We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Writer

The Tuttle Twins

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Writer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving unsolicited commercial email from this company.
    I did NOT request it
    I do NOT want it
    I have NEVER purchased anything from this company

    You are to disclose EXACTLY how my information was obtained.
    You are to IMMEDIATELY remove any and all my information from your database.

    Any further emails, you agree to a $1000 per email for it's removal from my system, and my valuable time removing said emails.

    ALL communication MUST be done through the BBB website, do NOT call, do NOT email me directly.

    NO OTHER RESOLUTION WILL BE ACCEPTED.

  • Initial Complaint

    Date:12/07/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Veterans Day, I placed an order through tuttletwins.com I ordered 2 different sets of books. Not only did it take several weeks for me to receive my order, but when I opened the package, the books appeared to be damaged or used. The box they were shipped in did not appear damaged. However the set of paper back books were frayed, and appeared to have been used/read. The spine was crinkled of a couple of the books. 7 books out of 17 books appeared this way. I reached out to the company which assured me the books had never been used. I sent several pictures of the damage to the books. I requested a some money back. They offered me $4. I told them no that was not acceptable, but since they wanted to blame everything on the shipping they could just refund me the cost of shipping which I believe was around $11. They refused. They then wanted me to send the books back and ship new books. I said no. That is a waste of time money and *********** parties. And would cost them way more to do that than to just refund me the shipping. I don't want to wait another month for them to figure out how to ship another set, and risk that set being damaged as well. I Informed them I would be filing a complaint with BBB and they told me I was being silly, and nothing would be done. All I want is the cost of shipping refunded back to me.

    Business Response

    Date: 12/09/2022

    The customer e-mailed in about 5 damaged books. She sent three pictures only showing two books slightly damaged, but I took her word for it that the other three were damaged as well. I offered replacement books and she said she'd rather have a partial refund. I refunded 20% of the cost of those 5 books (not the whole order.) She was not happy with this so I again offered to replace the damaged books...I would also send a pre-paid shipping label to send back the damaged books. So wouldn't be out any extra money at all. She didn't think this was satisfactory and I'm not sure why as it addressed all her concerns and she already had the refund. She was very demanding and demeaning in her communications. I have screen shots to prove this if necessary. I have since issued a FULL refund for her order and asked her to donate the books since she was so displeased with my service and our company. Side note.....she paid for 2-6 business day shipping and her order was delivered in 6 business days. 

    Customer Answer

    Date: 12/09/2022

     
    Complaint: 18532145

    I am rejecting this response because:

    This answer is false. She only refunded my full amount because she was wrong. I ordered 17 books. 7 of which were used and damaged. I sentnher over 10 pictures which she claims she never received, however I have confirmed sent receipts for every email. I was not demeaning. I was firm in what I was requesting. Offering $4 on almost a $90 order is insulting and a slap in the face. All I requested was $11. That was not unreasonable. All books were shipped together. They were not wrapped, packaged, or sent separately. Which is why I just requested my shipping fee back. I urge everyone to use extreme caution when ordering from this company. Find a good used book store to order from. Being as this company will just send you used/damaged books anyway. It's sad I was trying to support a local US business. However they will never get my business again. The only truthful statement of her response is that they did refund my full amount. With a very insulting message notifying me about it. This complaint was made 2 days before a refund was issued. 

    Sincerely,

    *******************

The Tuttle Twins is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.