Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,941 total complaints in the last 3 years.
- 2,727 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/26/2022 I had to pay $130.08 to finish paying the remaining balance of the equipment I bought from Vivint after my backyard camera hadn’t been working for over a month and Vivint failing time after time with false promises for a resolution by sending equipment or a technician out. I then had to pay $248.82 to cancel my relationship and services with Vivint entirely due to my dissatisfaction with their equipment, customer service, and lack of support. I do not believe that I should have to pay for broken equipment that was sold to me, and it’s also not right that I had to pay additional funds to leave the company because of my terrible experience. I was offered to stay longer with the company for a discounted monthly bill, which I declined because this experience has completely soured my relationship with the company that could not take care of me or my security. I have spent so much time and energy trying to get this issue resolved, and this has caused me so much stress and to add insult to injury making me pay more to get away from this company. I felt like I was almost held hostage to stay longer with the company than I wanted to because of the fees they charge you to leave to no fault of their own. It’s ridiculous to think that a customer would continue to stay with a company after being treated poorly. I would like to be refunded the amount of the camera that does not work that cost $399.99 as well as the charge for leaving the company for $248.82. I cannot stay with a company that has given me false hope to correct a simple issue.
Business Response
Date: 08/04/2022
August 4, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ********* *******
Vivint Account #: *******
Date of Agreement: August 9, 2018
To Whom It May Concern:
I have reviewed the information provided by Ms. ******* and appreciate the opportunity to respond.
In her complaint, Ms. ******* states that she paid $130.08 on July 26, 2022 to pay off her remaining equipment balance, and also paid $248.82 to buy out her remaining monitoring contract. Ms. ******* states that her backyard camera has not worked in over a month and Vivint has failed to resolve the issue. Ms. ******* desires a refund of $399.99 for her camera and $248.82 for the buyout of her contract.
A Vivint representative has attempted to reach out to Ms. ******* via email in efforts to resolve this matter. Vivint offers a refund of $130.08 the cost paid to pay off the remaining equipment balance.
Vivint’s records indicate that Ms. ******* signed a Purchase and Services Agreement (“Agreement”) on December 10, 2020, to upgrade her equipment. In the Agreement it states that Vivint does not always warrant that the system will always detect or operate. Records also state that the Agreement states that Vivint will provide a repair service as soon as possible during normal business hours.
Despite the above information Vivint offers the listed refund. Ms. ******* may contact Vivint’s representative (lora.m*******@vivint.com / ###-###-####) directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: 4931 North 300 West, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalBusiness Response
Date: 08/12/2022
August 12, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ********* *******
Vivint Account #: *******
Date of Agreement: August 9, 2018
To Whom It May Concern:
In her rebuttal, Ms. ******* states that she accepts the refund of $130.08 but also believes that the $248.82 she paid to buy out her remaining monitoring contract should be refunded as well.
A Vivint representative has reached out to Ms. ******* via email in response to this additional information. Vivint agrees to send the additional refund to Ms. ******* and apologizes for the negative experience she has reported.
Ms. ******* may contact Vivint’s representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *******Initial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Made a payment on April 20 for ****** per the **** received and no other charges. May **** received was ***** and in June I emailed to cancel the service because I was selling the house. I emailed on June 6 and was told to call. I called on June 8th and was told that i needed to pay the cancel fee, due to the contract being until Sept and that was 192. I paid that fee and received the receipt. I then followed up with an email that stated what was asked (acct. # address reason etc...) Received a **** at the end of June and VM that said my account needed attention and I now owe $152. I sent the request again email form of the cancellation and I called on July 20 and spoke with Ameer that said the account was correct and it had been closed and he would take care of this. I received a call today and spoke with ***** that tells me now my account is behind $208 and that I did not pay my April ****. I asked for an itemized statement to prove this amount and he said he could not send me anything. I asked them to stop harassing me with these calls and send me the document that proves the claim and I disconnected the call. Please help me. I do not want this showing up on my credit as non paymentBusiness Response
Date: 08/03/2022
August 3, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 17623350
Complainant: ******************************
Vivint Account #: *******
Date of Agreement: July 20, 2013
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A representative from Vivint has recently contacted ************ via email in an effort to resolve her concerns. Vivints records indicate that this matter is currently being resolved to Ms. ***** satisfaction. The legal representative has waived Ms. ***** overdue balance as a courtesy and submitted her account for cancellation at no penalty towards her. Once finalized, the cancellation documentation will be emailed to ************ for her records.
Should ************ have any further questions or concerns, she should contact the representative directly.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 6, 2022 we contacted Vivint after noticing we were continuing to be charged for 2 years on equipment for a residence we no longer reside at. Vivint promised a refund of $480 to correct the issue, however when following up about the refund Vivint claims to have no trace of the promise they made, placing blame and responsibility on Citizens One Loan to issue the refund. Citizens claims to have no knowledge of the refund. STAY AWAY FROM THESE CROOKS!!!Business Response
Date: 08/04/2022
August 4, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17623237
Complainant: *******************
Vivint Account #:*******
Date of Agreement: 9/15/2018
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** explains that his equipment loan was supposed to be forgiven two years ago. **************** requests a refund of $480.00.
Vivints records indicate that Citizens was notified on July 22, 2022 to process the refund of $480.48. It can take up to four weeks for Citizens to process the request.
A representative from Vivint has contacted **************** via email. If he has any questions or concerns regarding his refund, he may contact the representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased Vivint and now I am unable to afford the service. I had ******************** settle with Fortiva for the equipment. I call Vivint to cancel my service and they are telling me I have to but out my contract up to ****. I explained to them several times I can not afford the service any longer. I also was told when I got Vivint as long as I paid off the equipment I could cancel at anytime. I would like to cancel my Vivint account without any other monies due.Business Response
Date: 08/03/2022
August 3, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17623242
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: January 11, 2020
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states that she is unable to afford her Vivint service. She states that ******************** has settled the **** with Fortiva. **************** states that she has called in to Vivint to cancel and was told that she is in contract until ****. She states that she has been told that once her equipment is paid off she can cancel the services at any time. **************** desires to cancel the account without penalty.
A Vivint representative has attempted to contact **************** via email in efforts to resolve this matter. Vivint offers cancellation of the account without penalty.
Vivints records indicate that **************** signed a Purchase and Services Agreement (Agreement) on January 11, 2022. This Agreement has a contract term of sixty (60) months. Vivints records show that it has been requested of **************** to provide proof of the equipment payoff of Fortiva to process the cancellation of the Agreement. **************** has not yet provided that documentation.
**************** may contact Vivints representative *************************************** / ************) directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been a loyal customer with ********************** since 2016 or 2017 after Covid hit I loss my job so started downsizing. I loss of my dad in 6/2021 I fell behind on some of my bills due to his funeral cost. Fall 2021 I started considering to cancel my Vivint account when they told me about another increase. Issues started arising more frequently with the equipment not working properly, to which Vivint stated my equipment was outdated and need to be upgraded. I keep telling Vivint I want to cancel which always fall on deaf ears because they dont want to lose the customer. I stopped paying late 2021 and my account went delinquent and was written off and referred to a collection agency, I havent receive a **** since the beginning of 2022. April 2022 I paid the complete balance of almost $370. June 22, 2022 not even a year since my dads passing I loss my husband, so now have this crisis of another funeral to plan. July25 2022 and I get a brand new **** from Vivint when I called to dispute as to why I received this **** when my account was cancelled. The door **** and camera dont even work they havent for several months. I was told the account was reactivated once they received payment but if I want to close the account I must pay the new balance. This is a scam and Vivint and their representatives are fraudulent conning customers into staying with them. I tried calling them back to speak to a manager but they just listen to my complaints put me on hold, transfer the call, hang up and dont even come back on the line. Please I need help to solve this before this **** starts accumulating.Business Response
Date: 08/02/2022
August 2, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17622885
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: April 14, 2016
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that she has experienced familial loss and financial hardship over the past year. ************** states that her account became delinquent and was sent to collections. ************** states that she paid her account balance and requested cancellation. ************** states she received another ****. ************** desires cancellation of her account.
A Vivint representative has reached out to ************** in order to assist. Vivints records show that Ms. ****** account and she has no further obligation to Vivint. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that ************** signed a Purchase and Services Agreement on April 14, 2016. Vivints records indicate that ************** ceased payments in November ********************************************************************* March 2022. Vivints records indicate that ************** paid to reinstate her account on June 6, 2022. Vivints records indicate that the payment was made to Vivint for reinstatement. Vivints records indicate that ************** contacted Vivint on July 26, 2022 about cancellation of her account following the receipt of a new ****.
Vivint agrees to the above resolution. ************** has no further obligation to Vivint.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Canceled my account for my old home in June 2020. They noted the account to be canceled and continued to charge me ***** for ***************************************************** May 2022 I had no idea they had two accounts open for me. Vivint has stopped charging me for my old home from two years past, but I have yet to receive my confirmed refund amount of $1,457.78. Upon canceling my account for the most recent home, the new homeowners setup a new vivint account instead of assuming the account/equipment left. Vivint confirmed that the accounts were both noted for cancelation and that I would be refunded but I have not received any type of communication or refund. Although they stopped charging me for my home from 2 years ago, they are still charging me for the most recent home that has sold and I have not received a refunds for either account. Every time I call they state they will send an email to get this resolved and nothing happens.Business Response
Date: 08/04/2022
August 4, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17622687
Complainant: ***********************
Vivint Account #:*******
Date of Agreement: 8/18/2015
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint has agreed to cancel the accounts and issue a refund of $1,457.78 which will be received within 7 business days. ************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started a security system monitoring account with equipment when we moved into our home on *************. I have a court order that my ex-husband is taking the debt from the security system equipment and paying the monitoring fees every month due to divorce. I have requested repeatedly that Vivint close the account for me and give it to him based on the legal documents I provided in June 2022. I have had no resolution and each time I call them, they keep telling me that due to these extreme and unforseen circumstances they will close my account and transfer it to my ex-husband. He has called several times to assume the debt he is required to take due to divorce. And yet I am getting denial notifications from Vivint refusing to follow legal court documents. Please help me.Business Response
Date: 08/03/2022
August 3, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 17622639
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: June 10, 2021
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A representative from Vivint has recently contacted **************** in an effort to resolve her concerns. Vivints records indicate that this matter is currently being resolved to Ms. ******* satisfaction.
Should **************** have any further questions or concerns, she should contact the representative directly.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Despite paying a cancelation fee to vivint way back in April, I am still constantly being harrased by vivint stating my account is overdue. I've spent countless hours on the phone with them and each time I am assured my account is closed I've sent notice of cancelation multiple times and yet I am called multiple times a day.Business Response
Date: 08/03/2022
August 3, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ***** ******
Vivint Account #: *******
Date of Agreement: August 16, 2017
To Whom It May Concern:
I have reviewed the information provided by Mr. ***** ****** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted Mr. ****** to resolve his concerns. Vivint’s records indicate that this issue is being resolved to Mr. ******’s satisfaction. Mr. ****** may contact Vivint’s representative directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:07/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sold my house, and I am in the process to transfer my Vivint contact to a new homeowner.The new homeowner agreed to take over the Vivint contact from me.The new homeowner and I followed Vivint's instructions for the account transfer.But, every time the new homeowner and I called Vivint, Vivint said different things, and the account transfer has never been complete.e.g. Vivint keeps saying to me that the new homeowner did not call Vivint yet, but the new homeowner said that they called Vivint and even paid to Vivint.Finally, Vivint started charging fees to both the new homeowner's credit card and my credit card.It is inappropriate that they charge fees for the same single service to two parties.I would like Vivint to refund fees to me as of the home closing date (07/06/22) because I initiated the account transfer process a few days before that day.Business Response
Date: 08/03/2022
August 3, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 17621561
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: January 22, 2019
To Whom It May ***************** have reviewed the information provided by ***************************** and appreciate the opportunity to respond.
A representative from Vivint has recently contacted Atsuyuki in an effort to resolve their concerns. Vivints records indicate that this matter has been resolved to Atsuyukis satisfaction.
Should Atsuyuki have any further questions or concerns, they should contact the representative directly.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday, July 21, 2022 I contacted Vivint in hopes to get their products installed while I was in town closing on my home. The salesperson I was working with (I will leave their name out unless requested) customized my plan and told me the installation date would be the following Tuesday, but he would actively be working to get someone out when I needed. Told me he'd email me his personal contact info in case I had any questions. He did not do this. The email sent from him was a no-reply and he texted me today July 25th AFTER I canceled the service. Here is my main issue: In all the things he explained, he told me a soft check would be done which I understand as all companies have been doing so. Because I just closed on a house, most employees understood it is imperative not to have my credit "hard" run. He NEVER told me once I signed the paperwork I would be automatically signing up for a line of credit to pay for the equipment. Had I known this was going to be done, I would not have continued on. I have already been told by other Vivint reps that it's in the documentation which is all well and good, but the initial salesperson did not tell me this. I am demanding the company reverse the pull. I know this can be done as I have seen it done before. Instead of doing this, I have just been told that because I won't be using the account, it will automatically close in 60 days. This is not the same as reversing the pull and that is what I am asking for. Only one person has been helpful at this company and it was the employee who canceled the services and refunded my deposit. Extremely disappointing.Business Response
Date: 08/04/2022
August 4, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ******
Vivint Account #: *******
Date of Agreement: N/A
To Whom It May Concern:
I have reviewed the information provided by Ms. ****** and appreciate the opportunity to respond.
In her complaint, Ms. ****** states that she had a hard credit check performed, but was not told about it. Ms. ****** states that she cancelled the services prior to the installation, but the hard credit check has not been removed. Ms. ****** desires a correction to a credit report.
A Vivint representative has reached out to Ms. ****** in order to assist. Vivint’s records show that Ms. ****** agreed to the soft credit check performed by Vivint during the initial sales process and later agreed to the hard credit check through the information providing portion and the agreement boxes regarding the Citizens credit check. Ms. ****** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
Vivint’s records show that Ms. ****** cancelled her services prior to the initial installation of her system. Vivint’s records indicate that a refund has been provided to Ms. ******. Ms. ****** has no further obligation to Vivint.
Ms. ****** may dispute the credit check with Citizens. Ms. ****** may contact Vivint’s representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 08/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** as well as the email sent by their legal team, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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