Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nusun approached my house late at night while we’re eating dinner and forced their way into setting up a free consultation coming up on the 2nd. I don’t want this appointment, they have no way of contacting them, they must contact you. Any phone number listed doesn’t go through to any sort of voicemail or any available agents. No available email address to contact them. I just want to cancel this ponzu scheme service and I am unable to.

  Business Response

  Date: 06/12/2025

  *****,

    Nusun uses two softwares to track and input potential leads and appointments for customers into. We use Enzy and Enerflo. I have searched both the systems for your contact with name, email and phone number and don't see any lead for you. We have messaged the sales managers that have reps in your area and told them to cancel the appointment.

   

  Thanks,

  ****

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nusun Power solicitors being overly aggressive, not taking no for ans answer. Their tactics border on harassment.

  Business Response

  Date: 04/30/2025

  Mr *** *********,

     On behalf of Nusun we apologize that are sales ***resentatives came across aggressive while out knocking doors for our company. We train our employees to be very respectful and kind to all potential customers. Without further information on your home locations or address, it is hard for us to know which sales ***resentative may have knocked on your door. If we knew this we could possible locate the specific sales *** and have a serious discussion with him about how this is unacceptable. We do have a lot of sales ***s in the your area ******** **. We have informed our sales leadership that there has been a complaint and to retrain our sales ***s on our weekly trainings that if customers are not interested to move along and continue knocking doors. Again Nusun is sorry for this negative encounter and we will strive to train and enforce our ***s to be on respectful and considerate to all homes they knock.

   

  Thanks,

  **** ********

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door-to-door salesperson claiming to be with Nusun repeatedly rang our doorbell and knocked on our front door shortly before 9:00pm. This is a completely inappropriate time to come to someone's home. They disturbed my wife and my two children, who were in the process trying to go to sleep for the night. I will never do business with this company, nor should they ever have someone walking any neighborhoods at this time.

  Business Response

  Date: 03/17/2025

  Dear ******,

    On behalf of Nusun Power we apologize for your negative sales encounter with one of our sales ***s. ***** we have little information about address, city or location of your home, we don't exactly know which sales *** knocked on your door. Our ***s do log their homes, they knock. We have a weekly call with our sales ***s and leadership. We have brought up this complaint and reminded ***s to be courteous to all potential customers. We definitely train our ***s to not knock past certain hours and to be very respectful of homes, times, and private property. We will continue to train our ***s to be better for all potential customers. 

   

  Thanks,

  ****

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Thank you for the response as I did receive a check. Unfortunately, my other concerns have not been satisfactorily addressed. As much as I understand everyone’s busy schedule there are still areas not addressed: poor communication with calls/lack response, Reps inconsistency with payment info, issues with incentives, business and sales practices are among the items.
  
  
  
  Sincerely,
  
  
  
  **** *****a text. It’s been more than two weeks now and this Rep does not answer phone, return calls or respond to text msg. Nusun partners don’t have or offer valid phone numbers to contact them. It’s like a maze of run around. We’re talking a large amount of money that I’m just wanting to address what the reps said and how they would help to ensure what the Nusun reps stated and were doing.

  Business Response

  Date: 01/02/2025

  Dear **** *****,

    On behalf of Nusun Power we apologize for any issues you have had concerning your solar project. I have reached out to ******* ******* your sales representative as well as his manager **** ****** to have them reach out to your and resolve any concerns you might have. On December 9th, ******* said he was awaiting a response from you the customer. We followed up again today Jan 2nd, and ******* informed me he had talked to you and resolved your concerns on your solar project. We feel we have done everything to resolve this. If you feel we still have not let us know.

  Thanks,

  ****

  Business Response

  Date: 02/04/2025

  Since Nusun is unable to add the autopay for the customer, there is nothing Nusun can do in their control to solve this. Everbright should be able to enroll the customer on autopay which would apply the discount. Nusun and the sales rep are not authorized to do this on behalf of the customer. Nusun would be willing to get on a three way call to help ensure the customer and Everbright gets this completed. To help with the issue, Nusun has agreed to cut the customer a check for the first year of solar. The customer signed up for a Evrebright PPA, which they signed the contract. This means depending on the power they consume will depend on the discount applied for autopay. Nusun, the rep nor Everbright would be able to give an amount or more information regarding this, due to it being a range on what the customer consumers in power. Not sure we Nusun would ever be able to fully communicate that due to the unknown of what the customer will do each month with their power. We have confirmed that Nusun has cut a check for the customer to be mailed for their solar first year. 

   

  Thanks,

  ****

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous complaints have been raised against Nusun Power for its unethical and aggressive sales tactics. Customers report that door-to-door salespeople are not only persistent but often refuse to leave even after being asked multiple times. One customer described how a salesman continued arguing and refused to leave the property despite threats to call the police. Another claimed that a sales representative attempted to open the front door and falsely claimed to be in charge of reading the utility meter. Reports from multiple locations indicate that these tactics include ignoring No Soliciting signs, using pressure tactics, and being rude to homeowners. Additionally, one individual noted that the company utilizes third-party services that violate the National Do Not Call List, while another experienced aggressive and threatening behavior from a salesperson. Another customer experienced high-pressure sales tactics both in person and on a Zoom call, where a representative disconnected when the offer was repeatedly declined. Collectively, these reviews highlight a pattern of inappropriate, unprofessional, and misleading sales practices, causing significant concern about doing business with this company.

  Business Response

  Date: 11/15/2024

  ******,

    On behalf of Nusun Power we want to apologize for any issues you may have encountered with Nusun Power. We take these complaints seriously. We would love to better address the issues and concerns, but have been given little information about specifics on these complaints. To better resolve any issues or problems with our sales representatives it would be helpful to have more information about these complaints. Location of complaints, any sales representatives names, address where these complaints came from. With little information it is hard to find any issues we may have and resolve them. As Nusun we strive to hold our sales representatives to a high standard and train them in certain ways to sell. We do not condone or encourage any of the behavior listed in the above complaint at all. We would love any additional information to better resolve this matter. We again will train and encourage our sales representatives to be professional with each of our customer interactions.

  Thanks,

  ****

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 2, 2024, around 6:00 PM, a woman approached me outside my house trying to make a sales pitch. I politely told her I wasn't interested. Later, at about 7:50 PM, when I went outside to water my plants, a man approached me for the same reason. It was a bit dark, and I didnt feel comfortable with the way they approached me. I then noticed there were three people in total, and they left in a red car with Utah plates. Even if these individuals were legitimate door-to-door salespeople, they should not be visiting at that time of night, and certainly not after I had already declined. I expect salespeople to follow proper ethics, and this approach was completely inappropriate.

  Business Response

  Date: 11/15/2024

  ****** ******,

     On behalf of Nusun we want to apologize for this encounter with our door to door sales representatives. We definitely do not encourage our sales representatives to knock customers homes multiples times and at late hours. We have a weekly call with our sales representatives and will remind them all of Nusun's knocking policies and remind them that once a customer has said they are not interested, to leave the home and not return. We again apologize for this inconvenience and encounter. We will as a company strive to train and remind our sales representatives to treat all potential customer homes with respect.

   

  Thanks,

  ****

• Initial Complaint

  Date:08/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract 5/15/24 for$102702.29 in solar panels. Assured no payments due till we are up & running. As of 8/13/24 we are still not connected to our meter. Our second payment is due tomorrow. Reaching out to ***** ****, Vive President located in *****************, Mo has provided no satisfaction. According to our power company, Independence ******************************* the contractor, ************, filed for permits but has NOT requested an inspection so the connection can be completed. Mr. **** has now informed me that I can reach out to the installers myself, hoping I have better luck with them than he has. Should that even be my job? At this point I just want to cancel the contract & have the panels removed from my property. Is that even an option?

  Business Response

  Date: 10/01/2024

  Dear *******,

    I am so sorry for the hassle you have experienced with your solar project on behalf of Nusun Power. We sold your solar and the install was completed by ************. We reached out to our contact at ************ (information provided below). He informed us that inspection was passed for this project prior to Aug 30th and this account has received permission to operate which has your system operating. At this point ****** will not allow a cancellation due to the system being fulling working. If you have other concerns you can reach out to ****** Solar the installer at *****************************************. From Nusun we feel like this complaint has been resolved and the solar systm is working.

   

  Thanks,

  ****

• Initial Complaint

  Date:07/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people's employees are walking around and claiming to be paid only if they get info from us home owners. When asked to leave they won't. The people are rude beyond belief and NOT approach homes that are clearly marked "NO SOLICITATION".

  Business Response

  Date: 07/15/2024

  Dear *****************,
  We appreciate you bringing this matter to our attention and apologize for any inconvenience caused by our representatives.
  At Nusun, we take pride in training our representatives to be respectful and considerate of homeowners' preferences. Our policy explicitly instructs our team members to avoid homes marked with "NO SOLICITATION" signs. We understand how frustrating it can be when this policy is not followed.
  Our setters are indeed paid to generate appointments for our closers to discuss potential solar solutions with homeowners. However, this should never come at the expense of courtesy and respect.
  We are taking immediate steps to address this issue. We have communicated with leadership and management in the affected area to remind all representatives of our policies and the importance of being courteous and respectful.
  We sincerely apologize for the behavior you encountered and assure you that we are committed to preventing such incidents in the future. Thank you for bringing this to our attention and helping us improve our services.
  If you have any further concerns or if there is anything else we can do to rectify this situation, please do not hesitate to contact us.

   

  Thanks,

  Nusun Power