Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,927 total complaints in the last 3 years.
- 2,727 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I first signed up for vivint because of a friend. For the first of year of my account being open i had not had cameras because there was no electricity where they would need to be mounted. Near the end of may I contacted vivint in regards to canceling because they could no fulfill my security needs since they do no provide any sort of battery powered/wireless cameras. The lady on the phone assured to me that their brand new cameras were completely wireless and upsold me on the pro with all the motion detecting features and HD video quality. When the installer arrived on 5/23/2022 he asked me where is the nearest outlet and i asked him why? I was told that the cameras would be completely wireless. He then apologized saying that she most likely convinced you to keep the sale. I went on and agreed to have 2 cameras put in where they would be able to reach a power source. The first 2-3 weeks was complete stress because the cameras would constantly go on and offline and with the cameras only being able to go 10ft high anyone can walk by and hit it with a short stick or easily paint over them. I tried contacting vivint to bring up my concern and was told that their 10ft high limit was for the installers safety. I then proceeded to ask if i was able to cancel my plan since they left me very dissatisfied with my complete shop security, but was told you only have 3 days to cancel/return any sort of equipment. Their lack of help after telling them all the issues i had was very disappointing coming from a fairly large company. I don't know any other company that gives a 3 day return policy especially after explaining for the first 3 weeks the cameras we basically useless. I also brought up the fact that i was directly lied to about the cameras being true wireless when in-fact they need power, but after explaining that all I could get back was sorry about that. They did say that I could hang them up higher if needed but I did not pay them just to fix it myself.
Business Response
Date: 07/13/2022
July 13, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17530825
Complainant: ***** Haro
Vivint Account #: *******
Date of Agreement: June 3, 2020
To Whom It May ***************** have reviewed the information provided by *********************** and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ************ to resolve his concerns. ************ may contact Vivints representative directly if he has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My security system stopped working over 6 months ago. Since the equipment was not working and they could not fix the problem, I stopped paying. The equipment is finally fixed and they want me to pay for the six months the equipment was not working and I refuse. They will not turn my service back on and said they will report me to the credit agency. This company is horrible at customer service and the department do not communicate with each other. I was harassed daily from their collections department and have spend hours upon hours dealing with this disaster of a company. I feel I should not have to pay for a service that was not working. Their own technician said I should not pay for the service m. He was at my house twice during this entire process.Business Response
Date: 07/13/2022
July 13, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17530130
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: October 5, 2018
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In his complaint, ********************** states that he experienced unresolved equipment issues that were resolved recently. ********************** states that he stopped paying during this time. ********************** states that his account has been cancelled due to nonpayment and is pending collections. ********************** desires a refund and contact by the business.
A Vivint representative has reached out to ********************** in order to assist. Vivints representative is willing to reinstate Mr. ********** account. ********************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
Vivints records show that ********************** signed a Purchase and Services Agreement on October 5, 2018 with an initial term of sixty (60) months. Vivints records show that ********************** contacted Vivint about a camera issue he was experiencing in January 2022. Vivints records indicate that a technician was requested. Vivints records indicate that an appointment was not scheduled at this time. Vivints records indicate that ********************** next contacted Vivint in March 2022 about the issue. Vivints records indicate that an appointment was scheduled for April 23, 2022, but the customer was not available at that time. *********************** records indicate this was rescheduled for May 11, 2022 but the appointment was not able to be completed dur to a medical issue. Vivints records indicate Vivints technician came to Mr. ********** home on June 30, 2022 and the issue appears to be resolved. Vivints records indicate that ********************** ceased payments in January 2022 and as such, Mr. ********** account was cancelled due to nonpayment in June 2022.
Despite the validity of this debt, Vivint agrees to the above resolution. ********************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Where to begin... Vivint initially setup and added more cameras and a smart drive. After adding all of this on, most of the equipment quit working. I called and they came out and fixed it once. We lost our jobs due to covid, I wanted to cancel service, instead they deferred our payments for 6 months, we were charged again and deferred again for 3 more months. All these times, I wanted to cancel and they said I couldn't. I COULDN'T??? Mind you, our equipment hasn't worked since the guy came out the 1st time, Within the first 5 months of service. I've tried again and again to get our service canceled but they REFUSE. They'd rather charge me an arm and a leg. This is not how you run a business and keep customers. I need help!! I want OUT. TO BE DONE WITH VIVINT. PLEASE!!Business Response
Date: 11/18/2024
November 18, 2024
Better Business Bureau of ****
3703 W 6200 S
**************************
RE: Consumer Complaint Case #: 17529721
Complainant: **** Tyler
Vivint Account #: *******
Date of Agreement: June 5, 2020
To Whom It May Concern:
I have reviewed the information provided by Mr. **** ***** and appreciate the opportunity to respond.
At this time, Vivint agrees to cancel Mr. ****** agreement and removed his debt from collections without penalty. A notification will be sent to this effect and Mr. ***** has no further obligation to Vivint and will not be contacted further by collections.
For any additional questions or concerns regarding this matter, Mr. ***** is encouraged to reach out directly to ********************************** / ************).
If you have further questions or concerns regarding this response, please respond to either our mailing address: **************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had them 4 years+. I think contract is 5 years. I want them to cancel my contract. Alarms go off for issues I cannot get out of bed for/or in a timely manner. It takes 14 to 26+ days for someone to come from out of town to check system. They don't repay for lost service. My knees are bad, I'm disabled to the point I cannot climb ladders to change batteries. Man came to fix everything and promised it worked. The next time I used it, that night five police cars were surrounding my home. I don't want this stuff. It's not fixable and scares me to death if I use it. I'm 72 years old. Just please ask them to cancel my contract. Haven't used it since. I wrote them. No response.Business Response
Date: 07/13/2022
July 13, 2022
Better Business Bureau of *************************************************************************** 84129
RE: Consumer Complaint Case #: 17529480
Complainant: *****************
Vivint Account #: *******
Date of Agreement: April 4, 2018
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A representative from Vivint has recently contacted ************ via email in an effort to resolve her concerns. In her complaint, ************ requests cancellation of her account at no penalty towards her due to equipment concerns.
Vivints records indicate that ************ signed a Purchase and Services Agreement (Agreement) on April 4, 2018, with an initial term of sixty (60) months. She also signed a Retail Installment Contract on this date agreeing to pay $1,303.13 over the course of that sixty months of services for her equipment. These contracts will not be fulfilled until April 4, 2023. Early cancellation of these Agreements would result in the need to buyout the remaining balance due.
Despite the above, as a courtesy, Vivint has agreed to cancel Ms. ***** contract and waive the remaining balance of the equipment loan at no penalty towards her. Once finalized, documentation will be emails to ************ for her records. At this time, ************ has no further obligation to Vivint.
Should ************ have any further questions or concerns, she should contact the representative directly.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:07/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lied repeatedly about services that weren't operational. This seems like a pyramid scam textbook. Please stop them from doing this to more good people.Business Response
Date: 07/13/2022
July 13, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17528000
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: April 3, 2018
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** in order to assist. Vivint agrees to cancel **************** account and backdate her refund to May 31, 2022. **************** has no further obligation to Vivint. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 07/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:07/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/27/22 I signed up with Vivint smart home security system. 6/27-6/28 it was installed. During the installation they ripped down and cut my current cameras and security system( I did not ask for this). I requested to cancel within the 3 day grace ****** due to their product malfunctioning and not working as described. They instead sent a tech out to try and fix the problem. The tech could not fix the problem. Vivint then offered me multiple discounts to keep my business. I stated I will not pay for a product that does not work. I also requested they reinstall my old system. They stated they will not install my old system. They also stated that in order to cancel they need their equipment back. They have scheduled me 2 appointments to remove their equipment and not shown up for either. They claim the tech that installed their system must remove it but the tech only works on Tuesdays and Thursdays, yet the tech was at my house Monday and Wednesday the first week. Not only did I lose money taking days off from work for a tech not to show up but I will also lose money having to get my old system installed and my house repaired from the holes they left in my walls.. It is now 7/6/22 and they have still not removed the equipment or cancelled my services. I am now on my 3rd reschedule. Im afraid they will keep delaying my cancelation and I will lose more money and they will begin to **** me for the equipment. I want to be reimbursed for the installation of my old system. Vivint has already cost me over $500 for missing work for their no show appointments.Business Response
Date: 07/14/2022
Tell us why here...
7/14/2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 17527523
Complainant: ***************************
Vivint Account #:*******
Date of Agreement: 6/28/2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** explains that he has scheduled system removal appointments in an effort to cancel his account, however, the technicians do not show up.
Vivints records indicate that **************** account has been cancelled. Additionally, *************** equipment loan has been forgiven. He has been issued a refund for the service payment made and should receive that within 7 business days.
A system removal appointment is scheduled for July 16th. If the technician does not show up for the appointment, **************** is welcome to keep the equipment at no charge.
A representative from Vivint has contacted **************** via email. If **************** has any questions or concerns, he may contact the representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was visited by Vivint salesman and sold a security system. I want to complain about the sales method and the product itself. The salesmen came at 7:00 in the evening on a hot day. One of them asked for a drink of water. I now see this as a way to get in the house. They talked me into purchasing the system. It was a 'special' deal. I signed the paperwork and they called technicians in that night. I now see this as a way to give me less time to change my mind. In addition, I think I was pinpointed because of my age, 68. I think they target older people with a hard sell knowing they are more likely to succumb.The system stopped working properly near the 30-day **** which was the end of the 30 day trial. The control panel and app cannot lock the front door. When the door is locked manually, the system doesn't recognize it as locked and cannot be armed as a result. I waited a few days to call and the 30 days was up. The system is just overkill and I don't need it.Business Response
Date: 07/14/2022
July 14, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17526320
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: June 1, 2022
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that he was targeted due to his age and talked into purchasing a Vivint system. He states he had issues with the system within the 30-day trial period. He is unhappy with the sales method and product he has received. ****************** desires removal of Vivint equipment and cancellation without penalty.
A Vivint representative has attempted to contact ****************** via email in efforts to resolve this matter. Vivint offers to remove the Vivint equipment and provide a full refund and cancellation of the Purchase and Service Agreement (Agreement).
Vivints records indicate that ****************** signed the Agreement on June 1, 2022. In this agreement ****************** had 30 days to cancel the system without penalty. Records indicate that ****************** requested cancellation July 5, 2022, which is outside of the trial period.
Despite the above Vivint offers a full cancellation and refund. ****************** has no further obligation to Vivint and may contact Vivints representative *************************************** / ************) directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shortly after we moved into the house, a Vivint representative came by the house. We recognized the logo and examples shown as what was already in place in our home from the previous owners. He came in to talk about it and stated specifically that because we already had the system, that all we had to pay for was the vivint system to be online. at $55 a month until after 5 years it would be $30. We thought that was okay, so we said yes. They said the system already being in place saved us lots of money. He never said a word about a soft or hard credit check. In fact when he handed us the iPad for us to click through a presentation he was talking to us while it went stating it said nothing different and he just needed us to sign to state he was doing his job. He also said we could cancel whenever if we didnt like it. Then after about a month we noticed the credit went down and now had emails of late payments we didnt know existed on a credit line for Vivint. When we called customer service they said the only thing they could do was give us a one time discount on our monthly fee to them of $15. We stated that didnt do much at all considering we didnt know there was a credit check, let alone taking out a line of credit. They stated it was a line of credit for the equipment AND a takeover lease. None of which was explained to us. When calling customer service again they state that the video presentation we watched talked about it, and neither of us can remember that, and again the guy had been talking over it to us the whole time. We dont feel this company represents itself accurately and it does nothing to service the customers and lies. They misrepresented the ability to cancel whenever, without penalty, they failed to disclose anything in regard to credit CLEARLY before the transaction was made, and misrepresented the cost of the security equipment as required by the Federal Consumer Credit Protection Act 15 U.S.C Section ****. We want to cancel and be refunded.Business Response
Date: 07/13/2022
July 13, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17524743
Complainant: ******* *********
Vivint Account #: *******
Date of Agreement: July 29, 2021
To Whom It May ***************** have reviewed the information provided by *************************** and appreciate the opportunity to respond.
In his complaint, ********************** explains that when they signed up with Vivint, he was not aware they would be paying for the equipment via a line of credit. He further explains that it was not explained to them by the sales representative. ********************** desires cancellation and a refund.
A legal representative has recently contacted ********************** regarding this issue.
Vivints records indicate that prior to the installation of any equipment, ********************** completed a telephonic Pre-Installation Survey. Every customer must complete this Pre-Installation Survey, and if a customer does not pass the survey, ********************** will not enter into an agreement with the customer and will not install any equipment in the customers home. The purpose of the survey is to verify certain information, ensure that the customer understands *********************** offer, and confirm the terms and conditions of the Agreement. Our records show that ********************** completed the required Pre-Installation Survey on July 29, 2021.
During the recorded Pre-Installation Survey, ********************** represented that he understood and agreed to the initial term of sixty (60) months. ********************** represented that he would pay a monthly services fee of $38.48, and monthly equipment fee of $56.78 that was financed through Citizens, plus applicable taxes during that term. Further, ********************** represented that Vivints representative did not make any promises or commitments which were not written on the Agreement. Vivint relied on Mr. ********** representations to ensure that he understood his commitments to Vivint as outlined in the Agreement.
Vivint agrees to the above resolution, cancellation of Mr. ********** Agreement without penalty is not warranted at this time. Should he wish to cancel the Agreement prematurely, he may contact Vivints *************************** at **************.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My inquiry for a security system was for cameras. Technician came out and said it would be $200 to run the camera cables thru the attic, which he said to pay him directly. I was not comfortable giving him money, as he continued to say they do not pay him enough to go into the attic. I called within the grace ****** to cancel, as I did not get what I wanted, and they promised me a new tech would come out and install my cameras via the attic. I was told they would put a rush on my install. I waited a few days, called, and they said they could schedule me a date weeks out, or I could wait until someone calls me to schedule sooner. No one contacted me, I called to cancel my service, they are telling me I have to pay for the equipment, equipment that I did not want, and that I was past my 3 day grace ******, yet I called within the grace ****** and they promised me resolution if I were not to cancel. I trusted them. They have all the documentation of my calls. I was contacted almost daily before the installation, and trying to get a hold of them after the "install" has been very difficult. I do not trust this company to monitor my family safety after the shady technician who knows my password, and met my dog, talked to me about politics, talked about how much money he doesn't make, ect. I want out of my contract and I do not want to pay for the equipment, they can come get the equipment.Business Response
Date: 07/13/2022
July 13, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17523989
Complainant: **** Tebo
Vivint Account #: *******
Date of Agreement: June 25, 2022
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has agreed to retrieve all equipment from the home, provide a full refund and cancellation of the account. ************ may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:07/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A rep of Vivint security named Zach soliciting new customers knocked on my door on 06/20/22. I told him that I was currently in a contract with Alder security. He then told me that I could try out the system for 30 days instead the standard 3 days due to my hesitation to switch. I called on 06/30/22 to cancel the trial period and Marcello told me that it was too late to cancel since the 3 day window had passed. I informed him that their representative Zach promised me 30 day trial period. He said that Zach would have to confirm the 30 day verbal trial period before they could or would cancel my account. I called back and spoke with another Rep **** and he said the same exact thing. He tried calling and emailing Zach but got no response back from him either. I waited a few more days and called back on 07/05/22 and spoke with **** and explained the whole situation to her and she said the same thing as the other 2 reps. *** tried calling, emailing and texting Zach but he didn't respond to her attempts either. I am trying to understand how a company can send out representatives to individuals homes and not hold them accountable for the misrepresentation on policy and procedures. Basically it is my word against his and they won't cancel my contract until they speak with Zach and confirm the 30 days trial period is true. If he denies it or they can't get in contact with him, I am stuck in a ******************************************** because they are scamming people and that is not right.Business Response
Date: 07/13/2022
July 13, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 17522466
Complainant: *************************
Vivint Account #: *******
Date of Agreement: June 20, 2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** in order to assist. At this time, Vivint has scheduled an appointment to retrieve the equipment from Ms. ******* home. **************** will have no further obligation to Vivint following this appointment. **************** may contact Vivints representative directly if she has nay questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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