancel their service all together. I do not want to do business with a company that is deceitful.Business Response
Date: 08/09/2022
August 9, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17645583
Complainant: *************************
Vivint Account #: *******
Date of Agreement: October 6, 2015
Date of Addendum: December 5, 2019
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that he has had problems with his Vivint door lock and that his contract was recently extended without his authorization. ****************** desires cancellation of his contract without penalty.
A representative from Vivint has attempted to contact ****************** in an effort to resolve this matter, and an email has been sent to provide contact information. Vivint is willing to change Mr. ******** ******* term to month-to-month, or to cancel his contract and ******* without penalty.
Vivints records indicate that ****************** signed a System Purchase and Services Agreement on December 5, 2019 with an initial term of forty-two (42) months when he had a new panel and cameras installed. ****************** had a technician at his home to address the door lock issue on August 3, 2022.
****************** may contact Vivints representative directly to discuss a resolution and any further questions or concerns he may have in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint is trying to make me pay $3800 for equipment that they have not installed. They only installed a monitor on the wall. No cameras, no door ****. This was supposed to be a package deal. And from the beginning of it all I explained to the sales guy that I wanted nothing to do with this system. It was my husband who would be paying the ****. Martii the sales guy assured me I would have nothing to with this, I have witnesses. But still they ran my credit which hit my score hard and now I a $3800 credit account with ************* that I didn't want. I tried calling customer service ********************** they said I still had to for equipment that I never received.Business Response
Date: 08/05/2022
August 5, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17644721
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: July 15, 2022
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
In her complaint, ****************** explains that Vivint is trying to make her pay $3800 for equipment that has not been installed. She further explains that only a monitor on the wall was installed and her credit was impacted but her husband is responsible for the system as she did not want it.
At this time, Vivint agrees to cancel Ms. ******** Agreement and Citizen Pay loan if the equipment is returned.
Vivints records show that ****************** signed a Purchase and Services Agreement with an initial term of sixty (60) months. This Agreement shows a monthly services fee of $74.99, a monthly equipment fee of $3,676.57, that was financed through Citizens, plus applicable taxes during that term. Vivint relied on Ms. ******** representation to ensure she understood her commitments to Vivint as outlined by the Agreement.
Despite the validity of this Agreement, Vivint agrees to the above resolution. ****************** may contact ********************************** /************) to schedule a system pull appointment to remove Vivints equipment from her home. Following the retrieval of equipment, Vivint will cancel her Agreement and credit the balance owed on equipment loan to Citizens.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to cancel the alarm service at ********************************************. I was lied ?? to because I was told that they were doing a soft pull but instead my credit was ran twice with two hard inquiries added. I called and was told this would be removed within 24 hours and it was not. I was quoted one price and was later told it was a different price. The experience was the most horrible experience. I ask to speak with a manager and he refused to speak with me but instead told the representative to tell her its like buying a car, things happen so dispute with the credit bureau! The representative Autumn tried to get assistance but he refused to get on the phone.Business Response
Date: 08/05/2022
August 5, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17644633
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: July 26, 2022
To Whom It May ***************** have reviewed the information provided by ********************************* and appreciate the opportunity to respond.
A legal representative from Vivint has attempted to contact ********************** via email and phone to resolve her concerns.
Vivints records show that ********************** signed a Purchase and Services Agreement with an initial term of sixty (60) months. This Agreement shows a monthly services fee of $54.99, and total equipment fee of $2,037.69 that was financed through Fortiva, plus applicable taxes during that term. To qualify for a line of credit, a hard inquiry with Ms. ********** personal information including her social security is needed.
Vivint agrees to the above resolution. ********************** may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My security camera is not working and I called Vivint and spoke with **** for about an hour and he had me trouble shoot the problem and going up on a ladder and try to reset the camera and act as their technician. At the end the camera is still not working. I need someone to please contact me to get the problem corrected. I can be reached at ************. My account number with ********************** is *********Business Response
Date: 08/08/2022
August 8, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17644692
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: January 23, 2021
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** in order to assist. Vivints records show that an appointment is scheduled for August 8, 2022 to address the camera concerns that ****************** is experiencing. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/29/2022, I requested assistance with Vivint to have a sensor replaced. This particular sensor in my home has been an ongoing issue. When I initially bought my home it had a different type of door, since that time I had some home remodeling work done. The representative I spoke with insisted that I had to pay $50 to have the sensor replaced. This is a continual pattern dealing with Vivint of my home security service not working as expected. The reason for my cancellation of the service was I got the run around after speaking with several representatives. Instead of trying to resolve my issue to cancel the contract or "reasonably resolve" the situation I was told that because I signed a contract when I first purchased my home I would need to satisfy all remaining fees for the remainder of my contract. I went ahead and paid off the equipment leased via Citizens Loan, confirmation #**************. Again, I asked for the contract to be canceled, and the agent stated I would be on the hook for the remaining monthly fees for the remainder of my contract. My concern is that another issue will arise and I will be dealing with the same in the future.Business Response
Date: 08/08/2022
August 8, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17644359
Complainant: Imani ** James
Vivint Account #: *******
Date of Agreement: February 1, 2021
To Whom It May ***************** have reviewed the information provided by Ms. ** ***** and appreciate the opportunity to respond.
A Vivint representative has reached out to Ms. ** ***** and a resolution has been agreed upon. At this time, Vivint has agreed to apply three (3) months of free service and to send a technician free of charge to resolve all outlying equipment issues. Ms. ** ***************** contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Imani St *****
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