Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,941 total complaints in the last 3 years.
- 2,735 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed up for security cameras after pretty much being pushed into them. Then we they installed the equipment we tried to cancel because the were not able to install everything because of various reasons. They said we wouldnt get charged until they could install everything we signed up for. Which was a lie. They charged us anyways. I called my bank and blocked the payment. We canceled the very next day. We have sat on hold multiple times and been told someone was coming to get the equipment multiple times. However, no one shows. They tried to charge us but I disputed it with my bank. Im currently on hold to make a fourth appointment for pick up and always get the run around. This is very unprofessional. Plus the fact they tried to charge us when they told us we would not be charged until all equipment was installed which it never was. The business salesmen that came to our home was so quick to sell us the stuff but would not help when we cancelled. I want this business held accountable for their poor service. The salesmen should not be allowed to advertise such great service when they have the worst service I have ever experienced in my life.
Business Response
Date: 07/25/2022
7/25/2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17572452
Complainant: ***************************
Vivint Account #:*******
Date of Agreement: 6/29/2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** regarding her concerns. Vivint has cancelled and refunded Ms. ******* account. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We chose Vivint as our security system. We were sold a fairytale on what the system would do. Within the 2 weeks we were having issues with the cameras being kicked offline, the garage door opener not working and the ** running wild with no predictive pattern. They came out to fix the cameras going offline and they work a little better now but they are non completely reliable. Our electric **** skyrocketed for 3 months until they were able to resolve the issue with the thermostats being installed improperly. I had to provide extensive documentation and finally did receive compensation from the electric overage. I continued to let technicians know the garage door opener never worked And they said to "keep trying". One tech told me thosy have a lot of issues with those devices with the kind of garage door we had and that it would probably never work fully. With the ** and camera issues I was continuously addressing , the garage door opener fell of my radar. By the time I did address that with them, they said they wouldn't reimburse me for it because it was beyond ************************************************************************************ through to a manager. Spending $4k on a system that isn't fully reliable and continuously causing issues where I have to take off work to address, is mind-blowing. I feel they just threw in equipment to raise the price knowing that it wouldn't be ideal for our home. The front door lock jams frequently. Basically nothing seems to work the way they promised it would. I would like to be able to return equipment that doesn't work and is not compatible with our home: garage door opener.Business Response
Date: 07/22/2022
July 22, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17572415
Complainant: *********************
Vivint Account #: *******
Date of Agreement: January 8, 2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that she began having equipment issues within two (2) weeks of having her system installed. She claims that his cameras are non-reliable, and that her garage door controller has not worked since installation. ************** also stated that she had an issue with the thermostat that has since been resolved. ************** desires to return the non-compatible equipment and receive a refund.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint offers to refund ************** $150 for the cost of the garage door controller, and to send a free technician out to resolve the remaining equipment issues.
Vivints records indicate that ************** signed a Purchase and Service Agreement (Agreement) on January 8, 2022. In that Agreement it states that Vivint does not warrant that the equipment will always work. Records also indicate that it has been explained to ************** that the equipment can not be returned due to it being over thirty (30) days since the installation.
Despite the above information, Vivint does offer a $150 refund and a free technician. ************** may contact Vivints representative *************************************** / ************) directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been reaching out to Vivint since February requesting that my services be canceled. I have called and send emails to the customer service division and I am still being charged for a monthly fee. I have did all of the instructions that Vivint requires for service cancellations and Im still being charged. I have had agents hang up on me and lie to me. I am considering legal action and I am currently in talks with a lawyer. If I do not receive a refund for the services I did not pay for, then I will have no choice but to seek legal action against the company. Vivint has taken money from my account after I followed their set instructions on how to cancel services. I have followed their rules and they have stolen money from me. I want a refund for the three months of services that I did not pay for and want them to contact me to resolve this issue.Business Response
Date: 07/21/2022
July 21, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 17570831
Complainant: *******************************
Vivint Account #: ******
Date of Agreement: June 6, 2008
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
A representative from Vivint has recently contacted ******* in an effort to resolve their concerns. Vivints records indicate that this matter is currently being resolved to Kreshons satisfaction. At this time, the ******** have no further obligation to Vivint.
Should ******* have any further questions or concerns, they should contact the representative directly.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Door to door sales are misleading. The equipment is not reliable and does not work as it should. Have tried to work with them and have been patient. The techs will say different things than the customer service, likewise with the sales team so it's hard to know who is telling the truth, but the company is not trustworthy. At this point I just want to cancel and try another company, however Vivint is asking me to pay over $1000 to do so because they want me to keep the equipment. I do not want to do business with this company any longer or pay them anything else because the equipment and services don't work as they should.Business Response
Date: 07/20/2022
July 20, 2022
Better Business Bureau of Utah
**** * **** *
Salt Lake City, Utah 84129
RE: Consumer Complaint Case #: ********
Complainant: ****** ********
Vivint Account #: *******
Date of Agreement: July 31, 2020
To Whom It May Concern:
I have reviewed the information provided by Mr. ******** and appreciate the opportunity to respond.
In his complaint, Mr. ******** states that he has experienced unresolved equipment issues. Mr. ******** states that he is being asked to pay off his equipment to cancel his Vivint account. Mr. ******** desires cancellation of his account and the equipment be retrieved.
A Vivint representative has reached out to Mr. ******** in order to assist. Vivint’s representative is willing to schedule a technician to perform a last chance review of Mr. ********’s equipment and home. Vivint’s representative is willing to work with Mr. ******** on cancellation following this appointment. Mr. ******** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
Vivint’s records show that Mr. ******** signed a Purchase and Services Agreement on July 31, 2020 with an initial term of sixty (60) months. Vivint’s records indicate that Mr. ******** received equipment financing at this time. Vivint’s records indicate that Mr. ********’s Purchase and Services Agreement includes a clause allowing cancellation if the obligations for the equipment are fulfilled. Vivint’s records indicate that Mr. ******** contacted Vivint in April 2022 about a deferment. Vivint’s records indicate that Mr. ******** contacted Vivint on July 14, 2022 about cancellation of his account.
Vivint’s representative is willing to assist. Mr. ******** may contact Vivint’s representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: **** ***** *** ****, Provo, Utah 84604, or fax number: ###-###-####, attention Department 160 – Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had Vivint security service at my past residence that I sold on January 11, 2022. The address was *****************************************************************************. I called and cancelled the service at that time. Since then I have been harrassed through the mail to pay charges from 1/11/22 until now. I have called them 6-7 times. My Wife called them twice and sent them a letter in writing. Nobody that we get on the phone seems to understand their job. The last person my Wife spoke with said "it would all be taken care of". And as of today, they are still blowing up my phone. We want this to cease and desist. I have paid them a lot of money for many years for their service. Now, it is impossible to cancel that service. Please help. Thank you!Business Response
Date: 07/21/2022
July 21, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17566434
Complainant: *************************
Vivint Account #: ******
Date of Agreement: May 17, 2008
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that he sold his home on January 11, 2022. **************** contacted Vivint about cancellation at that time. **************** states he is being contacted for payment. **************** desires a billing adjustment, correction to a credit report, and no further contact by the business.
A Vivint representative has reached out to **************** in order to assist. At this time, Vivint agrees to cancel Mr. ******* account and remove it from collections without penalties. **************** has no further obligation to Vivint. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
Vivints records show that **************** signed a Purchase and Services Agreement on May 17, 2008 with an initial term of sixty (60) months. Vivints records indicate that **************** contacted Vivint on January 13, 2022 to inform Vivint he sold his home and request cancellation. Vivints records show that Vivint provided the notice of cancellation information required to cancel Mr. ******* account, but did not receive a written notice of cancellation at that time. Vivints records show that **************** sent a written notice of cancellation on May 21, 2022, but the account was not cancelled due to overdue payments.
Vivint agrees to the above resolution. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February I called the Vivint to cancel my service because I had to move out to other state. That time I still in two years contract and I believe I had about 5 or 6 months left. So they said I had to pay for the termination fee before I can cancel it and I agreed to pay them. After that everything seems to be done I never get charged again in March, April and May. But in June 30 I got charged for $36.47(thats the monthly amount that I used to pay every month before canceling) so I call the Vivint and asked why I got charged again and he said he saw I paid for the contract fee in February and it was the last month I paid for the monthly service fee. But he didnt see that I requested to cancel in this account unless I can provide him the email or the proof of cancellation letter and show that I requested cancel in February. He said if I dont have any proof he cant give me a refund back. I told him I talked to someone on the phone and I wasnt sure if I got the email from Vivint after I canceled and its been quite long time now I couldnt find that email if they have ever sent it to me. I told him to check on the conversation over the phone that I talked to some lady that I requested to cancel in February. He said he didnt see any part of that. He said my account havent requested to cancel it yet but he would help me to do it so. I feel very disappointed he said that because I couldnt do anything at this point to get my refund back. So please help me to resolve this problem. Thank you so muchBusiness Response
Date: 07/21/2022
July 21, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17565176
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: January 7, 2020
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ****************** in order to assist. Vivint agrees to cancel Mr. ******** account and refund $36.47 to the card on file. ****************** has no further obligation to Vivint. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had their system installed on my house in 2017. It was fine. Nothing special. The trouble came when I sold the house in 2020 and tried to cancel the service. First I learned that there are large penalties for breaking the contract early. Something that was not communicated to me upon signing. The salesman was a door to door guy that talked a smooth game and rushed us through signing this contract on an iPad without giving us time to read the contract. After paying well over $1000 in early termination fees and paying off the balance on the equipment, they continued to charge you me. Ive sent them multiple written requests to terminate my service and they continue to charge me every month even after saying that it would be handled. This is the last month that im dealing with this. Ive sent them yet another cancellation request and if it isnt resolved this time, Ill be getting a lawyer to *** for the money this crooked, slimy company has stolen from me. Vivint customer relations, my service number is *********. Contact me please.Business Response
Date: 07/22/2022
July 22, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17565169
Complainant: ******* ********
Vivint Account #: *******
Date of Agreement: August 11, 2019
To Whom It May ***************** have reviewed the information provided by *********************************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ******************** to resolve his concerns. ******************** may contact Vivints representative directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
may 10 2022 home system with vivint vivint did a credit check i was not told the amount that I was approve for so what vivint did order what ever they could to max out the amount vivint order stickers yard sign window and door sensor window breaker smoke detector once i saw the **** call the next day and I explain that I didn't want those item vivint told me that i could have those item for free sent i was happy vivint gave me a contract for 5 year vivint said they would change it and they would change the amount to ***** for the five year i ask for another contract vivint agree to give me another contract and vivint said they would email me a new contract but it would take 48 hour to receive two day i call back vivint backtrack on eveything they had told me plus vivint knew when the three day is up you are doom I was told I have to pay for all the equipment 1/3 of the contact with vivintBusiness Response
Date: 07/21/2022
July 21, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17563989
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: May 10, 2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In her complaint, ****************** states that she was not told about how much the equipment would be. ****************** states that she was told the Smoke Detector would be free and did not want to pay for the stickers or sign. ****************** states that she was offered a new contract for five (5) years at a new reduced rate of $39 that would be emailed to her. ****************** desires a refund.
A Vivint representative has reached out to ****************** in order to assist. Vivints representative is willing to extend the rate reduction ****************** was offered to two (2) years total with Ms. ******** confirmation. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that ****************** signed a Purchase and Services Agreement on May 10, 2022 with an initial term of sixty (60) months. Vivints records indicate that ****************** contacted Vivint on May 11, 2022 about cancellation of her account due to the cost of the Agreement. Vivints records show that during this conversation, Vivints representative offered to refund the cost for the Smoke detector to the line of credit as ****************** states she was promised this. ****************** was not charged for the sign or stickers. During the above conversation, Vivints representative offered to reduce Ms. ******** monthly rate to $34.47 for twelve (12) months. Vivints records indicate that ****************** asked if this reduction would be confirmed with a new contract and Vivints representative stated the offer would be sent to ****************** by email. Vivints records show that this would not be a new Agreement, but an offer for a reduction. Vivints representative has reviewed the call and confirmed the twelve (12) month credit offer.
Vivints representative is willing to assist. ****************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was using Vivint Home Security up until my move in ******* when I called and canceled my account. In June I realized they had been billing me for the past 5 months so I called to request a refund and again cancel my account. I have emails from both ******* and June with case ID's. I changed my credit card number and they again attempted to charge me in July. It has been 3 weeks and I have not been refunded and somehow the account is still active after verifying it was cancelled over the phone.Business Response
Date: 07/13/2022
As we are not affiliated with Vivint Smarthome, we have asked that this complaint be transferred to them to ensure this consumer is properly assisted.Business Response
Date: 07/21/2022
July 21, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17523227
Complainant: *********************
Vivint Account #: *******
Date of Agreement: October 14, 2017
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
In her complaint, ************ states that she requested cancellation of her account in January 2022 due to moving. She states that she was still being charged as of June 2022. Ms. ***** states she called again in June to verify cancellation in June and was told she would receive a refund. She has not yet received that refund. ************ desires to be contacted by Vivint and to receive a refund.
A Vivint representative has attempted to contact ************ via email in efforts to resolve this matter. Vivint has requested that the cancellation of Ms. ***** account be backdated to January 20, 2022. ************ will receive a refund in the form of a check, which may take up to 20 business days.
Vivints records indicate that ************ requested a takeover of her account in January 2022. The new homeowners did not take over the account until July 2022. The permission for the takeover was only valid for 60 days. The account remains active.
Despite the above information, Vivint has backdated the cancellation as well as provided a refund. ************ has no further obligation to Vivint and may contact Vivints representative *************************************** / ************) directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:07/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had knock at my door with a man, *** with Vivint Solar. We discussed ** getting a complete solar system for our home. He quoted a great cost. Only after signing a contract with him, did he tell me that it was for the panels and install, only, No batteries, which were part of the system that we discussed. He said that batteries can be added at a later date. I told him that I wanted all or nothing, at which point I was told that it would cost me $5000, to get out of it, contract. He also stated that I would get a senior discount, 18 months, $97.87 / month, then it would cost me $197/month for **** years. After doing some checking , Vivint solar was bought out by Sunrun Solar, On contract it is called PAIC, ph. # ************. I want out. Cancel all. Cancel contract, and stop calling.Business Response
Date: 07/13/2022
We have asked that this complaint be sent to Vivint Smarthome, *************** in order to properly assist this consumer.Business Response
Date: 07/20/2022
July 20, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE:****** ****** Consumer Complaint Case #: 17499281
****** ****** ****** ****** ****** ******Complainant: *******************
****** ****** ****** ****** ****** ******Vivint Account **************** ****** ****** ****** ****** ******Date of Agreement: N/A
****** ****** ******
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.******
In his complaint, ************ states that he was quoted for a system with solar panels, installation, and batteries, but that later he found that the batteries were not included. ************ desires no further contact by the business.******
At this time, ************ Agreement has been cancelled without penalties along with the cancellation with PAIC. ************ has no further obligation to Vivint for solar. ************ may contact Vivint directly if he has any questions or concerns regarding this matter.******
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,******
Vivint LegalCustomer Answer
Date: 07/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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