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Business Profile

Womens Clothing

Baltic Born

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

This profile includes complaints for Baltic Born's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Baltic Born has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Baltic Born

      300 S 1350 E Fl 4 Lehi, UT 84043-1497

    • Baltic Born

      1375 S 300 E, Ste 107 American Fork, UT 84003

    • Baltic Born

      5025 W Hudson Way Ste 40, 50, & 60 Lehi, UT 84043-4673

    Customer Complaints Summary

    • 167 total complaints in the last 3 years.
    • 55 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw their ad on IG and went to their site to purchase a few dresses for upcoming wedding. When I was making my purchase no where on the site indicate they only issue store credit. There was no disclaimer or anything even up to point where the consumer click the purchase button. This is predatory and a scammed! I understand they are small business so i don’t mind if have to pay shipping cost or even 15% restocking fee for their overhead. They need to be upfront they only issue store credit and put disclaimer because they are misleading consumers and it’s not in line with online shopping.

      Business Response

      Date: 06/30/2025

      Hi there! It is never our intention to catch anyone, including you in this case, off guard or feeling taken advantage of! We can see that you've been in contact with us via email, so please let us know if there's anything else we can assist with by replying to our email conversations.

    • Initial Complaint

      Date:06/20/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23498615, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

      Business Response

      Date: 06/30/2025

      Thank you for taking the time to share your experience and we're sorry to hear this! As we explained via email, we unfortunately we are not able to classify an order as lost in transit, until it hits the full two weeks with no tracking updates. We are greatly sorry for this! Our records show that your order was marked as delivered on June 27th. Please let us know if you have any other questions or concerns we can assist with!

    • Initial Complaint

      Date:06/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this claim because I would like a complete refund of an item I recently purchased for $95 and now am returning. At no point during my experience using Baltic Born's (BB) website was it mentioned that BB only accepts returns for store credit. Had I known that BB only accepts returns for store credit, I would not have purchased from their website. This policy is not compatible with online shopping because one never knows how an item will fit until it is bought and tried on.

      It was a rude awakening to learn that this is BB's return policy after the fact. This is predatory and I would like a full refund. Having experienced this, I am no longer interested in purchasing/exchanging any further items from Baltic Born.

      Business Response

      Date: 06/04/2025

      Thank you so much for reaching out and we are extremely sorry to hear about this... Since January of 2020, our official return policy for all customers has been returns- for store credit only. As a smaller, sister-run business, we found that in order to continue offering our products to our customers throughout the world, we would need to enforce some stricter return policies due to the rampant issue of unsustainable returns being sent back in worn or damaged condition. We've seen competitors of our size adopt similar policies as of late, in fact. ?? We understand that not every return will fall under this issue, but enough do occur day-to-day that we instated this blanket policy that applies to all items and returns.
      Full policy can be viewed here -> ************************************

      However, it is never our intention to catch anyone, including you, off guard with our store policies! We replied to your email from yesterday night just now, please let us know if you have any other questions or concerns via email for the quickest reply!

    Baltic Born is NOT a BBB Accredited Business.

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